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Cancel SYNTHESIA
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I hereby notify you of my decision to terminate the contract relating to the Synthesia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Synthesia: Easy Method
What is Synthesia
Overview
Synthesia is a SaaS platform that creates AI-generated videos from text input using virtual avatars and synthetic voices.
The service is used for training, marketing, and internal communication, offering multiple avatars, languages and simple scene editing.
Key use cases
Typical uses include explainer videos, localized training content, and quick social or internal updates without live actors.
Synthesia also offers custom (Studio) avatars and integrations for teams and enterprises.
How to cancel Synthesia
Cancel via the Synthesia website (recommended)
- Sign in to your account and click your profile.
- Go to Account Info → Billing.
- Under your plan name click "cancel your subscription" and confirm the cancellation.
- Important: download any videos you need before cancelling - cancellation removes access to them.
- If you cancelled by mistake, contact support within 48 hours to request an undo.
Cancel via mobile app stores
- iOS (App Store): You cannot cancel inside the Synthesia platform; cancel via Apple App Store subscription management instead.
- Android (Google Play): Cancel subscriptions through Google Play's subscription settings; Synthesia cannot cancel these directly.
- Follow Apple’s or Google’s procedures in their respective app stores for refunds and cancellations.
What happens when you cancel
Access to account and content
When you cancel a paid subscription, access to plan features and any hosted videos under that plan will be removed.
Always export or download final videos before cancelling to retain copies outside Synthesia.
Billing, renewal and undo
Cancellation stops future renewals at the end of the current billing period for web subscriptions.
If you cancelled in error, you may contact support within 48 hours to reverse the cancellation; longer reversals are not guaranteed.
Will I get a refund?
Official refund policy (consumer-level)
Under Synthesia's Terms of Service, consumers may request a refund without giving a reason within 15 days of purchase.
Refunds may be prorated to reflect usage; business customers are not eligible for refunds.
Exceptions and contradictions
- The Help Center contains a contradictory statement that purchases are "non-cancelable and non-refundable," which may cause confusion.
- Custom (Studio) avatar purchases are explicitly non-refundable once produced and deployed.
- In-app purchases via Apple or Google are subject to Apple’s or Google’s refund policies, not Synthesia’s.
Synthesia plans and pricing
Available India pricing
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Personal (Monthly India) | ₹1,999 | monthly | 1 seat; 10 video credits/month; 90+ avatars; 10 scenes; screen recorder |
| Starter (Billed annually, monthly equivalent) | ₹1,499 | annual | 1 editor + 3 guests; 120 minutes video/year (~10 min/mo); 125+ avatars; AI assistant |
Notes on pricing
These INR price points are the explicit items available for India; higher tiers or Creator pricing were not publicly listed for 2024/2025.
Annual billing may show a monthly equivalent; always check your billing invoice for exact charges and currency.
How to confirm your plan
- Check Account Info → Billing in your Synthesia account to view current plan and billing cycle.
- For App Store/Google Play subscriptions, check your subscriptions in the respective store accounts.
Your consumer rights in India
Rights summary under Synthesia terms
Synthesia’s Terms provide a 15-day consumer right to request a refund, potentially prorated for usage.
However, Help Center statements and goods like custom avatars may be excluded or non-refundable.
Rights under Indian law
- Indian consumers can consider protections under the Consumer Protection Act, 2019 for unfair trade practices and unclear terms.
- Contradictory policies or poor disclosure could be challenged through consumer grievance mechanisms in India.
Customer experiences
Positive feedback
Many users praise Synthesia for an intuitive UI, fast video creation from scripts, good lip-sync quality and useful onboarding materials.
Features like language translations and selfie/custom avatars are often highlighted as time-savers.
Negative feedback
Common complaints include unpredictable moderation, refund or billing disputes, and slow or unhelpful support responses.
Some users report dissatisfaction with custom avatar realism, credit handling and limits on video length.
Documentation checklist
What to prepare before contacting support
- Account email and user ID associated with your Synthesia account.
- Purchase date, invoice or transaction ID for the subscription or avatar purchase.
- Details of the issue: cancellation date, screenshots of billing, and any correspondence.
Submitting a refund or escalation request
- For web purchases, request refunds within 15 days and provide transaction evidence.
- For App Store/Google Play purchases, follow store refund processes and keep receipts.
Common mistakes
Cancelling in the wrong place
Many users try to cancel inside the Synthesia account for App Store or Google Play subscriptions; this will not stop store-managed renewals.
Always cancel via the same channel you used to subscribe (Synthesia website vs app store).
Not downloading content or overlooking terms
Failing to download videos before cancelling can lead to permanent loss of access to hosted media.
Also check terms for custom avatar non-refundability before ordering to avoid surprises.
Comparative recap
Quick feature comparison
| Channel | Cancellation method | Refund window | Period | Typical issues |
|---|---|---|---|---|
| Web (Synthesia website) | Account → Billing → Cancel subscription | 15 days (consumer-level, may be prorated); contradictions exist | monthly / annual | Need to download videos; 48-hour undo window after mistaken cancel |
| App Store (iOS) / Google Play (Android) | Cancel via Apple/Google subscription management | Subject to Apple/Google policies, not Synthesia’s | monthly | Store-managed refunds and cancellations; contact store support |
Recommendation
If you purchased on the web, cancel from Account Info → Billing and request any refund within 15 days if eligible.
If you purchased via mobile store, use the store’s subscription and refund flows and keep receipts for disputes.
After cancelling
Immediate next steps
- Download/export any videos or assets you will need after access ends.
- Save invoices and transaction IDs for 15-day refund eligibility or disputes.
Support and escalation
If you need to reverse a cancellation or request a refund, contact Synthesia support and provide transaction evidence promptly.
For app-store purchases, contact Apple or Google support for store-level refunds and appeals.
Address
Registered office (India)
X-42 Third Floor, Phase 11, Okhla Industrial Estate, New Delhi, Delhi 110020, India
How to use the address
This address is provided as the local corporate office. Use it for formal correspondence if needed, but first use in‑product billing and support channels for faster resolution.
For escalations under Indian consumer law, include account and transaction details when sending a formal complaint to this address or to consumer grievance forums.