Cancellation V380: Easy Method

What is V380

What Malaysians usually sign up for

V380 is a camera and cloud-storage service used with IP security cameras. In practice, most people do not pay for the camera app itself. They pay for recurring cloud recording plans inside the V380 ecosystem, usually through the app or their account.

If you are here, chances are you are already annoyed because the cancellation path is not obvious or because a renewal charge appeared after you thought you were done. That frustration is common. The main paid product is cloud storage for surveillance footage, with monthly plans such as Trial Plan at $0.99 (RM5)* and AI Cloud Recording at $9.99 (RM47)*.

The features people actually pay for

V380’s paid side is mainly about storing video remotely instead of relying only on local memory cards. Available plan names from current published information include 7-Day Storage at $4.99 (RM24)* per month, 30-Day Storage at $6.99 (RM33)* per month, 7-Day AI Storage at $6.99 (RM33)* per month, and AI Cloud Recording at $9.99 (RM47)* per month.

That means the subscription is useful only if you want cloud playback, longer retention, or AI-related recording features. If you only use the camera for live view or local storage, there is a real chance you are paying for something you no longer need, lah.

How the business model works in Malaysia

For Malaysia, the service appears to work as a recurring cloud subscription with auto-renewal if you signed the package contract in the app. The published user-agreement wording says the package renews before expiry, the fee is deducted 7 days before expiration, and users are notified 3 days before deduction "when purchasing a cloud service package" (v380.app/user-agreement/).

Local MYR pricing is not officially published as a dedicated Malaysia price list, so the clearest working reference is the in-app USD pricing converted to ringgit. Payment normally follows the channel used at signup, such as App Store, Google Play, or direct account billing. No fixed commitment period was specified in the available terms, which is good news for cancellation.

How to cancel V380 without getting charged again

Checks to do before you tap cancel

Many V380 users worry about two things at the same time: getting billed again and losing access too early. The safest approach is to check your billing date before doing anything. V380’s terms say renewal fees may be deducted 7 days before expiry, so do not wait until the last minute.

Before cancelling, take screenshots of your current plan name, renewal date, payment channel, and any active device binding. Save any footage you still need because no published retention rule was found after cancellation. If your package is still unused and not bound to a device, that detail matters a lot for refund eligibility.

• Screenshot the plan page and next renewal date
• Note whether you subscribed by web account, App Store, or Google Play
• Save important cloud clips to local storage
• Check whether the cloud package is already bound to a device

Cancel through your V380 account

If you subscribed directly through V380, the published account path is quite specific. Log in to your V380 account, go to Profile, tap your profile picture to open Personal Information, select Account Cancellation, then press Apply for Cancellation and Confirm (v380.app/how-to-cancel-v380-account/).

This is the route for account cancellation, and it is the clearest direct path currently published. Because support contact details are thin, save screenshots of every page, especially the final confirmation page. If the app is unstable or crashes, open the help page at V380 FAQ and try from another device or browser session.

Cancel through App Store or Google Play

If you subscribed on iPhone, cancel from App Store and not only inside V380. Open App Store, tap your profile icon, choose Subscriptions, find V380, then tap Cancel Subscription (v380.app/how-to-cancel-v380-account/). This method often gives the best proof because Apple shows the subscription status clearly.

If you subscribed on Android, open Google Play Store, tap the menu area, choose Subscriptions, locate V380, and tap Cancel Subscription (v380.app/how-to-cancel-v380-account/). A very common mistake is deleting the V380 app and assuming billing stops. It does not. The store subscription stays live until you cancel at the billing platform.

Support, missing contact channels, and written proof

V380’s support details are limited. No public phone number, live chat, or email address was available in the verified research set, and service hours were not specified. The only verified help point provided here is V380 FAQ.

If you need a paper trail, you can send a written cancellation notice by post to any official address you already have from your invoice or seller records, but no public cancellation address was found in the research. Some consumers now use digital registered-letter services such as Postclic for timestamped proof of sending, receipt, and opening, which can be useful if a merchant later disputes your notice.

After you cancel, what changes and when

Access usually continues until the paid period ends

V380 says users can cancel at any time, but the available terms do not promise a pro-rated refund for the unused remainder of a bound package. In practical terms, expect access to continue until the end of the already paid billing period unless the platform store tells you otherwise.

Example: if your package expires on 30 August and you cancel on 20 August, you will usually keep access until 30 August. Because the renewal fee may be deducted 7 days before expiry, late cancellation can still leave you with one more charge if you miss that cut-off.

If you do nothing, auto-renewal continues

The auto-renew clause is clear enough on one point: a signed cloud package renews automatically before expiration with the same package as the original one (v380.app/user-agreement/). The fee is deducted 7 days before expiry, with notice 3 days before deduction.

For consumers in Malaysia, that means you should set your own reminder at least 10 days before the renewal date. Relying only on a notification is risky if the app is crashing, your email is buried, or push alerts are off.

Your footage and account data

No published data-retention rule after cancellation was found in the available sources. So, do not assume cloud clips will sit there safely after the billing cycle ends. Download what you need before the final service date.

If you are cancelling the whole account, also remove or note your connected devices and serial details. If you ever dispute a later charge, these records help show when you stopped using the service.

Refunds, charge disputes, and what V380 actually allows

The published refund rule is narrow

Here is the key point that catches many users: V380’s published refund rule for cloud service packages is limited to packages requested within 7 days of purchase and not bound to a device (v380.app/can-i-get-the-refund-for-repeated-purchases/). Once the package has been bound and later unbound after use, refunds are not supported.

That means most ordinary cancellations do not lead to a refund. If you used the cloud plan on a camera even briefly, your refund chances drop sharply based on the wording V380 published.

How to ask for a refund in the real world

If your case fits the rule, act fast. Gather the transaction date, exact amount, plan name, store receipt or payment receipt, and evidence that the package was never bound to any device. Then go through the support entry point at V380 FAQ and follow any available help form or contact path there.

Billing error cases are mentioned by V380, but the company does not publish a detailed step-by-step procedure in the available sources. So your strongest case is a short written timeline: purchase date, charge amount, why the package was unused, and screenshots of the unbound status.

Malaysia withdrawal rights and chargeback route

Malaysia does not give a universal cooling-off right for every digital subscription. Under the Consumer Protection Act 1999, you can seek redress when services are not delivered properly, while the Direct Sales and Anti-Profiteering Act 1993 provides a 10 working day cooling-off period for qualifying direct sales contracts. That 10-day rule does not automatically cover every app subscription.

If you were charged after valid cancellation or you see an unauthorised recurring charge, ask your bank for a chargeback or a dispute on the card transaction. In Malaysia, banks commonly work within about 60 to 120 days from the transaction date or from when you discovered the issue, under Bank Negara Malaysia’s complaint-handling framework linked to the Financial Services Act 2013 and Islamic Financial Services Act 2013.

V380 terms that matter before your next renewal

The auto-renew clause in plain English

The published V380 user agreement says that when you purchase a cloud service package, the system can sign a contract for that package, and the signed package renews automatically before expiration with the same package as the original one (v380.app/user-agreement/). For users, the practical meaning is simple: unless you stop it, the same monthly package rolls over again.

The same source says the fee is deducted 7 days before expiration and users are notified 3 days before deduction. So if your renewal date is close, cancelling on the final few days can be too late to stop the next deduction.

What the terms do not clearly tell you

No commitment duration was specified in the available sources. No free-trial conversion rule was specified either, although a Trial Plan exists in pricing. Data retention after cancellation, applicable law, and dispute-resolution details were also not specified in the available terms collected for this guide.

When terms leave those gaps, the practical move is to preserve your own evidence. Save the receipt, the plan screen, and the cancellation timestamp. If a dispute starts later, your proof matters more than assumptions.

V380 plans and pricing in Malaysia

Current published subscription plans

Prices are approximate, converted from USD at 1 USD ≈ 4.72 MYR. Actual local billing may differ slightly depending on App Store, Google Play, tax treatment, or exchange movement.

Which plans cost the most and least

The cheapest published recurring option is the Trial Plan at $0.99 (RM5)* per month. The most expensive is AI Cloud Recording at $9.99 (RM47)* per month. Mid-tier pricing clusters around $4.99 (RM24)* to $6.99 (RM33)* monthly.

There is no verified annual pricing in the available data, so there is no published annual saving to calculate. Also, no cancellation fee or early termination fee was found in the terms, which is one part of the story that is refreshingly straightforward.

What Malaysian consumer rights can help if V380 ignores you

Laws that may apply to a V380 dispute

For Malaysia, the two key laws are the Consumer Protection Act 1999 and the Direct Sales and Anti-Profiteering Act 1993. The Consumer Protection Act can help when a paid digital service does not match what was promised, or when recurring charges continue wrongly. The direct-sales cooling-off rule of 10 working days applies only to qualifying direct sales contracts, not automatically to every in-app subscription.

For payment disputes and complaint handling involving card transactions, Bank Negara Malaysia’s framework matters because banks must handle disputes properly under the Financial Services Act 2013 or Islamic Financial Services Act 2013. For telecoms and communications complaints, MCMC may also become relevant because V380 operates in a connected digital-services context.

Where to complain if cancellation or refund goes nowhere

If V380 keeps charging after cancellation or refuses to address an obvious billing problem, start with a written complaint to the merchant using your screenshots and receipts. If there is still no fix, escalate to KPDN and consider filing at the Tribunal for Consumer Claims Malaysia, known as TTPM, especially when the disputed sum is modest and you want a practical route.

For an unauthorised or recurring card charge, contact your issuing bank straight away and ask for a charge dispute. Send the cancellation proof, screenshots of the store or account status, and the exact transaction amount in RM. If the bank process stalls, you can ask what its internal complaint escalation path is under Bank Negara Malaysia rules.

Useful Malaysian authorities

KPDN is the Ministry of Domestic Trade and Cost of Living, and TTPM is the Tribunal for Consumer Claims Malaysia. These are the local names readers should know if a small digital-subscription dispute starts becoming a hassle.

• KPDN official portal: KPDN
• TTPM official portal: TTPM
• MCMC official portal: MCMC

What customers say about cancelling V380

The short verdict from available reviews

Based on the review set provided for cancellation-related issues, the trend is clearly negative: 5 negative reviews out of 5 unique reviews, with 0 positive cancellation reviews in that sample. So, honest answer: cancellation looks harder than it should be, mostly because users describe unclear menus, continuing charges, and weak support response.

That does not mean every user has a bad experience with the cameras themselves. Some users liked the product before app problems started. But for cancellation and billing control, the review trend is poor.

Recurring themes in the feedback

Direct user quotes worth paying attention to

• "Be careful with this app. It secretly charges for 'V380 Cloud AI Service HK' and makes it almost impossible to cancel. There is no clear unsubscribe option and even after deleting the app the charges continue." (App Store)
• "Cancelling a subscription to V380 Pro often involves navigating through their app or website, which can be confusing. Additionally, users may face delayed responses from customer support when seeking assistance with cancellation." (Chargeback)
• "This app was good in the past. Recently the app keeps crashing on my iPhone too. I have reinstalled once. After a few days it crashed again and I cannot open the app now." (App Store)

Documents to keep before and after you cancel

Before cancellation

If you want a smooth dispute process later, documentation is everything. Save the subscription page showing the plan name, the next billing date, and the payment channel. For V380, this matters because cancellation depends on whether you subscribed directly, via App Store, or via Google Play.

• Screenshot of plan and renewal date
• Screenshot of device-binding status
• Receipt from Apple, Google, or card issuer
• Saved copies of important cloud footage

After cancellation and for refund claims

After you cancel, keep the final confirmation screen and any email or store status page that shows the subscription has ended or will end on a specific date. If you ask for a refund, include the transaction ID, purchase date, plan price, and evidence that the package was not bound if that is your case.

• Cancellation confirmation screenshot
• Transaction ID and charge amount
• Bank or card statement entry
• Timeline of your complaint messages

Common V380 cancellation mistakes that cost people money

Cancelling in the wrong place

A classic mistake is cancelling only inside the app when the subscription was bought through App Store or Google Play. Real-world result: the user removes the app, feels done, then sees another RM24 or RM33 charge next month. Always match the cancellation channel to the original payment channel.

Solution: open your store purchase history and confirm where the recurring billing sits. If it is on Apple or Google, cancel there and screenshot the final status page.

Waiting too close to the renewal date

V380 says fees may be deducted 7 days before expiration, with notice 3 days before deduction. So if your plan ends on 30 August and you cancel on 28 August, can or not stop the charge? Maybe not. The deduction may already have happened.

Solution: cancel at least 10 days before the expiry date. Then check your card statement again during the next billing window.

Expecting a refund after using the cloud package

Many users assume a monthly subscription means pro-rated refunds are normal. V380’s published rule says refunds are supported within 7 days only if the cloud package has not been bound to a device. Once used and unbound later, refunds are not supported.

Solution: if you bought the wrong package by mistake, stop using it immediately and document that it was never bound. That gives you the best chance.

Not keeping proof when the app is unstable

Two review comments mention app crashes on iPhone, and that can block access to settings right when you need to cancel. If you rely on memory and do not save proof, a later dispute becomes messy.

Solution: the moment you cancel, save screenshots and, if the app is failing, use the relevant store subscription page or browser-based account access instead of retrying the crashing app all day.

Quick comparison of V380 cancellation methods

Side-by-side cancellation table

What this table means in practice

The direct account route is simple on paper because V380 publishes a clear click path. App Store gives stronger evidence because Apple’s subscription page is explicit, but users sometimes need extra processing time for the status to reflect. Google Play is usually straightforward if the subscription is active there.

No single method suits everyone. The right choice depends on where the recurring charge actually lives. If you choose the wrong route, cancellation may not stick.

What to do in the days after cancellation

Immediate checks after the request

Right after cancelling, confirm the exact end date shown on the screen and set a calendar reminder 8 to 10 days before the next expected cycle. This is especially useful for V380 because the service may deduct 7 days before expiration under its published terms.

Then log back in once more and verify whether the plan still shows as active, cancelled, or expiring. If the app is glitchy, use the store subscription page or account screen in a browser for a second proof source.

Bank statement monitoring and chargeback timing

Monitor your bank or card statement for at least one full billing cycle after the end date. Look for the exact merchant descriptor used previously. If a charge appears after cancellation, contact your bank and say you want to dispute an unauthorised or recurring card transaction.

In Malaysia, banks commonly work within about 60 to 120 days from the transaction or from the discovery of the problem. Have ready your cancellation screenshot, receipt, and a short timeline. This sits within Bank Negara Malaysia’s financial consumer protection framework, so do not delay.

Alternatives if you are leaving V380 for good

If you are done with V380, a few alternatives mentioned in the research are Kami Home, LView, and IP Cam Soft. Kami Home focuses on easy household monitoring, LView offers smart cloud-camera functions, and IP Cam Soft is more software-driven with live view, recording, and playback options.

These alternatives still require you to compare billing models carefully. Before subscribing anywhere new, check whether the plan is monthly, whether auto-renew is on by default, and whether the refund rule depends on device activation.

Useful links

• V380 FAQ
• KPDN official website
• TTPM official website
• MCMC official website

Where to send a cancellation notice if you want an address

No public cancellation address was found

No verified physical cancellation address for V380 was found in the research data used for this guide. That means the realistic cancellation routes for Malaysia are online account cancellation, App Store cancellation, or Google Play cancellation, depending on how you subscribed.

If you already have a billing address from an invoice, marketplace seller, or prior correspondence, you may use it for a written notice as an extra record. But for actually stopping the recurring charge, the billing platform remains the key place to cancel.

Best practical takeaway for Malaysia

If your goal is simple, here is the cleanest path: identify the payment channel, cancel there, screenshot everything, and watch your statement for one more cycle. If a charge still lands, escalate fast to the bank, and if the merchant ignores you, move the complaint to KPDN or TTPM with your proof bundle.

That is the senang version of a messy process. With V380, speed and documentation matter more than long arguments.