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Service de résiliation N°1 en Belgium
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Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Surfshark.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.
Cancellation Surfshark: Easy Method
What is Surfshark
Overview
Surfshark is a subscription-based VPN service that provides online privacy, encrypted connections, and tools like ad/malware protection and account alerts.
The service supports multiple platforms and offers both standalone VPN plans and bundled "Surfshark One" and "Surfshark One+" packages.
Who it's for
Surfshark is aimed at users who want inexpensive, feature-rich VPN protection across many devices.
It is commonly used for privacy, secure Wi‑Fi, and accessing geo-restricted content, though performance can vary by server and region.
How to cancel Surfshark
Cancel via App Store (iOS)
- Open iOS Settings → tap your name → Subscriptions → select "Surfshark".
- Tap "Cancel Subscription" or "Cancel Free Trial" to stop auto-renewal.
- If you need a refund, request it directly from Apple (Surfshark cannot issue App Store refunds).
- See Surfshark's refund policy for details: Surfshark refund policy.
Cancel via Google Play
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → choose "Surfshark".
- Tap "Cancel subscription" and confirm to stop future billing.
- Refunds within 48 hours can be requested via Google Play; beyond that contact Surfshark support.
- Reference: refund policy.
Cancel via Surfshark website (direct purchase)
- Log in at your Surfshark account page on the Surfshark website.
- Go to Subscription → Payments → Cancel auto-renewal to stop future charges.
- If you prefer, contact Surfshark via live chat or email to request cancellation or clarification.
- How-to guide: Cancel auto-renewal (Surfshark help).
What happens when you cancel
Access and service
Cancelling auto-renewal typically stops future billing but does not immediately delete your account.
You generally retain access until the current paid period ends, unless a refund is granted and processed otherwise.
Data and account status
Surfshark keeps account records for billing and support purposes. Deleting an account may require contacting support.
Check your account page or contact support if you want account deletion after cancellation.
Will I get a refund?
Standard refund policy (direct purchases)
Direct website purchases are covered by a 30-day money-back guarantee for the initial purchase only.
Recurring (renewal) payments are non-refundable under normal terms.
Exceptions and store purchases
- One refund is allowed per Service (initial purchase) as stated in the policy.
- App Store / Amazon purchases: Surfshark cannot issue refunds; contact Apple or Amazon directly.
- Google Play: refunds may be obtained via Google Play within 48 hours; Surfshark support can help beyond that in some cases.
- Surfshark may consider pro‑rata refunds beyond 30 days only in exceptional cases (service unavailability/unusable) with evidence; see Terms of Service: Surfshark Terms of Service.
- No refunds for purchases made via prepaid/gift cards, most cryptocurrency payments (unless refunded in same crypto), anonymous Dedicated IP, Alternative ID services, or extended trials.
Surfshark plans and pricing
Pricing overview
The table below reflects mid‑2024 to late‑2025 offers in India. Prices and promotions may change.
Long-term 2‑year plans often include extra free months, reducing the effective monthly cost.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Surfshark Starter - Monthly | ₹939 - ₹949 | Monthly | VPN + Alternative ID |
| Surfshark Starter - 1‑Year | ₹3,468 - ₹3,588 (≈₹289/month) | Annual | VPN + Alternative ID |
| Surfshark Starter - 2‑Year + extra months | ₹4,394 - ₹4,732 for 24 months + 2 - 4 free months (≈₹169 - ₹216/month) | 2‑Year (with free months) | VPN + Alternative ID |
| Surfshark One - Monthly | ₹1,249 | Monthly | VPN + Alternative ID + Antivirus + Alerts + Search |
| Surfshark One - 1‑Year | ₹4,068 (≈₹339/month) | Annual | Full Surfshark One bundle |
| Surfshark One - 2‑Year + extra months | ₹6,412 for 24 months + 4 free months (≈₹229/month) | 2‑Year (with free months) | Full Surfshark One bundle |
| Surfshark One+ - Monthly | ₹1,849 | Monthly | VPN + Alternative ID + Antivirus + Alerts + Search + Incogni |
| Surfshark One+ - 1‑Year | ₹6,448 (≈₹537/month) | Annual | Full bundle including Incogni |
| Surfshark One+ - 2‑Year + extra months | ₹9,212 for 24 months + 4 free months (≈₹329/month) | 2‑Year (with free months) | Full bundle including Incogni |
Your consumer rights in India
Cooling-off and withdrawal
Under the Consumer Protection Act and related rules, online buyers typically have a "right to withdraw" or cooling-off period (commonly 7 - 14 days) if services are not delivered as promised.
Surfshark's 30-day money-back guarantee exceeds this baseline for direct purchases.
What to do if your refund is denied
- Preserve evidence: receipts, timestamps, screenshots, and support chats.
- Raise a grievance with Surfshark support first and keep records of responses.
- If unresolved, escalate to local consumer grievance forums or consumer court with your documentation.
Customer experiences
Positive feedback
- Users praise the user-friendly apps, consistent speeds on many servers, malware protection, and competitive pricing.
- Customer support is often described as quick and professional.
Common complaints
- Billing confusion - some users report charges after cancellation or misunderstandings about auto-renewal.
- Mixed reports from India about virtual India server performance (speed, reliability) and access to certain streaming services.
- Some customers report difficulties obtaining refunds in certain scenarios.
For broader user reviews, see general review summaries: Surfshark on Trustpilot.
Documentation checklist
Essential documents to keep
- Order receipt or invoice showing purchase date and amount.
- Subscription ID, registered email, and payment method details.
- Screenshots of account/subscription pages and any cancellation confirmation.
Support interaction evidence
- Chat transcripts, support ticket numbers, and email exchanges.
- Timestamps showing attempted cancellations and any error messages.
- Records of communications with app stores (Apple/Google/Amazon) if applicable.
Common mistakes
Assuming cancellation equals refund
Many users cancel but expect an automatic refund; cancellation stops future billing but does not always trigger a refund.
Refund eligibility depends on purchase method and timing - check the 30‑day policy for direct buys and store policies for App Store/Google Play purchases.
Not checking the correct account/store
Users sometimes cancel in the wrong account (different Apple/Google ID or payment method), leaving the active subscription intact.
Always confirm the exact account/email used for the subscription and cancel through that store or the Surfshark account page.
Comparative recap
At-a-glance comparison
| Feature | App Store (iOS) | Google Play | Website / Direct Purchase |
|---|---|---|---|
| How to cancel | Settings → Subscriptions → Surfshark | Play Store → Subscriptions → Surfshark | Account page → Subscription → Payments → Cancel auto‑renewal |
| Refund source | Contact Apple (Surfshark cannot refund) | Google Play within 48 hrs; Surfshark support can assist later | 30‑day money‑back guarantee (initial purchase) via Surfshark |
| Typical refund window | Per Apple policy | 48 hours via Play; case-by-case afterwards | 30 days for initial purchase; recurring payments non‑refundable |
| Notes / caveats | App Store rules apply; Surfshark cannot override | Play Store refunds easier if requested quickly | Pro‑rata refunds beyond 30 days only in exceptional cases |
Decision tips
If you bought directly, cancel on the website and request a refund within 30 days for the best chance of reimbursement.
If you bought through an app store, cancel in that store and contact the store for refunds first.
After cancelling
Practical next steps
- Confirm cancellation receipt or screenshot and keep it for records.
- Uninstall the Surfshark app if you no longer need it and remove saved payment methods if desired.
- Check that auto-renewal is disabled in the relevant store account to avoid future charges.
Useful links
- Surfshark refund policy: What is Surfshark's refund policy?
- How to cancel auto-renewal: Cancel auto-renewal (help article)
- Terms of Service (for exceptional refund conditions): Surfshark Terms of Service
Address
Registered address
Surfshark B.V., Kabelweg 57, 1014BA Amsterdam, the Netherlands.
How to send formal correspondence
If you need to send registered mail for legal or formal matters, use the registered address above and keep proof of posting and delivery.
For routine cancellations, support channels (website live chat/email) are usually faster than physical mail.