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Cancel CTV
in 30 seconds only!
Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ctv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ctv: Easy Method
What is Ctv
Service overview
Ctv is a Canadian streaming service that offers on-demand programmes, live broadcasts and news content from CTV channels.
Availability and subscription mechanics vary by country and by platform (web, iOS App Store, Google Play).
How it appears in India
The Ctv app appears in the Indian app stores primarily as a news app, and there is no evidence of India-specific paid subscription plans in INR for 2024 - 2025.
Access to full Canadian CTV subscription content from India typically requires a Canadian account and is not documented as having India pricing.
How to cancel Ctv
If you subscribed on the Ctv website (Web)
- Sign in at your Ctv account on the website.
- Go to Account Settings or Subscription / Billing section.
- Locate the active subscription and choose the cancel option where available.
- Follow on-screen prompts and confirm cancellation.
Note: There is no single clearly published cancellation flow on the site; steps may vary by account.
If you subscribed through the App Store or Google Play
- iOS (App Store): Open your Apple ID subscriptions and cancel Ctv there.
- Android (Google Play): Open Google Play Subscriptions and cancel Ctv from your Google account.
- Do not rely on deleting the app - deletion does not stop billing.
For platform-managed purchases, you must cancel through the respective app store rather than the Ctv website.
Important notes before cancelling
- If unsure which payment method you used, check your bank/card statements or app-store purchase history.
- Keep screenshots or receipts showing the active subscription and the cancellation confirmation.
Reference for cancellation behaviour and app-store requirements: postclic: How to cancel CTV.
What happens when you cancel
Access after cancellation
After you cancel, access to the service generally continues until the end of your current billing cycle.
No further renewal charges should occur once cancellation is confirmed for that billing period.
Renewal and billing
Automatic renewals stop after cancellation, but verify your account or app-store subscription status to confirm.
If you canceled via an app store, the store controls the billing and confirms the end date of access.
Account data and content
Ctv retention of account data or viewing history is not explicitly published in the available sources.
If you need specific data retention details, request clarification from Ctv support or the platform used to subscribe.
Will I get a refund?
Refunds for direct website purchases
CTV does not publish a clear, automatic refund policy for direct purchases via its website; refunds are handled case-by-case.
If you believe you qualify for a refund, prepare evidence and contact Ctv support for review.
Refunds for App Store / Google Play purchases
- Refunds for subscriptions bought through Apple or Google must be requested through those platforms.
- Apple and Google have their own refund processes and timeframes; Ctv does not control those refunds.
Source summary on refund handling: postclic: refunds & cancellations.
Exceptions and evidence
- Keep receipts, transaction IDs and screenshots to support any refund request.
- Refund outcomes for website subscriptions are discretionary and evaluated case-by-case.
Ctv plans and pricing
Availability and pricing in India
No verified evidence was found of paid Ctv subscription plans priced in Indian rupees for 2024 - 2025.
The Ctv app in the Indian App Store appears to be a free news app; full subscription access requires a Canadian account.
Pricing summary
If you need official pricing details for a Canadian subscription, check the Ctv site or the app store region where the account was created.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | No India-specific pricing verified; contact Ctv or check the Canadian region app store. |
Your consumer rights in India
Relevant law and protections
Under the Consumer Protection Act, 2019, opaque or intentionally difficult cancellation practices may be treated as unfair trade practices.
Platforms can face scrutiny if cancellation is significantly harder than sign-up or if 'click-to-cancel' options are buried.
Practical implications for OTT subscriptions
- There is no explicit statutory 14-day automatic refund right for OTT subscriptions in India, but general consumer protection norms apply.
- Keep records and evidence if you plan to escalate a dispute under consumer law or complaint forums.
Source on legal context and industry concerns: broadcastandcablesat: click-to-cancel legal risks.
Customer experiences
Positive feedback
- Some users value Ctv for its news coverage and local/national content presentation.
- Positive comments often highlight visual news content and breadth of coverage.
Negative feedback
- Common complaints include app instability: crashes, buffering, playback interruptions and device connection errors.
- Users also report dissatisfaction with customer support responsiveness and poor review scores on some review sites.
Summary of user reports and reviews: postclic: user reviews and issues.
Documentation checklist
What to gather before you cancel
- Account email and username used to subscribe.
- Subscription receipt(s) or transaction IDs from the payment method or app store.
- Screenshots showing the active subscription, billing dates and cancellation confirmation (if already attempted).
What to keep for disputes or refunds
- Bank or card statement entries showing the recurring charge.
- Any communication with Ctv or the app store support (dates and transcripts).
- Device and app version details if reporting playback or technical problems.
Common mistakes
Deleting the app instead of cancelling
Many users uninstall the Ctv app thinking it stops billing - it does not. Uninstalling the app leaves the subscription active unless you cancel via the account or app store.
Cancelling with the wrong account or platform
Users sometimes cancel on the website while the charge is managed by Apple or Google, leaving the subscription active and billing continuing.
Always check which platform processed the original purchase before cancelling.
Comparative recap
Quick side-by-side
| Subscription channel | How to cancel | Refund handling |
|---|---|---|
| Web (ctv.ca) | Cancel via Account Settings on the Ctv website (where available). | Refunds are case-by-case; no automatic published refund policy. |
| Apple App Store (iOS) | Cancel via Apple ID Subscriptions in iOS settings. | Request refunds via Apple’s refund process; Apple controls decisions. |
| Google Play (Android) | Cancel via Google Play Subscriptions in your Google account. | Request refunds via Google Play; Google controls decisions. |
When to contact which support
- If billed by Apple or Google, contact the respective store for billing and refunds.
- If billed directly by Ctv via the website, contact Ctv support for account and refund requests.
After cancelling
Verify cancellation
Check your account page or app-store subscription list to verify the subscription status and the stated end-of-access date.
Keep the cancellation confirmation or screenshot for records.
Useful links and next steps
- Cancellation and refund overview: postclic: How to cancel CTV
- Consumer-rights context in India: broadcastandcablesat: Cancellation & legal risks
If you need a refund and the platform refuses, retain all evidence and consider raising a complaint with consumer protection authorities in India.
Address
Head office
299 Queen Street West, Toronto, Ontario, M5V 2Z5, Canada.
Mail and courier
The primary postal and corporate addresses are in Toronto; specific P.O. Box details are used by some support channels.
If you plan postal correspondence, include full account details and copies of receipts to speed processing.