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Cancellation Tsheets: Easy Method
What is TSheets (QuickBooks Time)
Product overview
TSheets, now known as QuickBooks Time, is a cloud-based time tracking and workforce management tool designed to help businesses track employee hours, manage schedules, and prepare payroll-related reports.
The service includes mobile apps for clocking in/out, scheduling features, and integrations with payroll and accounting systems.
Relevance for India
QuickBooks Time previously served international customers but has limited or discontinued availability in India since early 2023.
Indian businesses should verify current availability before attempting to subscribe or cancel within local channels.
How to cancel TSheets
Cancel via web (direct subscription)
- Log into QuickBooks Time (formerly TSheets) with the account owner credentials.
- Go to Profile → Billing and Subscription.
- Click Cancel and follow the confirmation prompts; you will receive a confirmation email.
Cancel via mobile app stores (iOS / Android)
- If you purchased through Apple App Store, cancel using your Apple ID Subscriptions settings in iOS; QuickBooks/TSheets cannot cancel App Store subscriptions for you.
- If you purchased through Google Play, cancel via your Google Play account subscriptions; QuickBooks/TSheets cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access and billing
For monthly subscriptions, cancellation typically prevents renewal but access usually continues until the end of the paid billing period.
For direct web cancellations you should receive an email confirming the cancellation request.
Data and accounts
Before cancelling, export any reports, timesheets, or payroll data you need because access to the account or stored records may be limited after cancellation.
Confirm the account owner or admin settings to ensure you have permission to export data before you cancel.
Will I get a refund?
Refunds for direct purchases
- Annual subscriptions purchased directly through QuickBooks are eligible for a full refund if requested within 60 days under their satisfaction guarantee.
- Monthly subscriptions purchased directly are not eligible for pro‑rata refunds; cancellation takes effect at the end of the billing period with no refund.
Refunds for app store purchases and exceptions
- Purchases made through the Apple App Store (iOS) or Google Play (Android) must be refunded via the respective app stores; QuickBooks cannot process those refunds for you.
- There is no referenced statutory 14‑day cooling‑off refund in the verified policy; the stated guarantee for annual subs is 60 days.
TSheets plans and pricing
Pricing availability
TSheets / QuickBooks Time pricing in India is not available as the product is no longer offered locally.
If you need current global pricing, contact QuickBooks or view their official site for USD-based plans.
| Plan | Period | Price |
|---|---|---|
| QuickBooks Time (TSheets) | Contact for pricing | Contact for pricing |
Your consumer rights in India
Service availability and support
QuickBooks (including TSheets/QuickBooks Time) discontinued availability and local support in India in 2023.
This means local cancellation and refund handling by Intuit may not be available within India.
Practical consumer steps
- If you bought via Apple or Google, contact those stores for refunds or subscription support in India.
- Keep transaction records and email confirmations to support any refund or dispute claims with your payment provider.
Customer experiences
Positive feedback
Some users (notably in India on review sites) report reliable, efficient time tracking and a convenient mobile app for clocking in/out.
Reviewers also praise the interface and responsive customer service in some cases.
Negative feedback
Other users report degraded support after corporate changes, login or syncing issues, and occasional bugs.
Some Indian reviewers note complex web integrations and slow support response times.
Documentation checklist
Before you cancel
- Account owner login details (username/email and password).
- Billing information and recent invoice or receipt for the subscription.
- Exported timesheets, reports, and payroll data you need to keep.
After cancellation
- Save the cancellation confirmation email and any cancellation reference number.
- Record the last billing date and check your bank or card statements for future charges.
Common mistakes
Assuming app-store subscriptions can be cancelled by QuickBooks
Many users expect QuickBooks to cancel subscriptions bought through Apple or Google. In reality, those must be cancelled via the respective app store accounts.
Always verify the purchase channel before requesting cancellation or refund.
Not exporting data before cancellation
Users sometimes lose access to important timesheets or reports because they did not export data prior to cancelling.
Always back up essential records immediately once you decide to cancel.
Comparative recap
Quick comparison overview
The table below summarizes the main practical differences between direct web subscriptions and app‑store purchases for cancellation and refunds.
| Topic | Web (Direct) | App Store (iOS / Android) |
|---|---|---|
| How to cancel | Cancel in QuickBooks Time: Profile → Billing and Subscription → Cancel | Cancel via Apple ID subscriptions or Google Play subscriptions in your device |
| Refunds | Annual direct subs: full refund within 60 days; monthly: no pro‑rata refund | Refunds handled by Apple or Google; contact the app store for requests |
| Availability in India | Service/support discontinued in India in 2023; direct assistance may be limited | App store purchases are handled by Apple/Google even if local support is limited |
After cancelling
Immediate steps
- Confirm you have the cancellation confirmation email and save it.
- Export any remaining data and check access until the end of your billing period.
Follow-up actions
- Monitor bank or card statements for unexpected charges and contact your payment provider if needed.
- If purchased via an app store, contact Apple or Google support for refunds or subscription disputes.
Address
Corporate address
QuickBooks / TSheets headquarters address (United States):
923 S Bridgeway Place, Suite 100, Eagle, Idaho 83616, United States
Notes on contacting support
Since local support in India was discontinued in 2023, use your original purchase channel (web, Apple, or Google) and saved invoices to seek help.
Keep all receipts and confirmation emails when you contact your payment provider or app store for any refund or dispute.
Similar cancellation services
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Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your TSheets subscription via the web, log into QuickBooks Time with your account owner credentials, go to Profile → Billing and Subscription, click Cancel, and follow the confirmation prompts. Make sure to keep proof of cancellation.
Yes, if you cancel your annual TSheets subscription within 60 days, you are eligible for a full refund as per their satisfaction guarantee. Ensure you request this refund through the appropriate channels.
After canceling TSheets, you should export any necessary reports, timesheets, or payroll data before cancellation, as access to your account may be limited afterward. Verify your account settings to ensure you have permission to export data.
If you subscribed through the Apple App Store, you need to cancel your subscription using your Apple ID subscriptions settings on your iOS device, as TSheets cannot cancel App Store subscriptions for you. Keep proof of your cancellation.
TSheets has limited or discontinued availability in India since early 2023. If you are in India, verify your subscription status and cancellation options, as local support may be limited. Contact the app store for any refund inquiries.