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I hereby notify you of my decision to terminate the contract relating to the Vecteezy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vecteezy: Easy Method
What is Vecteezy
Overview
Vecteezy is an online platform offering vectors, stock photos, and videos for designers and creators. It provides both free assets and paid Pro access for higher-quality or commercial-use content.
Services included
Services include credit purchases, Pro subscriptions, and an online editor for basic edits. Licensing terms and refund rules are described in Vecteezy’s Terms of Use.
How to cancel Vecteezy
Canceling web purchases and credits
- If you bought credits on the web, credits are non-recurring; unused credits may be eligible for refund only if you contact customer service within 14 days of receipt.
- To request a refund for unused credits, contact Vecteezy customer service and reference your order receipt and account email.
Canceling subscriptions and app-store purchases
- For Pro subscriptions purchased directly on the web, cancel auto-renewal in your account settings or notify support before the next billing date.
- No Vecteezy-specific instructions for App Store or Google Play were published; manage or cancel mobile subscriptions through Apple or Google subscription management in your app-store account.
What happens when you cancel
Access and downloads
When you cancel a subscription, you will generally retain access until the end of the paid billing period. Licenses for assets already downloaded remain valid under the license terms.
Account and data
Cancelling stops future billing but does not necessarily delete your account or usage history. You should export or save any account information you need before requesting account deletion.
Will I get a refund?
General refund rules
Web credit purchases: refunds are available only if credits are unused and you contact customer service within 14 days of receipt. This is stated in Vecteezy’s Terms.
Exceptions and special cases
- Annual plans billed monthly: Vecteezy does not offer refunds for annual contracts with monthly billing terms; early cancellation may incur a charge of 50% of the remaining contract balance.
- EU consumers: If you cancel within 14 days of payment and have not downloaded or licensed any content, you are entitled to a full refund under EU rules and Vecteezy’s stated practice.
- Independent reports: Some review-site reports mention a 30-day money-back guarantee for Pro subscriptions or credit purchases if five or fewer Pro downloads were made; this appears in third-party reviews rather than the Terms.
For official policy details see Vecteezy’s Terms: Vecteezy Terms.
Vecteezy plans and pricing
Official pricing (USD)
Vecteezy lists prices in US dollars on its official site. No India-specific INR pricing is published by Vecteezy.
Notes on third-party pricing
Third-party resellers or shared-account offers in INR are unofficial and not endorsed by Vecteezy; exercise caution with non-official sellers.
| Plan | Billing | Price (USD) |
|---|---|---|
| Monthly | Monthly | $15 / month |
| Annual | Billed annually | $9 / month (billed $108 / year) |
| India pricing | Contact for pricing | Contact for pricing |
Your consumer rights in India
Statutory rights
India does not currently provide a statutory automatic cooling-off period for digital downloads comparable to the EU 14-day rule for untouched digital goods. Vecteezy’s policies are contractual, based on their Terms.
Practical steps for Indian users
- Rely on the 14-day unused-credits refund rule by contacting Vecteezy support promptly.
- If charged incorrectly, contact your card issuer or payment provider to dispute the charge after you have exhausted Vecteezy support options.
- For app-store purchases, use Apple/Google subscription refund processes provided in your app-store account.
Customer experiences
Positive feedback
Many users praise Vecteezy for a large selection of free assets, ease of use, and good value for money. High Trustpilot scores reflect many positive testimonials.
India-based reviewers on platforms like G2 and Capterra note useful visuals and straightforward navigation for common design tasks.
Common complaints
- Refund and billing disputes are reported by some users who expected reminders or easier refund processing.
- Users on review forums have reported unexpected switches from monthly to annual billing and difficulty resolving some payment issues.
- Some reviewers mention limited in-app editing, mixed free-content quality, and concerns about AI-generated or bitmap-converted “vector” files.
Documentation checklist
What to prepare before contacting support
- Order receipt or transaction ID showing purchase date and amount.
- Account email and username associated with the purchase.
- Evidence that credits are unused (account balance screenshot) or that no downloads/licenses occurred.
- Screenshots of billing charges, subscription pages, or unexpected renewals.
- Dates and copies of any previous communications with Vecteezy support.
Why documentation matters
Clear documentation speeds up verification and increases the chance of a timely refund or resolution. Keep copies until the case is closed.
Common mistakes
Missing the refund window
One frequent error is missing the 14-day window for unused-credit refunds. If you wait beyond 14 days, refunds for unused credits are unlikely under Vecteezy’s stated Terms.
Confusing credits, subscriptions, and app-store purchases
Users sometimes assume app-store purchases follow the same refund rules as web purchases; app stores have separate processes. Also, credits are non-recurring while subscriptions auto-renew unless canceled.
Comparative recap
Quick feature comparison
This table highlights key differences you should consider when cancelling or seeking refunds.
| Feature | Vecteezy (web) | App-store / Typical competitor |
|---|---|---|
| Refund window | 14 days for unused credits; EU 14-day rule for untouched downloads | App stores follow their own refund rules and processes |
| Annual contracts | No refunds; early cancel may incur 50% of remaining balance | Competitors vary; many offer prorated refunds or store-managed refunds |
| Pricing currency | USD only on official site | App stores often show local currency |
After cancelling
Immediate next steps
- Save confirmation of cancellation and any support correspondence for your records.
- Verify that auto-renewal is disabled in your account or via the app store where applicable.
Helpful links
- Official Vecteezy Terms and refund/cancellation details: https://www.vecteezy.com/terms
- Community reviews and reported experiences: https://www.trustpilot.com/review/vecteezy.com
- Product reviews and user feedback: https://www.g2.com/products/vecteezy/reviews
- Additional user reviews (India-focused): https://www.capterra.in/reviews/180421/vecteezy-editor
Address
Corporate address
Eezy Inc., 2413 Nashville Road, B13, Bowling Green, Kentucky 42101, United States.
How to contact
For cancellations and refund requests, use Vecteezy’s support channels as described in their Terms. See: Vecteezy Terms.