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I hereby notify you of my decision to terminate the contract relating to the Servicenow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Servicenow: Easy Method
What is ServiceNow
Overview
ServiceNow is a cloud-based SaaS platform that provides digital workflow and IT service management solutions for enterprises. It is used to automate workflows across IT, HR, customer service and other teams.
Where it is used
Organizations in India and worldwide use ServiceNow for incident management, service catalogs, asset tracking and business process automation. Deployments and pricing are typically negotiated per customer.
How to cancel ServiceNow
Store App subscription (ServiceNow Store, web)
- Locate the Store App subscription in your ServiceNow Store account or the order confirmation email.
- Cancel the subscription prior to the end of the current term to prevent auto-renewal.
- Retain order numbers and cancellation confirmation for records; payments and obligations may survive termination.
Subscription Service (core products)
- Review your contract for termination rights and warranty provisions before sending notice.
- If there is a warranty-covered non-conformity, provide written notice to ServiceNow and allow the 30-day cure period.
- If the non-conformity persists beyond 30 days, you may terminate the affected Subscription Service and request a refund for unused prepaid fees.
Training & Certification products
- Training and certification purchases are generally non-cancellable and non-transferable.
- Use any training vouchers or courses within 12 months; unused items expire without refund or credit.
- If you believe an exception applies, prepare documentation and submit a support case (see Documentation checklist).
Mobile (iOS) - ServiceNow Agent
- If your subscription was purchased via Apple, cancel through Apple Subscriptions in iOS Settings to stop auto-renewal.
- Cancel before the renewal date; follow the standard App Store cancellation process and keep confirmation from Apple.
What happens when you cancel
Access and renewal
Cancellation typically prevents future automatic renewals but usually does not retroactively remove charges already incurred. Access may continue until the paid term expires.
For Store App subscriptions, the subscription auto-renews unless canceled; canceling before renewal is required to stop another billing cycle.
Data and contractual obligations
Data retention and exportability depend on your contract and plan. Confirm data export options before cancellation to avoid losing access to stored records.
- Prepaid payment obligations may survive termination unless a contractual refund applies.
- Follow your contract for data retrieval and post-termination access windows.
Will I get a refund?
General refund policy
Store App orders are generally non-refundable and prices are treated as final except where the contract or law provides otherwise.
Training and certification products are generally non-refundable and expire after 12 months if unused.
Exceptions and warranty-based refunds
- If you validly terminate a Subscription Service due to a warranty-covered non-conformity that remains after a 30-day cure period, you may be entitled to a refund of unused prepaid fees for the remaining term.
- Certain third-party study-guide or exam guarantees (e.g., a "Sure-Pass Guarantee") may provide a full refund under specific conditions; check the third-party terms carefully.
- Certain regional offers (for example certification promotions) may have specific exception processes; in some cases you can request an exception via a support case, but such exceptions are not guaranteed.
ServiceNow plans and pricing
Pricing table
| Plan | Price (approx., INR) | Period | Features |
|---|---|---|---|
| ITSM Fulfiller User (List Price) | approx. ₹8,300 - ₹18,700 per user | Monthly | Full IT staff access; ranges across Standard, Professional, Enterprise editions |
| ITSM Business Stakeholder (List Price) | approx. ₹2,900 per user | Monthly | Approvers and reviewers access; cannot resolve tickets |
| ITSM Unrestricted User (List Price) | approx. ₹1,250 - ₹2,500 per user | Monthly | Broad access license for requesters and approvers |
Pricing notes
These figures are approximate list-price benchmarks converted to INR and do not reflect negotiated discounts. Enterprise deals are typically negotiated and may include substantial discounts.
Contact your ServiceNow account representative for exact Indian pricing and contract terms.
Your consumer rights in India
Warranty-based termination and refund
Under typical contractual provisions, if a service non-conformity persists more than 30 days after notice, customers may terminate the affected Service and request refund of unused prepaid fees.
Document the defect notice and ServiceNow responses to support any termination or refund claim.
Statutory consumer protections
Indian consumer protection and e‑commerce rules may provide statutory cancellation or cooling-off rights (for example, a 14-day right to cancel certain online digital purchases in some circumstances).
- Where local law applies, statutory consumer rights may override more restrictive contract terms.
- Check applicable Indian statutes and consult local consumer authorities or counsel if necessary.
Customer experiences
Positive feedback
Many users praise ServiceNow for being highly customisable and effective at automating complex workflows and reducing manual tasks.
See user reviews highlighting strong no-code capabilities and efficient ticket handling on public review sites.
Negative feedback
Common criticisms include high licensing and implementation costs, a steep learning curve, and occasional performance or UI complexity complaints.
Browse balanced user feedback on review sites to set expectations before cancelling or negotiating terms.
Example review sources: Capterra, JoinSecret, Trustpilot.
Documentation checklist
Required purchase documents
- Order number, subscription ID, invoice or receipt showing purchase details and dates.
- Contract or terms of service that describe cancellation and refund rights.
- Proof of payment (credit card statement or payment confirmation).
Evidence and correspondence
- Copy of written cancellation notice and any acknowledgement from ServiceNow or reseller.
- Screenshots of account subscription pages, renewal dates and mobile app subscription records (Apple receipts if applicable).
- Records of support tickets or defect notices, including timestamps and responses.
Common mistakes
Missing renewal timing
Many customers miss the renewal cutoff and are billed for another term. Check renewal dates and cancel before the term end to avoid unexpected charges.
Poor documentation and assumptions
Assuming automatic refunds or that training vouchers are transferable is a frequent mistake. Training and certification products are commonly non-refundable and expire after 12 months.
Keep written confirmations of cancellations and any support responses to avoid disputes.
Comparative recap
Summary table
| Item | Cancelability | Refund | Key condition |
|---|---|---|---|
| Store App (web) | Cancelable before term end | Generally non-refundable | Auto-renews unless cancelled |
| Subscription Service (core) | Subject to contract; warranty-based termination possible | Refund of unused prepaid fees if valid warranty termination | Requires written notice and 30-day cure period |
| Training & Certification | Non-cancellable and non-transferable | No refunds; expires after 12 months if unused | Use within 12 months or lose value |
| Mobile (iOS) - ServiceNow Agent | Cancel via Apple Subscriptions | Follow App Store refund rules; must cancel before renewal | Managed through Apple account, not ServiceNow web portal |
How to use this table
Use the table to identify the product type, whether you can cancel, and the likely refund outcome. Confirm specifics in your contract and purchase documents.
After cancelling
Next practical steps
- Save cancellation confirmations and follow up if you do not receive acknowledgement within a few days.
- Export any required data before your access ends and verify billing stops after the current term.
- If you believe you are entitled to a refund, submit a written claim with supporting documents and keep records of all communications.
Useful links
Address
India office
Plot No 2, Survey No 83/1, 1st & 2nd, 10 - 12, 14th - 17th Floor,
Salarpuria Sattva Knowledge City (Inorbit Mall Road, Raidurg Village), Hyderabad 500081, India
How to send correspondence
Send written notices or certified mail to the office address above where contract terms require postal communication. Retain delivery receipts for your records.
If your contract specifies an alternative notice address or email, follow those contractual instructions in addition to sending postal copies where appropriate.