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I hereby notify you of my decision to terminate the contract relating to the Shuteye service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shuteye: Easy Method
What is Shuteye
Overview
Shuteye is a subscription-based sleep tracking app that provides personalized sleep analytics and recommendations. It monitors sleep patterns and records sleep sounds to help users improve sleep quality.
Core features
Features include automatic sleep detection, sound recording for snoring or disturbances, and premium analytics available via paid plans. Subscriptions unlock advanced features and longer history.
How to cancel Shuteye
If you subscribed via the website
- If you paid by credit card: cancel by emailing the support team at service@support.enerjoy.life. Provide your account details and purchase date.
- If you paid via PayPal: cancel from your PayPal account settings (manage or cancel recurring payments there).
- Must cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
- Reference: ShutEye Money-Back Policy.
If you subscribed via Google Play or App Store
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → Select ShutEye → Cancel subscription.
- App Store (iOS): Open Settings → Your Name → Subscriptions → Select ShutEye → Cancel Subscription.
- For platform-specific steps see: How to cancel my subscription.
What happens when you cancel
Access after cancellation
Cancelling stops automatic renewal but typically preserves access to premium features until the end of your paid billing period. You will not be charged again after cancellation takes effect.
Data and account retention
Cancellation does not automatically delete your account or data. If you need data removal, contact support and request account deletion separately.
Will I get a refund?
Refunds for website purchases
Website subscriptions may be eligible for a full refund if requested within 30 days of initial purchase and you meet usage conditions. Refund processing takes about 14 days.
- Usage tracking thresholds: 20 days for yearly, 15 for quarterly, 7 for monthly, 3 for weekly plans (these are considered when assessing refunds).
- Only one refund is permitted per user for website purchases; unauthorized charges can be reported within 120 days.
- Reference: Money-Back Policy and How to request a refund (website).
App Store and Google Play refunds
Purchases made through Apple or Google must be refunded via Apple or Google support. ShutEye can guide but cannot directly issue App Store refunds.
- iOS refunds: use reportaproblem.apple.com or Apple support channels.
- Android refunds: request via Google Play support; ShutEye support can assist with guidance for Google Play purchases.
- Reference: Money-Back Policy.
Shuteye plans and pricing
Pricing summary
The following prices are INR amounts observed in the India App Store and promotional listings. Variants and limited-time offers may change over time.
Notes and promotions
Several overlapping plan labels and promotional prices exist. Always confirm the billed amount in your purchase screen before subscribing.
| Plan | Price | Period | Features |
|---|---|---|---|
| ShutEye Premium | ₹4,999 | - | Unlocks all features (annual/non-time-specified) |
| 1-Year ShutEye Premium Plan | ₹5,900 | Annual | Yearly Premium subscription |
| Limited Time Offer | ₹2,599 | - | Promotional discounted access |
| 1-Month ShutEye Premium | ₹849 | Monthly | One-month Premium access |
| 1-Month ShutEye Premium Plan | ₹999 | Monthly | One-month Premium access (alternative branding) |
| ShutEye Premium Special Offer | ₹2,999 | - | Special promotional pricing |
| One Month Shuteye Premium | ₹1,999 | Monthly | One-month Premium access (higher price tier) |
| ShutEye Gold (Special Offer) | ₹2,749 | - | Gold tier promotional pricing |
| 1-Year ShutEye Family Plan | ₹5,900 | Annual | Family plan access for one year |
| Limited Time Offer (6-Month) | ₹1,699 | 6-Month | Six-month limited offer pricing |
Your consumer rights in India
Applicability of local law
Indian consumers should check local regulations under the Consumer Protection Act and related e-commerce rules for digital services. EU/UK statutory cooling-off rights do not automatically apply in India.
Platform purchases and website purchases
Purchases via Apple or Google are governed primarily by platform terms and dispute processes. Website purchasers in India should rely on ShutEye's published 30-day refund policy and meet the stated internal conditions.
Customer experiences
Positive feedback
Some users report useful and even humorous features such as sound recording of snoring and detection of sleep sounds. These users found the app helpful for identifying sleep disturbances.
Negative feedback
Common complaints include inaccurate sleep tracking (under-reporting sleep), charges during or immediately after a “free trial,” and slow or poor customer support responses after cancellation.
Several reviewers reported difficulty obtaining refunds or resolving billing questions through customer service.
Documentation checklist
What to gather before contacting support
- Order receipt or confirmation email showing purchase date and amount.
- Subscription ID or account email used for the purchase.
- Screenshots of subscription status from the app, Google Play, or App Store.
- Bank or PayPal statements showing the charge (if disputing billing).
Supporting evidence for refunds
- Usage screenshots (to meet usage thresholds if claiming a site refund).
- Any correspondence with support and timestamps of cancellation attempts.
Common mistakes
Deleting the app but not cancelling
Many users assume deleting the app cancels the subscription. It does not. The subscription continues until you cancel through the store or via the website process.
Missing the cancellation window
Failing to cancel at least 24 hours before renewal often leads to an additional charge. Check your renewal date and cancel early to avoid unintended billing.
Comparative recap
Quick comparison of cancellation routes
The table below summarizes how cancellation and refunds differ by purchase route, and where to request refunds.
Key takeaways
Website purchases allow direct support contact and a 30-day refund policy with conditions. App Store and Google Play purchases require platform refund requests.
| Action | Website | Google Play | App Store (iOS) | Period |
|---|---|---|---|---|
| How to cancel | Email service@support.enerjoy.life or cancel via PayPal for PayPal payments | Google Play → Menu → Subscriptions → Select ShutEye → Cancel | Settings → Your Name → Subscriptions → Select ShutEye → Cancel | Varies |
| Refund route | Request via ShutEye support (30-day policy with usage conditions) | Request via Google Play support (ShutEye can guide) | Request via Apple support (ShutEye cannot issue App Store refunds) | Varies |
| Typical processing time | About 14 days for approved website refunds | Depends on Google Play support processes | Depends on Apple support processes | Varies |
After cancelling
Next steps
Verify that your subscription status shows as cancelled in the platform you used. Keep receipts and cancellation confirmations until any refunds or disputes are resolved.
Contact support and reference links
Support email: service@support.enerjoy.life (for website-related cancellations and guidance).
- Cancellation/help article: How to cancel my subscription.
- Refund policy and claims: Money-Back Policy.
- How to request a website refund: Request a refund (website).
Address
Company address
Registered address (as listed in public materials): 3128 Wetland Way, East Troy, WI 53120, USA.
How to use the address
This address may be useful for formal correspondence. For refunds, cancellations, and account actions, use the support email and help articles linked above rather than postal mail for faster resolution.