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Philo

Cancel PHILO

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To cancel Philo,
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United States

Cancellation service #1 in United States

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Google4.9

Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
Philo
Philo, Inc., 225 Green Street, San Francisco
CA United States
help@philo.com
Cancellation of Philo contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Philo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Philo
Philo, Inc., 225 Green Street, San Francisco
CA , United States
help@philo.com
REF/2025GRHS4

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Cancellation Philo: Easy Method

What is Philo

Service overview

Philo is a subscription-based streaming service focused on entertainment and lifestyle TV channels, offering live and on-demand content.

Philo is primarily marketed to U.S. customers; official pricing and accounts are handled in USD and Philo is not publicly offered in India.

How people use it

Users stream channels on smart TVs, mobile devices, web browsers, and set-top streaming devices using a Philo account.

Subscriptions can be started with a free trial (when available) or via direct sign-up or through app stores.

How to cancel Philo

Cancel on iOS / App Store (Apple)

  • On your iOS/tvOS device go to Settings → your name → Subscriptions.
  • Find Philo in the list and choose Cancel Subscription. Access remains until the end of the current billing cycle.

Cancel on Google Play

  • Open the Google Play Store app and tap your profile icon → Payments & subscriptions → Subscriptions.
  • Select Philo and choose Cancel subscription. Access continues until the end of the billing period.

Cancel on the web (Philo direct)

  • Log in at Philo on the web, open your profile avatar → Account → Cancel my subscription.
  • Follow the on-screen prompts; your access continues until the end of the current billing cycle.

What happens when you cancel

Access and content

Cancelling does not cut access immediately in typical cases; you retain access until the end of the paid billing cycle.

Saved recordings or DVR content behaviour may depend on account status and Philo’s terms; check your account after cancellation.

Billing and renewal

When you cancel, future renewals stop. You will not be billed again unless you re‑subscribe before the period ends.

If you cancel during a free trial without proper cancellation, the subscription may auto‑renew and billing may occur.

Will I get a refund?

Philo refund policy

Philo’s Terms of Service state it does not provide refunds or credits for unused portions of subscription periods after cancellation, unless required by law.

Partial‑month or pro‑rated refunds are generally not offered; access typically continues until the period ends without a refund.

Exceptions and platform refunds

  • If you subscribed through Apple or Google Play, those platforms’ refund policies may apply; platform refunds are handled by the platform.
  • Legal requirements in a user’s jurisdiction (for example consumer cooling‑off rights) may create exceptions to a strict no‑refund rule.

Philo plans and pricing

Availability note

Official Philo pricing is set for U.S. customers in USD. There is no official INR pricing for India because Philo is not publicly offered in India.

Contact Philo directly if you need account or pricing guidance for regions outside the U.S.

Pricing table

Plan 期間 Price
Standard / US offering Monthly Contact for pricing (no official INR pricing)

Your consumer rights in India

Relevant legal points

Under the Consumer Protection Act 2019, absolute 'no‑refund' clauses or hidden cancellation rules can be treated as unfair trade practices.

Indian consumers generally have rights such as a cooling‑off or free‑look period for certain digital goods; a 7‑day period can apply in practice.

Recommended consumer steps

  • Cancel within any applicable cooling‑off period and keep records of cancellation.
  • If denied a refund, document communication and consider escalation via consumer grievance portals or platform dispute channels.

Customer experiences

Positive feedback (summary)

  • Many users praise Philo for a low price versus traditional cable and a straightforward channel lineup.
  • Some reports cite responsive customer service resolving channel issues quickly.

Negative feedback (summary)

  • Users report freezing or buffering problems and complaints about ad frequency despite paying subscribers.
  • Common criticisms include a perceived hidden no‑refund policy, confusing cancellation paths, and billing/trial misunderstandings.

Documentation checklist

Before contacting support

  • Account email and username used to sign up.
  • Payment receipts or bank/card statement showing the charge.
  • Dates: subscription start, free trial start/end, and cancellation attempt date/time.

When escalating a dispute

  • Screenshots of subscription pages, cancellation confirmation, and any error messages.
  • Records of chats/emails with support and platform receipts (Apple/Google) if applicable.

Common mistakes

Assuming the app cancellation is enough

Example: Deleting the Philo app does not cancel the subscription. You must cancel via the platform or Philo account used to subscribe.

Always confirm cancellation through the account or platform and keep a confirmation screenshot.

Missing trial deadlines and assuming automatic refunds

Example: Expecting a refund after forgetting to cancel a free trial often fails because Philo’s stated policy is not to refund renewals for missed cancellations.

If you subscribed through Apple/Google, check those platforms’ refund processes promptly - platforms sometimes handle trial disputes differently.

Comparative recap

Quick comparison headings

The table below compares cancellation routes, typical refund likelihood, and how long access continues after cancellation.

Use this to pick the fastest cancellation path for your situation.

期間 Platform How to cancel Refund likelihood
Monthly App Store (Apple) Cancel in iOS Settings → Subscriptions → Philo Low (Apple handles refunds separately)
Monthly Google Play Cancel in Play Store → Subscriptions → Philo Low (Google handles refunds separately)
Monthly Web (Philo direct) Log in at Philo → Account → Cancel my subscription Low (Philo policy: no refunds except as required by law)

After cancelling

What to monitor

Keep your cancellation confirmation and monitor your bank/credit statement to ensure no further charges appear.

If charged after cancellation, collect evidence and contact the payment provider or platform for dispute support.

Next steps and escalation

  • If a refund is refused and you are in India, consider consumer grievance routes and keep documentary proof.
  • Preserve all account and communication records in case you need to escalate to a consumer forum or your payment provider.

Address

Corporate address

Philo, Inc., 225 Green Street, San Francisco, CA 94111, United States.

Notes on contacting

For account-specific actions, sign in to your Philo account or manage subscriptions through the platform used to subscribe.

Keep evidence of all actions when contacting support or pursuing a consumer complaint.

FAQ

To cancel your Philo subscription on the web, log in to your Philo account, click on your profile avatar, go to Account, and select Cancel my subscription. Ensure you keep proof of cancellation.

Yes, you can cancel your Philo subscription through the App Store by going to Settings, selecting your name, then Subscriptions, and choosing Philo. Access continues until the end of the billing cycle.

Philo's refund policy states that they do not provide refunds for unused portions of subscription periods after cancellation, except as required by law. Keep this in mind when canceling.

If you subscribed via Google Play, open the Google Play Store app, tap your profile icon, go to Payments & subscriptions, select Subscriptions, and choose Philo to cancel. Remember to keep proof of your cancellation.

When you cancel Philo, you typically retain access to your saved recordings until the end of your billing cycle. Check your account for specific details regarding your DVR content.