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Cancellation service #1 in India
Sunsama is a subscription-based productivity app that helps users plan daily work by integrating tasks and calendars across tools like Google Calendar, Trello, and Slack.
It focuses on mindful daily planning, time estimates, and a single “daily view” to reduce overwhelm and improve focus.
Users typically use Sunsama for daily planning, team coordination, and consolidating tasks from multiple apps into one workflow.
The product is mainly delivered via web, with companion mobile apps for iOS and Android that are intentionally more limited than the desktop experience.
When you cancel a direct (web) subscription, you keep access until the end of the paid billing period.
After that date, access to premium features will end unless you re-subscribe before the cycle completes.
Account data is typically deleted 30 days after the subscription ends unless you re-subscribe within that window.
If you want to keep data, export or re-subscribe before the deletion window closes. See the cancellation guide for timing details: postclic guide.
Sunsama’s policy for web purchases states that purchases are final and no refunds are provided once a billing period has begun.
Refer to Sunsama’s Terms of Use for the company policy: Sunsama Terms of Use.
Sunsama lists prices in USD and does not officially publish regional INR pricing.
No verified INR pricing is available; anecdotal UI glitches reporting INR prices are not official.
For current pricing, check the Sunsama website or your account billing page while logged in.
If you need clarification, contact Sunsama support through the app or help center.
| Plan | Period | Price |
|---|---|---|
| Standard (listed on site) | Contact for pricing | Contact for pricing |
| Team / Business | Contact for pricing | Contact for pricing |
| Free 14-day trial | 14 days | Free - no billing info required |
Sunsama’s published terms indicate purchases are final and that auto-renewal continues until canceled.
You have the right to clear information about auto-renewal and cancellation steps; preserve receipts and cancellation confirmations.
If support does not resolve billing or access disputes, you can pursue remedies under Indian consumer protection laws, including filing complaints with consumer forums or RBI/NPPI channels if payment issues relate to banks/cards.
Keep documentation (receipts, screenshots, correspondence) when escalating a dispute in India.
One frequent mistake is attempting to cancel a store-billed subscription through the web dashboard, or vice versa.
Check where you originally purchased the subscription (web, Apple, or Google) before cancelling.
Users sometimes assume cancellation triggers a refund; for web purchases Sunsama’s policy is that purchases are final once a period has started.
For App Store/Google purchases, refunds must be requested from those stores and are decided by Apple or Google.
The table below summarizes cancellation, refunds, and data retention across purchase channels.
Refer to the appropriate column based on where you originally subscribed.
| Feature | Web (direct) | iOS (App Store) | Android (Google Play) | Free trial |
|---|---|---|---|---|
| How to cancel | Settings → Billing → Manage Billing → Cancel | Cancel via Apple ID subscriptions in iOS Settings | Cancel via Google Play → Subscriptions | No action required; expires after 14 days |
| Refund policy | No refunds once billing period has started | Refunds via Apple’s policies | Refunds via Google’s policies | Not a purchase - no refund applicable |
| Data retention | Access until end of billing; data deleted ~30 days after end | Depends on store and account; contact support | Depends on store and account; contact support | Data removed if not upgraded (follow export guidance) |
Save cancellation confirmation, check your final access date, and export any data you want to keep before deletion.
Keep payment receipts and screenshots in case you need to escalate a dispute.
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Use the in-app support or the resources above for billing and account queries before pursuing formal contact.
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Written by Krishna Bose
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.