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Service de résiliation N°1 en Belgium
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Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Fancode.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.
Cancellation Fancode: Easy Method
What is FanCode
Overview
FanCode is a digital sports platform that offers live streaming, match passes and exclusive sports content across cricket, football, F1, MotoGP and more.
The service is subscription-based (monthly/annual/unlimited passes and pay-per-match passes) and also runs a merchandise store called FanCode Shop.
Scope
Subscriptions grant timed access to live streams and on‑demand content while the Shop sells clothing and personalised merchandise.
Different purchase flows apply for direct FanCode payments vs. Apple or Google Play billing; this impacts cancellation and refund steps.
How to cancel FanCode
Cancel a FanCode subscription bought on the Platform
- Sign in to your FanCode account on the website or app and go to Subscriptions/Billing.
- Locate the active subscription and choose “Cancel” before the next billing date to stop auto‑renewal.
- Confirm cancellation; you should receive an email confirmation for the cancellation action.
- If you cannot find the option, consult the FanCode Terms & Conditions for details and next steps.
Cancel purchases billed via Apple / Google
- If the purchase was made through Apple (App Store) or Google Play, you must cancel via those platforms - FanCode cannot cancel these subscriptions for you.
- Check Apple/Google transaction history or subscriptions in your device settings to cancel and view receipts.
- FanCode account pages may not show Apple/Google transaction or cancellation controls; visit the respective store for details and refunds.
What happens when you cancel
Access after cancellation
After you cancel, you normally retain access until the end of the current paid billing period. Streaming access does not end immediately unless otherwise stated.
Match passes or single‑event purchases remain usable per the pass terms (check the pass validity).
Auto‑renewal and billing
Subscriptions auto‑renew unless cancelled before the billing date. Cancelling prevents future charges but does not automatically refund past charges.
For Apple/Google billed subscriptions, cancelling via those stores stops auto‑renewal there; FanCode will not be able to stop that renewal for you.
Will I get a refund?
Subscription refunds - general policy
- FanCode’s Terms state there are no refunds or credits for partially used or unutilised subscription time in most cases.
- Refunds for subscriptions are considered only in limited, discretionary situations (for example, certain match cancellations or abandoned fixtures).
- Match/tour pass refunds may be pro‑rata and are at FanCode’s sole discretion per the Terms.
Merchandise refunds, cancellations and returns
- FanCode Shop orders can be cancelled within 24 hours of placing the order.
- Return or exchange requests for delivered items must be made within 10 days of delivery.
- Refunds for cancelled or returned merchandise are processed approximately within 10 - 15 working days after the item is received at the warehouse.
For shop-related policy details see the FanCode Shop summary: FanCode Shop policy summary.
FanCode plans and pricing
Available plans (typical pricing)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Unlimited Pass (All Sports) | ₹199 | Monthly | Unlimited access to live sports across cricket, football, F1, MotoGP, etc. |
| Yearly Unlimited Pass (All Sports) | ₹699 | Annual | Unlimited access for one year to all live sports. |
| Match Pass | ₹29 | Per Match | Pay‑per‑view access to a single match or event. |
| F1 Race Weekend Pass | ₹49 | Per Race Weekend | Access to all F1 sessions for a single Grand Prix weekend. |
| F1 Season Pass | ₹599 | Season | All F1 races and sessions (F1, F2, F3) for the season. |
| Unlimited Annual Pass (All Sports) | ₹999 | Annual | Unlimited annual access, including F1, cricket, football and more. |
Notes on pricing
Prices reflect common official listings and media reports; promotional discounts, coupons or regional offers may change the final checkout price.
Always confirm the exact price at purchase time in the app or website before completing payment.
Your consumer rights in India
Legal protections
Under the Consumer Protection Act, 2019, you have rights against deficiency of service, misleading terms and failure to deliver paid services.
If a paid streaming service is not provided as promised, you may be entitled to remedies including refunds under consumer law despite contract terms that limit refunds.
Grievance redressal and escalation
- FanCode designates grievance officers per its Terms. For streaming platform issues contact: grievanceofficer@fancode.com (Mumbai jurisdiction).
- For FanCode Shop (merchandise) issues contact: greivanceofficershop@fancode.com.
- If the grievance is unresolved, you may approach the consumer forum or file a complaint under the Consumer Protection Act.
See FanCode’s official terms for full grievance details: FanCode Terms & Conditions.
Customer experiences
What users praise
Some users report good quality merchandise (for example, personalised jerseys) and acceptable shipping/service ratings in aggregated shopper reviews.
Third‑party summaries show an overall recommendation rate in the positive range for certain shoppers.
Common complaints
Negative reports include issues with streaming quality, slow or unhelpful customer support, missing purchases in accounts, and refund delays for both passes and merchandise.
Several users note that Apple/Google billed purchases can complicate cancellations or refunds because the transaction is managed by the store.
Documentation checklist
Required documents for subscription issues
- Account email and FanCode user ID.
- Transaction ID, payment receipt or App Store / Google Play receipt.
- Date/time of the purchase and affected event (match/date).
Required documents for merchandise issues
- Order ID, invoice and screenshots of order confirmation.
- Photos of the product if damaged or not as described.
- Courier tracking details and delivery confirmation.
Common mistakes
Missing the cancellation window
Users often assume cancelling after the billing date prevents the charge; cancellation must be done before the next billing date to stop auto‑renewal.
Check the exact billing date in your subscription details to avoid unintended renewals.
Trying to cancel store‑billed subscriptions via FanCode
Purchases billed through Apple or Google must be cancelled in those stores. Attempting to cancel only inside FanCode will not stop store charges.
Always confirm whether the charge came from FanCode or from an app store; this is visible in the payment receipt.
Comparative recap
Quick comparison
| Aspect | FanCode policy | Practical note |
|---|---|---|
| Subscription cancellations | Auto‑renewal must be cancelled before billing; no automatic refunds for partial periods. | Cancel early to avoid charges; check where you were billed (FanCode vs App Store). |
| Refunds | Generally not provided except in limited, discretionary cases (e.g., match abandoned). | If service not delivered, retain evidence and escalate to grievance officer or consumer forum if needed. |
| Merchandise | Cancellation within 24 hours; returns within 10 days; refunds ~10 - 15 working days after warehouse receipt. | Act quickly for cancellations and keep order/invoice and photos for returns. |
Takeaway
FanCode enforces a strict no‑refund stance for most subscriptions but allows limited exceptions; merchandise has short cancellation windows and defined return timelines.
Use documented receipts and contact grievance officers early when issues arise to preserve your rights.
After cancelling
Check billing and receipts
Confirm the cancellation email and verify that no further charges occur after the billing period ends.
Keep screenshots of cancellation confirmation and relevant receipts for at least 6 months.
Further steps and links
- Review official terms: FanCode Terms & Conditions.
- See FanCode Shop policy summary: FanCode Shop policy summary.
- If unresolved, email the grievance officer (streaming) at grievanceofficer@fancode.com or (shop) greivanceofficershop@fancode.com and retain all evidence.
Address
Registered office
Puzhakkal Building, Civil Station, Kozhikode, Kerala 673020, India.
Notes on correspondence
No dedicated cancellation‑only postal address is specified in public terms; use the registered address or the grievance officer emails for formal complaints.