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Cancel VIVAVIDEO
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Vivavideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vivavideo: Easy Method
What is Vivavideo
Overview
VivaVideo is a mobile-first video editing app that offers trimming, effects, templates and one-click exports. It is commonly used for quick social-media videos and basic editing on phones.
Key features
Features include filters, transitions, text overlays, and export options with premium packs behind a subscription. The app is available on iOS and Android and also offers account management via its website.
How to cancel Vivavideo
On iOS (App Store)
- Open iOS Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then choose "Subscriptions".
- Select "VivaVideo" from the list and tap "Cancel Subscription".
- Note: Deleting the app does not cancel the subscription; cancellation must be done in Settings.
- More details: Cancel VivaVideo (guide).
On Android (Google Play)
- Open the Google Play Store app and tap the menu (three lines) or profile icon.
- Choose "Subscriptions", find "VivaVideo" and tap "Cancel subscription".
- Do not rely on deleting the app; cancellation must be completed through Google Play.
- See detailed steps: Cancel VivaVideo (guide).
On Web (Vivavideo account)
- Log in to your VivaVideo account on the website.
- Go to Billing, Subscription, Manage Account or Settings and follow the cancellation prompts.
- If you cannot find the option, contact support with your order details.
- Reference: Web cancellation notes.
By email
- Send a cancellation request to the developer’s support email with your account email and order ID/receipt.
- Include device and purchase date to help verification (support@vivavideo.tv is commonly used).
- Keep your sent email and any reply as proof of the request.
What happens when you cancel
Access after cancellation
When you cancel, access to premium features typically continues until the end of the current paid period. The account reverts to the free tier after that date.
Renewal and data
Auto-renewal is stopped for the next billing cycle after cancellation, but past charges are not reversed automatically.
Your projects and account data are usually retained, though some premium assets may become unavailable. Exported files remain on your device.
Will I get a refund?
Standard refund policy
VivaVideo’s stated standard policy is "all sales are final" with no guaranteed refunds for subscriptions, credits, or one-time purchases.
Exceptions and timelines
- Refund exceptions may apply for prolonged downtime (e.g., >72 consecutive hours), undelivered services, duplicate or unauthorized charges, or billing errors.
- If you qualify, contact support within 7 days of purchase and provide order details and documentation.
- Refund timelines vary by payment method: credit card (5 - 10 business days), PayPal (3 - 5 business days), bank transfers (7 - 14 business days).
- For the official refund policy details see: VivaVideo refund policy.
Vivavideo plans and pricing
Pricing overview
Below are the prices listed on the App Store (India) listing for VivaVideo - Photo & Video Editor as of mid‑2025.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly (In‑App Purchase) | ₹499 | Weekly | Premium access, ad‑free, additional filters/effects |
| Monthly (In‑App Purchase) | ₹1,499 | monthly | Premium access, ad‑free, additional filters/effects |
| Yearly (In‑App Purchase) | ₹2,999 | annual | Premium access, ad‑free, additional filters/effects |
Your consumer rights in India
Platform purchases (App Store / Google Play)
If you purchased via Apple or Google, you can use the platform refund and dispute mechanisms even if the developer declines refunds.
Platforms may investigate unauthorized or duplicate charges and process refunds according to their rules.
Direct purchases and legal rights
- Indian consumers may have rights for unauthorized charges, misleading representations or unfair practices under local consumer protection law.
- If the provider does not resolve the issue, you can raise a dispute with your bank or file a complaint with Indian consumer authorities.
- Document all communications, receipts and screenshots to support any claim.
Customer experiences
Positive feedback
Many users praise VivaVideo for its intuitive interface, quick rendering and ease of creating short videos for social media.
See user reviews and ratings for feature experiences: VivaVideo on Capterra.
Common complaints
There are recurring complaints about unexpected charges after free trials, auto‑renewals, and billing transparency.
Other issues cited include ads, watermarks on free version, limited free features, and occasional performance lag on some devices.
Documentation checklist
What to keep
- Order ID or receipt from App Store, Google Play, or the VivaVideo website.
- Account email and username used for the purchase.
- Payment method details and screenshots of charges or trial offers.
- Copies of cancellation confirmations, support emails and timestamps.
Why it helps
- Documentation speeds up verification for refunds or disputes.
- It is essential when contacting platform support or filing a bank dispute.
Common mistakes
Deleting the app instead of cancelling
Simply deleting the VivaVideo app does not cancel subscriptions. Billing continues until you cancel through the App Store, Google Play or account settings.
Missing proof and timing
Not saving receipts, order IDs or confirmation emails makes disputes harder to resolve.
Also, waiting beyond the vendor’s stated time windows (for exceptions) can reduce chances of a refund.
Comparative recap
Quick comparison
| Method | Where to cancel | Typical refund chance | Access after cancel | Period |
|---|---|---|---|---|
| iOS | Apple ID > Subscriptions | Low (use Apple refund request for issues) | Until end of paid period | Depends on billing cycle |
| Android | Google Play > Subscriptions | Low (use Google refund request for issues) | Until end of paid period | Depends on billing cycle |
| Web account | Account > Billing/Settings | Moderate if service failure documented | Until end of paid period | Depends on billing cycle |
| Email support | support@vivavideo.tv (or support@vivavideo.ai) | Moderate for billing errors/duplicates | Varies by agreement | Depends on response time |
After cancelling
What to check next
Confirm you received a cancellation confirmation email or screenshot of the cancelled subscription in App Store / Google Play.
Check your next bank or card statement to make sure charges have stopped after the current period ends.
Helpful links
- General cancellation guide: How to cancel VivaVideo
- Refund policy and exceptions: VivaVideo refund policy
- User reviews and feature notes: VivaVideo reviews
Address
Company HQ
22/F, Building A, Huaxing Times Square, 478 Wensan Road, Xihu District, Hangzhou, Zhejiang, China.
Notes
The app is operated by Hangzhou Xiaoying Innovation Technology Co., Ltd; address above is the listed company location and may be useful for formal correspondence.