Cancellation Livpure: Easy Method

What is Livpure

Overview

Livpure is a company that sells and rents water purifiers and related products across India, offering subscription-based purifier plans and one-time retail purchases.

The service includes device delivery, installation, maintenance and filter replacement, with different pricing for subscription plans and retail purchases.

Service models

Livpure operates both subscription (rental) plans and outright retail purchases for water purifiers and dispensers.

Subscription plans typically include installation, lifetime service, and periodic filter replacements as part of the package.

How to cancel Livpure

Primary cancellation channels

• Livpure Smart app: Open the app and use Raise a request → Cancel Subscription.
• Phone: Call customer care at +91 88007 62226 to request cancellation.
• Email: Send cancellation details to [email protected] and request confirmation.

Step-by-step cancellation steps

• Prepare your order/subscription ID and account details before contacting support.
• Raise the cancellation at least 7 days before the next scheduled recharge to avoid automatic renewal.
• Arrange for the purifier pickup as instructed; keep the pickup reference and photos for records.
• Follow up until you receive written confirmation of cancellation and details about deposit refund or forfeiture.

What happens when you cancel

Access and renewals

Once cancellation is accepted, automatic renewals stop. Ensure you cancel at least 7 days before the next recharge date to prevent an extra billing cycle.

Livpure’s terms note that any available account balance may be forfeited upon cancellation.

Device return and inspection

On cancellation of a subscription, the purifier must be returned to Livpure for a QC check.

After the QC confirms the product is in acceptable condition, the security deposit is processed for refund (see refund timelines below).

Will I get a refund?

Security deposit and subscription refunds

If you cancel after returning the purifier and it passes QC, the security deposit is typically refunded to your bank or card account.

Refund processing for security deposits is generally completed within about 7 business days after QC.

Product returns and platform differences

For retail products purchased on Livpure’s website, defects or mis-descriptions must be reported within 7 days of delivery for a return.

Website refunds are issued within 10 - 14 working days after the returned product reaches their warehouse and passes QC. See the official return policy for details: Livpure product return policy.

Livpure plans and pricing

Pricing table - subscriptions and retail

Notes on pricing

Subscription prices above apply on 12-month plans (cities such as Delhi, Chennai, Lucknow) and include service and installation benefits.

Retail prices are listed as website prices and are inclusive of applicable taxes, as per Livpure listings.

Your consumer rights in India

Key legal protections

Under Indian consumer law (Consumer Protection Act, 2019), customers have the right to fair refund and cancellation policies and timely pickup of rented goods.

Businesses are expected to honor advertised trial periods, provide refunds where applicable, and not withhold deposits unfairly.

Escalation options

• If Livpure does not resolve your refund or pickup request, you may escalate complaints to local Consumer Forums or the National Consumer Disputes Redressal Commission (NCDRC).
• Keep written records, emails, and timestamps to support any escalation or legal action.

Customer experiences

Reported positive experiences

There are limited notable positive reviews on major public review platforms in the Indian context according to available data.

Some customers report satisfactory installations and functioning devices when processes proceed smoothly.

Reported negative experiences

• Trustpilot reviews are recurring patterns of negative, citing poor service, missed follow-ups and refusal to refund unused subscription periods: Trustpilot - Livpure.
• Local listings and forums report delayed or unreliable technician visits and long installation wait times: Justdial reviews.
• Consumer threads on Reddit and other forums describe ignored cancellation requests, delayed pickups, withheld deposits, and aggressive follow-ups: Reddit discussion.

Documentation checklist

Essential documents to keep

• Order or subscription ID and customer account details.
• Payment proof or bank/card statements showing deposit and charges.
• Emails, chat transcripts or app screenshots confirming cancellation requests.

Return and pickup evidence

• Photos of the device at time of pickup and the pickup receipt/reference number.
• Any QC report or inspection confirmation provided by Livpure after return.
• Government ID proof used for the order (if requested).

Common mistakes

Timing and renewal errors

Waiting until after the next recharge date to raise cancellation can result in an extra billing cycle or forfeiture of that period’s charge.

Always cancel at least 7 days before the next scheduled recharge to avoid unintended renewals.

Return and documentation errors

Not returning the purifier or failing to get a pickup receipt often delays or blocks security deposit refunds.

Relying only on automated messages without saving cancellation confirmations or proof of pickup can leave you with limited recourse.

Comparative recap

Quick comparison - key points

How to use this recap

Use this table to check the expected timelines and what you should document before and after cancellation.

Prioritize getting written confirmation and a pickup receipt to support any refund claims or escalations.

After cancelling

Follow-up actions

• Keep the cancellation confirmation, pickup reference and QC report until your refund posts to your bank/card.
• Monitor your bank or card account for the refunded deposit and follow up with customer care if delays exceed stated timelines.

Helpful official links

For contact or to check return rules, refer to the customer-care summary: Livpure customer care summary.

For retail product return details and timelines, see the official return policy: Livpure product return policy.

Address

Corporate office (useful for formal/courier correspondence)

Plot No-221, Udyog Vihar, Phase-1, Gurugram, Haryana 122016, India.

Note: You may also use the registered office address shown on your order or agreement for formal notices.