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Cancel NEON
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Neon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Neon: Easy Method
What is Neon
Overview
Neon refers here to services associated with the Neon family referenced in user reports and support pages: Kiwi‑Neon membership, NeonVPN and in‑app Neon packages. These are paid products or memberships reported by users in India.
Core features
Features vary by product: Kiwi‑Neon membership offers rewards/cashback, NeonVPN provides VPN access, and Neon in‑app packages unlock content or features. Pricing and features are plan‑specific.
How to cancel Neon
Kiwi‑Neon subscription (India, Kiwi card)
- There is no clearly documented in‑app cancellation flow reported for Kiwi‑Neon in India.
- User reports indicate subscriptions do not automatically renew; opting out is effectively achieved by not making the next payment.
NeonVPN and app store purchases
- If purchased via App Store (iOS) or Google Play (Android), cancel through the respective store subscription management screens.
- For in‑app one‑time purchases there is generally no recurring subscription to cancel; manage these via the app store purchase history if needed.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the paid period already charged. For annual or monthly plans, you should retain benefits until that billing cycle ends.
Renewal and data
If a Kiwi‑Neon subscription is not renewed by paying the fee, it appears it will not auto‑renew per user reports.
Retention of account data depends on the provider's terms; no India‑specific data retention details are documented in the verified sources.
Will I get a refund?
NeonPay (refund process)
Refunds for NeonPay purchases can be requested using the "Request a Refund" link in the purchase confirmation email, per the support page.
Refunds are typically processed within 1 - 3 business days; if not received within 5 business days, contact support as noted by NeonPay.
Exceptions and statutory rights
- There is no explicit mention in the verified sources of a statutory 14‑day cooling‑off right under Indian law for these services.
- Refunds for Kiwi‑Neon subscriptions appear discretionary and governed by provider terms rather than a documented Indian statutory process in the sources available.
Neon plans and pricing
Pricing summary
The following pricing items were found in verified sources and user reports for India (where available). Prices include INR symbol as reported by users or app listings.
Plans table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| NeonVPN - Weekly Premium Plus (App Store IAP) | ₹999 | Weekly | Premium VPN access (unlimited & fast) |
| NeonVPN - Monthly Premium Plus | ₹1,999 | Monthly | Premium VPN access |
| NeonVPN - Annual Premium Plus | ₹4,999 | Annual | Premium VPN access |
| Neon - In‑App Packages (Photos & Video Chat app) | ₹199 - ₹99,900 | One‑time / IAP | Package‑based custom content/features |
| Kiwi Neon Membership (UPI/Credit‑card rewards) | ₹9,999 + GST (~₹11,180 effective) | Annual | Enhanced cashback and Kiwi Neon benefits |
Your consumer rights in India
Overview of rights
The verified sources do not reference specific Indian statutory 14‑day cooling‑off or refund rights for Neon services.
Consumer protections under Indian law may apply in disputes, but the policy and practice described in verified sources indicate reliance on provider terms.
Recommended actions
- Keep copies of purchase confirmations, receipts and any communication with support.
- If you believe a provider violated Indian consumer law, collect evidence and consider contacting local consumer protection authorities or a legal advisor.
Customer experiences
Positive reports
- Some Kiwi‑Neon users report useful instant cashback (for example 2% cashback) and appreciate milestone benefits.
- Multiple users note subscriptions do not appear to auto‑renew, which reduces billing anxiety.
Negative reports
- Users have reported unclear cancellation flows and anxiety about potential automatic billing. (See Reddit discussion.)
- Other issues reported include slow/buggy apps, payment system outages, duplicate payments, delayed payouts and slow support responses in global Neon contexts.
Relevant community threads: Kiwi‑Neon cancellation thread, support/complaints thread.
Documentation checklist
What to keep before cancelling
- Purchase confirmation email or receipt (contains refund request link for NeonPay).
- Transaction details: date, amount, payment method (UPI, card, App Store/Play Store).
What to collect if you need support
- Copies of communication with support and screenshots of subscription status in the app or store.
- Order IDs or subscription IDs from confirmation emails.
Common mistakes
Assuming auto‑renewal behaves the same
Some users expect a standard auto‑renew flow. Kiwi‑Neon subscriptions reported by users in India appear not to auto‑renew, and cancellation may simply be non‑payment of the next fee.
Not using the correct refund route
For NeonPay purchases, the correct first step is the "Request a Refund" link in the confirmation email. Bypassing that can slow resolution.
Also retain receipts and transaction IDs before contacting support.
Comparative recap
Quick comparison
The table below summarises plan type, price and core benefit to help decide which product or action is relevant when cancelling.
Comparison table
| Plan | Price (INR) | Period | Best for |
|---|---|---|---|
| NeonVPN - Weekly Premium Plus | ₹999 | Weekly | Short‑term VPN trials |
| NeonVPN - Monthly Premium Plus | ₹1,999 | Monthly | Regular VPN users |
| NeonVPN - Annual Premium Plus | ₹4,999 | Annual | Long‑term VPN savings |
| Neon - In‑App Packages | ₹199 - ₹99,900 | One‑time / IAP | Specific app content/features |
| Kiwi Neon Membership | ₹9,999 + GST (~₹11,180) | Annual | Cashback/rewards programme |
After cancelling
If you cancelled a subscription
- Confirm cancellation via the app store or provider confirmation email.
- Monitor your bank/card statements for unexpected future charges.
If you need refunds or further help
- For NeonPay refunds, use the refund link in your confirmation email and follow the support guidance: NeonPay refunds.
- If community experiences are relevant, review user discussions: Kiwi‑Neon cancellation thread.
Address
Corporate address (operator)
Sky Network Television Limited (operator of Neon in NZ) is commonly referenced as the corporate operator for Neon services.
Registered office: 10 Panorama Road, Mt Wellington, Auckland 1060, New Zealand.