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I hereby notify you of my decision to terminate the contract relating to the Stripe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Stripe: Easy Method
What is Stripe
Overview
Stripe is an online payment platform and suite of APIs that lets businesses accept and manage payments, subscriptions, and payouts. It is used by merchants, platforms, and developers to build custom payment flows.
Use in India
Stripe India supports domestic and international card acceptance, fraud screening, billing, and platform (Connect) features tailored to Indian regulations. Fees, taxes, and certain product availability are specific to India.
How to cancel Stripe
Steps for standard accounts
- Log in to your Stripe Dashboard and export all transaction reports, customer records, invoices, and payout histories.
- Cancel any active subscriptions or recurring billing products in Billing to stop new charges to customers.
- Disable live API keys and webhooks to prevent new transactions or notifications before closure.
- Confirm pending payouts and reconcile your account balance; request any final payouts per your payout schedule.
- Use the account settings to close or deactivate your account (or follow the Dashboard guidance for account closure).
Steps for platforms and Connect
- Inform connected accounts and migrate funds or accounts where required by contract or regulation.
- Revoke or rotate platform API keys and make arrangements for final payouts to connected accounts.
- Update platform customers and partners with timelines for payment changes and data exports.
- Contact Stripe support or your account manager if you need assistance unwinding Connect relationships.
What happens when you cancel
Access and payments
After cancellation, you will typically lose the ability to create new charges or accept payments. Existing pending charges and scheduled payouts will be processed according to the payout schedule and any applicable reconciliation rules.
Data and obligations
Your stored data may remain accessible for a period required by law or platform policy. You remain responsible for taxes, refunds to customers, disputes, chargebacks, and record-keeping obligations even after closure.
Will I get a refund?
Standard refund policy
Refunds to your customers are handled by you as the merchant; processing refunds does not necessarily return Stripe fees. Stripe’s transaction fees are generally non-refundable after processing.
Exceptions and disputes
- If there was a processing error, duplicate charge, or demonstrable platform fault, you may qualify for adjustments or reimbursements subject to review.
- Chargebacks and disputes are resolved per dispute procedures; outcomes can affect final balances.
- Tax adjustments (GST) or TDS reversals may alter net amounts; consult a tax adviser for GST/TDS consequences.
Stripe plans and pricing
Pricing summary
The table below lists common India pricing elements. GST and any applicable TDS rules apply as noted in the notes that follow the table.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Payments - Domestic Cards | 2% | Per transaction | Most Mastercard and Visa cards issued in India; includes Merchant Discount Rate of 0.4% capped at ₹200 for domestic debit cards |
| Standard Payments - International Cards | 3% (+2% if currency conversion required) | Per transaction | Mastercard and Visa cards issued outside India; card-presented in INR with conversion - total 5% |
| Standard Payments - International USD or other currency presentment | 4.3% (+2% if currency conversion required) | Per transaction | International cards where transaction is presented in USD or other currencies; plus additional currency conversion surcharge |
| Radar - per screened transaction | ₹4.00 | Per screened transaction | Included with standard pricing; fraud detection via Stripe Radar |
| Radar for Fraud Teams - per screened transaction | ₹6.00 | Per screened transaction | Advanced fraud protection and custom rule controls |
| Billing - usage-based | 0.7% | Of billing volume | Subscription and recurring billing management (usage-based pricing) |
| Connect - you handle pricing (monthly active account) | ₹150 | Per monthly active account | Marketplace/platform fee when platform handles payments pricing |
| Connect - you handle pricing (per payout fee) | 0.25% + ₹20 | Per payout | Fee on payout volume plus flat fee |
Taxes, TDS and notes
GST at 18% is applied to fees (IGST or CGST+SGST depending on location). A TDS rebate (if valid TAN provided) of 5% is applicable, reducing to an effective 2% from October 1, 2024, per the available guidance.
Your consumer rights in India
Billing and tax entitlements
As a business in India you have the right to receive clear invoices that show GST charged on platform fees. Retain invoices and documents for tax compliance and input tax credit where eligible.
Dispute resolution and legal rights
You can raise disputes with the payment provider and retain the right to approach consumer courts or tribunals for unresolved contractual or service issues. Keep written records of all communications and final settlements.
Customer experiences
Common positives
Many users praise Stripe for its API-driven integrations, reporting tools, and ability to handle multiple payment types and international cards. Automated fraud screening is often cited as valuable.
Common issues
Some customers report challenges with chargebacks, platform-specific configuration complexity, or waits for account-level support in complex disputes. Proper setup and documentation help reduce these issues.
Documentation checklist
Before cancelling
- Export transactions, customer lists, invoices, subscription schedules, and payout reports.
- Download reconciliations, bank statements, and GST invoices relating to Stripe fees.
- Record current API keys, webhook endpoints, and any active integrations to migrate or remove.
Legal & tax documents
- Copies of contracts or terms with Stripe, proof of TAN for TDS, and tax filings showing relevant credits.
- Evidence of customer refunds or dispute outcomes and any communication with support or account managers.
Common mistakes
Failing to export data
Many businesses close accounts without exporting complete transaction history or subscription metadata; this complicates accounting, tax audits, or customer refunds later.
Not handling refunds or connected accounts
Forgetting to refund customers or to coordinate final payouts for connected accounts on a platform can create legal and reputational problems. Always reconcile and notify affected parties.
Comparative recap
Quick comparison
| Plan | Price | Period | Best for |
|---|---|---|---|
| Domestic Cards | 2% | Per transaction | Local Indian card payments |
| International Cards (INR presentment) | 3% (+2% conversion) | Per transaction | Overseas cards charged in INR |
| International (USD or other currency) | 4.3% (+2% conversion) | Per transaction | Foreign currency-presented transactions |
| Radar | ₹4.00 | Per screened transaction | Basic fraud screening |
| Radar for Fraud Teams | ₹6.00 | Per screened transaction | Advanced fraud operations |
| Billing (usage) | 0.7% | Of billing volume | Subscriptions and metered billing |
| Connect (per MAU) | ₹150 | Per monthly active account | Marketplace fees when platform sets pricing |
| Connect (per payout) | 0.25% + ₹20 | Per payout | Payout-based platform fee |
How to choose
Match costs to your transaction mix: domestic vs international, expected dispute volume, and platform needs. Include GST and TDS effects when modelling net fees.
After cancelling
Final steps
Confirm final payouts have been received, keep a copy of the account closure confirmation, and retain exported data and invoices for tax and audit purposes.
If you need help
If issues remain after cancellation, escalate through your account manager or the platform’s support channels and preserve all correspondence for dispute resolution or regulatory steps.
Address
Registered office
Prestige Tech Pacific Park, 11th Floor, Building No. 2, Kadubeesanahalli Village, Varthur Hobli, Bangalore East Taluk, Bangalore, Karnataka 560103, India.
Sending formal notices
Use the registered office address above for formal notices or legal correspondence. Retain proof of delivery and copies of all sent documents.