Cancellation Berjaya Sompo: Easy Method

What is Berjaya Sompo

How Berjaya Sompo fits into Malaysia's insurance market

Berjaya Sompo Insurance Berhad is a general insurer operating in Malaysia, with support and policy servicing aimed at local customers. The cancellation address listed for policy matters is at Level 36, Menara Bangkok Bank, 105, Jalan Ampang, 50450 Kuala Lumpur, Malaysia, which tells you straight away this is not a lightweight app subscription but a regulated insurance product with formal paperwork.

For Malaysian drivers, Berjaya Sompo is mainly known for motor coverage, including plans built around annual policies. The available terms point to a policy duration of 1 year with annual renewal, and the official support page lists customer service hours as Monday to Friday, 8:30 am to 5:00 pm, excluding public holidays "Monday to Friday, 8:30 am to 5:00 pm" (berjayasompo.com.my).

What people actually pay for

Customers pay for insurance protection, not for streaming-style access. In the pricing data, Berjaya Sompo offers annual products such as SOMPO HomeNow Lite at RM66.23 a year, SOMPO HomeNow Basic at RM205.62 a year, and SOMPO HomeNow Prime at RM347.25 a year. For motor users, MotorSafe Plan A and Plan B are positioned around low-mileage savings, with discounts of up to 50% and 40% on premium.

For car insurance buyers, the real value is coverage for third-party liability, loss or damage to your own vehicle, and any optional add-ons attached to your policy. This matters for cancellation because if you stop a policy too early, your refund is not based on unused days alone. Berjaya Sompo uses short-period rates, which usually reduce your refund more than people expect.

Availability, payments, and commitment in Malaysia

Berjaya Sompo is clearly set up for Malaysian consumers, with local phone support at 1-800-88-9933 for callers within Malaysia and +603-2170-7300 for overseas calls. Support is also available by email at [email protected] and through Facebook Messenger live chat "Live chat available via Facebook Messenger" (berjayasompo.com.my).

The business model here is annual insurance, not monthly app billing. The available terms do not specify any free trial, and they do not clearly state an auto-renewal clause in the source material. If you bought a policy, assume you are dealing with a 1 year insurance contract and cancel using written notice, not by hunting for a hidden cancel button that may not exist.

How to cancel Berjaya Sompo without getting stuck

Checks to do before you send the cancellation

A lot of Berjaya Sompo customers feel annoyed when the steps are vague, especially if they worry about charges continuing or a refund taking forever. Before you cancel, get your policy number, identity details, payment proof, and a copy of your Certificate of Insurance ready. If you cannot find the certificate, the insurer says you must submit a certified Statutory Declaration confirming it was lost or destroyed "If the Certificate of Insurance is lost or destroyed, submit a duly certified Statutory Declaration" (berjayasompo.com.my).

Take screenshots or scans of everything before sending anything off. Save your current plan details, your start date, any no-claim status, and the exact date you want the cancellation to take effect. If a refund dispute comes up later, these records can save you a lot of headache, lah.

Cancellation through written notice

The verified cancellation method is written notice to Berjaya Sompo. This is the core step, and it is the one you should not skip. In your letter or email, include your full name, NRIC or passport number, policy number, vehicle number if it is a motor policy, contact number, reason for cancellation, and your request for confirmation in writing.

The insurer's stated rule is simple: return the Certificate of Insurance, or send a certified Statutory Declaration if the certificate is missing. The refund, if any, is calculated from the date Berjaya Sompo receives the Certificate of Insurance or the Statutory Declaration, not from the day you decided to cancel. That timing point is crucial because even a delay of 5 to 10 business days can reduce your refund under the short-period scale.

If you want a practical route, send the written notice by email to [email protected] and also by post to create a paper trail. Ask for an acknowledgement email with the date received. If no reply comes within 3 business days, call 1-800-88-9933 and quote the date and time of your email.

Support channels that can speed things up

Berjaya Sompo's support page is Claims and Support. You can use it to confirm contact details before submitting the cancellation. The listed support hours are Monday to Friday, 8:30 am to 5:00 pm, excluding public holidays, so do not expect action on weekends or public holidays.

If you call, be direct. Ask the agent to confirm three things: whether your written notice has been logged, whether your Certificate of Insurance or Statutory Declaration has been received, and whether any refund is being processed. Peak-hour contact can be difficult in Malaysia according to the research data, so calling soon after 8:30 am or during mid-afternoon is usually more senang than trying near lunch or just before closing.

Postal option and proof of delivery

If you prefer physical delivery, send your cancellation to the Kuala Lumpur address and keep the posting receipt. Registered mail is slower than email but stronger on proof. Some consumers now use services such as Postclic for a certified digital letter with tracked proof of sending, receipt and opening, which can be handy if you want timestamped evidence without queueing at the post office.

Do not rely on a phone call alone. The verified source specifically says cancellation requires written notice "To cancel your policy, provide a written notice" (berjayasompo.com.my). A verbal request may start the conversation, but it is not enough on its own if a dispute starts later.

Once you cancel, what changes and when

When coverage usually stops

Many policyholders worry they will lose cover too early or, opposite problem, that cancellation will drag on while premium issues continue. With Berjaya Sompo, the critical date is when the insurer receives the Certificate of Insurance or the certified Statutory Declaration. The refund calculation is based on the period the insurer was at risk until that receipt date "until the date the CI or SD was received" (berjayasompo.com.my).

That means your policy does not work like a streaming account that simply runs until month end. For insurance, cancellation timing affects both your cover and your refund. If you are replacing your motor policy, line up the new policy so there is no gap in cover on the road.

What happens if you do nothing

The available terms confirm a policy duration of 1 year and annual renewal requirement. The source material does not clearly specify an auto-renewal clause, so you should not assume the policy will end itself neatly without any follow-up. Check your renewal notice, payment card, and bank statement before the anniversary date.

If you stay silent close to renewal season, you risk confusion over whether a fresh premium has been issued or collected. Put a calendar reminder at least 30 days before the policy anniversary. That gives you enough time to compare quotes and submit written notice if you want to stop.

Your data after cancellation

The source material does not explain Berjaya Sompo's data retention period after cancellation. So, if you want copies of your policy wording, schedule, claims history, payment receipt, or correspondence, save them before and during the cancellation process.

For a motor insurance user, the practical files to keep are your policy schedule, Certificate of Insurance copy, cancellation request, acknowledgment from the insurer, and any refund advice. If Berjaya Sompo later says something was missing, you can send it back in minutes instead of starting from zero.

Berjaya Sompo refund rules and what they mean in real money

The actual refund scale

This is the part that frustrates people most. Berjaya Sompo does allow a refund on cancellation with no claim made, but it is not a full pro-rated refund. The premium refund is based on customary short-period rates, subject to a minimum premium of RM50.00 "subject to a minimum premium of RM50.00" (berjayasompo.com.my).

The refund percentages published by the insurer are 87.5% if the risk period does not exceed 1 week, 75.0% if not exceeding 1 month, 62.5% if not exceeding 2 months, 50.0% if not exceeding 3 months, 37.5% if not exceeding 4 months, 25.0% if not exceeding 6 months, 12.5% if not exceeding 8 months, and no refund if exceeding 8 months. If any claim has been made on the policy, no refund is available.

How to ask for the refund properly

Ask for the refund in the same written notice where you cancel. State your bank details only if Berjaya Sompo requests them through an official channel, and keep a record of the request date. Attach your policy number, payment proof, and returned Certificate of Insurance or certified Statutory Declaration.

The source material does not publish an exact refund processing timeline, so chase it early if you hear nothing after 10 business days. If you have already waited 30 days with no clear update, escalate through customer service and then consider a complaint to KPDN or TTPM if the amount is disputed.

Your Malaysia cancellation rights and the 10 day cooling-off point

In Malaysia, the Consumer Protection Act 1999 gives a 10 day cooling-off period for contracts related to future services according to the jurisdiction data provided. If your Berjaya Sompo purchase fits that type of future service arrangement, you can try to withdraw within 10 days without penalty and ask for a refund where the service has not been fully rendered.

Insurance can involve timing and risk already attached from the policy start date, so use the cooling-off argument early and in writing. Put the purchase date, policy start date, and cancellation date clearly in your message. That makes your case cleaner if the insurer or a tribunal later reviews it.

Chargeback as a last resort

If Berjaya Sompo charges you after a valid cancellation or ignores a justified refund, your last resort may be a chargeback through your bank. In Malaysia, banks usually handle this as a dispute over an unauthorised or recurring card transaction, and the practical window is often around 60 to 120 days from the transaction date or from when you discovered the problem.

Prepare your cancellation notice, proof of delivery, support emails, bank statement, and any refund promises before calling the bank. This sits within Bank Negara Malaysia's financial consumer protection framework, including the Financial Services Act 2013 or Islamic Financial Services Act 2013 complaint-handling setup. Use chargeback only after you have tried the insurer's own support channels properly.

Policy terms that affect cancellation and renewal timing

Commitment period and renewal structure

The available terms say the policy duration is 1 year and requires annual renewal. No minimum commitment beyond that annual period is specified in the source material. This means you are not locked into a multi-year contract, but mid-term cancellation still follows the written notice and short-period refund rules.

The practical takeaway is simple. If you are halfway through the year and thinking you will get half your money back, can or not? Usually not. The short-period table is less generous than a straight monthly or daily pro-rate.

Auto-renewal, free trial, and data retention gaps

The source material does not specify an auto-renewal clause, a free trial, or a post-cancellation data retention period. So the safest move is to monitor your renewal date yourself and keep your own records. Do not assume silence means cancellation has been finalised.

For readers comparing this with app subscriptions, Berjaya Sompo is much more document-based. You agree to a yearly insurance arrangement governed by Malaysian law, and the biggest consumer risk is not a hidden trial conversion. It is poor follow-up on paperwork or misunderstanding how the refund scale works.

Berjaya Sompo plans and pricing in Malaysia

Current published plans

Which plans cost more and which may be poor value

Among the published fixed-price plans, SOMPO HomeNow Lite is the least expensive at RM66.23 a year and SOMPO HomeNow Prime is the most expensive at RM347.25 a year. Basic sits in the middle at RM205.62. If your contents are modest, Prime may be overkill, especially because cancellation after several months can leave you with little or no refund.

MotorSafe pricing is discount-based rather than a single posted premium, so the real value depends on your mileage and vehicle details. If you drive above the stated yearly mileage bands, a low-mileage plan can become poor value fast. Review your actual odometer pattern before renewal.

Billing notes that matter for cancellation

All published examples here are annual, not monthly. That means there is no monthly saving calculation to compare, and it also means more money is tied up at the start of the policy year. When people cancel early, they often expect unused months back in full, but Berjaya Sompo's short-period rates reduce that expectation sharply.

No separate cancellation fee or early termination fee was found in the available terms. That is good news. The real cost of cancelling is the reduced refund scale and the minimum retained premium of RM50.00.

Malaysia consumer rights that matter if Berjaya Sompo ignores you

The laws and agencies you can rely on

For Malaysian readers, the main law named in the jurisdiction data is the Consumer Protection Act 1999. The cooling-off point provided there is 10 days for contracts related to future services. If your Berjaya Sompo policy purchase falls within that framework, act within 10 days and state clearly that you are exercising your right to cancel within the cooling-off period.

For complaints about unfair charges, ignored cancellation requests, or refund disputes, two names matter locally: KPDN and the Tribunal for Consumer Claims Malaysia, usually called TTPM. KPDN is the ministry handling consumer affairs, while TTPM is the forum many consumers use for smaller claims without going through a full court case.

How this applies to a Berjaya Sompo policy

If Berjaya Sompo accepts written cancellation but still charges you or refuses to process a valid refund basis, your paper trail becomes your strongest evidence. The insurer's own source says cancellation works through written notice and return of the Certificate of Insurance or a certified Statutory Declaration. So if you have proof that those were sent and received, your complaint becomes much stronger.

The source material does not clearly state a separate withdrawal clause in Berjaya Sompo's own terms, so the Malaysian statutory route may be more useful than arguing over missing wording in the policy page. Put dates, amounts, and documents in a simple timeline when you complain.

How to file a complaint step by step

Start with Berjaya Sompo support at 1-800-88-9933 or [email protected] and ask for a written final response. If nothing useful comes back after a reasonable period such as 14 days, file a complaint with KPDN and prepare a claim file for TTPM if money is still outstanding.

Your complaint file should include the policy number, cancellation notice, proof of sending, proof of receipt, refund request, bank or card statement, and all email exchanges. For public resources, use KPDN and TTPM. These are the practical escalation routes in Malaysia when customer service goes quiet.

What customers say about cancelling and whether the process is actually easy

Overall verdict from available reviews

The review trend provided here is blunt: 0 positive and 5 negative out of 5 unique reviews. Based on that limited sample, cancellation looks difficult rather than smooth, mainly because of slow processing, weak customer service response, and refund frustration. That does not prove every case goes badly, but it is enough to justify using written proof at every step.

Local issue data also points to difficulty reaching support during peak hours and limited product availability in rural areas. So if you are outside major urban areas or trying to call during busy periods, expect delays and plan your follow-up properly.

Recurring themes and source summary

Direct customer comments

• "I contacted their call centre to cancel my policy, but the process was very slow and took more than a month to complete." (Sikayetvar)

• "After cancelling my policy, I was still charged additional fees that were not explained beforehand." (Sikayetvar)

• "I waited more than two months for my refund after cancelling, but I still received nothing." (Sikayetvar)

• "Their customer service was very poor during the cancellation process. They were unresponsive and not helpful at all." (Sikayetvar)

• "They imposed hidden charges that were not explained earlier, and I felt deceived." (Sikayetvar)

Only negative reviews were supplied in the dataset, so that should be said honestly. On the positive side, the official cancellation rule itself is at least stated clearly enough on paper: written notice, return the Certificate of Insurance or provide a certified Statutory Declaration, and refund based on a published short-period scale. The main weakness seems to be execution, not the existence of a process.

Documents to prepare so your cancellation does not bounce back

What to gather before sending the request

Prepare a clean file before you contact Berjaya Sompo. At minimum, keep your policy number, full name, NRIC or passport, vehicle registration number for motor cover, payment receipt, and a copy of the Certificate of Insurance. If the certificate is missing, prepare a duly certified Statutory Declaration because the insurer specifically asks for that replacement document.

Save screenshots of any online policy page, quote summary, and support form submission. Add a simple note with the date you bought the policy and the date you want it cancelled. This helps if you later need to explain the timeline to KPDN, TTPM, or your bank.

What to keep after cancellation

After you send the request, keep the email sent folder copy, postal receipt, courier tracking, and any acknowledgement from Berjaya Sompo. If you ask for a refund, save the amount requested and the basis for it, such as no claim made and the relevant short-period band.

Watch your bank or card statement for at least 2 billing cycles or 60 days if a renewal or refund issue is possible. If a new debit appears after cancellation, you will need the transaction date, amount, merchant description, and your cancellation proof to dispute it quickly.

Common Berjaya Sompo cancellation mistakes that waste time and money

Sending only a phone request

A very common mistake is calling the hotline and assuming the policy is cancelled. The official method is written notice, and a phone conversation alone leaves you exposed if the file is not updated. Real complaint data already shows cancellation can move slowly, including one report saying it took more than a month.

The fix is simple. Call if you want, but always follow with email or post on the same day. Ask for written confirmation that your notice was received.

Forgetting the Certificate of Insurance or Statutory Declaration

Another trap is sending a cancellation message without the Certificate of Insurance. Berjaya Sompo says the refund timing runs until the date the Certificate of Insurance or certified Statutory Declaration is received. If that document arrives late, your refund can shrink into the next short-period bracket.

If the certificate is lost, do not wait around hoping they will waive it. Get the Statutory Declaration certified and send it with the cancellation request. That one step can make a real money difference.

Expecting a full unused premium refund

Many people assume insurance refunds work like simple monthly subscriptions. Berjaya Sompo does not use that model. After 3 months, the published refund percentage is 50.0%, after 6 months it is 25.0%, and after more than 8 months there is no refund allowed.

The solution is to estimate your refund before cancelling so you are not shocked later. Also remember the minimum premium retained is RM50.00 and no refund is given if a claim has been made.

Not monitoring for charges after cancellation

One review in the dataset complained about additional charges after cancellation. Whether that was a true error or a misunderstanding, the lesson is the same. Do not stop at sending the letter and forget about it.

Check your bank or card statement for at least 60 to 120 days if renewal timing is close. If a charge appears, contact Berjaya Sompo immediately and then raise a chargeback dispute with your issuing bank if the insurer does not fix it.

Waiting too long to escalate

Some customers lose momentum by waiting month after month for updates. The review dataset includes a complaint about waiting more than 2 months for a refund. Once a case goes cold, getting action becomes harder.

Set your own escalation calendar. If there is no acknowledgement in 3 business days, follow up. If there is no useful update in 10 business days, chase again. If 30 days pass with no resolution on a refund or disputed charge, prepare a complaint for KPDN or TTPM.

Side by side cancellation routes for Berjaya Sompo

Comparison table

Key takeaway from the comparison

All three routes can work, but they do different jobs. Email is fastest for starting the process, normal post adds formality, and registered mail gives the strongest delivery evidence. None of them removes the need to send the Certificate of Insurance or certified Statutory Declaration.

If your cancellation is straightforward and well before renewal, email plus a follow-up call may be enough. If money is at stake or you already expect a dispute, stronger proof can save you trouble later. Choose based on your risk level, not based on convenience alone.

After cancellation, how to make sure the issue is truly closed

Immediate checks in the first few days

As soon as you send the cancellation, save a copy of the request and note the date. Within 3 business days, look for a confirmation email or call record that your notice has been logged. If nothing appears, contact support again during working hours at 1-800-88-9933.

Set two reminders in your calendar: one for 10 business days to review progress, and one near the next possible renewal or debit date. This small habit catches a lot of problems early, especially when service response is slow.

Monitoring your bank statement and using a chargeback if needed

Watch your card or bank statement for at least 60 days, and longer if the policy anniversary is close. Look for any recurring premium, fresh renewal charge, or refund amount that does not match the short-period scale you were quoted. Save statement screenshots with the transaction dates visible.

If an unauthorised or repeated charge appears, contact your issuing bank and ask to dispute the transaction. In Malaysia, banks usually refer to this simply as a chargeback or a recurring card transaction dispute, with a practical window often around 60 to 120 days. Bring your cancellation notice, proof of receipt, and insurer correspondence when you file the dispute.

Alternatives if you are switching away

If you are leaving Berjaya Sompo because support has been too slow or the cancellation process feels messy, the research data points to a few alternatives in Malaysia. AIG Malaysia Insurance Berhad offers a broad line of health, travel, and property insurance. Chubb Insurance Malaysia Berhad is known for comprehensive personal and commercial cover. Allianz Malaysia Berhad has a large network and wide product range.

None of the supplied alternative data includes fixed motor pricing, so compare based on your actual coverage needs, claims service reputation, and renewal terms. For motor insurance, ask each insurer to explain cancellation and refund treatment before you buy. That one question can save you repeating the same problem next year.

Useful links

• Berjaya Sompo Claims and Support
• Berjaya Sompo HomeNow
• Ministry of Domestic Trade and Cost of Living
• Tribunal for Consumer Claims Malaysia

Berjaya Sompo cancellation address and how to use it properly

Physical address for cancellation

If you want to send a physical cancellation notice, use this address:

• Level 36, Menara Bangkok Bank, 105, Jalan Ampang, 50450 Kuala Lumpur, Malaysia

Include your written notice, policy details, and the Certificate of Insurance, or a certified Statutory Declaration if the certificate is lost or destroyed. Write your mobile number and email clearly so the insurer can contact you without delay.

Final practical tip before you send it

Do not send the letter without keeping a full copy for yourself. Scan the signed notice, the certificate or declaration, and the envelope receipt on the same day. If you later need to show KPDN, TTPM, or your bank exactly what was sent, you will have everything ready in one folder.

For most readers in Malaysia, the most efficient approach is simple: send written notice, attach the right document, follow up within 3 business days, and monitor your statement for 60 to 120 days. That is the best way to cancel Berjaya Sompo without unnecessary drama.