Cancellation Netboom: Easy Method

What is Netboom

Netboom at a glance for users in Malaysia

Netboom is a cloud gaming subscription that lets you play PC titles on phones, tablets, and computers without installing big game files locally. The service says it supports over 200 games in one source and over 300 games in another, with new games added weekly, and it works across Windows, macOS, Android, and iOS (netboom.com).

For Malaysians, the key thing is this: Netboom is not sold like a one-off game purchase. It runs on recurring billing, and your account can work across multiple platforms, so the place where you subscribed matters a lot when you want to cancel. That is where many users get stuck lah.

What users are actually paying for

The subscription pays for streamed access to PC games, not ownership of the games themselves. Netboom also promotes support for several control modes such as gamepad, keyboard and mouse, and virtual keyboard, which is useful if you play on mobile and do not have gaming hardware (netboom.com).

There is no free trial listed in the terms or FAQ. Netboom says users can join Discord community events to get free gold coins and redeem game time, but that is not the same as a normal free trial that converts into a paid plan (netboom.com, h5.netboom.com).

How Netboom behaves in Malaysia

Pricing is published in USD, not in Ringgit, so Malaysian users usually see a foreign currency charge that converts through their card or app store. The verified plan data shows Monthly Membership at $9.99 (RM47), Quarterly Membership at $27.99 (RM132), and Yearly Membership at $99.99 (RM472), while another official register page also mentions lower promotional pricing such as $4.99 per month (RM24) and $9.99 per year (RM47) on some pages (netboom.com).

That mismatch means you should always screenshot the plan page before subscribing or cancelling. Netboom does not list a Malaysia phone line, no live chat is available, and support is handled mainly through the account page, app store billing tools, or email at [email protected] and [email protected] based on the published material.

How to cancel Netboom without getting charged again

Checks to do before you press cancel

Many Netboom members feel annoyed because the cancellation option is not always obvious, and some worry they will lose access too early. Before doing anything, note your next billing date, screenshot your current plan name, and save proof of the payment channel you used, because a web purchase, App Store purchase, and Google Play purchase are managed in different places.

If you have in-game progress expectations, be realistic. Netboom says in-game save support is currently under development, so do not assume your game data will be stored in a way you can recover later (netboom.com). Also save your account email, transaction ID, and any receipt from Apple, Google, or card billing.

• Screenshot the subscription plan page and the billing amount in RM and USD if shown
• Check whether the charge came from Netboom directly, App Store, or Google Play
• Save the latest receipt email and card statement line
• Open your account on the same device and store where you originally subscribed

Cancel through the Netboom website or account page

If you subscribed on the web, Netboom’s own FAQ says to visit the subscription plans page and click Manage Subscription to cancel or upgrade (netboom.com). The practical path is usually sign in, open the subscription or plans area, then choose Manage Subscription. If you cannot see it on desktop, try the mobile site at Netboom mobile site because some users find different account menus there.

Once you see Manage Subscription, look for the active plan, renewal status, and cancellation control. Take a screenshot before and after you submit the cancellation. If the page only shows upgrade options and no clear cancel button, email support immediately with your account email, billing date, and a screenshot of the missing option. Do it before the renewal day, not on the same day can or not depends on processing speed.

Cancel through App Store or Google Play

If your charge came from Apple, do not waste time searching inside Netboom for the cancel button. Netboom’s FAQ says iOS subscriptions are managed in the App Store by opening your account settings and selecting Subscriptions to cancel or upgrade (netboom.com). On iPhone, the usual path is App Store, tap your profile picture, tap Subscriptions, select Netboom, then tap Cancel Subscription.

If your charge came from Google Play, open Google Play, tap your profile, go to Payments and subscriptions, tap Subscriptions, choose Netboom, then cancel. Netboom’s FAQ confirms that Google Play subscriptions are managed there, not inside the app itself (netboom.com). This is a very common mistake among Android users who cancel in the app but forget the Play subscription is still live.

Contact support by email or send written notice

Netboom does not publish a phone number and does not offer live chat in the verified support data. The working contact point is [email protected], and the service notes also mention [email protected]. In your email, write your account email, payment channel, amount charged, date charged, and attach screenshots. Ask for written confirmation that renewal has been stopped.

If you want extra proof, you can also send a registered letter to the published Singapore address. Some users now use digital registered delivery services such as Postclic because they generate timestamped proof of sending, receipt, and opening without queueing at the post office. It is not the main route for Netboom, but it can help if you are preparing a complaint record.

Postal route if online cancellation fails

If the account page is broken or support does not reply, you can send written cancellation notice to the published address:

• C/O: HILDA LOE ASSOCIATES PTE. LTD., 141 Middle Road, Singapore 188976

State your full name, account email, date of request, last charge amount, and that you want renewal terminated before the next billing date. Keep the postal receipt and a copy of the letter because this can support a later complaint to KPDN, TTPM, or your bank.

After you cancel, what changes and what stays

Access usually continues until the end of the paid period

Netboom’s published help text explains how to cancel but does not say that access ends immediately. In practice, subscriptions of this type usually stay active until the next billing date after cancellation, so if you cancel on 10 July and your renewal is 20 July, expect access until 20 July unless your store page says otherwise.

This matters if you are trying to avoid being cut off too early. Take a screenshot of the renewal screen after cancelling. If it shows an expiry date, save that image because it is your best proof if access disappears before the period you already paid for ends.

What happens if you do nothing

The terms do not clearly spell out an auto-renewal clause in the extracted data, but recurring subscriptions sold through web billing, App Store, and Google Play normally renew until you cancel them. If you leave the plan active, the next monthly, quarterly, or yearly charge can hit automatically on the renewal date.

Because the commitment duration is not specified in the terms data, there is no verified early termination penalty. The useful part for users is simple: no cancellation fee was found, but waiting too long can still trigger the next full billing cycle.

Your account data and game progress

Netboom does not clearly state a data retention period after cancellation in the available terms data. That means you should assume your account profile may remain, but any premium access tied to the subscription will stop when the paid period ends.

For game progress, there is an extra warning. Netboom says in-game save support is currently under development (netboom.com). If a title matters to you, do not count on the service holding that progress safely after cancellation.

Netboom refund policy and the hard truth on getting money back

What the terms say about refunds

Many users get upset here because they cancel and then expect part of the fee back for unused days. Netboom’s terms are blunt: after cancellation, there is no refund, including for unused periods, based on the verified refund data and the service clauses page (h5.netboom.com).

That means if you cancel a yearly plan halfway through, the official position is still no refund. There is also no cancellation fee found in the terms, so the financial risk is not a penalty fee but losing money on the remaining period if you stop using the service early.

Refund rights in Malaysia

In Malaysia, the Consumer Protection Act 1999 applies to many consumer transactions, but it does not create a universal cooling-off period for every online subscription. A 10-working-day cooling-off period is more clearly linked to direct sales contracts under the Direct Sales and Anti-Pyramid Scheme Act 1993, which usually will not fit a normal Netboom app or web subscription.

For prepaid future services, Section 17 of the Consumer Protection Act 1999 can matter in some service contract situations. Still, Netboom’s setup is a digital gaming subscription with foreign terms, so refund success under Malaysian consumer law is not automatic. If the issue is not buyer’s remorse but an unauthorised or duplicate charge, your case is stronger.

How to ask for a refund anyway

If the charge was wrong, act fast. Email [email protected] with your account email, amount charged, charge date, and screenshot proof. If you subscribed through App Store or Google Play, submit the request through that same billing channel as well, because platform billing disputes are often handled there more efficiently than by the app publisher.

Be specific in your message. Say whether the problem is duplicate billing, billing after cancellation, or charge on the wrong account. Ask for written confirmation, not just a generic apology. Most users should not expect a pro-rated refund for unused time because the terms say no refund after cancellation.

Chargeback in Malaysia as a last resort

If you were charged after cancellation or see an unauthorised recurring card transaction, you can dispute it with your issuing bank in Malaysia. Locally, people just call this a chargeback or a card dispute. The usual bank and card-network window is around 60 to 120 days from the transaction date or from when you discovered the problem.

This sits within Bank Negara Malaysia’s consumer protection framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013, together with complaint-handling rules for financial institutions. Bring your cancellation screenshot, support emails, card statement, and any failed attempts to resolve the matter directly with Netboom.

Netboom terms that matter before and after you subscribe

Subscription conditions taken from the published terms

The service clauses page does not clearly specify auto-renewal wording or a commitment duration in the extracted data, so that part remains unclear. What is clear is that there are currently no free trials, and users can instead join Discord events for free gold coins and redeem game time (h5.netboom.com).

That reduces one common trap because there is no standard free trial conversion to paid billing in the verified material. Still, a paid plan can continue recurring unless you cancel through the right channel before the next billing date.

Applicable law and dispute wording

Netboom’s terms say the Terms of Use are governed by the laws of the People’s Republic of China, without regard to conflicts of law principles (h5.netboom.com). For a Malaysian user, this does not remove your ability to complain to local authorities about a consumer transaction affecting you in Malaysia, but it does show the company is framing disputes under foreign governing law.

The terms also say that if a user is not satisfied with the provider’s decision on a complaint, the user may take the matter to an external independent dispute resolution process (h5.netboom.com). If support goes nowhere, your practical escalation path in Malaysia is usually KPDN, TTPM, and your issuing bank for billing disputes.

What the terms do not clearly explain

The terms data does not specify how long account data is retained after cancellation. It also does not clearly set out a notice period in days. Because of that, the safest move is to cancel at least a few days before renewal and save full evidence of the request.

The gap in detail is exactly why screenshots matter so much with Netboom. If the page changes later, your saved proof may be the only clear record of what your account showed on the day you cancelled.

Netboom plans and pricing in Malaysia

Current plan list from verified sources

Prices are approximate, converted from USD at 1 USD ≈ 4.72 MYR. Netboom also shows other promotional figures on some official pages, including $4.99 (RM24) per month and $9.99 (RM47) per year, so check the official site for the exact current local charge.

Which plan costs more and where the value sits

The highest verified recurring plan in the dataset is the Yearly Membership at $99.99 (RM472). The lowest verified recurring plan in the same dataset is the Monthly Membership at $9.99 (RM47), although some official pages also display lower promo pricing such as $4.99 (RM24) monthly.

The quarterly plan at $27.99 (RM132) sits in the middle, but the published pricing is inconsistent across official pages. That is a red flag for budgeting, not necessarily a scam. It simply means you should capture the exact checkout screen before you agree to anything.

Billing notes for Malaysian users

No cancellation fee or early termination fee was found in the terms. There is also no free trial in the verified material, so you are usually paying from day one (h5.netboom.com, netboom.com).

If your card is billed in USD, your bank may add exchange differences or foreign transaction fees. The difference may be small on a monthly plan but more noticeable on a yearly charge, so it is worth checking the final Ringgit amount on your statement.

Your rights in Malaysia if Netboom keeps billing or refuses to fix an error

Laws that matter for a Netboom subscription

In Malaysia, the main law is the Consumer Protection Act 1999. It does not give a blanket cooling-off right for every online subscription, so a normal Netboom purchase through the web, App Store, or Google Play may not come with an automatic cancellation window just because you changed your mind.

The Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10-working-day cooling-off period for direct sales contracts. That usually applies to direct sales arrangements, not to ordinary digital app subscriptions. For Netboom, the stronger consumer argument is usually unfair billing, unclear cancellation, or a charge after a valid cancellation attempt.

How Malaysian law helps on prepaid services and billing disputes

Section 17 of the Consumer Protection Act 1999 can matter for future services contracts where consumers pay ahead for services to be provided later. This area is more often discussed with packages such as gyms or beauty services, but the principle is still useful when a business keeps money for services not properly delivered.

If Netboom charged you again after you cancelled, your faster route is often the bank dispute process rather than arguing abstract contract terms. For card issues, contact your issuer quickly and mention it as an unauthorised recurring transaction or a chargeback request.

How to complain to KPDN and TTPM

If Netboom ignores you, prepare a short complaint file with screenshots, receipts, support emails, and your cancellation proof. Then file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN, through its consumer complaint channels. If money is still disputed after that, the Tribunal for Consumer Claims Malaysia, or TTPM, is the next practical escalation path for many consumer disputes.

In your complaint, state the amount in Ringgit, the date of each charge, the date you cancelled, and the remedy you want. Be concrete. Ask for reversal of the unauthorised charge, not a vague request for justice. That makes the file much easier to assess.

Useful authority contacts

KPDN is the consumer affairs authority most Malaysians know for trade and consumer complaints, while TTPM handles many lower-value consumer claim disputes. Use their official portals and keep the submission reference number once filed.

• KPDN official website
• TTPM official website

What customers say about cancellation and billing

Overall verdict based on available reviews

Cancellation looks difficult rather than smooth. The review set provided here shows 5 negative reviews out of 5 unique reviews, with 0 positive reviews in the cancellation sample. The recurring pattern is not one single technical glitch but two practical issues: users struggle to find the cancellation route, and some say they were charged after trying to cancel.

To be fair, Netboom does offer multiple official cancellation channels through web, App Store, and Google Play (netboom.com). The problem is that real users still report friction in locating the correct path or getting billing to stop cleanly.

Recurring themes from user feedback

Individual user examples

• "I could not cancel my Netboom subscription through their website because no cancellation option was provided." (Reclame AQUI)
• "I bought a Netboom subscription through Google Play, but after cancelling it, I was still charged extra without explanation." (Şikayetvar)
• "I tried to cancel the subscription through the app, but there was no option to cancel, forcing me to contact customer support." (Şikayetvar)
• "I bought a Netboom subscription, but after cancelling it, I did not receive a refund even after several weeks." (Şikayetvar)
• "I found that Netboom charged me extra without my knowledge after I cancelled the subscription." (Şikayetvar)

Documents to keep before and after you cancel

What to save before cancellation

If you want a senang dispute later, your evidence file should start before cancellation, not after the extra charge appears. Save the plan page, account email, billing date, and the page that shows whether you subscribed on the web, App Store, or Google Play.

• Screenshot of current plan page
• Receipt email or app store receipt
• Card or e-wallet statement line
• Account profile showing your email

What to save for refund or billing complaints

For a refund request or bank dispute, the strongest items are transaction IDs, exact dates, and the cancelled status page. If Netboom support replies, save the full email header and body, not just a cropped screenshot.

• Transaction ID and amount charged
• Date and time of cancellation
• Confirmation email or cancellation screenshot
• Follow-up support correspondence

Common Netboom cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A very common mistake is cancelling inside the app when the subscription was actually billed by App Store or Google Play. In that case, the store subscription may stay active even if you removed the app or changed settings inside Netboom.

Solution: match the cancellation channel to the original billing channel. If Apple billed you, cancel in App Store. If Google billed you, cancel in Google Play. If the charge came direct from Netboom, use Manage Subscription on the web account page.

Waiting until the renewal day

Some users try to cancel on the exact day they expect billing to run. That is risky because time zones, card processing, and store cut-off times can work against you. If the charge posts before your cancellation takes effect, you may still be billed for the next cycle.

Solution: cancel a few days early and keep screenshots. This matters even more for quarterly and yearly plans where the amount can be RM132 or RM472 based on the verified pricing set.

Expecting a pro-rated refund

Another mistake is assuming unused days will be refunded automatically. Netboom’s published policy says no refund after cancellation, including unused periods (h5.netboom.com). That means stopping the next renewal is your main win, not recovering leftover days.

Solution: if the charge was valid and you simply changed your mind, do not expect much. If the issue is duplicate billing or billing after cancellation, document it clearly and push through support, then your bank if needed.

Not keeping proof of cancellation

When the button is hard to find, people rush the process and forget to save evidence. Then if a later charge appears, there is no simple proof showing the status page or the date the request was made.

Solution: save the before screen, the after screen, and any email confirmation. Also place a calendar reminder for the expected expiry date and one more reminder 3 days after that to check your card statement.

Comparative recap of cancellation methods

Methods, timing, fees, and difficulty

How to choose the most suitable route

If your account page clearly shows Manage Subscription, web cancellation is the fastest. If the charge came from Apple or Google, the store route is usually cleaner because billing control sits there. Registered mail is slower but useful when you need a paper trail for a later complaint.

No single method suits every case. The best choice depends on where the charge originated and whether you already have proof that online cancellation failed.

What to do right after cancelling

Immediate follow-up steps

Right after cancellation, check for a status message, expiry date, or confirmation email. Take one final screenshot and store it together with your receipt. Then create a reminder for the day after the next expected billing date so you can verify no new charge has appeared.

If support promised a manual cancellation by email, do not assume it is done until you see written confirmation. This is where many users get caught because the request was sent, but the renewal was never actually switched off.

Monitor your bank statement and escalate fast if needed

Watch your card or store billing for at least one full cycle after cancellation. If an unauthorised recurring charge appears, contact your bank and say you want to dispute a recurring transaction or request a chargeback. In Malaysia, the common timeframe is around 60 to 120 days, depending on bank and card-network rules.

If you need alternatives after cancelling, the research list available here actually covers payment gateways rather than cloud gaming rivals, so it is not useful as a gaming replacement list. Useful links for the cancellation process are below:

• Netboom FAQ
• Netboom mobile site
• Netboom registration and plans
• Netboom service clauses
• KPDN official website
• TTPM official website

Netboom cancellation address and whether you really need it

The published physical address

Netboom does not appear to maintain a dedicated cancellation address in Malaysia. The published corporate contact address available for written notice is:

• C/O: HILDA LOE ASSOCIATES PTE. LTD., 141 Middle Road, Singapore 188976

Use this if the online route fails, if you need formal proof for a complaint file, or if support stops responding. Include your account email, billing evidence, and a clear sentence asking for subscription termination before the next billing date.

Why most Malaysians should still cancel online first

For most users in Malaysia, the practical route is still web account management or the app store that handled the payment. That is faster, cheaper, and more likely to stop renewal in time. The address is a backup tool, not the everyday method.

If Netboom keeps charging after a valid cancellation attempt, move quickly with a documented complaint to KPDN or TTPM and raise the card dispute with your bank. That combination usually gives you the strongest position.