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Cancellation Prtg: Easy Method
What is PRTG
Overview
PRTG is a network monitoring software that lets organisations monitor devices, traffic, and applications in real time.
It provides dashboards, alerts, and reporting to help IT teams detect and resolve issues quickly.
Primary uses
Common uses include uptime monitoring, bandwidth analysis, and custom alerting for infrastructure components.
PRTG is available via Paessler’s portal and through mobile app stores for iOS and Android.
How to cancel PRTG
Cancel a portal (direct) subscription
- Log in to your Paessler account on the Paessler/PRTG portal where you purchased the license.
- Locate your subscription or license management page and choose the cancel/terminate option.
- Ensure cancellation is completed at least 90 days before the renewal date for web (portal) purchases to avoid automatic renewal.
- Confirm cancellation and retain any confirmation or ticket number for records.
Cancel via mobile stores
- For iOS purchases, open the Apple App Store subscriptions settings and cancel there; Paessler does not manage iOS cancellations.
- For Android purchases, use the Google Play Store subscription management to cancel; Google Play handles these subscriptions.
- Paessler’s support cannot perform cancellations inside App Store or Google Play - use the platform controls and receipts there.
What happens when you cancel
Access and service
For web/portal subscriptions, access to the monitored installation is removed when a cancelled subscription reaches its end date.
If cancellation is not done before the 90-day renewal window, the subscription may auto-renew for the next term.
Data and configuration
After the subscription ends, monitoring data and the installation become inaccessible under the standard licence terms.
Plan ahead to export critical reports and configuration before the license expiry if you need records after cancellation.
Will I get a refund?
Paessler refund policy (portal purchases)
Paessler offers a 30-day money-back guarantee for purchases made via their portal.
To request a refund under this guarantee, submit the request within 30 days of purchase, following Paessler’s refund process.
Exceptions and platform purchases
- Purchases through the Apple App Store or Google Play are subject to those platform refund policies, not Paessler’s portal guarantee.
- There is no explicit mention in Paessler documentation of India’s statutory 14-day cooling-off right; assume the 30-day guarantee applies unless otherwise stated.
PRTG plans and pricing
Available plans
The following pricing information is sourced from Indian reseller listings and reflects typical annual billing.
Enterprise-level pricing requires contacting the vendor or reseller for a quote.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| PRTG 500 | ₹132,440 | annual | 500 sensors, 1 server installation |
| PRTG 1000 | ₹242,176 | annual | 1,000 sensors, 1 server installation |
| PRTG 2500 | ₹491,920 | annual | 2,500 sensors, 1 server installation |
| PRTG 5000 | ₹870,320 | annual | 5,000 sensors, 1 server installation |
| PRTG XL1 | ₹1,173,040 | annual | Unlimited sensors, 1 server installation |
| PRTG Enterprise | Contact for price | annual | Enterprise-level, unlimited sensors, multiple servers |
Your consumer rights in India
Refund and cooling-off expectations
Rely on Paessler’s explicit 30-day money-back guarantee for portal purchases unless other terms apply to a reseller sale.
There is no explicit mention in Paessler documentation of India’s statutory 14-day cooling-off period; do not assume it applies unless stated by the seller.
Auto-renewal and notice periods
- Web/portal subscriptions auto-renew after the initial 3-year term; cancel at least 90 days before renewal to prevent charges and loss of access.
- App store subscriptions follow Apple/Google renewal rules; check the platform’s subscription notices and management settings for rights and timelines.
Customer experiences
Positive feedback
Users in India report ease of setup, clear dashboards, and reliable alerting as key strengths of PRTG.
Global reviews often praise PRTG’s flexibility and comprehensive monitoring feature set.
Negative feedback
Common complaints include perceived high cost and steep price increases with subscription models.
Some users report slow or unsatisfactory support experiences, with tickets taking longer to resolve in certain cases.
Documentation checklist
What to gather before cancelling
- Account login and subscription ID or license key.
- Purchase receipt and date to check eligibility for the 30-day refund guarantee.
- Renewal date and any auto-renewal notices to respect the 90-day cancellation requirement.
What to export and save
- Export configuration backups and scheduled reports you need after cancellation.
- Save screenshots or copies of cancellation confirmations and any support ticket numbers.
Common mistakes
Missing the renewal window
Waiting until too close to renewal is a frequent mistake; for portal purchases cancel at least 90 days before renewal to prevent charges.
Relying on calendar reminders only can be risky - verify cancellation completion and save confirmation.
Expecting app-store refunds from Paessler
Users sometimes contact Paessler expecting Apple/Google refunds; platform purchases must be managed through the respective store.
Do not assume Paessler can reverse App Store or Google Play charges - use the platform’s support and refund tools.
Comparative recap
At-a-glance comparison
| Topic | PRTG (portal purchases) | App Store / Google Play |
|---|---|---|
| Cancellation method | Cancel via Paessler/portal account; follow portal steps | Cancel via App Store or Google Play subscription settings |
| Refund window | 30-day money-back guarantee (portal) | Subject to Apple/Google refund policies |
| Auto-renewal notice | Subscriptions auto-renew after initial 3-year term; cancel ≥90 days before renewal | Platform-specific auto-renewal rules apply |
| Support and disputes | Paessler support for portal issues; reported delays in some cases | Platform support handles billing and subscription disputes |
After cancelling
Immediate next steps
Confirm cancellation and save all confirmation emails or support ticket numbers for future reference.
Export or archive important monitoring data and configuration before access is removed.
Who to contact
- For portal cancellations and refunds, contact Paessler support through the channel you used to purchase.
- For App Store or Google Play purchases, use Apple or Google Play support and subscription management tools.
- If you used a local reseller, contact them for assistance with cancellation or refund questions.
Address
Local reseller contact (India)
Acceron Infosol Pvt. Ltd., 708, Sahyog Building, 58 Nehru Place, New Delhi 110019, India
Notes about official addresses
Paessler’s global legal address is in Germany; there is no official Paessler postal address specifically listed for India in the provided data.
If you need to escalate or confirm legal terms, contact the seller or Paessler through official support channels used at purchase.
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Written by Ayaan Bhatia
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your PRTG subscription purchased through the portal, log in to your Paessler account, navigate to the subscription management page, and select the cancel option. Ensure you complete this at least 90 days before the renewal date to avoid automatic renewal.
After canceling your PRTG subscription, access to the monitored installation will be removed when the subscription ends. It's advisable to export critical reports and configurations before the license expires to retain your data.
Yes, if you cancel your PRTG subscription within 30 days of purchase through the portal, you can request a refund following Paessler's refund process. Keep proof of your cancellation request.
To cancel your PRTG subscription purchased via the App Store, go to your Apple App Store subscription settings and cancel there, as Paessler does not manage iOS cancellations.
If you miss the 90-day cancellation window, your PRTG subscription may auto-renew for the next term. To avoid this, check your billing cycle and consider contacting Paessler support for assistance.