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I hereby notify you of my decision to terminate the contract relating to the Binge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Binge: Easy Method
What is Binge
Overview
Binge is a subscription streaming service offering movies, TV series and selected OTT apps through partners. It is offered in India via platforms such as set-top boxes and app-store subscriptions.
The service gives access to third-party OTT apps and Binge’s own catalogue under a single subscription or through partner bundles, depending on how you subscribe.
Availability
Binge is available through multiple channels: app stores (Apple App Store, Google Play), partner platforms and direct / web or operator billing in India.
Cancellation and support routes differ by how you subscribed; read the cancellation steps for the right method.
How to cancel Binge
Cancel via Apple App Store or Google Play
- Open the Apple App Store or Google Play account used to subscribe.
- Locate Subscriptions in your account settings and find Binge.
- Use the store’s cancel subscription option; the store’s refund policy applies.
- For guidance on store-based cancellation and refund rules, see this note: App-store cancellations (reference).
Cancel via Tata Play / web / direct subscription
- If you subscribed via Tata Play website or direct operator billing, you must contact Tata Play support (helpline, email or chat) to request cancellation.
- Provide account details and request written confirmation that cancellation will take effect after the current billing period.
- Return any equipment (for example, set-top box) as instructed to avoid non-refund of equipment charges.
Cancel by written letter
- You can send a signed, dated written cancellation letter stating account details and desired cancellation date.
- Keep a copy and proof of delivery; a signed letter is useful if you later need to escalate or dispute charges.
- For a sample approach and further tips, see a third-party guide: sample cancellation letter (reference).
What happens when you cancel
Access and billing
Cancellation typically takes effect at the end of your current billing period; you retain access until that date.
No pro‑rated refunds are normally provided for the remaining days in the billing period after cancellation.
Equipment and returns
If your subscription included hardware (for example a set-top box), you will usually be required to return it to avoid equipment or device charges.
Follow the provider’s return instructions and keep proof of return to avoid disputes or equipment-related deductions.
Account data and service changes
Provider policies determine whether account data, watch history or settings are retained after cancellation.
Unannounced removal of third-party OTT apps from the service has been reported; retain screenshots and notices if promised content disappears.
Will I get a refund?
General refund rules
Refunds are generally limited to any unutilised account balance and may require return of equipment where applicable.
Installation, activation, consumed subscription charges, equipment cost, network or capacity fees and taxes are typically non‑refundable.
Processing and timelines
Where refunds are payable, providers may process refunds via bank transfer (NEFT) and allow up to 20 business days for completion.
Keep bank transaction confirmations and refund references until the refund appears in your account.
App-store refunds and exceptions
If you cancelled through Apple or Google, any refund is governed by Apple/Google refund policies and initiated via the respective store, not the streaming provider.
For additional guidance on app-store cancellations and refund routing, see: app-store cancellation guidance.
Binge plans and pricing
Current pricing
Public, verified pricing information for Binge plans in India is not available in the sources used for this guide.
For accurate plan costs and promotions contact the provider or check the platform you used to subscribe.
How to get official pricing
Check the account or subscription page in the app store you used, or contact the operator or provider support for a precise quote.
Promotions and bundles through partners may change price and included apps, so verify before subscribing.
| Plan | 期間 | Price |
|---|---|---|
| Available plans | Contact for pricing | Contact for pricing |
Your consumer rights in India
Escalation channels
If you face unfair trade practices, unresolved refunds or lack of service, you may lodge complaints with the National Consumer Helpline (NCH) or approach consumer courts.
Escalate in writing first; allow reasonable time for the provider to resolve the issue before filing a formal complaint.
What constitutes a deficiency of service
Delayed refunds, failure to deliver promised content or unannounced removal of services can be actionable as deficiency of service under Indian consumer protection laws.
Maintain documentation such as confirmations, bills and correspondence to support any complaint or legal action.
Customer experiences
Positive feedback
Some customers have praised helpful customer service agents who resolved issues patiently and effectively.
Positive mentions are typically about specific individual support experiences rather than consistent system-wide performance.
Common complaints and issues
There are frequent reports of broken or confusing cancellation flows, leading to continued charges despite attempted cancellations.
Users also report poor customer service, billing mistakes, slow or missing refunds, technical problems with apps and sudden removal of OTT platforms.
See user review summaries for examples: customer reviews (example) and app reviews: app review summary.
Documentation checklist
Essential documents to keep
- Subscription account ID and billing statements (screenshots or PDFs).
- Cancellation confirmation (email, SMS, chat transcript) and the date/time stamp.
- Proof of return for any equipment (courier receipt, acknowledgement).
- Bank statements or transaction references showing charges and any refunds.
Additional useful items
- Copies of written cancellation letters (signed, dated) and proof of delivery.
- Chat logs or emails with customer support including names and ticket numbers where available.
- Screenshots showing service outages, removed apps, or broken UI that impacted access.
Common mistakes
Assuming cancellation in one place cancels everywhere
Users often assume cancelling within a set-top menu or the Binge app automatically cancels an App Store or Google Play subscription.
Always verify which account (store, operator, or provider) is billing you and cancel there.
Not getting written confirmation or returning equipment
Failing to obtain written confirmation of cancellation or not returning hardware can lead to continued billing or equipment charges.
Always request and save a written acknowledgement and keep return receipts.
Comparative recap
Quick feature comparison
| Feature | App Store / Google Play | Tata Play / Web / Direct | Written letter |
|---|---|---|---|
| Where to cancel | Within your Apple/Google account | Provider support (helpline/email/chat) | Send signed, dated letter to provider |
| Refund handling | Governed by store refund policy | Provider refund policy; NEFT processing timelines may apply | Used as proof if disputes arise; refund depends on provider policy |
| Proof and escalation | Store receipt and subscription history | Cancellation email/ticket and return receipts | Hard-copy proof useful for consumer complaints |
After cancelling
Confirmations to expect
Expect a written confirmation (email/SMS) showing the cancellation date and the date access will end.
Keep that confirmation and monitor your bank or card statements for final charges or refunds.
Helpful links and next steps
- Guidance on cancellation and sample letters: cancellation letter guidance.
- Third‑party cancellation summary and steps: cancellation steps overview.
Address
Registered office
Binge Eservices India Private Limited (address as listed for administrative matters):
25/158 Vikram Vihar, Lajpat Nagar - 4, New Delhi, Delhi 110024, India
How to contact
Use the support channel corresponding to how you subscribed (App Store/Google Play support for store subscriptions, or provider/operator support for direct subscriptions).
Keep all correspondence and request written confirmation for any cancellation or refund commitments.