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Cancellation BroadwayHD: Easy Method
What is BroadwayHD
Service overview
BroadwayHD is a subscription streaming service offering recorded live theatre, including musicals, plays and concert specials. The service is available via the BroadwayHD website and through in‑app purchases on platforms such as the Apple App Store and Google Play.
How people in India typically use it
Indian users can subscribe via the BroadwayHD website (USD pricing) or through Apple/Google in‑app purchases (INR pricing shown on Apple). Playback is supported on web browsers and many smart devices, though experiences vary by device and app version.
How to cancel BroadwayHD
Cancel via iTunes / Apple App Store
Cancel through your iPhone or iPad: Settings → [Your Name] → Subscriptions → BroadwayHD → Cancel Subscription.
On a Mac: App Store → [Your Name] → Manage → Edit → Cancel. See the official guide for details:
Cancel via Google Play (Android)
On Android devices open Google Play → Menu → Payments & subscriptions → Subscriptions → BroadwayHD → Cancel Subscription.
Cancel via Web / Credit Card
Log in to your BroadwayHD account on the BroadwayHD website, go to Account → Subscriptions → Cancel. This stops auto‑renewal while allowing access through the current billing period.
What happens when you cancel
Access after cancellation
Cancellation stops future auto‑renewals but does not immediately remove access. You retain access to BroadwayHD content until the end of your current paid billing period.
Account and data
Your account and viewing history typically remain active unless you request account deletion. Billing stops at the next renewal date after cancellation.
Will I get a refund?
BroadwayHD refund policy
BroadwayHD states that subscription fees and other charges are non‑refundable in whole or in part. No refunds or credits are issued for partially used billing periods.
BroadwayHD's official refund policy explains this position in detail:
Third‑party purchases (App Store / Play Store)
If you subscribed through Apple, Google, Roku or another third party, BroadwayHD cannot process refunds for those charges. Refund requests must be made to the platform that billed you.
Use Apple or Google refund mechanisms for in‑app purchases; these are governed by the respective platform policies.
BroadwayHD plans and pricing
Overview of in‑app pricing (India)
Below are BroadwayHD's App Store in‑app purchase rates in India as listed on Apple's platform. Website pricing (USD) differs and may apply if you subscribe directly on broadwayhd.com.
Notes about pricing
App Store prices are billed in INR and auto‑renew via your Apple account. Direct website subscriptions use USD pricing and may convert differently.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Monthly Subscription | ₹1,999 | Monthly | Full access to BroadwayHD content (subscription auto‑renews monthly via App Store) |
| Annual Subscription | ₹19,900 | Annual | Full access to BroadwayHD content for one year (auto‑renews via App Store) |
| Two‑day Show Rental | ₹1,499 | Per Show (2‑day rental) | Rent and watch a single show for a 2‑day access period |
Your consumer rights in India
Cooling‑off and refunds
Indian consumer law commonly provides a 14‑day "cooling‑off" period for online digital purchases where services have not yet been fully availed.
However, BroadwayHD's stated policy disclaims refunds once payment is made, which can conflict with consumer protection laws depending on the facts.
When to escalate
If you cannot access paid content or face billing errors, this may be treated as a defective service and you can escalate to consumer forums or a district consumer court.
For third‑party billed subscriptions, use Apple/Google refund channels first, then pursue other remedies if unresolved.
Customer experiences
Positive feedback
Some users praise BroadwayHD for a decent selection of classic and licensed Broadway productions and generally good video quality for theatre fans.
Users have reported successful playback on Apple TV or Fire TV when casting via phone in some recent discussions.
Negative feedback
Many users report problems such as app crashes, buffering, login difficulties and poor customer support responsiveness.
Trustpilot reviews are largely negative, and other review platforms list issues with casting support and catalog freshness.
Documentation checklist
Before contacting support
- Account email and username used for BroadwayHD
- Subscription source (Apple App Store, Google Play, or BroadwayHD website)
- Transaction receipt or order ID from the billing platform
Technical information to include
- Device model, OS version and app version
- Screenshots of receipts, error messages or failed playback
- Dates and times of charges and failed attempts to access content
Common mistakes
Assuming cancelling in the app logs you out
Some users expect immediate access removal after cancelling. In reality, cancellation usually stops future billing but keeps access until the end of the paid period.
Requesting refunds from the wrong party
If you subscribed through Apple or Google, asking BroadwayHD to refund those charges often delays resolution. Use the platform that billed you for refund requests.
Also, failing to keep receipts or transaction IDs makes escalation slower. Save confirmation emails and screenshots.
Comparative recap
Quick comparison
The table below summarizes key differences by purchase method so you can choose the right cancellation/refund route.
Read before you act
Review the row that matches how you subscribed and follow the specific steps listed earlier in this guide.
| Feature | Web / Credit Card | Apple App Store | Google Play (Android) |
|---|---|---|---|
| How to cancel | Account → Subscriptions → Cancel on BroadwayHD website | Apple Settings → Subscriptions → Cancel | Google Play → Subscriptions → Cancel |
| Refunds | BroadwayHD policy: generally non‑refundable | Refunds handled by Apple, not BroadwayHD | Refunds handled by Google Play, not BroadwayHD |
| Access after cancel | Access continues until end of current billing period | Access continues until end of current billing period | Access continues until end of current billing period |
After cancelling
Check billing and access
Verify your next billing date and confirm that auto‑renewal is disabled in the platform where you subscribed.
Helpful links and next steps
- Cancel via BroadwayHD website (credit card)
- BroadwayHD refund policy
- Cancel via Apple App Store
- Cancel via Google Play
Address
Corporate mailing address
BroadwayHD's corporate address is listed as:
488 Madison Avenue, 10th Floor, New York, NY 10022, United States.
Notes about local support
There is no India‑based physical address for customer cancellations; billing disputes for in‑app purchases must be handled via Apple or Google where applicable.
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Written by Vivaan Pillai
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.