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I hereby notify you of my decision to terminate the contract relating to the Ratepunk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ratepunk: Simple Process
What is Ratepunk
Overview
Ratepunk is a price-comparison tool and subscription service that helps users find hotel and travel deals by comparing rates across multiple booking sites.
Core function
The service is available as a browser extension, web dashboard and mobile app, and offers alerts, deal discovery and upsell offers such as travel-deals memberships or vouchers.
How to cancel Ratepunk
Cancel via RatePunk dashboard (Web)
- Log in to your RatePunk account on the RatePunk dashboard.
- Go to the billing or subscription section of the dashboard.
- Follow the on-screen cancellation steps; cancellation takes effect immediately.
- Note: separate upsells or additional purchases must be canceled separately (see Email below).
Cancel via email (hi@ratepunk.com)
- For email-only memberships, travel-deals memberships or upsells, send a cancellation request to hi@ratepunk.com.
- Include your account email, purchase date, transaction ID and a clear request to cancel and refund (if applicable).
Cancel purchases from App Store or Google Play
- RatePunk does not control subscription cancellation for purchases made through Apple App Store or Google Play.
- Open your Apple/Google account subscription settings and cancel there; follow the platform’s refund procedures if you seek a refund.
What happens when you cancel
Access and renewal
If you cancel via the RatePunk dashboard, cancellation generally takes effect immediately and automatic renewals stop.
App Store or Google Play subscriptions continue or end according to the platform’s rules if not canceled there.
Upsells and separate purchases
Upsells, vouchers or separate travel-deals purchases are treated as distinct products and usually require their own cancellation or refund request to hi@ratepunk.com.
Failure to cancel an upsell separately may leave that product active despite dashboard cancellation.
Data and account retention
Cancelling a paid subscription does not necessarily delete your RatePunk account or personal data; review your account settings or contact support for data removal requests.
Keep copies of cancellation confirmations and any correspondence for your records.
Will I get a refund?
Web purchases (RatePunk dashboard)
RatePunk states refunds are available upon request within 14 days of purchase, returned to the original payment method.
Request refunds and include purchase details; upsells require separate refund requests to hi@ratepunk.com.
Voucher purchases and exceptions
Certain vouchers (for example hotel vouchers) may carry a 30-day money-back guarantee if the voucher is not redeemed within 30 days.
Check the specific voucher terms at purchase and document redemption status when requesting a refund.
App Store / Google Play purchases
RatePunk does not provide a platform-specific refund policy for mobile store purchases; follow Apple’s or Google’s refund procedures.
Real-world reports indicate some users experienced delays, partial refunds, or denied requests even when within stated refund windows.
Ratepunk plans and pricing
Available plans (as listed)
The following in-app purchase options labeled "Unlimited Access" have appeared in the India App Store.
Users should verify the subscription period in the App Store before purchase, as the listing may not specify duration.
| Plan | Price | Period |
|---|---|---|
| Unlimited Access | ₹499 | Unspecified |
| Unlimited Access | ₹1,499 | Unspecified |
| Unlimited Access | ₹2,499 | Unspecified |
| Unlimited Access | ₹2,999 | Unspecified |
| Unlimited Access | ₹3,499 | Unspecified |
| Unlimited Access | ₹9,900 | Unspecified |
Your consumer rights in India
14-day cooling-off period
Under Indian consumer protection principles, online services typically offer a 14-day cooling-off period for refunds; this can strengthen your right to a refund beyond seller policies.
Request a refund within 14 days and document your cancellation and refund request.
Unfair terms and automatic renewals
Automatic renewal without clear consent, hidden recurring charges, or refusal to honor advertised full-refund guarantees can be treated as unfair trade practices under Indian law.
Keep evidence of what was advertised at the time of purchase if you suspect unfair terms.
How to escalate in India
- Contact your bank and request a chargeback if the merchant refuses a valid refund.
- Lodge a complaint with the National Consumer Helpline or your District Consumer Dispute Redressal Commission if needed.
- Provide documentation and cite statutory rights when escalating.
Customer experiences
Positive feedback
Many users praise RatePunk for easy navigation, quick price comparisons, useful price-drop alerts and savings on flight and hotel searches.
Reviewers highlight convenience in comparing multiple booking sites through one interface.
Negative feedback and recurring issues
Users on review platforms and forums frequently report difficulties cancelling subscriptions, unexpected auto-renewals, and delays or denials of refunds.
Other complaints include add-on upsells, misleading pricing or deals that turn out to be more expensive than independent bookings, and occasional app/interface bugs.
Documentation checklist
What to collect before you complain
- Purchase receipt and transaction ID (credit card, PayPal, App Store receipt).
- Screenshots of the advertised price, plan details, and cancellation instructions.
- Copies of cancellation requests and any replies from RatePunk or the platform.
- Dates of purchase, cancellation, and any redemption attempts for vouchers.
- Bank statements or card charges showing the payment.
How to use documentation
- Attach documentation to email requests to hi@ratepunk.com when asking for refunds or confirmations.
- Provide the same evidence to your bank for chargebacks or to consumer helplines when filing complaints.
Common mistakes
Assuming one cancellation route covers all
A frequent error is canceling via the dashboard but not canceling App Store/Google Play subscriptions; platform purchases must be canceled in the platform account.
Also, upsells or voucher purchases may remain active if not canceled separately.
Missing the refund window or documentation
Waiting past the 14-day refund window, failing to document the purchase, or not saving confirmation emails reduces chances of a successful refund.
Not checking the exact subscription period at purchase can lead to unexpected renewals.
Comparative recap
Quick feature comparison
The table below summarizes cancellation and refund paths across channels for quick reference.
| Feature | Web (RatePunk dashboard) | Email (hi@ratepunk.com) | App Store / Google Play | Period |
|---|---|---|---|---|
| How to cancel | Dashboard → Billing → Cancel (immediate) | Email a cancellation request to hi@ratepunk.com | Cancel via Apple/Google subscription settings | Unspecified |
| Refund policy | Refunds on request within 14 days (original payment method) | Upsells/vouchers require separate refund requests | Follow platform refund procedures (Apple/Google) | Unspecified |
| Common issues | Immediate cancellation claimed but upsells persist | Longer response times; partial refunds reported | No direct RatePunk control; platform rules apply | Unspecified |
After cancelling
Immediate checks
Confirm cancellation in your RatePunk dashboard and save any confirmation notice or screenshot.
Check your bank or card statement for any pending or recurring charges after cancellation.
If you need a refund or further recourse
- Request a refund within 14 days via the original purchase channel; include documentation and transaction details.
- If the merchant refuses or delays, contact your bank for a chargeback and file a consumer complaint in India if necessary.
- For App Store/Google Play purchases, use the platform’s refund request tools and retain receipts.
Address
Company address
Švitrigailos g. 11K‑109, LT‑03223 Vilnius, Lithuania
Contact email
For cancellations, refunds or support requests, email: hi@ratepunk.com