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Viki

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Termination letter drafted by a specialized lawyer
Sender
Viki
SUDHA CENTRE, 4th Floor, New No. 31, Old No. 19, Dr Radhakrishnan Salai
600004 Mylapore India
help@viki.com
Cancellation of Viki contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Viki service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Viki
SUDHA CENTRE, 4th Floor, New No. 31, Old No. 19, Dr Radhakrishnan Salai
600004 Mylapore , India
help@viki.com
REF/2025GRHS4

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Cancellation Viki: Easy Method

What is Viki

Overview

Viki is a streaming service that offers a large catalog of Asian TV shows, dramas, and movies with community-contributed subtitles.

It operates a freemium model: free ad-supported viewing plus paid Viki Pass tiers for ad-free and HD access.

Key features

Paid tiers remove ads, unlock HD playback and the full library available to that tier.

Subscriptions may be purchased through the Viki website, mobile apps, or platform stores (for example, Apple App Store).

How to cancel Viki

Cancel a subscription bought on iOS (Apple App Store)

  • Open the Settings app on your iPhone/iPad and tap your name at the top.
  • Tap "Subscriptions", find the Viki subscription, and select "Cancel Subscription".
  • Confirm cancellation; Apple manages billing and refunds for App Store purchases.

Cancel a subscription bought directly via Viki website or other platforms

  • Log in to your Viki account on the web and go to Account or Subscription settings.
  • Find the active Viki Pass and choose the cancel or turn off auto-renew option.
  • If you bought from another platform (Google Play, carrier billing), cancel through that provider's subscription settings.

What happens when you cancel

Access to content

Your access continues until the end of the current paid billing period.

After the period ends, your account reverts to the free (ad-supported) tier unless you resubscribe.

Billing and renewal

Cancellation prevents the next automatic renewal but does not typically prorate or extend the current paid period.

If you cancel during a free trial, access rules depend on the trial terms you received when signing up.

Account data and settings

Your account, watch history, and preferences are usually retained after cancellation unless you delete your account.

Deleting an account is a separate action and may require contacting support or using account settings.

Will I get a refund?

General policy

Refund eligibility depends primarily on where the subscription was purchased.

For App Store purchases, refunds are handled by Apple according to their refund policies.

Exceptions and how to request

  • If you believe you are entitled to a refund (billing error, duplicate charge), contact the store where you purchased the subscription first.
  • If purchased directly from Viki and you need a refund, contact Viki support with order details and receipts.
  • Keep evidence (receipts, screenshots) handy when requesting a refund or dispute.

Viki plans and pricing

Current observed pricing (India)

Below is a summary of observed Viki Pass prices reported for India from app store listings and user reports.

Prices may vary by purchase channel and over time; verify in your app or account before buying.

Plan Price 期間 Features
Viki Pass Standard Monthly (iOS) ₹520.00 月額 Ad‑free, HD, full library (Standard tier via iOS App Store)
Viki Pass Standard Annual (iOS) ₹5,200.00 年間 Ad‑free, HD, full library (Standard tier via iOS App Store)
Viki Pass Basic ₹110.00 Unknown Basic tier via iOS App Store
Viki Pass Basic Monthly ₹370.00 月額 Basic tier monthly via iOS App Store
Viki Pass Standard Annual (reported via app popup) ₹3,900.00 年間 Reported actual annual price seen in some Indian app contexts
Viki Pass Standard Monthly (reported via Reddit) ₹99.00 月額 Reported lower monthly pricing seen in some Indian app contexts

Notes on pricing

Listed prices include several reported variants: official App Store listings and user-reported prices (regional differences).

Always check the exact price displayed on your purchase screen before confirming a subscription.

How prices were compiled

Prices are taken from observed App Store listings and reported user experiences; they may not reflect a single universal price.

If you see a different price in your app or store, that value applies to your purchase.

Your consumer rights in India

Right to fair practices

Indian consumer law protects buyers against unfair trade practices and misrepresentation for paid digital services.

Providers should disclose terms, renewal rules, and refund policies clearly at the point of sale.

How to escalate a dispute

  • Raise the issue with Viki support first and keep records of all communications.
  • If unresolved, you may file a complaint with consumer grievance redressal bodies or consumer courts in India.
  • Keep receipts, screenshots, and timestamps to support your claim.

Customer experiences

Common praise

Users often praise Viki for its wide selection of Asian content and community-created subtitles in multiple languages.

Many subscribers appreciate ad-free viewing and HD playback on paid tiers.

Common complaints

Frequent issues reported include inconsistent regional pricing and confusion about where to cancel when purchased via app stores.

Some users report difficulty obtaining refunds or unclear refund eligibility depending on the purchase channel.

Documentation checklist

What to keep before cancelling

  • Order confirmation or receipt (email or app screenshot).
  • Account email/username and the platform you used to subscribe (App Store, website, Google Play).
  • Subscription renewal date and transaction ID if available.

If you request a refund or dispute a charge

  • Screenshots showing the charge on your bank or card statement.
  • Copies of any correspondence with Viki or the store (support ticket IDs).
  • Clear description of the issue, dates, and desired resolution.

Common mistakes

Canceling in the wrong place

A common error is canceling the Viki account on the website when the subscription was purchased through the App Store.

Always cancel through the same provider you used to subscribe (Apple for iOS purchases, Google for Play purchases).

Missing billing cycles and timing

Some users assume cancellation is immediate; in most cases it prevents renewal but does not refund the current paid period.

Cancelling after a renewal may not produce a refund; check the store’s refund policy if you need money back.

Comparative recap

Quick plan comparison

The table below summarizes observed plans, their reported prices in India, and who each plan might suit.

Plan Price 期間 Best for
Viki Pass Standard Monthly (iOS) ₹520.00 月額 Frequent viewers who want HD & ad‑free content
Viki Pass Standard Monthly (reported) ₹99.00 月額 Value-conscious monthly subscribers (reported cases)
Viki Pass Standard Annual (App Store listed) ₹5,200.00 年間 Annual subscribers accepting App Store pricing
Viki Pass Standard Annual (reported actual) ₹3,900.00 年間 Bargain annual price reported in some app contexts
Viki Pass Basic Monthly ₹370.00 月額 Light viewers wanting fewer features at lower cost
Viki Pass Basic ₹110.00 Unknown Reported alternative Basic price (verify in-app)

Takeaway

Prices vary by purchase channel and regional promotions; check your app or store before subscribing.

If you need the lowest cost, compare the price shown in your payment flow and consider annual vs monthly savings.

After cancelling

Where to get help

If you need post-cancellation help, open the Viki app or website, sign in to your account, and look for Support or Help sections.

For purchases made through app stores, use the store’s support or refund request process for quicker resolution.

Next steps after cancellation

  • Save any receipts or confirmation emails showing cancellation and the end date of your paid access.
  • Monitor your bank or card for recurring charges during the next billing cycle and dispute with the payment provider if you were charged after cancellation.

Address

Corporate address (India)

SUDHA CENTRE, 4th Floor, New No. 31, Old No. 19, Dr Radhakrishnan Salai, Mylapore, Chennai 600004, India

Notes about using the address

This address is the legal headquarters of VIKI INDUSTRIES PRIVATE LIMITED in India as recorded by corporate records.

It may not serve as a dedicated customer cancellations desk; use in-app or support channels for subscription actions and queries.

FAQ

To cancel your Viki Pass subscription purchased through the iOS App Store, open the Settings app on your iPhone/iPad, tap your name, select 'Subscriptions', find the Viki subscription, and choose 'Cancel Subscription'. Remember to confirm the cancellation.

Yes, when you cancel your Viki subscription, you will retain access to the content until the end of your current paid billing period.

Refund eligibility depends on where you purchased your subscription. For App Store purchases, refunds are handled by Apple. If you purchased directly from Viki, contact Viki support with your order details to request a refund.

Your account data, including watch history and preferences, will typically be retained after cancellation unless you choose to delete your account, which is a separate action.

If you purchased your Viki subscription through a different platform such as Google Play, you will need to cancel it through that platform's subscription settings. Check your account settings for specific instructions.