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Cancel POKERGO
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I hereby notify you of my decision to terminate the contract relating to the Pokergo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation PokerGO: Easy Method
What is PokerGO
Overview
PokerGO is a subscription streaming service focused on poker events, original series, and archival tournament footage. It targets poker fans wanting live and on‑demand poker content.
Service scope
Subscriptions are available on web, iOS (App Store) and Android (Google Play), and a separate shop sells physical merchandise. Billing and cancellation rules vary by purchase channel.
How to cancel PokerGO
Cancel via website (card payments)
- Go to pokergo.com and log in to your account.
- Navigate: My Account > My Subscription > Cancel Subscription.
- You will receive an email confirmation after cancellation. See the official guide: PokerGO help - cancel (card/website).
Cancel via iOS (App Store)
- PokerGO does not handle App Store cancellations; cancel through Apple’s subscription settings.
- Open Settings > your name > Subscriptions, or the App Store app > Account > Subscriptions, then cancel the PokerGO subscription.
Cancel via Google Play (Android)
- PokerGO does not manage Google Play cancellations; cancel through Google Play Store.
- Open Google Play > Profile > Payments & subscriptions > Subscriptions, find PokerGO and cancel.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the paid period ends. Active content remains available for the remainder of the billing cycle.
Billing and renewal
Cancellation stops future renewals. Your subscription will not automatically renew after the current period, and you will not be charged again unless you re‑subscribe.
Will I get a refund?
Subscriptions (PokerGO direct)
PokerGO states that charges for digital subscriptions (monthly, quarterly, annual) are non‑refundable. Cancellation prevents renewal but does not produce a refund for the current period.
Merchandise and exceptions
- Physical shop items have a 30‑day return window for unused, regular‑priced goods. Sale items are excluded. See details: PokerGO shop refund policy.
- PokerGO’s terms do not expressly provide a 14‑day statutory withdrawal for digital content; digital purchases are treated as non‑refundable in the terms.
PokerGO plans and pricing
Official plans
The following prices are the standard App Store (India) listings and commonly reported official rates. Promotional or erroneous prices have been reported by users and may not reflect standard pricing.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Pass | ₹1,999 | Monthly | Standard monthly subscription via App Store |
| Quarterly Pass | ₹3,999 | Quarterly | Standard quarterly subscription via App Store |
| Annual Pass | ₹9,900 | Annual | Standard annual subscription via App Store |
| PokerGO VIP | ₹29,900 | Annual | VIP tier with additional perks |
Your consumer rights in India
Statutory position
PokerGO’s published terms do not include an explicit 14‑day statutory withdrawal right for digital subscriptions. Digital content is listed as non‑refundable in their terms.
Practical options for Indian consumers
- If the service is defective or not delivered, you can raise the issue with the platform (Apple/Google) or your bank for a dispute/chargeback, subject to their policies.
- Keep receipts and correspondence; platform and bank processes often have time limits for disputes.
Customer experiences
Negative reviews and common complaints
Public reviews (for example on Trustpilot) show a number of 1‑star complaints citing poor stream quality, freezing, UI bugs, repeated content, and sudden price changes without clear notification.
App and platform reports
Community feedback on app review sites highlights issues with low resolution streams, Roku app problems, and dissatisfying subscription handling when billed via third parties such as YouTube or App Store.
See user reports: Trustpilot - PokerGO reviews and JustUseApp - PokerGO reviews.
Documentation checklist
What to collect before contacting support
- Account email and username used on PokerGO.
- Order receipts, payment transaction IDs and billing dates.
- Screenshots of subscriptions, app store receipts, and any error messages.
When to contact platform or bank
- Contact Apple or Google if you purchased through their store and need a refund or cancellation help.
- Contact your bank/card issuer to request a chargeback only after following platform support steps and keeping evidence of the issue.
Common mistakes
Cancelling the wrong place
Users often cancel in the PokerGO app but forget to cancel the subscription in the App Store or Google Play, resulting in continued charges.
Expecting automatic refunds
Assuming cancellation triggers a refund is a common error. PokerGO’s policy is to stop renewals but not refund the current period for digital subscriptions.
Comparative recap
At‑a‑glance comparison
| Platform | How to cancel | Refund | Period |
|---|---|---|---|
| Web (card) | Cancel at My Account > My Subscription on pokergo.com; email confirmation sent. | No refunds for subscription charges; stops renewal. | Varies (Monthly/Quarterly/Annual) |
| App Store (iOS) | Cancel via Apple subscriptions in iOS Settings or App Store account. | Apple handles refunds per its policy; PokerGO does not process refunds for App Store purchases. | Varies (Monthly/Quarterly/Annual) |
| Google Play (Android) | Cancel in Google Play Store > Subscriptions. | Google handles refunds per its policy; PokerGO does not process refunds for Play purchases. | Varies (Monthly/Quarterly/Annual) |
After cancelling
Immediate steps
- Check your email for the cancellation confirmation from PokerGO after website cancellation.
- Verify your account status and the end date of access in My Account on pokergo.com.
If you need further help
- Use the PokerGO help article for web cancellations: cancel via card/website.
- For merchandise returns and refund terms, consult the shop policy: PokerGO shop refund policy.
Address
Corporate address
3993 Howard Hughes Parkway, Suite 450, Las Vegas, NV 89169, United States.
Support resources
Official help pages referenced above provide cancellation instructions and refund policy details. For community feedback, see user review pages linked earlier.