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Cancellation Screenflow: Easy Method
What is ScreenFlow
Overview
ScreenFlow is a macOS screen recording and video editing application developed by Telestream and distributed under the ScreenFlow brand.
It is commonly used to capture tutorials, training videos, and software demos with integrated editing tools and export capabilities.
How it is sold
ScreenFlow is available as a direct subscription/product on the ScreenFlow website and as desktop software via Telestream's store.
Mobile subscriptions are governed by the app stores (Apple App Store / Google Play) when purchased through those channels.
How to cancel ScreenFlow
Web (ScreenFlow account)
- Sign in to your ScreenFlow account on the ScreenFlow website.
- Go to Account Settings or the Subscription section and choose Cancel Subscription.
- The subscription remains active until the end of the current billing period; your account then reverts to the Free plan.
- For contact or confirmation, use the official contact page: ScreenFlow contact.
App Store (iOS)
- If you purchased via the Apple App Store, cancel through Apple: open Settings > [your name] > Subscriptions.
- Find the ScreenFlow subscription and tap Cancel Subscription; you retain access until the billing period ends.
- See Apple billing and subscription help for details: Apple Billing & Subscriptions.
Google Play (Android)
- Subscriptions bought on Google Play must be cancelled in the Google Play Store app under Payments & Subscriptions > Subscriptions.
- Deleting the app does not cancel the subscription - cancellation must be completed in the Play Store.
- If you cannot cancel in-app, check Google Play Help inside the Play Store for region-specific guidance.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription, you generally keep full access until the end of the paid billing period.
At the end of that period the account typically reverts to the Free plan while projects and existing files remain available.
Billing and renewals
No further recurring charges are made after cancellation; the subscription simply lapses at period end.
If you cancel via a store (Apple/Google), that store controls future billing and refunds for in-app purchases.
Data and projects
Existing projects, recordings, and exported files remain accessible after cancellation unless otherwise specified by the platform.
Always back up important projects locally before cancelling to avoid unexpected access issues.
Will I get a refund?
Web (ScreenFlow direct purchase)
ScreenFlow offers a 24-hour refund window for initial subscription purchases made via its website.
Refunds apply only to unused AI credits and incur a 30% processing fee; payments are non-refundable after 24 hours.
See ScreenFlow terms for full details: ScreenFlow Terms.
Desktop software (Telestream store)
Telestream offers a 100% refund for desktop software purchases within 30 days of purchase when bought from their online store.
For Telestream store refunds and support, consult the official support page: Telestream ScreenFlow Support.
App Store / Google Play purchases
Refunds for in-app purchases must be requested through the respective store (Apple or Google); ScreenFlow does not process these refunds.
Store refund policies vary by region and are controlled by the store operators, not by ScreenFlow directly.
ScreenFlow plans and pricing
Price overview
Below are the commonly listed ScreenFlow license options with INR estimates based on official USD prices and region adjustments.
Prices can change; for exact checkout pricing use the official ScreenFlow or Telestream checkout pages.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| ScreenFlow (Base License) | ₹13,600 - ₹15,900 | One-time | Core screen recording and video editing features |
| ScreenFlow Super Pak | ₹18,300 - ₹21,300 | One-time | Base license + Stock Media Library (first year) |
| ScreenFlow Super Pak + Premium Support | ₹21,800 - ₹25,300 | One-time | Base license + Stock Media + Premium Support (first year) |
Pricing notes
Official listed ScreenFlow prices are normally in USD (base license $129 - $169 etc.) and INR estimates shown here are conversions and regional adjustments.
For final prices during purchase, use the official product pages and checkout to see taxes and local adjustments.
Your consumer rights in India
Statutory protections
Indian consumer law provides rights such as cooling-off periods for certain online purchases and remedies for defective or mis-described goods and services.
Statutory remedies can include refunds, replacement, or compensation depending on the breach and the forum deciding the dispute.
How digital service terms interact with rights
Explicit no-refund clauses for digital services accessed immediately can limit refunds in practice, though they may not always override statutory rights.
ScreenFlow’s 24-hour refund window and Telestream’s 30-day policy are voluntary practices that are generally consumer-friendly.
Practical steps for Indian users
- Keep purchase receipts, order IDs, and screenshots of the product or issues.
- Request refunds or raise disputes first with the vendor or store (ScreenFlow/Telestream/Apple/Google).
- If unresolved, escalate to the e-commerce grievance portal or local consumer forum for redressal.
Customer experiences
Positive feedback
Users praise ScreenFlow for ease of use, an intuitive interface, and speed for creating tutorials and training videos.
Highlights include timeline scrubbing, built-in graphical resources, and high-quality recording/export features as noted in user reviews.
See user reviews for examples: ScreenFlow reviews on Trustradius.
Negative feedback
Some users report issues with customer support responsiveness and frustrations over forced upgrades or extra-payment prompts.
Trustpilot contains critical reviews about support and upgrade-related complaints: Telestream reviews on Trustpilot.
Documentation checklist
What to gather before contacting support
- Order number or subscription ID and the email used to purchase.
- Purchase date, proof of payment (receipt/credit card statement), and screenshots of billing.
- Details of the issue (error messages, timestamps, steps to reproduce).
Where to send documentation
- For direct ScreenFlow account issues use the official contact page: ScreenFlow contact.
- For Telestream store desktop purchases consult: Telestream Support.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the mobile app does not cancel a subscription. Unsubscribe through the store (Apple/Google) to stop billing.
Always verify cancellation status in the subscription manager of the store or the ScreenFlow account settings.
Expecting refunds outside stated windows
Requesting refunds beyond ScreenFlow’s 24-hour web window or Telestream’s 30-day policy often fails unless exceptional circumstances apply.
Check the correct refund route - vendor vs. app store - before filing a complaint to avoid delays.
Comparative recap
Cancellation vs refund at a glance
The table below summarises the key differences by purchase channel so you can quickly find the right action to take.
| Channel | How to cancel | Refund availability | Notes |
|---|---|---|---|
| Web (ScreenFlow account) | Cancel in Account Settings on ScreenFlow website | 24-hour refund window for initial purchases (AI credits refunded minus 30% fee) | Subscription remains until period end; see contact and terms |
| Desktop (Telestream store) | Contact Telestream support or use store account | 100% refund within 30 days for desktop purchases from Telestream | Use Telestream support page: Support |
| App Store (Apple) | Cancel via Apple ID > Subscriptions | Refunds handled by Apple; policies vary by region | See Apple billing help: Apple Billing |
| Google Play | Cancel in Google Play Store > Subscriptions | Refunds handled by Google Play; policies vary by region | Cancellation must be completed in Play Store app; deleting app is not sufficient |
After cancelling
Immediate next steps
- Export or back up any projects you need before the subscription period ends.
- Confirm cancellation email or status in your account and keep a screenshot for records.
Need more help
- Contact ScreenFlow via the official contact page: ScreenFlow contact.
- For desktop purchase refunds or support use Telestream support: Telestream Support.
- For Apple billing or subscription support consult: Apple Billing & Subscriptions.
Address
Developer headquarters
Telestream, developer of ScreenFlow, is headquartered at 848 Gold Flat Road, Suite 1, Nevada City, CA 95959, USA.
Support and mailing
For support and billing issues use the online support/contact pages rather than physical mail for faster resolution.
Official support links: ScreenFlow contact and Telestream Support.
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Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your ScreenFlow subscription purchased through the website, sign in to your account, go to Account Settings, and select Cancel Subscription. Ensure you keep proof of your cancellation request.
After cancellation, you retain access to your projects and recordings until the end of the current billing period. Your account will revert to the Free plan afterward, so back up important files.
Yes, if you cancel your ScreenFlow subscription within 24 hours of purchase, you can receive a refund for unused AI credits, minus a 30% processing fee. Keep proof of your cancellation.
To cancel your ScreenFlow subscription from the App Store, go to Settings, tap on your name, select Subscriptions, find ScreenFlow, and tap Cancel Subscription. Remember to keep proof of your cancellation.
If you purchased ScreenFlow from the Telestream store, you can request a 100% refund within 30 days of purchase. Make sure to keep proof of your cancellation request.