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Disney+ Hotstar

Cancel DISNEY+ HOTSTAR

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To cancel Disney+ Hotstar,
please provide the information:
When do you want to cancel?
India

Cancellation service #1 in India

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Termination letter drafted by a specialized lawyer
Sender
Disney+ Hotstar
Ground Floor, STAR House, Urmi Estate, 95 Ganpatrao Kadam Marg
400013 Lower Parel West India
adsmanager.support@hotstar.com
Cancellation of Disney+ Hotstar contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Disney+ Hotstar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Disney+ Hotstar
Ground Floor, STAR House, Urmi Estate, 95 Ganpatrao Kadam Marg
400013 Lower Parel West , India
adsmanager.support@hotstar.com
REF/2025GRHS4

Important warning regarding service limitations

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Disney+ Hotstar: Easy Method

What is Disney+ Hotstar

Service overview

Disney+ Hotstar is a subscription-based streaming service in India offering movies, TV shows, originals, and live sports from Disney, Marvel, Star Wars and other studios.

The service is available via web, mobile apps, and connected TV apps and is sold directly or through app stores and telecom bundles.

How people typically subscribe

Subscriptions may be purchased directly on Hotstar, through Google Play (Android), the Apple App Store (iOS), or as part of a telecom bundle from providers such as Jio or Airtel.

Billing and management method depends on where you subscribed; that affects how you cancel.

How to cancel Disney+ Hotstar

Cancel via Hotstar website or app

  • Log in to your Hotstar account in a web browser or open the Hotstar app.
  • Go to My Account or Account & Settings, then find Subscriptions or the billing section.
  • Click or tap Cancel. After cancellation, service continues until the end of the billing cycle; no refund for the current period.

Cancel via Google Play, Apple App Store, or your telecom

  • If you subscribed through Google Play (Android), open Google Play Store → Menu → Subscriptions → select Disney+ Hotstar → Cancel. The Play Store manages the subscription.
  • If you subscribed through the Apple App Store (iOS), open Settings → tap your Apple ID → Subscriptions → select Disney+ Hotstar → Cancel. Apple manages that subscription.
  • If your subscription came in a telecom bundle (for example through Jio or Airtel), you must contact the telecom provider’s customer service to cancel; Hotstar cannot cancel bundled subscriptions for you.

What happens when you cancel

Access and billing

After you cancel, you will generally retain access to the service until the end of the current billing period.

Auto-renewal is disabled for the next period; you are not billed again after the current cycle ends if cancellation succeeded.

Account data and renewals

Your account, watch history and preferences typically remain available if you re-subscribe later.

If you experience continued charges after cancelling, you may need to check the store (Google/Apple) or bank/card mandate for ongoing payments.

Will I get a refund?

Standard policy

Disney+ Hotstar typically does not issue refunds or credits for partially used billing periods; cancellation usually only prevents renewal.

This no-refund stance is the common outcome for subscribers who cancel mid-period.

Exceptions and legal rights

  • Refunds may be possible where required by applicable law or regulatory rights in India; exceptions depend on the situation and local rules.
  • There are references to a global 14‑day limited right with pro-rata refund minus a small fee in Hotstar’s broader terms, but its applicability in India is unclear.

For more background on refund expectations and user experiences, see this discussion: Can I get a refund if I cancel my Hotstar subscription?

Disney+ Hotstar plans and pricing

Current official plans (India)

The following pricing reflects the 2024 - 2025 offerings for Disney+ Hotstar in India.

Plan table

Plan Price Period Features
Mobile (Ad-Supported) - 3 Months ₹149 Every 3 Months 1 mobile device only, ads supported, full content incl. live sports, HD 720p
Mobile (Ad-Supported) - Annual ₹499 Annual 1 mobile device only, ads supported, full content incl. live sports, HD 720p
Super (Ad-Supported) - 3 Months ₹299 Every 3 Months Up to 2 devices (mobile, web, TV), ads supported, full content, Full HD 1080p
Super (Ad-Supported) - Annual ₹899 Annual Up to 2 devices, ads supported, full content, Full HD 1080p
Premium (Ad-Free) - Monthly ₹299 Monthly Up to 4 devices, ad-free content (except live sports), full content, Ultra HD 4K, Dolby Atmos
Premium (Ad-Free) - Every 3 Months ₹499 Every 3 Months Up to 4 devices, ad-free content (except live sports), full content, Ultra HD 4K, Dolby Atmos
Premium (Ad-Free) - Annual ₹1499 Annual Up to 4 devices, ad-free content (except live sports), full content, Ultra HD 4K, Dolby Atmos

Your consumer rights in India

Statutory cancellation and consumer law

Indian consumer law provides rights such as the right to withdraw or lodge complaints under Consumer Protection rules; timeframes commonly referenced are 7 - 14 days for some services.

Practical application against a digital service depends on the case facts and terms of sale.

Escalation options

  • If Hotstar does not honor cancellation or refund expectations, users often contact the payment provider (bank/card), raise a ticket with Hotstar, or file a complaint with consumer forums.
  • Documented escalation may include complaint portals and grievance officers; legal remedies are available where statutory rights are breached.

Customer experiences

Positive experiences

  • Some users report successful refunds or problem resolution via Hotstar’s chat support or by using an agent-provided link when UI options were not visible.
  • Subscribers often praise content variety and availability of live sports when service works as expected.

Common complaints

  • Users report missing or disappearing cancel buttons in the app or website, causing surprising renewals.
  • Other complaints include being re‑charged after cancellation, poor support experiences, and streaming quality issues such as downgraded resolution or unexpected ads on premium plans.

Documentation checklist

What to keep before cancelling

  • Subscription confirmation email or order ID.
  • Payment method details (last 4 digits of card, transaction date) and proof of payment if available.

What to keep after cancelling

  • Confirmation of cancellation from Hotstar, screenshot of the cancellation screen, or email confirmation.
  • Records of chats or ticket numbers if you contacted support, and any bank/card communications if you stop payments through your bank.

Common mistakes

Not checking where you subscribed

Many users try to cancel in the Hotstar app even though their subscription is billed by Google Play, Apple or a telecom.

Always verify the billing source first (store receipt or bank statement) before attempting cancellation.

Assuming cancellation equals refund

Users sometimes expect pro-rata refunds automatically; Hotstar generally does not refund mid‑period charges.

If you need a refund, be prepared to escalate with documentation and check applicable legal rights for your situation.

Comparative recap

At-a-glance comparison

Key differences summarized

Plan Devices Ads Resolution Typical Price (Period)
Mobile 1 mobile device Ads supported HD 720p ₹149 (3 Months) / ₹499 (Annual)
Super Up to 2 devices Ads supported Full HD 1080p ₹299 (3 Months) / ₹899 (Annual)
Premium Up to 4 devices Ad-free (except live sports) Ultra HD 4K, Dolby Atmos ₹299 (Monthly) / ₹499 (3 Months) / ₹1499 (Annual)

After cancelling

Verify cancellation

Check for a cancellation confirmation email or a cancelled status in your Hotstar account or app store subscriptions page.

Keep screenshots and confirmation IDs for future reference.

If things go wrong

Address

Grievance officer / corporate address

Ground Floor, STAR House, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel (West), Mumbai 400013, India.

When to use this address

Use the corporate address for formal grievance escalation or registered communications if support channels do not resolve your issue.

Also retain all supporting documents and screenshots when sending a formal complaint.

Similar cancellation services

FAQ

To cancel your Jio Hotstar subscription, you must contact Jio's customer service directly, as Hotstar cannot process cancellations for bundled subscriptions.

After cancellation, you will retain access to Disney+ Hotstar until the end of your current billing cycle, but auto-renewal will be disabled.

Disney+ Hotstar typically does not issue refunds for partially used billing periods; cancellation only prevents future renewals.

Log in to your Hotstar app, go to My Account or Account & Settings, find Subscriptions, and tap Cancel to complete the process.

Open the Google Play Store, go to Menu, select Subscriptions, find Disney+ Hotstar, and tap Cancel to manage your subscription.