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Cancel VIVAMAX
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Vivamax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vivamax: Easy Method
What is Vivamax
Overview
Vivamax is a subscription-based streaming service offering Filipino movies, series and exclusive content. It is used via mobile apps and a web portal.
Primary uses
Subscribers use Vivamax for on-demand streaming and may subscribe through app stores, PayPal, or directly on the website. Billing is typically recurring until cancelled.
How to cancel Vivamax
Cancel on iOS (App Store)
- Open Settings → your name → Subscriptions → select Vivamax → Cancel Subscription.
- Confirmation appears in App Store subscription list; keep the App Store receipt for records.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Payments & Subscriptions → Subscriptions → select Vivamax → Cancel subscription.
- Keep the Google Play cancellation confirmation email or screenshot as proof.
Cancel on Web (vivamax.net)
- Log in on the website → Profile or Billing → Subscriptions → click “Cancel.”
- Save any on-screen confirmation or email confirmation after cancelling.
Cancel via PayPal
- Open PayPal → Settings → Payments → Manage automatic payments → find Vivamax → Cancel the agreement.
- Retain PayPal confirmation for your records.
Cancel by contacting Support
- Email vmx.help@viva.com.ph with your account details, proof of payment and a clear cancellation request.
- Expect email reply; note that access normally continues until the billing period ends unless otherwise stated.
What happens when you cancel
Access after cancellation
After cancelling, access generally continues until the end of the paid billing period.
You will not be billed again after the cancellation takes effect.
Billing and renewal
Cancelling stops auto-renewal; the recurring billing will cease at the next scheduled renewal date.
If you cancel through a store (Apple/Google/PayPal), that store manages the charge and refunds policies.
Account and data
Your Vivamax account typically remains active but unsubscribed; watch history or preferences may be retained.
If you want data removed, request account deletion from support and keep copies of any confirmation.
Will I get a refund?
Standard refund policy
Vivamax does not offer a formal, guaranteed refund policy for subscription payments in most cases.
Refunds are generally not provided after payment except in limited, discretionary situations.
Exceptions and short-window courtesy
Some users report courtesy refunds within a short window (around 48 hours) after renewal, but this is not guaranteed.
Each request is treated case-by-case and may be voluntary rather than mandated.
How to request a refund
- First contact the payment platform (Apple/Google/PayPal) to request a refund through their dispute/refund process.
- If the platform cannot help, email Vivamax support with proof of payment and a clear refund request; include transaction ID and receipts.
- Refund processing, if approved, may take approximately 7 - 14 days from Vivamax support response.
Vivamax plans and pricing
Available plans (Indian INR)
The following prices are taken from Indian app listings and reflect INR amounts shown in the store.
Notes on pricing
Prices are exact INR values from the Indian App Store listing; offers and availability can change in-store.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Viva One Max‑2 Plan (1 Month) | ₹649 | Monthly | As per Indian App Store listing via Viva One app |
| Viva One Max‑2 Plan (3 Months) | ₹1,649 | 3 Months | As per Indian App Store listing via Viva One app |
| Viva One Max‑3 Plan (3 Months) | ₹1,749 | 3 Months | As per Indian App Store listing via Viva One app |
| Viva Max+One‑2 (1 Month) | ₹1,199 | Monthly | As per Indian App Store listing via Viva One app |
| Viva One Max‑2 (6 Months) | ₹2,599 | 6 Months | As per Indian App Store listing via Viva One app |
| Viva One Max‑2 Plan (1 Year) | ₹4,949 | Annual | As per Indian App Store listing via Viva One app |
Your consumer rights in India
Legal framework
- Consumer Protection Act, 2019: rights to quality service and redress for unfair practices.
- Consumer Protection (E‑Commerce) Rules, 2020: requires clear refund/cancellation policies and grievance mechanisms.
- Indian Contract Act, 1872: governs service agreements where unfair terms or breaches can be challenged.
Implications for Vivamax subscribers
Vivamax should display clear cancellation and refund terms; vague or hidden policies may be considered unfair under e‑commerce rules.
If auto‑renewal or billing occurs without proper notice or clear cancellation options, consumers can seek remedies under consumer law.
How to escalate a dispute
- Keep receipts and correspondence, then raise the complaint through Vivamax support first.
- If unresolved, file a grievance with the platform (Apple/Google/PayPal) and consider consumer forum or regulator complaint.
Customer experiences
Positive experiences
Many users report straightforward cancellation through the App Store, Google Play or PayPal and retain access until period end.
Successful cancellations typically stop future charges without losing paid access immediately.
Negative experiences
Some users report being charged even when a subscription does not appear on their Vivamax profile, and slow or no response from support.
There are reports of payment problems with third‑party payment methods and isolated serious incidents reported by users.
Takeaway
Keep proof of payment and cancellation confirmations; that evidence is essential if you must escalate a dispute.
Contact the payment platform promptly if you see unexpected charges.
Documentation checklist
What to collect before contacting support
- Account email or username used with Vivamax.
- Proof of payment: transaction IDs, receipts, bank or card statements.
- Store receipts (Apple/Google/PayPal confirmation) or screenshots showing subscription details.
Additional helpful items
- Date and time of the charge, device type, and app version.
- Any correspondence with Vivamax or store support and a clear statement of the requested outcome.
Common mistakes
Uninstalling the app instead of cancelling
Uninstalling Vivamax does not stop auto‑renewal when you subscribed via Apple/Google/PayPal; cancel in the respective store instead.
Contacting the wrong support channel
If you subscribed through Apple or Google, those stores must handle billing disputes; contacting Vivamax only may delay resolution.
Waiting too long after renewal
Delaying a refund request reduces chances of a courtesy refund; act quickly and provide proof immediately after unexpected charges.
Comparative recap
Quick comparison
The table below compares common cancellation routes, access after cancel, and refund likelihood.
How to use this table
Choose the row matching where you subscribed and follow the listed steps and expectations.
| Platform | Where to cancel | Access after cancel | Refund possibility | 期間 |
|---|---|---|---|---|
| iOS (App Store) | Settings → your name → Subscriptions → Vivamax → Cancel | Access continues until end of billing period | Refunds via Apple; Vivamax refunds not guaranteed | Monthly / Annual |
| Android (Google Play) | Google Play Store → Payments & Subscriptions → Subscriptions → Vivamax → Cancel | Access continues until end of billing period | Refunds via Google Play; Vivamax refunds not guaranteed | Monthly / 3/6 Months |
| Web (vivamax.net) | Log in → Profile/Billing → Subscriptions → Cancel | Access continues until end of billing period | Refunds discretionary; contact support with proof | Monthly / Annual |
| PayPal | PayPal → Settings → Payments → Manage automatic payments → Vivamax → Cancel | Access continues until end of billing period | Request refund via PayPal first; Vivamax may consider requests case‑by‑case | Monthly |
| Support email | Email vmx.help@viva.com.ph with account details and proof | Access continues until end of billing period unless otherwise communicated | Refunds are not guaranteed; short‑window exceptions possible | N/A |
After cancelling
Immediate checks
Verify you received cancellation confirmation and keep screenshots or emails as evidence.
Check your bank/card/PayPal statements to confirm no further charges occur after the billing period.
If you need help or a refund
- Contact the payment platform (Apple/Google/PayPal) for billing disputes first.
- If unresolved, email Vivamax support at vmx.help@viva.com.ph with all documentation.
Escalation options
If support does not resolve the issue, you may file a grievance under Indian consumer protection rules or approach a consumer forum with your documentation.
Keep timelines and copies of all communications for any escalation.
Address
Provided address (not confirmed as cancellation address)
Samvrudhi 56, Varma L, 06th Cross, Bhuvaneshwari Nagar, Dasara Halli MNRD, Hebbal Kempapura, Bangalore, Karnataka 560024, India
Note on physical address
This address is listed in public records but may not be the official Vivamax cancellation or corporate address for the streaming service.
For subscription cancellation and refunds, use the online store controls or support email rather than postal mail.