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I hereby notify you of my decision to terminate the contract relating to the Symantec service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Symantec: Easy Method
What is Symantec
Overview
Symantec is a long-established cybersecurity brand offering consumer and enterprise security products, including antivirus, endpoint protection, and system utilities.
Products are typically subscription-based and sold under Norton and Symantec names through direct channels and authorised resellers in India.
Common use cases
Individuals use Symantec/Norton products for virus protection, scam protection, and device optimisation.
Enterprises use Symantec endpoint products for centralized threat prevention, firewall management, and ransomware protection.
How to cancel Symantec
Cancel online via account
- Sign in to your Symantec/Norton account with the email used at purchase.
- Go to the Subscriptions or Services section, locate the active subscription, and select the cancel or turn off auto-renew option.
- Follow on-screen prompts to confirm cancellation and keep a copy of the confirmation message or reference number.
Cancel via reseller or store
- If purchased through a third-party reseller (physical store, e-commerce marketplace, or corporate reseller), contact that seller for cancellation and refund policies.
- Provide order number, invoice, and proof of payment when requesting cancellation through a reseller.
- Allow additional processing time as resellers may handle refunds and cancellations differently than Symantec direct sales.
What happens when you cancel
Access and functionality
When you cancel auto-renewal, your subscription remains active until the paid period expires, unless you request immediate termination and a refund.
After the subscription end date, product features such as real-time protection and automatic updates will stop functioning, though installed software may remain on the device in reduced mode.
Renewal and data
Cancelling prevents future automatic renewals but does not automatically delete your account or stored settings/cloud backups.
Backups, device lists, and account data may be retained per Symantec’s data retention terms; request data removal if required under local rights.
Will I get a refund?
General policy considerations
Refund eligibility depends on where you bought the product (direct from Symantec/Norton, authorised reseller, or marketplace) and the time since purchase.
Consumer guarantees and reseller return policies also influence whether refunds apply and how they are processed.
Common exceptions and steps to request
- Immediate refund requests are commonly considered for recent purchases; older renewals may be handled differently.
- For refunds, prepare your order number, date of purchase, payment proof, and the email used for the account when contacting support or the seller.
- For bulk or corporate licences, refunds are typically subject to licence agreements and reseller terms; review contract clauses or contact your account manager.
Symantec plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Norton AntiVirus Plus | ₹799.00 | Annual (1 Year, first year) | 3 PCs or Macs, Malware & virus protection, Scam Protection, Password Manager, 2GB Cloud Backup |
| Norton 360 Standard | ₹899.00 | Annual (1 Year, first year) | 1 device (PC/Mac/tablet/phone), Scam Protection, Antivirus, 10 GB Cloud Backup, VPN (not available in India), Password Manager |
| Norton Mobile Security | ₹699.00 | Annual (1 Year, first year) | Mobile device protection (included with Deluxe & Premium plans) |
| Norton Family | ₹1,749.00 | Annual (1 Year) | Parental control, safe browsing for children |
| Norton Utilities Ultimate | ₹1,399.00 | Annual (1 Year, first year) | PC optimization tools (cleaner, file recovery, etc.) |
| Norton Driver Updater | ₹2,999.00 | Annual (1 Year) | Driver updates for up to 10 devices |
| Symantec Endpoint Protection 14 (1-year subscription, 1 device) | ₹959.00 - ₹1,705.00 | Annual (1 Year) | Enterprise-grade antivirus, firewall, ransomware protection, network threat protection |
| Endpoint Protection Antivirus (bulk pack approx.) | ₹1,500.00 per unit (min. 40 units) | One-time license (bulk purchase) | Symantec Endpoint Protection Antivirus license per piece |
Notes on pricing
Prices shown are first-year or current purchase rates from official listings and major Indian resellers; renewal rates may differ.
Check your purchase confirmation or reseller invoice for the exact renewal amount and billing schedule.
Your consumer rights in India
Key protections
Indian consumer protection laws entitle buyers to accurate product information, remedies for defective goods, and transparent refund/return terms from the seller.
Digital subscription disputes may fall under the Consumer Protection Act and related e-commerce and contract rules depending on the transaction channel.
How to escalate
- If a refund or cancellation request is denied, first escalate to the seller’s grievance officer or Symantec/Norton support with all purchase details.
- If unresolved, you can approach consumer commission forums or seek legal advice; keep records of all communication and transaction receipts.
Customer experiences
Common positive feedback
Many customers report effective malware protection, straightforward installation, and responsive threat detection in everyday use.
Features like password manager and cloud backup are often highlighted as valuable additions for consumers.
Common criticisms
Some users report confusion around automatic renewals, varying renewal prices, and differing refund outcomes depending on the purchase channel.
Enterprise customers sometimes note complexity in licence management and the need to coordinate with resellers for bulk purchases and support.
Documentation checklist
Documents to prepare
- Order number or invoice from the original purchase.
- Email address used for the Symantec/Norton account.
- Payment proof (bank statement, transaction ID, or marketplace invoice).
- Licence key (if provided) and device details for licensed products.
When contacting support
- Have screenshots of the subscription page or renewal notice ready.
- Note the date you requested cancellation and any reference numbers given during the process.
Common mistakes
Assuming cancellation is automatic
Many users assume uninstalling the app cancels the subscription; uninstalling does not stop billing if auto-renew remains enabled.
Always confirm cancellation via your account or seller and save the confirmation message.
Missing purchase channel differences
Expecting Symantec to process refunds for a marketplace purchase can cause delays; the original seller usually controls refunds and returns.
Contact the marketplace or reseller first when the purchase was not made directly from Symantec/Norton.
Comparative recap
Quick comparison table
| Plan | Price | Period | Key difference |
|---|---|---|---|
| Norton AntiVirus Plus | ₹799.00 | Annual (1 Year, first year) | Budget protection for multiple PCs or Macs with basic backup |
| Norton 360 Standard | ₹899.00 | Annual (1 Year, first year) | Single device coverage with more backup and extra utilities |
| Symantec Endpoint Protection 14 (1 device) | ₹959.00 - ₹1,705.00 | Annual (1 Year) | Enterprise-focused protection with advanced network controls |
| Endpoint Protection Antivirus (bulk) | ₹1,500.00 per unit (min. 40 units) | One-time license (bulk purchase) | Cost-effective per-unit pricing for large deployments |
How to choose
Choose consumer plans for single or family device needs and endpoint plans for business deployments with central management.
Factor in renewal pricing, device count, and whether reseller support or direct vendor support is preferred.
After cancelling
Next steps
- Confirm cancellation receipt and keep the reference number for your records.
- Uninstall or reconfigure software on devices if you no longer need the product or are switching providers.
Helpful resources
- Contact the place of purchase (Symantec/Norton account portal or the reseller) for order-specific help and refunds.
- Retain all emails, receipts, and screenshots in case you need to escalate to consumer forums or your bank for charge disputes.
Address
Official India address
NortonLifeLock India Private Limited (formerly Symantec Software India Private Limited).
5th Floor, Panchshil Avenue, Survey No. 210, Plot No. 71, Kalyani Nagar, Wadgaon Sheri Road, Yerwada, Pune, Maharashtra 411006, India
Contact reminders
- Use the email and phone details from your account or purchase receipt when contacting support.
- For reseller purchases, contact the reseller’s support channel first; for direct purchases, use your Norton/Symantec account support options.