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I hereby notify you of my decision to terminate the contract relating to the Viaplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viaplay: Step-by-Step
What is Viaplay
Overview
Viaplay is a subscription-based streaming service offering TV series, films and live sports in markets where it operates. It is managed by Viaplay Group AB (publ) headquartered in Sweden.
Availability and access
Availability, pricing and purchase channels vary by country and platform. In India there is no verified public pricing information from Viaplay as of the latest checks.
How to cancel Viaplay
Cancel if you subscribed via Viaplay web
- Log in to your Viaplay account.
- Go to "Reikningurinn minn" then "Stjórna pakka" and follow the on-screen cancel option.
- Access continues until the end of the paid billing period.
- Official guidance: Viaplay help: Cancel subscription.
Cancel if you subscribed via App Store or Google Play
- Apple (iPhone/iPad): Cancel via your device Apple ID > Subscriptions. The subscription is managed by Apple and cannot be cancelled on Viaplay.
- Google Play: If you subscribed via the Play Store, cancel using the Play Store subscription management on your Android device or Google account.
- Third-party guidance for Google Play cancellation: PostClic guide.
What happens when you cancel
Access after cancellation
After you cancel a subscription you normally retain access to Viaplay content until the end of the current paid billing period.
Billing and data
Cancellation stops future renewals but does not automatically issue refunds for already-paid periods. Your account data and viewing history are retained according to Viaplay’s standard practices.
Will I get a refund?
General refund policy
Viaplay does not publish a 14-day cooling-off or general refund policy for subscriptions. Refunds for unused time are generally not granted.
Exceptions and disputes
- If you believe a charge is unauthorized, raise the issue with your bank or card issuer and with the app store used for purchase.
- If you cannot cancel as instructed, consider escalating to consumer grievance channels in India (see consumer rights below).
Viaplay plans and pricing
Pricing availability
No verified INR pricing for Viaplay subscription in India (2024/2025) could be located from official sources or app store listings.
How to obtain pricing
Contact Viaplay directly via their official help pages or check the app store listing for your device to view current local pricing if available.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | No verified public INR pricing available - check Viaplay or your app store |
Your consumer rights in India
Cooling-off and digital content
Indian consumer law often provides a 7 - 14 day 'cooling-off' period for many services, but digital content and OTT subscriptions are commonly excluded once access begins.
Escalation and dispute options
- If cancellation or refund issues persist, escalate to consumer grievance portals such as "Jago Grahak Jago" or the Consumer Helpline in India.
- For payment disputes or unauthorized charges, contact your bank or card issuer to raise a chargeback or dispute.
Customer experiences
Positive/neutral feedback
No verified positive user reviews specific to Viaplay India were located on major review platforms during verification.
Negative feedback and common reports
- Trustpilot reviews for Viaplay in other markets report issues such as buffering, streaming performance problems and unexpected ads.
- Users also report confusion when cancelling via app stores and difficulties resolving billing or access termination issues.
- Reference: Trustpilot Viaplay reviews.
Documentation checklist
What to prepare before cancelling
- Account email or username used to subscribe to Viaplay.
- Order or transaction receipt (from Viaplay, Apple, or Google Play).
- Payment method details and transaction ID.
Evidence to collect if disputing charges
- Screenshots of active subscriptions in your Apple ID or Google Play account.
- Confirmation emails, invoice PDFs, or bank statements showing the charge.
- Any correspondence with Viaplay or app store support.
Common mistakes
Trying to cancel in the wrong place
A common error is attempting to cancel an App Store or Google Play subscription on the Viaplay website. Those are managed by the app stores and must be cancelled there.
Assuming automatic refunds
Many users expect automatic refunds on cancellation. Viaplay does not publish a general refund policy and refunds are not typically provided for unused time.
Comparative recap
Quick comparison
| Service | How to cancel | Refunds |
|---|---|---|
| Viaplay (web) | Log in → Reikningurinn minn → Stjórna pakka (Viaplay account settings) | Refunds not generally granted; access remains until billing period end |
| Apple App Store | Cancel via Apple ID > Subscriptions on iPhone/iPad (managed by Apple) | Managed by Apple; Viaplay cannot process these cancellations or refunds |
| Google Play | Cancel via Play Store subscription management (Google account) | Managed by Google; refunds handled per Google Play policies |
Notes on comparison
Always check the platform where you purchased the subscription to determine the correct cancellation route and refund process.
After cancelling
Check access and billing
- Confirm you still have access until the end of the paid period and check that future renewals are disabled.
- Monitor your bank or card statements for any unexpected charges following cancellation.
Where to get help
- Official Viaplay cancellation help: Viaplay help: Cancel subscription
- Third-party step guides for Play Store: PostClic: Cancel Viaplay
- For broader user reports and experiences: Trustpilot reviews
Address
Corporate address
Viaplay Group AB (publ)
Box 17104, SE‑104 62 Stockholm, Sweden
Notes on contacting
For account-specific support use the Viaplay help pages and the support options shown there. If you need to escalate, collect documentation first as listed above.