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Cancel SONYLIV
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sonyliv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sonyliv: Easy Method
What is Sonyliv
Service overview
Sonyliv is an India-focused streaming service that offers TV shows, movies, live sports and original programming across web, mobile and connected TV devices.
The platform provides tiered subscriptions with options for mobile-only access, premium plans and sport-specific packs like WWE Network.
Key characteristics
Subscriptions include features such as device limits, video quality tiers, offline downloads and profile creation.
Content availability and ad policies vary by plan and by specific content types (sports and select exclusives may carry ads).
How to cancel Sonyliv
Cancel via Sonyliv website (cards, UPI, wallets, Paytm)
- Sign in to your SonyLIV account on the web.
- Go to "My Purchases" → click "Cancel" → choose a reason if prompted.
- Confirmation appears on screen; keep a screenshot for records.
Cancel via third-party stores and operator billing
- Google Play (Android): Open Play Store → Account → Subscriptions → select SonyLIV → Unsubscribe.
- Apple App Store (iOS): Settings → iTunes & App Store → tap Apple ID → View Apple ID → Subscriptions → select SonyLIV → Cancel.
- Amazon (Fire Stick / Amazon Store): On Amazon.com go to "Memberships & Subscriptions" → Manage Subscription next to SonyLIV → Advanced Controls → End subscription.
- Mobile operator billing (India): Send SMS "STOP" to 155223 and follow the toll-free SMS prompts to cancel.
What happens when you cancel
Access after cancellation
After you cancel, you generally retain access to Sonyliv until the end of your paid billing period.
The service does not cut off immediately for standard web or store-managed cancellations; access continues through expiry.
Data, profiles and auto-renewal
Auto-renewal is disabled after cancellation; your subscription will not renew at the next billing date.
Account data and profiles remain unless you separately request account deactivation or deletion.
Will I get a refund?
SonyLIV refund policy (general)
SonyLIV’s policy states no refunds or credits for partial-month membership periods or for unwatched content.
Access normally continues until the end of the billing cycle even when no refund is provided.
Exceptions and platform-specific notes
Deleting your account (even with an active subscription) will revoke entitlements immediately and does not result in a refund.
For subscriptions billed via Apple, Google or Amazon, refunds are generally handled by those platforms; SonyLIV does not typically issue refunds for third-party billed subscriptions.
Sonyliv plans and pricing
Available plans (India)
Below are the commonly advertised Sonyliv plans and features for India. Verify prices in-app or on the official site before purchasing.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| LIV Premium - Monthly | ₹399/month | 月額 | All platforms, up to 4K UHD, 1 concurrent device, ad-free except on sports/LIV exclusives/reality shows, 5 profiles, offline download |
| LIV Premium - Yearly | ₹1,499/year | 年間 | All platforms, up to 4K UHD, 2 concurrent devices, ad-free except on sports/LIV exclusives/reality shows, 5 profiles, offline download |
| Mobile Only - Yearly | ₹699/year | 年間 | Android & iOS apps only, up to 720p HD, 1 device, ad-free except on sports/LIV exclusives/reality shows, 5 profiles, offline download |
| WWE Network - Yearly | ₹299/year | 年間 | Access to live WWE/NXT and premium live events, up to 720p HD, 1 device, sport-related ad exceptions apply |
Your consumer rights in India
Statutory cooling-off and digital goods
Indian consumer rules include a cooling-off window for e-commerce digital transactions in some contexts, but application to streaming subscriptions can be limited.
SonyLIV’s stated policy is no refunds for partial unused periods; this policy is the platform’s position and may differ from statutory interpretations.
What to do if you dispute a charge
- Contact your payment provider or card issuer to request a chargeback if you believe billing is incorrect.
- If unresolved, consider filing a complaint with consumer forums or grievance redressal bodies in India.
See SonyLIV’s official refund and account policies for details: SonyLIV FAQ.
Customer experiences
Common positive points
Some users value the range of local content, originals and live sports coverage available on Sonyliv.
Device support and offline downloads are often cited as useful features on paid plans.
Common complaints
- Reports of frequent advertisements even on paid tiers, especially during sports or exclusive content.
- User complaints about streaming quality, buffering, and unresponsive customer support are noted in public reviews.
For user-submitted reviews, see public review pages such as: Trustpilot SonyLIV reviews.
Documentation checklist
Before contacting support
- Account email and registered mobile number.
- Screenshot of active subscription page or purchase confirmation.
- Transaction reference or receipt from your bank/store.
When escalating a dispute
- Copy of cancellation confirmation or screenshots showing cancellation steps completed.
- Exact timestamps, device details and the billing platform used (Web, Google Play, Apple, Amazon, operator billing).
Common mistakes
Trying to cancel in the wrong place
Many users attempt to cancel inside the app but are billed by Google, Apple or Amazon; cancellation must be done through the billing platform that charged you.
Always check whether your subscription is billed by Sonyliv directly or billed through a third party before taking steps.
Deleting account to get a refund
Deleting or deactivating your SonyLIV account revokes access immediately and does not trigger a refund.
Do not delete your account if you intend to preserve evidence for a refund or dispute; instead, cancel the subscription and retain records.
Comparative recap
Quick comparison
| Aspect | SonyLIV | Notes |
|---|---|---|
| Cancellation methods | Web, Google Play, Apple App Store, Amazon, Operator SMS | Use the same platform that handles billing for reliable cancellation |
| Refunds | No refunds for partial periods | Third-party platforms (Apple/Google) manage their own refund processes |
| Access after cancel | Until end of billing cycle (unless account deleted) | Account deletion revokes access immediately and forfeits any claim to refund |
| Customer support | Mixed reviews; some report delays | Keep documentation if escalating billing disputes |
After cancelling
Verify cancellation and keep records
After you cancel, save confirmation screens, emails or SMS messages as proof of cancellation.
Monitor your bank or card statements for the next billing cycle to ensure no unexpected charges recur.
Helpful links and contacts
- Official cancellation help (subscription): How do I cancel my subscription?
- SonyLIV cancel page and operator billing info: Cancel subscription
- Account deactivation details: How to deactivate account
- Official refund/FAQ page: SonyLIV FAQ
Address
Corporate office
Sony Pictures Networks India Pvt. Ltd., 4th Floor, Interface Building No. 7, Off Malad Link Road, Malad West, Mumbai 400064, India.
Notes on physical correspondence
Cancellation and billing are handled online or through the billing platform; there is no separate postal process for cancellations.
If you choose to send postal communication, include all account and transaction details and retain copies for your records.