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Cancellation service #1 in Malaysia
Breethe is a health and wellness app focused on guided meditation, sleep stories, breathing exercises, hypnotherapy, and mindfulness content. The service is operated by OMG. I Can Meditate! Inc., and the official support and terms point to a company base outside Malaysia, with no Malaysia office publicly listed in the source material.
For Malaysian users, the key point is simple. Breethe runs on a subscription model, not a one-off purchase for most premium access. Some plans renew automatically, and the company states that users are responsible for managing cancellation before the next billing date if they want to avoid another charge.
The paid plans unlock Breethe's full content library, including guided meditations, sleep stories, AI coaching, hypnotherapy, and offline listening. The free version still exists, but premium is where the main value sits, especially for users who want structured sleep or stress programs.
Breethe also offers a 14-day free trial for new subscribers, after which the trial converts into a paid plan unless you cancel in time. That trial conversion is where many users get caught, especially when they subscribe quickly on mobile and forget whether billing is handled by Breethe directly, Apple, or Google Play.
In Malaysia, Breethe is available as a digital app service, and the practical cancellation route depends on where you subscribed. If you signed up on the website, you cancel in your account settings. If you subscribed on iPhone or iPad, cancellation usually goes through App Store subscriptions. If you subscribed on Android, it usually goes through Google Play.
Published pricing in the research data is already shown in Malaysian Ringgit. Current examples are RM59.99 for monthly, RM359.88 for annual, and RM1,499.00 for lifetime. Prices may shift in-app, so take a screenshot of your live plan before doing anything else, lah.
Many Breethe members feel annoyed because the cancellation path is not always obvious, and some only notice the renewal after the charge appears. Before canceling, check your next billing date, confirm your payment channel, and save proof of your current plan. This cuts down arguments later if support says the subscription is managed elsewhere.
Open the app or account page and capture the plan name, renewal amount, and renewal date. Save your latest bank, card, PayPal, Apple, or Google receipt too. If you are on the 14-day free trial, cancel at least 24 hours before the trial end to reduce the risk of a last-minute renewal processing through the store system.
If you bought the subscription directly on Breethe's website, log in to your account and go to Account Settings. From there, follow the cancellation prompts for your subscription. The source material confirms this route in Breethe's terms and conditions, and it remains the cleanest direct method for web-billed plans.
If the account page is unclear or the cancel button does not appear, use the official help page and email support immediately at [email protected]. In your email, include your account email, plan type, payment date, and a direct request such as “Please cancel auto-renew immediately and confirm by email.” You can refer to Breethe's support guide here: Breethe help guide.
If you subscribed on iPhone or iPad, the cancellation is normally handled by Apple, not Breethe support. On iOS, go to Settings, tap your Apple ID, tap Subscriptions, choose Breethe, then tap Cancel Subscription. If you do not see Breethe there, check whether the subscription was actually bought on the website instead.
If you subscribed on Android, open Google Play, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, select Breethe, and tap Cancel. Users often waste time emailing Breethe for a store-managed plan, then lose precious days waiting for a reply. If your charge came from Apple or Google, cancel inside that store account straight away.
Breethe does not list a phone number in the verified support data, and there is no live chat either. The working support channel is email at [email protected], with no published service hours. For billing errors, this is the contact point named in Breethe's terms.
If you want stronger evidence because of a disputed renewal, you can send a registered letter in addition to email, even though no cancellation address in Malaysia was found. Some consumers now use services such as Postclic as a digital registered-letter option with timestamped proof of sending, receipt, and opening. It is not the main route for Breethe, but it can help when you need a proper audit trail.
A successful cancellation stops the next renewal. In normal subscription practice for Breethe, you keep premium access until the end of the period you already paid for, whether that is the end of the month or year. If your renewal date is 25 August and you cancel on 10 August, access should usually continue until 25 August.
This matters because some users worry they will lose access instantly. The source material does not state that premium ends immediately after cancellation, and the broader subscription wording points to cancellation of future renewal, not deletion of the current paid term.
Breethe states that some plans renew automatically. That means the charge can repeat on the next billing date unless you cancel before then. For trial users, the 14-day free trial converts into a paid plan if you do nothing.
This is where people get caught most often. They uninstall the app and assume the subscription is gone. It is not. Deleting the app from your phone does not stop App Store, Google Play, or direct website billing.
According to the terms data, canceling does not automatically erase your account. You may still keep access to free content, and your personal data and preferences remain unless you separately request deletion under Breethe's privacy process.
If you want a clean exit, save any meditation history, favourites, or settings that matter to you before cancellation. Then send a separate email asking for account deletion if that is your goal. Cancellation and deletion are not the same thing.
Many users are not just frustrated about canceling. They are upset because they expect a refund after canceling and then discover the terms are much tighter than expected. Breethe offers a 30-day, 100% money-back guarantee only for eligible subscriptions purchased online at breethe.com, and monthly plans are excluded.
There are also no pro-rated refunds for unused time. If you cancel halfway through a billed period, Breethe's terms say you should not expect money back just because you stopped using the service. Purchases through Apple iTunes Store, iPhone apps, or iPad apps are treated as final under Apple's payment policy, which may not provide refunds.
If your subscription was bought on the website and it is an eligible non-monthly plan, email [email protected] within 30 days of purchase. Include your account email, order receipt, amount paid, date charged, and a clear request for a refund under the 30-day money-back guarantee. Attach screenshots so support cannot claim the details were missing.
If the issue is a billing error, Breethe's own terms say to contact support by email. If you paid through Apple, use Apple's refund request channel. If you paid through Google Play, use Google Play order support and your Play receipt. Do not mix channels, or your request may stall.
Malaysia does not have a blanket statutory cooling-off period for every digital subscription. Under the Consumer Protection Act 1999, some future services contracts can still be canceled with limits on what the business may keep. That does not guarantee a full Breethe refund, but it does help if a company tries to hold the whole amount for clearly unused future service.
If a recurring charge appears after proper cancellation, raise it fast with the merchant first, then your bank if needed. In Malaysia, banks usually call this a chargeback or a dispute for an unauthorised or recurring card transaction. The common window is around 60 to 120 days, depending on bank rules and card-network rules, under Bank Negara Malaysia's financial consumer protection framework.
Breethe offers a 14-day free trial for new subscribers. If you do not cancel before the trial ends, the plan converts into a paid subscription. This is the clause that affects most readers because the charge can arrive even if you only meant to test the app for a few nights.
The terms also say some subscription plans renew automatically, and users are responsible for managing their own cancellations. In plain language, Breethe places the burden on you to stop renewal before the next billing date.
Breethe lists different commitment durations, including monthly, yearly, two-year, and lifetime options. The verified pricing data here includes monthly, annual, and lifetime, but the broader terms indicate more than one possible contract length depending on offer or promotion.
The terms data also says the governing law is not specified clearly, while disputes are subject to binding arbitration except for certain claims. For Malaysian users, that is another reason to keep all records. If there is a payment dispute, your bank, KPDN complaint channels, and TTPM can become more practical than arguing abstract contract language by email.
Plan | Price (MYR) | Billing period | Main features |
|---|---|---|---|
Monthly | RM59.99 | Monthly | Full library access |
Annual | RM359.88 | Annual | Full library access |
Lifetime | RM1,499.00 | One-time | Lifetime premium access |
The monthly plan at RM59.99 is the most expensive on a per-month basis. The annual plan at RM359.88 works out to RM29.99 per month, so the yearly option saves about RM360.00 per year compared with paying monthly for 12 months. That is roughly a 50% saving.
The lifetime plan at RM1,499.00 only makes sense if you expect to use Breethe for years. Against the annual plan, the break-even point is a bit over 4 years. For many users who just want help sleeping during a stressful patch, that is a big upfront commitment.
Breethe says prices may vary based on current exchange rates and in-app conditions, so always confirm the live amount before subscribing. Screenshot the checkout page showing the exact charge in RM. That screenshot is useful if the billed amount differs later.
There is no cancellation fee and no early termination fee found in the terms data. Still, canceling does not undo the current billing period. That means your real cost depends less on fees and more on whether you stop the next renewal in time.
For Malaysians, the starting point is the Consumer Protection Act 1999. It gives protection in consumer transactions for services, including cases where recurring charges, unfair terms, or misleading billing become the issue. For Breethe, this matters most when you canceled but were still charged, or when refund promises are not handled properly.
Malaysia does not give a universal cooling-off period for all subscriptions. Still, where a contract functions like services delivered over time, the law can limit what a business may keep after cancellation. If Breethe or a payment processor keeps charging after a valid cancellation, you have grounds to complain with a lot more confidence.
If Breethe ignores your email or you believe a charge is unfair, file a complaint with KPDN, the Ministry of Domestic Trade and Cost of Living. Prepare your screenshots, receipts, subscription confirmation, cancellation proof, and the exact timeline of events. KPDN is useful for complaint pressure and consumer guidance.
If money is involved and informal complaint efforts fail, you can consider the Tribunal for Consumer Claims Malaysia, known as TTPM. This route is practical for consumer claims without going to full civil court. For a recurring digital charge dispute, your evidence pack matters more than long legal arguments.
For broader consumer advocacy, FOMCA is a known consumer body mentioned in the research data. For official complaint channels, KPDN and TTPM are the names to know. Use them when a refund, repeat charge, or ignored cancellation request starts dragging on.
When you submit a complaint, write the facts plainly. State the date you subscribed, the amount such as RM59.99 or RM359.88, the date you canceled, the proof you hold, and the date of the disputed charge. Senang for the officer to follow, and better for you too.
Based on the review set provided, cancellation looks difficult rather than smooth. The overall sentiment is 0 positive and 8 negative out of 8 unique reviews, with complaints focused on ease of cancellation and weak follow-up from customer support.
That lines up with the local issues flagged in the research data. Users report difficulty canceling through the app interface, and many find App Store or Google Play cancellation cumbersome. The service itself may help with meditation and sleep, but the exit process clearly frustrates some subscribers.
Theme | Frequency | Typical example |
|---|---|---|
Hard to cancel | High | Trial turned paid |
Slow support | High | Email no follow-up |
Wrong channel confusion | Medium | Apple vs PayPal |
Source | Rating | Number of reviews |
|---|---|---|
JustUseApp | Mostly 1/5 | 8 |
"Difficult to cancel-warning!!" (JustUseApp)
"I decided to cancel my trial after being billed for the first month’s subscription and they make it exceedingly difficult to do so." (JustUseApp)
"I emailed support with the subject line ‘account cancellation’ and they responded fairly quick with a follow up saying I would have to cancel through Apple unless it was being paid via credit card or PayPal in which case they would help." (JustUseApp)
"I responded to let them know it is billed through PayPal and...crickets, zero response or follow up." (JustUseApp)
There were no positive cancellation reviews in the provided set, so that should be said honestly. To balance that, Breethe does offer several billing routes and a stated web cancellation path, which can be straightforward when the subscription source is clear and the user acts before renewal.
Before you cancel, save the essentials. Take a screenshot of the account page showing your plan, renewal date, and the email tied to the subscription. If you subscribed on mobile, also capture the App Store or Google Play subscription screen.
Plan screenshot
Renewal date screenshot
Receipt or invoice
Payment method details
For refund requests, keep the transaction ID, charge date, amount paid, and the email you sent to [email protected]. If you are disputing a recurring charge with your bank, include the date you canceled and any cancellation confirmation page or message.
After cancellation, save proof that the status changed. A screenshot saying canceled, expires on a certain date, or renews no more is stronger than memory. Also watch your next statement to confirm no fresh Breethe charge appears.
This is the biggest mistake by far. A user billed through Apple may email Breethe and wait, while the App Store renewal clock keeps ticking. If the charge came from Apple or Google Play, cancel in that store account, not just through email.
A real review pattern supports this. One user said support replied that Apple subscriptions had to be canceled through Apple, while direct credit card or PayPal payments could be handled by Breethe support. If you pick the wrong route, you lose time and may miss the renewal cutoff.
Breethe offers a 14-day free trial, and many users assume they can cancel on the final day without risk. That is not wise. Store billing systems can process renewals before you notice, especially across time zones and overnight renewal cycles.
A safer approach is to cancel at least 24 hours early and then verify the subscription status changed. If your trial ends on 20 August, do not wait until the night of 19 August if you can avoid it.
Another common mistake is thinking that canceling immediately after a renewal means you automatically get part of the money back. Breethe's terms say there are no pro-rated refunds for unused periods. For monthly plans, the refund chances are especially weak because the 30-day guarantee excludes them.
So if you were charged RM59.99 on renewal day and cancel right after, you should usually expect access to continue until the end of that period, not a partial refund. Only billing errors and eligible direct web purchases inside the refund window are stronger cases.
Some people cancel, close the screen, and assume all is done. Then a later charge appears and there is nothing to show the bank or support. Always capture the final confirmation page or email.
If no confirmation arrives, send a same-day email to [email protected] summarising what you did. Write the date, time, platform, and account email. This creates a clean evidence trail if support later says they cannot see your request.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
The fastest option is usually the same channel where you bought the plan. Web subscriptions are often the least messy because you can cancel inside the account and follow up by email. App Store and Google Play work fine too, but users sometimes get confused because the cancellation sits in phone settings rather than inside the app.
Registered mail is slower and there is no confirmed Malaysia cancellation address in the verified data, so it is more of a backup proof option than a day-to-day method. Choose based on your billing route and how urgently you need documented evidence.
As soon as you cancel, check for a confirmation screen, email, or changed subscription label. You want wording such as canceled, expires on a specific date, or does not renew. Save that proof and set a calendar reminder for two checkpoints: one day before the old renewal date and three days after it.
Then monitor your bank, card, PayPal, Apple, or Google statement. If a fresh charge appears after proper cancellation, contact the merchant at once and then your issuing bank if needed. In Malaysia, a chargeback for an unauthorised or recurring transaction is commonly handled within a bank-set window of around 60 to 120 days.
If Breethe is no longer worth the hassle, there are workable alternatives. Calm offers meditation and sleep stories at $14.99 (RM70.45) per month or $69.99 (RM329.35) per year. Headspace offers guided meditation at $12.99 (RM61.05) per month or $69.99 (RM329.35) per year.
Insight Timer is the budget-friendly option because it has a free tier with optional in-app purchases. If your main goal is better sleep sounds and guided sessions without another expensive recurring bill, that one may feel more senang.
No physical cancellation address in Malaysia was found in the verified material. The service appears to operate mainly through online account management, app stores, and email support, with [email protected] as the stated support contact for assistance and billing issues.
That means most Malaysian users should treat Breethe as an online-only cancellation process. Do not waste days hunting for a local office when the live routes are web account settings, App Store, Google Play, and support email.
If a bank dispute, KPDN complaint, or TTPM filing later requires proof that you tried every route, send your email first and keep the sent copy. Then attach your screenshots, receipts, and cancellation timeline to your complaint file.
Because no verified cancellation address is available here, the strongest practical record is usually your account screenshot, your email to [email protected], and your payment statement. For Breethe, that evidence matters more than a fancy template, can or not.
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