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I hereby notify you of my decision to terminate the contract relating to the Youku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Youku: Easy Method
What is Youku
Overview
Youku is a Chinese video streaming service offering movies, dramas, shows and anime on a freemium model.
It provides free content with ads and paid VIP/subscription tiers for ad‑free or premium access in selected regions.
Availability in India
Youku is available via the Apple App Store in India with in‑app purchases showing prices in INR.
Android and web pricing in INR are not publicly listed; support and VIP handling often route through China‑based systems.
How to cancel Youku
Cancel via App Store (iOS)
- Open Settings on your iPhone/iPad.
- Tap your Apple ID, go to Subscriptions, find YOUKU and cancel auto‑renewal.
- Do this at least one day before the current billing period ends to stop the next charge.
Cancel via Google Play Store
- Open Google Play Store, tap Profile → Payments & subscriptions → Subscriptions, select Youku and cancel.
- Be aware: users have reported billing after cancellation; keep receipts and screenshots if you cancel via Google Play.
Cancel via Web / Account Email
- If eligible, send an email to privacy_youku@service.alibaba.com requesting account/VIP cancellation.
- Email cancellation typically requires no active auto‑renewal, no unresolved disputes, and that other Youku conditions are met.
What happens when you cancel
Access after cancellation
Cancellation of auto‑renew stops future billing, but access to VIP features usually continues until the paid period ends.
After the current period finishes you will revert to the free tier and lose VIP privileges.
Account and data
Account cancellation does not necessarily delete your account data immediately; check Youku terms for data retention details.
Under Youku’s terms, cancellation may forfeit unconsumed rights tied to the subscription.
Renewal and billing
Auto‑renewal stops on successful cancellation, provided it is processed before the cutoff (see App Store requirement of at least one day).
For purchases through app stores the store handles charging and renewal control, not Youku directly.
Will I get a refund?
General policy summary
Youku does not publish a clear statutory '14‑day' cooling‑off policy for India; refunds are handled by payment channel or at Youku’s discretion.
App store purchases (Apple/Google) follow the respective store refund procedures rather than a Youku‑guaranteed refund.
Alipay auto‑deduction refunds
- If paid via Alipay auto‑deduction, open Alipay → Bill or Password‑free Payment/Automatic Deduction to find the Youku deduction and apply for refund.
- If approved, refunds to Alipay typically return within about 1 - 7 working days; some approved refunds may take 3 - 5 working days to appear.
iTunes / Google Play refunds and exceptions
There is no explicit automatic refund guarantee for iTunes/Google Play purchases in India according to available reports.
User reports indicate Google Play refunds have frequently been denied or problematic; iTunes refunds require contacting Apple support.
Youku plans and pricing
Pricing overview
The table below lists Youku in‑app prices shown on the Apple App Store in India (App Store data as of Jan 17, 2026).
Android/web pricing in INR is not publicly listed.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription (via iPad/iPhone App) | ₹599 | monthly | Auto‑renewing monthly subscription via Apple App Store in India |
| Quarterly Subscription (via iPad/iPhone App) | ₹1,799 | Quarterly | Auto‑renewing quarterly subscription via Apple App Store in India |
| Annual Subscription (via iPad/iPhone App) | ₹5,300 | annual | Auto‑renewing annual subscription via Apple App Store in India |
| Special package (via iPad/iPhone App) | ₹299 | One‑time | In‑app purchase special package |
| Special package (via iPad/iPhone App) | ₹3,499 | One‑time | In‑app purchase special package |
| VIP (Youku Monthly Card VIP) | ₹699 | monthly | In‑app purchase via Apple App Store in India |
| Special package (via iPad/iPhone App) | ₹999 | One‑time | In‑app purchase special package |
| Special package (via iPad/iPhone App) | ₹599 | One‑time | In‑app purchase special package |
| Special package (via iPad/iPhone App) | ₹4,999 | One‑time | In‑app purchase special package |
Your consumer rights in India
Legal framework
Indian consumer protection laws (for example the Consumer Protection Act) may apply to digital subscriptions and unfair trade practices.
However, there is no explicit Youku statement referencing Indian statutory cooling‑off rights in available materials.
Practical channels for disputes
- For Apple purchases, request refunds through Apple’s support/refund process.
- For Google Play purchases, use Google Play’s subscription and refund mechanisms and keep evidence of cancellation.
- For Alipay deductions, follow Alipay’s automatic deduction refund procedure for a higher chance of success.
What to expect
Youku’s own terms indicate refunds are discretionary and that cancelled accounts may forfeit unconsumed rights.
Consumers may need to rely on payment platform dispute resolution or Indian consumer‑protection complaint channels if informal resolution fails.
Customer experiences
Positive feedback
Some users praise Youku’s extensive library of movies and dramas offered at low cost compared with other services.
These reviewers report good content selection as a main benefit of a VIP subscription.
Negative feedback
Multiple users report billing and refund problems, especially for Google Play purchases where charges persisted after cancellation.
Other complaints include app crashes, poor playback quality, subtitle and UI issues, and lack of local currency options outside the App Store.
What reviewers commonly recommend
- Keep invoices, screenshots and cancellation confirmations.
- Use Alipay refund channels when available, as they show a defined process and timelines.
Documentation checklist
Essential documents to collect
- Purchase receipt from Apple or Google Play (transaction ID and date).
- Screenshots of subscription status and cancellation confirmation.
- Bank or payment provider statements showing the charge.
Optional but helpful items
- Correspondence with Youku support or payment provider.
- Alipay automatic deduction screenshot if applicable.
- Any error messages or playback screenshots if you claim service issues.
Common mistakes
Timing errors
Waiting until the last minute to cancel can result in the next billing cycle already being charged.
For iOS subscriptions cancel at least one day before period end to avoid renewal.
Using the wrong service to cancel
Cancelling inside the Youku app does not stop App Store or Google Play auto‑renewals; you must cancel through the store used for purchase.
Assume the payment platform controls billing, and act there to stop charges.
Poor record keeping
Not saving receipts, transaction IDs or screenshots makes refunds and disputes much harder to resolve.
Always keep proof of cancellation and communication for at least several months after a charge.
Comparative recap
Quick comparison
| Method | Ease of cancellation | Refund likelihood | Recommended action |
|---|---|---|---|
| App Store (iOS) | High - cancel via Apple ID > Subscriptions | Medium - refunds handled by Apple; contact Apple for disputes | Cancel 24+ hours before renewal and keep receipt |
| Google Play Store | High - cancel via Google Play subscriptions | Low - user reports indicate refund problems are common | Cancel early and collect evidence; escalate to Google Play support |
| Alipay / Email to Youku | Medium - email privacy_youku@service.alibaba.com or use Alipay controls | Medium‑High for Alipay auto‑deduction if you follow the process | Use Alipay deduction refund flow; keep correspondence and allow 1 - 7 working days |
After cancelling
What to do immediately
- Save cancellation confirmations and final receipts for the current period.
- Monitor your bank/card and payment account for unexpected charges in the next cycle.
Escalation steps if charged after cancellation
- First contact the payment platform (Apple, Google, Alipay) with evidence and request a refund.
- If unresolved, contact Youku support via the provided email and keep records of all exchanges.
Address
Corporate address (India)
110044, Mr‑1, Altf Okhla, Mathura Road, Okhla, New Delhi, Delhi 110044, India.
This address is a corporate location and may not be the route for VIP cancellation or refunds.
Support contacts
Email for account/VIP cancellation requests: privacy_youku@service.alibaba.com.
For refunds after Alipay cancellation Youku customer service hotline noted in guidance: 400‑1810‑10000. Keep copies of all communications when you call or email.