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I hereby notify you of my decision to terminate the contract relating to the Roku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Roku: Easy Method
What is Roku
Overview
Roku is a streaming media platform and hardware brand that provides access to apps (channels), movies, TV shows and live content through Roku devices and the Roku OS.
Roku devices are sold as standalone streaming sticks, boxes and branded smart TVs, and subscriptions can be billed through Roku or via third-party app stores.
How it works
Roku aggregates channel apps from many providers and handles billing for channels purchased through Roku Pay.
Some channels are billed directly by third parties (Apple App Store, Google Play, or the content provider); billing method affects how you cancel.
How to cancel Roku
Cancel subscriptions billed through Roku
- Via Roku web: Sign in at my.roku.com/subscriptions → Manage Subscription → Turn off auto‑renew.
- Via Roku device: On Home screen, highlight the channel → press * (Star) on the remote → Manage Subscription → Turn off auto‑renew.
Cancel subscriptions billed via app stores
- Apple App Store: On iPhone/iPad go to Settings → [Your Name] → Subscriptions; or manage via the App Store app. These subscriptions cannot be cancelled via Roku.
- Google Play Store: On Android open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel. These subscriptions cannot be cancelled via Roku.
What happens when you cancel
Access after cancellation
If your subscription is billed through Roku, you retain access until the end of the current billing cycle.
For app‑store billed subscriptions, access terms follow the app store or provider’s rules; check your purchase receipt for exact end dates.
Renewals and account data
Turning off auto‑renew stops future billing but does not delete your Roku account or channel app data automatically.
To remove personal data or the channel app from your account, use account settings on my.roku.com or remove the channel from the device.
Will I get a refund?
Roku‑managed purchases (Roku Pay)
Purchases and subscriptions made via Roku Pay are pre‑paid and generally final once the billing period has begun.
No refunds or pro‑rated refunds are issued for partial billing periods. Free trials must be cancelled before the trial ends to avoid charges.
Third‑party purchases and exceptions
Subscriptions billed by Apple, Google, or a third‑party provider follow that provider’s refund policy; contact them for refund requests.
Under Indian consumer law, statutory rights may entitle you to refunds or remedies in specific cases (see consumer rights section).
Roku plans and pricing
Device pricing (India)
The table below lists one‑time device prices available in India (2024/2025). There are no India‑specific Roku subscription plans in INR listed here.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Roku Streaming Stick 4K (Device) | ₹10,228 | One‑time purchase | 4K UHD, HDR, Dolby Vision, Voice Remote |
| Roku Streaming Stick Plus (4K & HDR) | ₹3,635 | One‑time purchase | 4K HDR, Voice Remote |
| Roku Streaming Stick 2025 (HD) | ₹4,135 | One‑time purchase | HD streaming, Voice Remote |
| Roku Express 4K+ | ₹4,398 | One‑time purchase | 4K HDR, Voice Remote, Free & Live TV |
| Roku Express (Full HD) | ₹5,200 | One‑time purchase | Full HD, Free & Live TV |
| Roku Express 4K+ (Blumaple) | ₹6,769 | One‑time purchase | 4K HDR, Voice Remote |
| Roku Smart TV 50" Select Series (4K HDR) | ₹28,779 | One‑time purchase | 4K HDR, Roku TV, Voice Remote |
| Roku Smart TV 55" Plus Series Mini‑LED | ₹44,151 | One‑time purchase | 4K QLED, Mini‑LED, Dolby Vision, Roku TV |
| Roku Smart TV 65" Plus Series Mini‑LED | ₹71,819 | One‑time purchase | 4K QLED, Mini‑LED, Dolby Vision, Roku TV |
Your consumer rights in India
Statutory protections
Under the Consumer Protection Act, 2019 consumers can demand refund, replacement or repair for defective or mis‑described goods and services.
E‑Commerce Rules, 2020 require clear return/refund policies and timely processing of refunds.
Cooling‑off and refund timing
- A typical cooling‑off period (often around 14 days) allows cancellation without penalty for remote or online purchases.
- Refunds should be processed promptly (commonly within 7 - 15 days) where the law requires a return or cancellation.
- “No refund” or “final sale” clauses cannot override statutory consumer rights in India.
Customer experiences
Positive experiences
Some users report easy setup and good performance on devices like the Roku Ultra, and many find free apps and ad‑supported movies useful.
For straightforward streaming of popular free channels, several users report satisfactory results.
Negative experiences
Many complaints concern customer service responsiveness, billing issues such as charges continuing after cancellation, and unsolicited renewals.
Other reports cite missing apps, occasional freezing or audio issues after updates, and remote control failures.
Documentation checklist
What to have ready
- Roku account email or username used to subscribe.
- Order or subscription receipt showing billing method and date.
- Device serial number (if cancelling or returning a device purchase).
- Screenshots of subscription status, billing charges, or error messages.
- Record of cancellation attempts and any correspondence with support.
Why documentation helps
Having clear documentation speeds up disputes, refund requests and escalation to grievance bodies if needed.
Proof of billing method (Roku vs app store) determines which support channel handles the cancellation or refund.
Common mistakes
Attempting to cancel in the wrong place
Trying to cancel an Apple‑billed or Google‑billed subscription via the Roku account will not work; always cancel through the billing provider.
Example: cancelling in my.roku.com will not stop an App Store renewal.
Missing timing and trial deadlines
Failing to cancel a free trial before it ends often leads to a full charge; set a calendar reminder before trial expiry.
Also, cancelling after a billing period starts typically does not trigger a pro‑rated refund for Roku Pay purchases.
Comparative recap
Quick comparison
The table below summarizes where to cancel, refund responsibility and access after cancellation for common billing scenarios.
Comparison table
| Billing | Where to cancel | Refund responsibility | Access after cancel | Notes |
|---|---|---|---|---|
| Subscription billed through Roku | my.roku.com or Roku device | Roku (Roku Pay) - generally no refunds once period has begun | Access until end of current billing cycle | Turn off auto‑renew to stop future charges |
| Subscription billed via Apple App Store | Apple (Settings or App Store) | Apple / app provider | Depends on Apple/provider policy | Cannot cancel via Roku |
| Subscription billed via Google Play | Google Play Store | Google / app provider | Depends on Google/provider policy | Cannot cancel via Roku |
| Third‑party direct billing (e.g., Netflix, Hulu) | Contact the third‑party provider | Third‑party provider | Varies by provider | Roku does not control billing or refunds |
After cancelling
Next steps
Confirm cancellation by checking your subscription status at my.roku.com or within the billing provider’s account page.
Keep screenshots or confirmation emails as proof in case charges continue after cancellation.
Where to get help
For Roku‑billed subscriptions, use your Roku account management pages to change or cancel subscriptions and to view receipts.
For app‑store or third‑party billed subscriptions, contact Apple, Google or the content provider’s support channels for refunds or billing disputes.
Address
Roku India office (registration)
Roku India is registered with an office address in Bangalore. Use this for formal correspondence if needed.
NO. 1 & 2, 1st Floor, UB Plaza, Mahatma Gandhi Road, Bangalore 560001, India
Escalation
If you cannot resolve a billing or refund issue, retain documentation and consider filing a grievance with the provider or a consumer forum under Indian law.
Use consumer grievance portals or seek advice from local consumer protection agencies if statutory rights are not honored.