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Cancel VIDEOCON D2H
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Videocon D2H service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Videocon D2H: Easy Method
What is Videocon D2H
Overview
Videocon D2H is a direct-to-home (DTH) television service in India offering channel packages, set-top boxes and subscription plans. It operates on a prepaid subscription model and provides add-on packs and device sales alongside core channel bundles.
Services offered
Services include monthly and annual channel packs, HD set-top boxes, and customer support for activation, billing and technical issues. Service levels and guarantees are published for covered areas.
How to cancel Videocon D2H
Online cancellation (recommended first step)
- Log in to your d2h account on the official website and check account or support options for cancellation or pack changes.
- Use the in-account chat or email/cancellation form if available, and record the cancellation ticket number.
Phone, email or in-person cancellation
- Call official customer care and ask for cancellation; note the reference number and agent name. Keep call timestamps and recordings if possible.
- If required, send a written cancellation request to customer care email and escalate to regional nodal officer. Retain copies of all communications.
What happens when you cancel
Access and service
On successful cancellation your active channels will typically stop at the end of the paid period or immediately if a pro‑rated stop is applied. Renewal stops and new charges should not occur after cancellation confirmation.
Account data and receipts
Your account history, billing receipts and cancellation reference should remain accessible in the d2h account or via email. Preserve transaction proofs until refunds or disputes are closed.
Will I get a refund?
Policy summary
Videocon D2H does not publish a clear statutory 14‑day cancellation/refund right in its customer-facing terms. Customer reports mention refunds being processed in some cases, but outcomes vary.
Exceptions and timing
- Customers report refund requests after cancelling a booked installation; some refunds were registered and processed per reports. See customer reports for examples: consumercomplaintscourt - example.
- Service Guarantee: in covered cities, if a complaint is not resolved within 4 business hours, at least one day’s subscription is refunded as cashback to the d2h account. Official page: d2h Service Guarantee.
- Many customers report delays or non‑receipt of refunds; expect follow-up and keep documentation. See broader refund discussion: consumercomplaintscourt - refund guide.
Videocon D2H plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Super Gold Pack | ₹275.00 | monthly | Hindi serials and movie channels (20+17 channels) |
| Videocon d2h Family HSM | ₹217.45 | monthly | 47 channels: news, general entertainment, movies |
| Videocon d2h Royale Sports Kids HSM | ₹231.80 | monthly | 79 channels: news, general entertainment, movies |
| Videocon d2h Value Plus Hindi HD | ₹390.77 | monthly | 98 channels including 31 HD, sports, kids, news |
| Value Lite HSM HD | ₹211.00 | monthly | 235 channels including kids, music, Tamil, etc. |
| Value Lite Odia HD | ₹196.00 | monthly | 230 channels region-specific (Odia), multiple genres |
| AAMAR BANGLA COMBO | ₹1,482.84 | annual | Bangla combo pack (annual) |
| AMCHA MARATHI HD COMBO | ₹3,587.40 | annual | Marathi HD combo (annual) |
| New HD Set-Top Box (HD STB) | ₹636.00 | one-time | HD set-top box cost with 5‑year warranty |
Notes on pricing
Prices above are taken from available sources and examples. Taxes, GST, Network Capacity Fee (NCF) or channel-specific levies may apply on top of listed prices.
Confirm final payable amounts in your d2h account or official quotes before purchase or cancellation.
Your consumer rights in India
Service guarantees and remedies
In areas covered by the d2h Service Guarantee, unresolved complaints within 4 business hours trigger a minimum one day’s subscription refund as cashback to the d2h account.
Official service guarantee details: d2h Service Guarantee.
Escalation and statutory options
- If customer care does not resolve your issue, escalate to the regional nodal officer and retain all correspondence.
- For persistent non-resolution, consumers may approach consumer forums or consider legal remedies under Indian consumer protection laws.
Customer experiences
Positive feedback
Some customers report satisfactory experiences with service and support in limited cases, including local reviewers praising installation and customer care.
Example positive review resource: Justdial reviews.
Common complaints
- Recurring themes include delayed or missing refunds, unresponsive customer support, incorrect billing and unwanted value‑added services.
- Independent reports and complaint pages document delays and repeated follow-ups needed for refunds. See a sample discussion: consumercomplaintscourt - refund example.
Trustpilot and similar review pages contain multiple user accounts of poor service response in various regions.
Trustpilot page: d2h on Trustpilot.
Documentation checklist
Required documents
- Customer account number and registered mobile number or email.
- Transaction proof: payment receipt, bank/UPI transaction ID or invoice for the disputed charge.
- Cancellation request copy or reference number from customer care.
Optional supporting evidence
- Call logs, chat transcripts and email threads with timestamps.
- Photos or screenshots of unwanted channels, unauthorized VAS or billing screens if relevant.
Common mistakes
Not keeping proof
One frequent mistake is not saving receipts, transaction IDs or cancellation references. Without proof, refunds and escalations take longer.
Always download invoices and keep email confirmations after every billing or cancellation action.
Delayed escalation
Another common error is waiting too long to escalate. If initial customer care does not respond, escalate promptly to regional nodal officers or use official online complaint channels.
Early escalation and documented follow-up improve chances of timely resolution and refund.
Comparative recap
At-a-glance comparison
| Feature | Videocon D2H | Typical DTH expectations | Period |
|---|---|---|---|
| Refund policy clarity | No clearly published 14‑day statutory refund; mixed customer experiences and some reported refunds. | Clearer published refund/return windows are preferred for predictability. | monthly |
| Service guarantee | Service Guarantee: unresolved complaints in 4 business hours (covered areas) → at least 1 day subscription cashback. | Many providers offer local SLAs; check coverage and conditions before relying on them. | monthly |
| Customer support experience | Mixed: some good local experiences; many reports of delays and unresponsiveness. | Prompt, well-documented support reduces escalation and consumer complaints. | monthly |
| Pricing transparency | Plans and device prices are published; taxes/NCF may apply on top of listed prices. | Transparent final billing with taxes shown upfront is best practice. | monthly / annual |
Key takeaway
Videocon D2H offers standard DTH plans and a service guarantee in covered areas, but consumers report inconsistency in refunds and support. Keep documentation and escalate early.
After cancelling
Next steps to confirm closure
- Save the cancellation reference and check your d2h account for confirmation emails or ticket status updates.
- Monitor the payment method used for any expected refund or cashback and allow time for processing.
Helpful links and resources
- d2h Service Guarantee details: https://www.d2h.com/service-guarantee.html
- Customer-reported refund examples and advice: Refund example
- General refund guidance and customer experiences: Refund guide
- User reviews and experiences: Trustpilot - d2h and Justdial reviews
Address
Corporate office
Dish TV India Ltd., FC‑19, Sector 16A, Film City, Noida, Uttar Pradesh 201301, India.
Additional notes
Use the corporate address for formal escalation letters if required. For routine cancellations or queries, use the in-account support channels and customer care numbers provided on the official website.