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I hereby notify you of my decision to terminate the contract relating to the Topstep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Topstep: Easy Method
What is Topstep
Overview
Topstep is a subscription-based trading evaluation platform that lets traders prove their skills in simulated funded-account environments before trading with real firm capital.
Subscribers join a Trading Combine (evaluation) and pay recurring fees for access to live market data, trading accounts, and performance tracking tools.
For Indian users
Topstep operates internationally but lists official pricing in USD on its site; INR prices are not published on Topstep’s official pages.
Indian consumers should follow Topstep’s web dashboard cancellation steps and be aware of local consumer rights if problems occur.
How to cancel Topstep
Legacy Dashboard (web) - step-by-step
- Sign in to the legacy Dashboard.
- Go to Dashboard → My Profile → Billing.
- Find the active Trading Combine subscription, click the three-dot menu, and choose either “Cancel Subscription” (ends at cycle end) or “Cancel & Close Immediately” (terminates immediately).
- Keep a screenshot or confirmation of the chosen cancellation option for your records.
New Dashboard and other channels
- In the new Dashboard, open the Billing page and click the “x” next to the subscription ID to cancel. This action is irreversible and disables future resets on that subscription.
- App Store or Google Play cancellations are not supported; subscriptions must be cancelled via Topstep’s web dashboard or by contacting Topstep Support.
- For official step details, see Topstep’s cancellation help: How do I cancel my Trading Combine subscription?
What happens when you cancel
Access after cancellation
If you select “Cancel Subscription” (cycle end), you typically retain access until the current billing cycle ends.
If you choose “Cancel & Close Immediately,” access to the Trading Combine and related features terminates immediately.
Billing and account effects
Cancellation stops future automatic renewals for that subscription ID; it may also prevent future resets on the subscription depending on the Dashboard used.
Keep proof of cancellation to dispute any rebilling that happens after you cancel.
Will I get a refund?
Topstep’s general refund policy
Topstep generally does not offer refunds after purchase because customers receive immediate access to live market data and Trading Combine accounts.
For full policy details, consult Topstep’s refund article: Topstep refund policies.
Exceptions and deadlines
- 14-Day Satisfaction Guarantee: For first-time purchasers, you may request a refund of one monthly renewal payment within 14 calendar days of your first Topstep purchase, provided you have not passed the evaluation.
- Accidental rebill: If you were rebilled because you failed to cancel, contact Topstep within 72 hours of the charge. If there was no trading activity, a refund may be possible.
- Non-refundable items: Resets, activation fees, Level 2 data, Back2Funded purchases, and similar add-ons are explicitly non-refundable.
Topstep plans and pricing
Pricing note
Topstep’s official pricing is listed in USD only on their site. No official INR prices were found.
For exact current pricing, contact Topstep or view pricing inside the Dashboard after signing in.
How to get official prices
Sign in to the Topstep website or Dashboard to see plan options and USD prices shown to your account.
Contact Topstep Support if you need an official invoice or confirmation for INR conversions.
| Plan | Price | Notes |
|---|---|---|
| All Topstep Trading Combine plans | Contact for pricing | Official prices are shown in USD on Topstep’s site; no INR list price published. |
Your consumer rights in India
Key rights under Indian law
Under the Consumer Protection Act, 2019, digital services may be entitled to remedies if services are not delivered as promised or terms are unfair.
Cooling-off-like protections can support the 14-day satisfaction guarantee for first-time purchases in some cases.
Escalation and remedies
- If rebilled after cancellation or if service fails (for example outages), escalate to National Consumer Helpline (NCH) or file a complaint with District Consumer Forums.
- You can also approach your bank or card issuer to dispute unauthorized charges (chargeback) if you have documented cancellation attempts and evidence.
Customer experiences
Positive feedback
Some users praise responsive, professional support and timely payouts when rules are followed.
Testimonials note clarity in rules and prompt handling of payouts in favorable cases.
Negative feedback
Frequent complaints cite technical glitches, platform instability, and outages that affected trading or payouts.
Other common issues include difficulty cancelling, rebilling after cancellation, delayed or denied refunds, and disputed account closures.
Documentation checklist
What to gather
- Account email and subscription ID used for Topstep.
- Screenshots of Billing page showing the active subscription and cancellation option.
- Payment receipts, bank or card statements showing charges and timestamps.
How to present evidence
- Keep copies of support tickets, confirmation emails, and chat transcripts.
- Document dates and times of cancellation attempts and any error messages displayed.
- Record trade/no-trade activity if disputing a rebill under the accidental-rebill exception.
Common mistakes
Mistake examples
Assuming App Store or Google Play cancellation works: Topstep requires cancellation via its web dashboard; mobile-store cancellations are not supported.
Not saving proof: Failing to capture confirmation screenshots or support ticket IDs makes disputes harder to resolve.
How to avoid them
Always cancel inside Topstep's Dashboard and keep a screenshot of the cancellation confirmation or the dashboard state showing cancellation.
If rebilled, contact Topstep support immediately and record the time; if unresolved, contact your bank with documentation for a chargeback.
Comparative recap
Summary table
| Criterion | Topstep (what they offer) | Notes |
|---|---|---|
| Cancellation methods | Legacy Dashboard: three-dot menu; New Dashboard: click “x” on Billing page | Web-only; App Store / Google Play cancellations not supported |
| Refund likelihood | Generally non-refundable | 14-day guarantee for first-time purchases and limited accidental-rebill window |
| Immediate termination option | Available (“Cancel & Close Immediately”) | Immediate loss of access if chosen |
| Support & disputes | Support available but mixed user reports | Keep documentation and escalate to bank or consumer forums if unresolved |
Quick takeaways
Cancel on the web Dashboard and save confirmation screenshots to avoid rebilling disputes.
Expect refunds to be rare; know the 14-day and 72-hour exceptions and collect evidence early.
After cancelling
Next steps
- Monitor your bank or card statement for any unexpected charges after cancellation.
- If rebilled, contact Topstep Support immediately and request a refund if within the 72-hour window for accidental rebill.
Useful links
- Topstep: How do I cancel my Trading Combine subscription?
- Topstep: Refund policies
- Third-party guide: Cancelling Topstep (informational)
Address
Company headquarters
Topstep LLC
141 West Jackson Boulevard, Suite 4240, Chicago, IL 60604, United States
Mailing tips
If you need to send formal correspondence, use a tracked or registered method and include your account email and subscription ID in the letter.
Keep copies of everything sent and record delivery confirmation to support any dispute or escalation.