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I hereby notify you of my decision to terminate the contract relating to the Surveymonkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Surveymonkey: Easy Method
What is SurveyMonkey
Overview
SurveyMonkey is a subscription-based online survey platform that helps individuals and teams create, distribute, and analyze surveys. It offers templates, question logic, analytics, and integrations for collecting feedback.
Who uses it
Users range from beginners creating simple polls to businesses and researchers running complex surveys with conditional branching and team collaboration. Paid plans unlock advanced features and higher response limits.
How to cancel SurveyMonkey
Cancel on the Web (direct account)
- Sign in to your SurveyMonkey account on the website.
- Go to Profile → My Account → Billing Details → Auto-renew.
- Turn off auto-renew to cancel future billing; paid features remain until the billing period ends.
- Confirm the change and keep a screenshot or confirmation email for your records.
Cancel on iOS and Android (mobile purchases)
- iOS App Store subscriptions are billed by Apple - cancel via your Apple ID subscriptions in the App Store settings.
- Android/Google Play subscriptions are typically managed through Google Play; cancel from the Google Play subscriptions area (SurveyMonkey documentation does not provide explicit Google Play steps).
- Do not expect web account settings to stop in-app (App Store / Google Play) billing; manage billing in the store used to subscribe.
What happens when you cancel
Access after cancellation
If you cancel auto-renew on a web subscription, your paid features remain active until the end of the current billing period. After that, your account downgrades to the Basic (free) plan.
Data and survey access
Your surveys and collected data remain in your account after downgrade, but some features and the ability to view all responses may be limited on a Basic plan. Export important data before downgrade if you rely on paid features.
Will I get a refund?
General refund policy
SurveyMonkey does not automatically refund unused subscription time when you cancel. Refunds are issued only when legally required or in rare cases at SurveyMonkey's discretion.
Exceptions and special cases
- European Union consumers have a 14-day right of cancellation for new paid subscriptions (subject to conditions); refunds apply if exercised within 14 days of confirmation.
- SurveyMonkey Audience purchases and credits are generally non-refundable; limited pro-rata refunds may apply in narrow circumstances such as inability to deliver responses.
SurveyMonkey plans and pricing
Pricing table (App Store / in-app prices observed in India)
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Standard Plan | ₹3,099 | Monthly | Access via iOS in-app purchase, includes standard paid features |
| Standard Plan | ₹30,900 | Annual | iOS in-app purchase, prepaid annual subscription |
| SELECT Plan | ₹749 | One-time | One of several Select tiers available via iOS |
| SELECT Plan | ₹1,499 | One-time | Another Select tier |
| SELECT Plan | ₹1,599 | One-time | Another Select tier |
| SELECT Plan | ₹2,149 | One-time | Another Select tier |
| SELECT Plan | ₹6,200 | One-time | Another Select tier |
| SELECT Plan | ₹12,900 | One-time | Another Select tier |
| SELECT Plan | ₹15,500 | One-time | Another Select tier |
Notes on pricing
Prices above were observed in the Apple App Store (India) for in-app purchases and may vary over time or by platform. 'Select Plan' appears in multiple price tiers; features likely differ by tier but are not fully itemized in the store listing.
Your consumer rights in India
SurveyMonkey policy vs local law
SurveyMonkey's publicly documented policies do not include India-specific cancellation or refund rights. The standard global terms apply unless Indian law provides additional protections.
Practical implications for Indian consumers
- Indian users should follow SurveyMonkey's cancellation steps and request refunds per the standard policy.
- If you believe local consumer protection law gives you additional rights, you may pursue those routes separately; SurveyMonkey's documentation does not spell out India-specific remedies.
Customer experiences
Positive feedback
- Users praise SurveyMonkey for an intuitive interface, easy survey building, templates, and solid analytics.
- Reviews note stable platform performance and strong logic/branching tools useful for teams and research.
Negative feedback
- Common complaints cite pricing as expensive or unclear and limitations on free plans that prompt upgrades.
- Customers report difficulties with refunds and support responsiveness in some cases, and occasional technical/UI issues.
Documentation checklist
Before you cancel
- Have your account email and username ready.
- Locate subscription confirmation emails and payment receipts.
- Take screenshots of billing settings and the Auto-renew toggle as proof of cancellation.
If you plan to request a refund or appeal
- Collect payment transaction IDs, App Store/Google Play receipts (if applicable), and any support case numbers.
- Prepare a concise timeline and evidence of the issue (e.g., inability to access paid features).
Common mistakes
Expecting an automatic refund
Many users assume cancelling yields a pro-rata refund. SurveyMonkey does not automatically refund unused time except where required or at its discretion.
Canceling in the wrong place
Subscribers who bought via the App Store or Google Play must cancel in that store, not just on the SurveyMonkey website. Failing to cancel in the correct store will leave billing active.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (direct) | Account → Profile → My Account → Billing Details → Auto-renew off | Low (refunds rare; discretionary) | Paid features remain until period end; account downgrades to Basic |
| iOS (App Store) | Cancel via Apple ID subscriptions in the App Store | Managed by Apple; SurveyMonkey does not control refunds | Billing and refunds follow Apple's policies |
| Google Play (Android) | Cancel via Google Play subscriptions (likely) | Managed by Google Play; SurveyMonkey docs do not give explicit steps | Follow Google Play subscription management to stop billing |
Takeaway
Cancel in the platform where you subscribed, keep records, and expect access to paid features until the end of the billing term. Refunds are uncommon outside specific legal rights.
After cancelling
Immediate next steps
- Download or export survey responses and reports you need before the downgrade limits exports or response viewing.
- Keep confirmation screenshots and any messages from SurveyMonkey or your app store about cancellation.
Support and documentation
For official cancellation steps and related billing information, see SurveyMonkey's help page: SurveyMonkey help: Account cancellation.
To read user reviews and reported experiences, you can consult review sites such as Trustpilot: SurveyMonkey on Trustpilot.
Address
Corporate address
SurveyMonkey (Momentive) corporate address listed in public materials:
70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland
How to contact
- Use the SurveyMonkey Help Center for billing and account support.
- For App Store or Google Play issues, contact Apple or Google support for subscription and refund matters.