Cancellation Viralo: Easy Method

What is Viralo

Overview

Viralo is a subscription-based SaaS platform run by Azalp Technologies Private Limited that helps automate social media content curation and scheduling.

The service operates via mobile apps and web access and uses recurring subscription billing for access to its features.

How it is offered

Subscriptions are sold through in-app purchases (Apple App Store and other platforms) and directly via the Viralo service.

Billing, cancellation and refund rules are governed by Viralo’s published policies and the platform (App Store) terms where applicable.

How to cancel Viralo

Cancel via Viralo profile

• Open the Viralo app or website and go to your Profile or Account settings.
• Locate the subscription or "Auto-Renewal" option and choose "Cancel" or "Turn off auto-renewal".
• Confirm cancellation to prevent future renewals; note subscription access typically continues until period end.

Cancel via Apple App Store

• On iPhone/iPad go to Settings > Apple ID > Subscriptions and select Viralo.
• Cancel at least 24 hours before the subscription period ends to avoid an automatic renewal charge.
• Apple handles billing for App Store purchases; follow Apple’s prompts to confirm cancellation.

What happens when you cancel

Access and renewal

Cancelling stops future auto-renewals but does not retroactively remove charges already applied.

You typically retain paid access until the current billing period ends; the subscription will not renew after that date.

Data and account

Your Viralo account and any data generally remain intact after cancelling unless you request deletion separately.

Check account settings or contact support if you want account removal or data export after you cancel.

Will I get a refund?

General refund policy

Payments for subscriptions or purchases are non-refundable after activation, except in limited circumstances stated in Viralo’s policy.

There is no automatic 14-day cooling-off refund; refunds are not provided as a general rule.

Exceptions and process

• Refunds are considered only for billing errors or subscription/payment technical faults.
• Report any billing/subscription error to [email protected] within 3 days of the transaction for review.
• If approved by Viralo, refunds are processed within 8 - 11 business days; approval is at the company’s discretion.

Viralo plans and pricing

Available plans (India)

Exact INR pricing is listed for Apple App Store (India) as below. Google Play in-app prices vary and may not list the same tiers.

Prices shown are the most recently published amounts; check the app store at purchase time for final charges.

Your consumer rights in India

Options for unauthorised deductions

• Contact your bank or card issuer to request a reversal for unauthorised or unexpected charges.
• Escalate to the RBI Ombudsman or file complaints through appropriate consumer or banking grievance channels if needed.
• Report fraud or cyber-related issues on the Cyber Crime portal and consider Consumer Forum or consumer courts for disputes.

Company grievance process

Under Viralo’s Terms, a designated Grievance Officer (Ananya Singhal) is required to acknowledge complaints within 24 hours and resolve them within 15 days.

Use the internal grievance route first (see Viralo policy) and retain records of all communications if you escalate externally.

Customer experiences

Positive feedback

• App listings exist on Play Store and App Store and the service is operated by a registered Indian company (Azalp Technologies Private Limited).
• Some trust-evaluator sites show a relatively high domain trust score for viralo.com, indicating it is not inherently fraudulent.

Common complaints

• Auto-pay subscriptions reported to trigger after free trials (example: trial then ₹2 deduction then recurring ₹499 charges reported).
• Users report poor responsiveness from customer support and call disconnections after long holds.
• Technical problems like login failures, blank screens, social-login issues and OTP delays are reported.
• Creators report content rejections, KYC delays and payout processing problems in some cases.

Documentation checklist

What to collect before contacting support

• Screenshot of the charge on your bank/UPI/card statement showing date, amount and merchant name.
• Screenshot of your Viralo subscription page/account screen showing active subscription or cancellation status.
• Transaction ID, order ID or App Store purchase receipt email, and the exact transaction date and time.

What to include in your refund/complaint request

• A clear description of the issue (unauthorised charge, duplicate charge, technical failure) and the remedial action requested.
• Your Viralo account email/phone, device details, and any correspondence with Viralo support.
• Send supporting documents to [email protected] and keep copies for escalation if required.

Common mistakes

Assuming uninstall = cancel

Uninstalling the app does not cancel a subscription. You must cancel auto-renewal in the app or through the app store.

Failing to cancel at least 24 hours before renewal can result in an unexpected charge.

Expecting automatic refunds

Believing there’s an automatic 14-day cooling-off refund or assuming refunds are routine is a common error.

Refunds are limited to billing or technical errors and must be requested promptly (within 3 days for billing issues).

Comparative recap

Quick comparison

After cancelling

Immediate steps

Save confirmation of cancellation and the date when access will end. Keep screenshots and email confirmations.

If you still see charges, contact [email protected] and your payment provider immediately.

Useful links

• Viralo cancellation policy
• Viralo Terms of Service
• Independent review and user reports

Address

Company address

Azalp Technologies Private Limited, 3rd and 4th Floor, Building 1084, 14th Main, 17th Cross Road, Sector 3, HSR Layout, Bengaluru, Karnataka 560102, India.

Grievance officer

Per the Terms of Service, the designated Grievance Officer is Ananya Singhal. For policy details see the Terms of Service link above.