Cancellation Level Up Fitness: Easy Method

What is Level Up Fitness in Malaysia, and what are you actually paying for?

Level Up Fitness as a local gym subscription service

Level Up Fitness is a Malaysia-based gym service with support details pointing to Kuching, Sarawak, including a contact number at +60 82 233 222 and a business address at Wisma Everrise, Lot 376, Jalan Petanak, 93100 Kuching, Sarawak. Its public support page lists operating hours from Monday to Friday, 8:00 AM to 6:00 PM, Saturday, 8:00 AM to 5:00 PM, and it is closed on Sunday and public holidays " (levelupfitness.com).

If you are here because cancellation feels blur or because you worry they may bill you again, that frustration is fair. Level Up Fitness runs on a recurring membership model, and the key cancellation rule is simple but strict: you need to submit a cancellation form countersigned by staff or send a written email request at least 3 working days before the next billing period " (levelupfitness.com).

The features members usually pay for

The service is built around physical gym access, class booking, events, and account management. Available public information also says the app is used by members to reserve classes, sign up for gym events, and manage their accounts, which tells you the paid value is not just entry to the gym floor, but also scheduled classes and community activities linked to your membership.

Two recurring local pain points are worth knowing before you stay or cancel. Members in Malaysia may face limited class availability during peak hours, and some equipment may be temporarily unavailable during maintenance. These are not cancellation tricks, but they do affect whether the membership still feels worth the monthly cost.

How the business model works in practice

Based on the verified policy page, Level Up Fitness charges recurring monthly or yearly fees, and it also mentions joining fees, pro-rata first month fees, freeze fees, and short-term passes. That tells you this is not a freemium app and not a casual pay-only-when-you-use model. It is a formal subscription setup with multiple charge types " (levelupfitness.com).

Some contract details are not publicly spelled out on the available source, including auto-renewal wording, minimum commitment, free trial terms, and data retention after cancellation. What is clear is the money side: all payments are stated to be strictly non-refundable, including joining fees and unused time, so you should assume the membership keeps running until the end of the paid billing cycle unless your cancellation reaches them in time.

How to cancel Level Up Fitness without getting charged again

Checks to do before you send anything

Many members get annoyed here because the rule is not complicated, but the timing can catch you out. Level Up Fitness says your request must reach them at least 3 working days before the next billing period, so the smartest move is to check your last charge date on your card or bank statement and count backward with weekends in mind " (levelupfitness.com).

Before you cancel, save proof of your current membership. Take screenshots of your account page, your latest payment, any class bookings, and your profile details in case support later says the request came late or says there were outstanding fees. Also note that cancellations are only processed once all outstanding fees are paid in full, including the final billing period.

• Take a screenshot of your current plan name and billing status.
• Save your latest transaction date and amount.
• Check whether any freeze fee or unpaid balance appears on your account.
• Write down the next expected billing date.
• Cancel at least 3 working days early, not on the last minute.

Cancel through your account or with the official cancellation form

The clearest official method is this: submit a Cancellation Form countersigned by a Level Up Fitness staff member, or email a written request to [email protected] at least 3 working days before the next billing period " (levelupfitness.com). The company also provides a contact page at Level Up Fitness contact page, which is useful if you need the latest branch contact details.

The available sources do not publish an exact online click path such as Account > Membership > Cancel. Because of that, do not waste time hunting for a hidden cancel button if you cannot find one quickly. Use the two channels the policy actually names: the cancellation form signed by staff, or a written email request.

• Open your member account and look for membership or billing details.
• If no cancel button appears, prepare a written request immediately.
• Email [email protected] with your full name, membership number if available, phone number, branch, and requested cancellation date.
• Ask for written confirmation that your membership will end before the next billing cycle.
• If you visit a branch, request the Cancellation Form and make sure a staff member countersigns it before you leave.

Email, phone, and postal options that work in Malaysia

Email is the fastest documented route because it creates a timestamp. Send your request to [email protected] during business hours if possible, then keep the sent email, attachments, and any auto-reply. If you want human follow-up, call +60 82 233 222 during support hours: Monday to Friday, 8:00 AM to 6:00 PM, or Saturday, 8:00 AM to 5:00 PM " (levelupfitness.com).

Phone calls help for chasing status, but do not rely on a verbal promise alone. Ask the staff member to confirm by email. If you prefer hard-copy proof, you can also send a letter to the Kuching address. Some consumers now use certified digital letter services such as Postclic instead of traditional registered mail because the sending, receipt, and opening trail is timestamped and easier to store.

• Email: [email protected]
• Phone: +60 82 233 222
• Hours: Monday to Friday 8:00 AM to 6:00 PM
• Hours: Saturday 8:00 AM to 5:00 PM
• Closed: Sunday and public holidays

No live chat is listed on the support details, so do not wait for a chat option that is not there. Also, no specific dark pattern was identified in the research, but the real friction point is process ambiguity. One negative review suggests at least one customer was told to come in person for the form, so if email works for you, keep that written trail from the start.

After you cancel, here is what usually happens to access, billing, and your records

Your gym access and billing cycle end point

The public policy does not give a line saying access stops immediately on the day you cancel. What it does say is that no refunds are provided even if you terminate before the end of the billing cycle, which strongly suggests you have paid-through access until the end of the current paid period, not beyond it " (levelupfitness.com).

This matters if you are trying to avoid one more charge without losing access too early. Example: if your next billing date is 20 August and your email reaches them by 14 August with 3 working days' notice, the safest expectation is that your membership ends at the close of the current cycle and the 20 August renewal should not go through.

What happens if you do nothing, and what is unknown about data retention

If you do nothing, the practical risk is simple: your recurring membership may continue into the next billing period because Level Up Fitness requires advance notice. The available terms do not clearly publish the auto-renewal clause, but recurring monthly and yearly fees are mentioned throughout the refund policy, which means you should assume the subscription remains active until successfully cancelled.

Data retention after cancellation is not explained in the available source. If your app holds booking history, attendance records, or personal profile details you may want later, save screenshots before cancelling. The company does not publish an export tool on the verified pages provided, so manual saving is the safest move.

Level Up Fitness refund policy: what the policy really says and when to escalate

The general no-refund rule is strict

This is the part that upsets many members most, especially when they cancel and still hope for a partial refund. Level Up Fitness says all payments are strictly non-refundable, including joining fees, first month pro-rata fees, ongoing monthly or yearly fees, freeze fees, and short-term passes " (levelupfitness.com).

The policy goes further and says there are no refunds upon cancellation regardless of usage, including when a member chooses not to use the facilities or ends the membership before the billing cycle finishes " (levelupfitness.com). In plain terms, unused days do not turn into cash back.

Malaysia cooling-off rights and when they may apply

In Malaysia, the Consumer Protection Act 1999 gives consumers certain protections against unfair practices, and direct sales contracts can carry a 10 working day cooling-off period. That cooling-off right is not a universal gym cancellation rule for every signup method, so the key question is how the Level Up Fitness membership was sold to you.

If you joined through a direct sales setup and signed recently, send written notice fast and keep proof. If you joined through a normal in-gym membership process, the company terms on notice and billing usually matter more. If the business refuses to engage and you believe the selling method triggered cooling-off rights, KPDN and TTPM are the two bodies to know in Malaysia.

How to ask for a billing correction or refund review

Level Up Fitness says that if you believe you were charged in error or have a dispute, you should contact [email protected] within 7 days of the transaction date, and they will review the case and correct billing errors promptly if applicable " (levelupfitness.com). That 7 day window is short, so act the same day you spot the charge.

• Email [email protected] with the subject line Billing dispute or Wrong charge.
• State your full name, phone number, branch, transaction date, and amount in MYR.
• Attach your bank or card screenshot showing the charge.
• Ask for a written outcome and a correction timeline.

Chargeback in Malaysia as a last resort

If Level Up Fitness ignores a clearly unauthorised or recurring charge after cancellation, ask your bank for a chargeback. In Malaysia, banks usually call this a chargeback or a dispute for an unauthorised or recurring card transaction. The window is commonly around 60 to 120 days from the transaction date or from when you discovered the problem, depending on the bank and card network rules.

This process sits within Bank Negara Malaysia's financial consumer protection framework, including the Financial Services Act 2013 or Islamic Financial Services Act 2013 and complaint-handling requirements. Use chargeback only when you have clean evidence such as your cancellation email, branch form, card statement, and proof that the charge happened after the effective end date.

Terms and subscription conditions that matter before you leave

What the public policy page confirms

The available terms page confirms several hard points that directly affect cancellation. It says a cancellation request must be submitted through a Cancellation Form countersigned by staff or by written email to [email protected] at least 3 working days before the next billing period, and it also says all outstanding fees must be paid in full before cancellation is processed " (levelupfitness.com).

The same page also confirms the no-refund rule for joining fees, pro-rata fees, monthly or yearly fees, freeze fees, and short-term passes. These are the clauses that matter most in daily life because they affect whether you can stop the next charge and whether you can recover money for unused time.

What the public terms page does not clarify

Several common contract points are not clearly published on the available source. Auto-renewal wording, commitment duration, free trial conversion terms, applicable law, data retention after cancellation, and dispute resolution are not specified in the available source set.

That missing detail is exactly why your own records matter. If a sales staff member promised a no-commitment plan or a special waiver, save the brochure, WhatsApp message, or email, because the public page does not fill those gaps for you.

Level Up Fitness plans and pricing in Malaysia

Published plan examples and approximate local prices

These prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official website for the exact local price you are being billed.

Among the published plan examples, Standard Unlimited is the lowest at $29.50 (RM139)* per month, while Family Unlimited is the highest at $99.50 (RM470)* per month. Group Fitness Unlimited sits in the middle at $49.50 (RM234)* monthly.

How to judge whether your plan is still worth it

If your main usage is open gym access, Standard Unlimited is the benchmark to compare against. If you mainly joined for classes, Group Fitness Unlimited only makes sense if you can actually get slots during peak times, and limited class availability has already been flagged as a local issue.

The available source does not publish annual discounts, price rise history, or hidden cancellation charges. It does, however, confirm extra charge categories such as joining fees, pro-rata first month fees, and freeze fees, so read your billing line by line if your total monthly cost looks higher than expected.

Your rights in Malaysia if Level Up Fitness keeps charging or rejects a fair complaint

The law that matters for gym memberships

In Malaysia, the main consumer law here is the Consumer Protection Act 1999. For Level Up Fitness members, the practical point is that the CPA protects consumers against unfair practices in service contracts, including memberships and subscriptions.

The CPA does not set one universal notice period for gym membership cancellation. That means Level Up Fitness can rely on its own notice rule of 3 working days before the next billing period, as long as the term is presented fairly and applied consistently. If a sales pitch contradicted the written policy, keep proof and challenge it.

Cooling-off periods and direct sales situations

Malaysia recognises a statutory cooling-off period for certain direct sales contracts, typically 10 working days from the agreement date. During that period, the consumer can withdraw by notifying the seller in writing and should receive a refund under that specific legal framework.

This right is not automatically available for every gym signup. If your Level Up Fitness membership was sold through a direct sales method, act quickly and put everything in writing. If it was a standard branch signup, your rights still exist under the CPA, but the 10 working day rule may not fit your case.

How to complain to KPDN or file with TTPM

If Level Up Fitness charges you after a valid cancellation or refuses to review a billing error reported within 7 days, start with one final written complaint to the company. Give them a short deadline such as 5 working days, attach your evidence, and state the exact remedy you want, such as reversing one recurring charge.

If that gets nowhere, escalate to the Ministry of Domestic Trade and Cost of Living, known as KPDN, and consider filing with the Tribunal for Consumer Claims Malaysia, known as TTPM, for a practical low-cost route. For official information, use KPDN and TTPM. These channels are especially useful when the dispute is small in amount but the principle matters.

What customers say about cancellation and daily use

Overall verdict on the cancellation experience

Overall rating from the available review sample: 0 positive and 1 negative review on cancellation.

Based on the tiny but concrete review sample available, cancellation looks harder than it should be. The main issue is not a hidden fee. It is process friction, especially when a customer expects email handling but is told to complete paperwork in person.

Individual review evidence and balanced reading

Only negative cancellation feedback was found in the supplied review set, so it would be dishonest to claim a positive trend. At the same time, the broader service can still appeal to members who value class booking, gym events, and a local community setup, especially if their branch is well-managed and they are not cancelling mid-cycle.

• "I had emailed them asking for a cancellation form, and they basically said to me, 'No, you've got to come in and fill out our form [in person]'" (ABC News)

The practical lesson is simple: do not assume one channel will be accepted just because it feels normal. If email does not get a clear yes, call the branch and ask whether they require the physical form, then document the answer on the same day.

Documentation checklist that saves you trouble later

What to save before you cancel

Good documentation is what separates a quick cancellation from a drawn-out argument over one monthly charge of RM139 or more. Before you contact Level Up Fitness, save your membership details, last payment date, and any proof showing the plan type you are on.

• Screenshot of your account or member profile
• Screenshot of your latest payment in MYR
• Photo or PDF of any signed membership form
• Email or message showing promised terms

What to keep for billing disputes and after cancellation

If you later challenge a charge, the bank or KPDN will want dates, amounts, and proof that you tried to resolve it directly first. Save every email thread with [email protected] and any branch reply confirming your last active day.

• Cancellation email with timestamp
• Countersigned Cancellation Form if used
• Confirmation email or SMS
• Bank statement for the next 2 billing cycles

Common cancellation mistakes Level Up Fitness members make

Missing the 3 working day cutoff

This is the most expensive mistake because one extra cycle can easily mean RM139, RM234, or RM470 depending on your plan example. If your billing date is Monday and you email on Friday evening, that may be too late once working days and support hours are counted.

The fix is senang. Submit the request at least 5 to 7 calendar days before billing so the 3 working day rule is safely covered.

Expecting a pro-rated refund after you stop going

Some members stop using the gym halfway through the month and assume they will get money back for unused days. The policy says no refunds are given upon cancellation regardless of usage, including when you terminate before the billing cycle ends " (levelupfitness.com).

The solution is to cancel early enough to stop the next renewal, not to rely on a partial refund. If the issue is a wrong charge rather than non-use, report it within 7 days of the transaction date.

Relying on a phone call without written proof

A call to +60 82 233 222 is useful for follow-up, but a verbal conversation alone is weak evidence if another charge appears 30 days later. Phone support hours are limited, and there is no live chat listed, so written proof matters even more.

Always follow a call with an email summary. Write the date, time, staff name if known, and what was agreed.

Not preparing for an in-person form request

The available review sample shows at least one user was told to come in and fill out the cancellation form physically. If you wait until the final week of billing, that extra trip can cause you to miss the deadline.

The workaround is practical: ask by email on the same day whether a countersigned form is required at your branch, and if yes, visit immediately. Do not leave this until the last 3 working days.

Ignoring outstanding fees

Level Up Fitness says cancellations are only processed once all outstanding fees are paid in full, including the final billing period. If your account has a freeze fee, unpaid joining fee, or final cycle balance, the cancellation may stall.

Before you submit, ask support to confirm your outstanding balance in writing. That one message can save a lot of back and forth, lah.

Quick comparison of cancellation methods for Level Up Fitness

Side-by-side table

Key takeaway for choosing your route

Email is usually the fastest documented option, while a countersigned form can be stronger if your branch insists on in-person processing. Postal mail is slower but useful when you want a separate proof trail for a dispute.

No cancellation fee or early termination fee was found in the available terms source. The real cost risk is not a fee. It is missing the notice deadline and getting billed for one more cycle.

What to do right after cancellation and how long to monitor your bank

Immediate follow-up steps

Right after sending your cancellation, save every piece of proof in one folder on your phone and email. Set a calendar reminder for the next expected billing date and another one 3 days after that so you can check whether any new charge appears.

If no confirmation arrives within 2 working days, call +60 82 233 222 and ask them to confirm the effective end date in writing. This is the point where many people relax too early and get caught by a final renewal.

Bank monitoring, chargeback timing, and useful alternatives

Watch your bank or card statement for at least 2 billing cycles after cancellation. If an unauthorised recurring charge appears, contact Level Up Fitness immediately, then ask your bank about a chargeback. In Malaysia, the common dispute window is around 60 to 120 days from the transaction or discovery date, depending on the bank and card network.

If you still want a gym after cancelling, three practical alternatives are Fitness First Malaysia at around MYR 150 to MYR 300 per month, Celebrity Fitness at around MYR 120 to MYR 250 per month, and Anytime Fitness at around MYR 150 to MYR 250 per month. They differ in outlet network, class style, and access hours, so compare branch convenience before signing another contract.

Useful links for follow-up

• Level Up Fitness official website
• Level Up Fitness refund and cancellation policy
• Level Up Fitness contact page
• KPDN official website
• TTPM official website

The physical cancellation address and how to use it properly

Mailing address for written cancellation

If you want to send a hard-copy notice, use this address:

• Wisma Everrise, Lot 376, Jalan Petanak, 93100 Kuching, Sarawak, Malaysia

This is not the fastest option if your billing date is close. Use it when you want an extra documentary trail, especially if email replies are unclear or delayed.

Best way to combine address, email, and branch contact

The strongest practical combination is to email [email protected], then if needed submit the branch form, and only use postal mail as added proof. That way you have a timestamp, a human acknowledgment path, and a backup record if the matter later goes to KPDN, TTPM, or your bank.

If you are very close to the next billing date, can or not you rely on post alone? Realistically, no. Email or branch submission should happen the same day, because the policy requires at least 3 working days' notice.