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Cancellation Updoc: Easy Method
What is Updoc
Overview
Updoc is a subscription-based telehealth and practice-management service used to deliver consultations, prescriptions, and medical certificates.
It is a platform connecting patients with practitioners and manages subscriptions and telehealth delivery through its patient portal.
How it presents to users
Users commonly subscribe for fast access to consultations and documentation that might be quicker than traditional GP visits.
The service is delivered online and governed by Updoc’s stated terms and support articles.
How to cancel Updoc
Cancel via the Patient Portal (recommended)
- Log in to the Updoc Patient Portal.
- Go to "Manage Subscription" → select "Cancel My Subscription".
- Verify the cancellation by entering the 6‑digit code sent to your email.
- Confirm the cancellation to complete the process; cancellations done this way are effective immediately.
If you cannot cancel in the portal
- If the portal path is unavailable or fails, email a cancellation request to [email protected] with your account details and subscription evidence.
- Keep copies of your request and any reply from Updoc for records and disputes.
What happens when you cancel
Access and benefits
Cancellation is effective immediately after confirmation via the portal.
Access to subscription benefits is revoked at once upon successful cancellation.
Renewals and billing
Auto-renewal should stop after a confirmed portal cancellation, but cancelling through App Store or Google Play will not stop an Updoc portal subscription.
Monitor your bank or card statements after cancellation to ensure no further charges occur.
Will I get a refund?
Official refund policy
Updoc’s stated policy is that they do not refund the unused portion of a subscription period if the service was made available to you.
There is no broadly advertised 14‑day cooling‑off period for subscriptions in Updoc’s public guidance.
Notable exception
- If the paired practitioner fails to call within 6 hours of your consultation request, you can respond to the SMS to cancel and obtain a full refund.
- For that exception, follow the SMS instructions and keep the SMS and timestamps as proof.
Updoc plans and pricing
Pricing availability
No official or verifiable Indian (INR) pricing for Updoc during 2024/2025 was found in the sources available.
Contact Updoc directly for up-to-date local pricing or currency options.
Contact for price details
| Plan | Price | Period | Notes |
|---|---|---|---|
| Standard / Subscription | Contact for pricing | Contact for pricing | No verified INR pricing publicly available; contact Updoc for local rates. |
Your consumer rights in India
Relevant protections
Indian consumers are protected by laws such as the Consumer Protection Act, 2019, which covers unfair trade practices and defective services.
These laws can be considered if you believe a service was deficient or misrepresented.
Practical steps under Indian context
- Gather evidence (screenshots, emails, SMS timestamps and receipts) before filing any dispute.
- If charges persist after cancellation, contact your bank/card provider to lodge a payment dispute and request a chargeback where available.
- Consider filing a complaint with local consumer grievance redressal forums if other remedies fail.
Customer experiences
Positive reports
Many users report fast access to medical certificates and prescription services, sometimes faster than traditional GP visits.
Some users have reported quick refunds or successful bank disputes in particular cases.
Negative reports
Recurring complaints include unclear auto‑renewing subscriptions, difficulty cancelling, and unexpected charges despite cancellation attempts.
There are reports of slow or templated customer service responses and difficulty obtaining confirmations of subscriptions and refunds.
Documentation checklist
What to save before and after cancelling
- Portal cancellation confirmation screenshot (or page print).
- Email confirmation and any 6‑digit verification code emails.
- SMS messages related to bookings, cancellations and practitioner calls.
- Receipts, bank statements and card charge entries showing billing dates and amounts.
Useful items for disputes
- Time-stamped evidence of attempted cancellations and any failed portal actions.
- Copies of all correspondence with Updoc (support replies, templated or otherwise).
- Notes of the 6‑hour no‑call exception, if applicable, including timestamps.
Common mistakes
Assuming App Store/Google Play cancellation is enough
Cancelling via the App Store or Google Play does not stop an Updoc portal subscription.
Always cancel through the Updoc Patient Portal to ensure the subscription is terminated.
Not keeping evidence
Users who do not save cancellation confirmations, emails or SMS may find it hard to prove they cancelled if a charge appears.
Always take screenshots and keep copies of all messages and receipts.
Comparative recap
Quick comparison overview
| Aspect | What Updoc states | What users report |
|---|---|---|
| Cancellation method | Cancel in Patient Portal using "Manage Subscription" → "Cancel My Subscription" with 6‑digit email verification. | Some users report difficulty locating or completing the portal cancellation and confusion over app-store cancellations. |
| Refunds | No refunds for unused time if service was made available; exception for no‑call within 6 hours (full refund via SMS cancellation). | Users report mixed outcomes: some receive refunds or bank-assisted refunds; others face delays or refusals. |
| Effect of cancellation | Immediate effect and immediate revocation of subscription benefits upon portal confirmation. | Users expect immediate effect but sometimes report ongoing billing or unclear confirmation. |
After cancelling
Immediate actions
- Save the portal confirmation screenshot and any confirmation email you receive.
- Monitor your card/bank statements for 1 - 2 billing cycles to ensure no further charges appear.
Where to get help and more information
- Updoc support and FAQs (billing and consultation rules): Updoc Freshdesk - General Telehealth FAQs.
- Independent guide on cancelling Updoc subscriptions: Postclic - How to cancel Updoc.
- Community feedback and reviews: Trustpilot - Updoc reviews and Reddit discussion.
Address
Registered office
Updoc (telehealth services) - 327‑329 Pitt Street, Sydney NSW 2000, Australia.
Support contact
For portal issues or cancellation requests, first use the patient portal. If you cannot cancel there, email [email protected] and keep copies of your correspondence.
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Written by Vivaan Pillai
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Updoc subscription via the Patient Portal, log in, navigate to 'Manage Subscription', select 'Cancel My Subscription', verify with the 6-digit code sent to your email, and confirm the cancellation. Keep a record of this process.
If you cannot access the Patient Portal, you can email a cancellation request to [email protected] with your account details and subscription evidence. Ensure you keep a copy of your request for your records.
Once you cancel your Updoc subscription, your access to subscription benefits is revoked immediately after confirmation through the portal. Monitor your bank statements to ensure no further charges occur.
According to Updoc's official refund policy, they do not provide refunds for unused portions of a subscription period if the service was made available. However, if a practitioner fails to call within 6 hours, you can cancel via SMS for a full refund.
To ensure your Updoc subscription does not auto-renew, confirm your cancellation through the Patient Portal. If you cancel through an app store, it may not stop the Updoc portal subscription, so verify your cancellation method.