Cancellation Allaroundvpn: Easy Method

What is Allaroundvpn and what Malaysians are actually paying for

Service profile, ownership, and what is publicly clear

Allaroundvpn is a paid VPN subscription that sells private internet access, encrypted traffic, and location switching for streaming and general browsing. The official terms page exists at Allaroundvpn Terms, but it does not clearly spell out key cancellation details such as auto-renewal wording, refund rules, data retention after cancellation, or commitment duration.

That lack of clarity is exactly why many users feel annoyed when trying to stop billing. In practical terms, you are buying recurring access to a VPN network, not a one-off app purchase, so the main risk is not the service itself but the billing continuing if you do not get proper cancellation proof.

Main features users pay for

The published plans mention access to more than 100 locations worldwide, more than 3,400 servers, streaming and P2P servers, Lightning Connect, and Split-Tun. For a Malaysian user, that means the value is mainly in privacy on public WiFi, changing virtual location, and trying to access region-specific content libraries.

These features are attached to the subscription plan, not sold separately. If you cancel, the practical question is not which feature stops first, but when your paid access ends, because the terms do not clearly state whether access ends immediately or on the last paid billing date.

Availability, support, and pricing for Malaysia

Allaroundvpn shows pricing in Malaysian ringgit, which is helpful for local users. The published prices are RM17.00 for the 1 Month Plan, RM7.00 for the 12 Month Plan billed annually, and RM5.00 for the 36 Month Plan billed every three years, according to the pricing data provided.

Support appears to run through TotalVPN channels, with live chat and email at [email protected] available 24/7 through the support page. Some users say support is mainly in English, which can be a barrier in Malaysia if you want a fast and simple resolution.

Business model and what you likely agreed to

Allaroundvpn works like a recurring subscription service. There is no verified information in the terms about a free trial, trial conversion, minimum commitment period, or early termination penalties, so you should assume recurring billing continues until cancellation is confirmed.

No cancellation fee was found in the terms, which is good news. Even so, no clear refund policy was found either, so the safest approach is to cancel before the next billing date, save screenshots of your plan page, and keep every support email in case a renewal charge appears later, lah.

How to cancel Allaroundvpn without getting charged again

Before you cancel, do these checks first

Many Allaroundvpn members get frustrated because cancellation steps are unclear and they worry they will lose access too early or still get billed after cancelling. Before touching anything, open your account and capture the current plan name, renewal date, payment method, and any page that shows active subscription status.

Save at least three screenshots: your dashboard, your subscription page, and the latest billing receipt or card charge. If you are on the RM7.00 annual plan or RM5.00 three-year plan, this matters even more because a mistaken renewal can be harder to dispute when the amount is larger in one shot.

• Screenshot your current plan and renewal date
• Check which payment method was used
• Save your latest invoice, receipt, or bank line item
• Export anything important from the app if available
• Write down the date and time of cancellation attempts

Cancel through the web account

The terms page does not provide a proper step-by-step web cancellation path, so this is the weak point of the service. Based on user reports, cancellation may require the website account area and then a support follow-up, especially if the cancel button does not appear on the dashboard.

Start by logging into your Allaroundvpn account and looking for a path such as Account, Subscription, Billing, Manage Plan, or Cancel Subscription. If you see retention screens, surveys, discount offers, or extra confirmation pages, continue until you reach a final confirmation page or email, because one user reported multiple retention pages before cancellation was completed.

• Log in to your account
• Open Account or Billing
• Open Subscription or Manage Plan
• Select Cancel Subscription if shown
• Complete every confirmation screen
• Take a screenshot of the final result

If the account area does not show a cancel option, go straight to the cancellation support page. This is the most concrete official route available from the verified data.

Cancel through live chat or email when the account page fails

If the cancel button is missing, support is the practical fallback. Live chat is available through the support page and email support is [email protected], with stated availability 24/7.

Send a short, direct message with your account email, full name, plan, and a plain instruction such as: “Please cancel my Allaroundvpn subscription and stop all future renewals effective at the end of my current billing period.” Ask for written confirmation with the cancellation date. This wording reduces the chance of a vague reply.

• Use live chat for same-day records
• Email [email protected] for written proof
• Ask for the exact cancellation date
• Ask whether billing has been disabled
• Save chat transcripts and email headers

Phone and postal route if you want an extra paper trail

No verified phone number is available in the support data, so phone cancellation is not a reliable route here. Since no Malaysian cancellation address was found, postal mail is not the main option either, but if you locate a valid legal address from inside your account or invoice, you can send a written notice for extra documentation.

If you prefer digital proof over traditional registered post, some consumers use certified digital delivery services such as Postclic because they provide time-stamped proof of sending, receipt, and tracking. For Allaroundvpn, email plus support chat is still the more realistic path because the public information points there.

Do not assume App Store or Google Play unless your receipt proves it

The terms do not confirm App Store or Google Play subscription instructions. Only use Apple or Google cancellation if your receipt clearly came from Apple or Google, because many users waste time cancelling in the wrong place and still get billed.

If your bank statement shows Apple or Google as merchant, cancel from that store and keep the store confirmation. If your receipt came from Allaroundvpn or a direct website checkout, store cancellation will not stop the billing.

When you cancel, what changes immediately and what may continue

Access timeline after cancellation

This is one of the biggest pain points because users worry about losing access too soon. The terms do not clearly state whether access continues until the end of the paid billing cycle, so the safest assumption is this: cancellation should stop future renewals, but you need written confirmation to know the actual end date.

Ask support to state the date plainly, for example, “Access remains active until 31 August 2026” or “Access ends immediately on cancellation.” Without that sentence, you are left guessing, and that creates trouble if you still need the VPN for travel or streaming during the remaining paid period.

What happens if you do not cancel

No clear auto-renewal clause was found on the terms page, but this is sold as a recurring subscription, so continued billing is the practical default. User complaints specifically mention auto-renewal charges after cancellation attempts, which means you should treat every missing confirmation as a risk.

If you do nothing, expect the plan to renew on the next billing cycle linked to your subscription. For the RM17.00 monthly plan that could be the next month, while longer plans can trigger a bigger one-time renewal amount that hurts more when it hits your card.

Your data and app setup after stopping the plan

No verified data retention rule was found in the terms, so Allaroundvpn does not publicly clarify what account data stays, what logs are retained, or when account information is deleted after cancellation. That gap matters if privacy is the main reason you signed up.

Before cancelling, save anything you may need later, such as invoices, account identifiers, or support conversations. If the app stores preferred server settings or device history, assume those may become harder to access once the account is inactive.

Refunds, disputes, and how far to push if Allaroundvpn ignores you

What the published policy actually says

On the verified terms source, no clear refund policy was found for general refunds, unused periods, or billing errors. That means there is no public statement you can rely on for pro-rated refunds, no stated processing timeline, and no written promise for mistaken renewals.

In plain language, refund success may depend more on your documentation than on a friendly policy. If you were charged after a confirmed cancellation, your case is stronger than if you simply changed your mind halfway through a billing period.

Refund request steps that give you the best chance

Start with support chat or email on the same day you spot the charge. State the amount, date, and last four digits of the card if relevant, attach your cancellation screenshot, and ask for a refund due to post-cancellation billing or billing error.

• Write the exact charge date and amount
• Attach cancellation confirmation or chat transcript
• Attach bank screenshot with merchant name
• Request written refund approval or refusal
• Set a follow-up deadline of 3 business days

If support replies vaguely, send one more email summarising the case in one thread. Users have reported six weeks of back-and-forth before getting money back, so a tidy paper trail helps a lot.

Malaysia withdrawal rights and how they fit here

In Malaysia, the Consumer Protection Act 1999 is the main consumer law to know. A 10 working day cooling-off period is commonly associated with direct sales contracts, such as door-to-door or direct selling arrangements, but that does not automatically mean every online VPN subscription falls into that category.

For Allaroundvpn, the terms do not explain any separate withdrawal right for Malaysian users. If you subscribed online and want out quickly, still ask for cancellation and refund immediately, but if the company refuses, your stronger route may be a complaint based on unclear billing or unfair charging rather than relying only on cooling-off language.

Chargeback and payment disputes in Malaysia

If Allaroundvpn charged you after you cancelled, and support does not resolve it, contact your bank and say you want to dispute a recurring or unauthorised card transaction. In Malaysia, cardholders usually just call this a chargeback, and banks commonly work within a 60 to 120 day window from the transaction date or when the problem was discovered.

This sits within Bank Negara Malaysia’s financial consumer protection framework, including the Financial Services Act 2013 or Islamic Financial Services Act 2013, depending on the product. Ask your bank what evidence it wants, then send the cancellation email, screenshots, transaction line, and support replies in one bundle for a faster review.

Allaroundvpn plans, pricing, and whether the long plans are worth it

Current published subscription plans

These are the subscription figures provided in the verified dataset, and prices may change. The longest plan has the lowest monthly-equivalent rate, but it also creates the biggest risk if billing issues happen later because the total charge can be larger at renewal.

Which plan costs most and which gives better value

The monthly plan at RM17.00 is the most expensive on a month-by-month basis. The 12 month plan at RM7.00 per month cuts that by about 58.8 percent, while the 36 month plan at RM5.00 per month cuts it by about 70.6 percent compared with the monthly price.

That looks senang on paper, but long plans only make sense if you trust the billing setup and intend to use the VPN continuously. If cancellation transparency is already weak, some users may prefer paying more monthly to keep control.

Billing notes and what to watch for

No cancellation fee was found in the terms, and no early termination fee was identified either. Even so, there is also no clear public statement on price increase notice, auto-renewal wording, or whether promotional rates jump sharply later.

One user review mentioned a move from $2.99 to $13.00 per month, which is roughly RM14 to RM61 at typical exchange levels, without clear warning. That review is not an official pricing source, but it is a strong reminder to screenshot the checkout page before subscribing.

Your rights in Malaysia if the billing goes wrong

Consumer law that matters for an online subscription

For Malaysian users, the core law is the Consumer Protection Act 1999. If a subscription charge is unclear, misleading, or continues after a valid cancellation request, that law is the starting point for a complaint, especially when the trader’s public terms do not explain cancellation and refunds properly.

Allaroundvpn’s terms page does not clearly state Malaysian consumer rights, refund handling, or dispute resolution. That does not remove your rights as a consumer in Malaysia, especially if you can show screenshots, statements, and written cancellation attempts.

Cooling-off and ending long contracts

A 10 working day cooling-off period is commonly linked to direct sales contracts in Malaysia. That right is most clearly recognised in direct selling situations, not automatically in every online VPN signup, so use it carefully and do not assume support will accept it without question.

For services with a fixed term exceeding one year, Malaysian consumer guidance is often more favourable to termination without penalty, especially where unused prepaid service is involved. Since Allaroundvpn does not clearly explain commitment duration or unused-period refunds, ask for the unused portion if you paid ahead and the service is not provided as expected.

How to complain to KPDN and TTPM

If support ignores you or keeps stalling, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare a short timeline with subscription date, cancellation date, charge date, amount in RM, and copies of all replies.

If money is still not returned, you can consider the Tribunal for Consumer Claims Malaysia, known as TTPM, for a low-cost consumer claim route. This is especially useful when the dispute is straightforward, such as a renewal charge after written cancellation.

• Prepare account email and full name
• Attach screenshots of plan and cancellation
• Attach bank or card statement showing the charge
• Attach support chat and email records
• State the exact refund amount requested in RM

Useful authority contacts for Malaysian users

KPDN is the main consumer authority to name when dealing with unfair subscription issues in Malaysia. TTPM is the forum to mention if you are moving from complaint stage to a formal consumer claim.

If you speak to support, say clearly that you are a Malaysian consumer and you are prepared to escalate to KPDN and TTPM if a post-cancellation charge is not resolved. That often gets better attention than a generic refund request.

What customer reviews say about cancelling this VPN

Overall verdict from available reviews

The trend is poor. Based on 5 unique reviews, the cancellation sentiment is 0 positive and 5 negative, so the practical verdict is that cancelling Allaroundvpn appears difficult rather than smooth.

The recurring issues are unclear account controls, missing cancel buttons, retention screens, robotic support replies, and charges after cancellation. In Malaysia, that matches the local complaint pattern around auto-renewal and support language barriers.

Recurring themes table

Sources summary table

Individual user reports

• "I had a hard time canceling my subscription. The 'Cancel subscription' button was missing from my dashboard, and when I contacted support, I received robotic replies and stalling tactics." (Reddit)
• "After canceling, I was still charged for the next billing cycle. When I reached out for a refund, it took six weeks of emails to get my money back." (Reddit)
• "The cancellation process was convoluted. I had to navigate through multiple retention pages and complete a survey before I could cancel my subscription." (Reddit)
• "I couldn't cancel from the app. I had to use the website, then chat support, and finally email to complete the cancellation." (Reddit)
• "I was charged $13 per month [about RM61] after my initial $2.99 per month [about RM14] subscription, without any warning or clear indication of the price change." (Reddit)

There are no positive cancellation reviews in the provided set, so it would be dishonest to call this an easy process. The balanced point is that the service does offer 24/7 chat and email support, which at least gives users channels to build evidence.

Documentation checklist that can save your refund case

What to save before you cancel

If cancellation steps are unclear, your evidence matters as much as the cancellation itself. Save the account dashboard, subscription page, renewal date, and current plan price before making any change.

• Screenshot of active subscription page
• Screenshot of renewal date
• Screenshot of billing history if visible
• Receipt email or invoice PDF
• Card statement line with amount

What to keep for a refund or complaint

For refund requests, include transaction date, amount in RM, merchant descriptor, and the first cancellation attempt date. If you use live chat, export the transcript or photograph the chat window before closing it.

After cancellation, keep the confirmation email or final screen forever, or at least for 120 days. That matches the common upper range for card dispute timing in Malaysia and gives you solid backup if the charge appears later.

Common mistakes that cause extra charges

Using the wrong cancellation channel

A common mistake is trying to cancel inside the app when the billing was created on the website. One review said the app did not work for cancellation and the user had to move from website to chat to email, so always follow the merchant on the receipt, not your guess.

Solution: match the cancellation route to the payment source. Website charge means website account plus support. Apple receipt means App Store. Google receipt means Google Play.

Stopping too late in the billing cycle

Some users only start cancelling on the renewal day, then get charged while waiting for support. Since no firm notice period is published, cancel at least 5 to 10 business days before the next billing date if possible.

Solution: set a calendar reminder as soon as you subscribe. If your renewal date is 15 September, act no later than early September so you have buffer if support stalls.

Believing the process is finished before written confirmation arrives

Closing a browser tab after clicking one cancellation button is not enough when services use extra confirmation pages. A user report mentioned surveys and multiple retention screens, which means the process may not be complete until the final confirmation appears.

Solution: keep clicking until you see a success message or get an email confirming cancellation. If no confirmation arrives within a few hours, contact chat and email on the same day.

Expecting an automatic refund for unused time

Another mistake is assuming a pro-rated refund will be granted automatically. No public refund rule was found in the terms for unused periods, so there is no verified basis for that expectation.

Solution: ask anyway, but frame it properly. If the issue is post-cancellation billing or a billing error, say that clearly. If you simply changed your mind, the success rate may be lower.

Not monitoring the bank statement after cancellation

Users in the review set reported charges after cancelling, so the job is not done when support says “cancelled.” You still need to monitor your card or bank account after the next billing date.

Solution: check statements for at least two billing cycles after cancellation, especially if the company’s terms are vague. If a charge appears, raise a refund request immediately and then a bank dispute if needed.

A side by side recap of Allaroundvpn cancellation methods

Comparison table

Key takeaway for choosing your route

No single route fits every case because the right method depends on where the billing started. Web account is the fastest when the cancel control is visible, while support chat and email are better when you need written proof for a dispute.

If your receipt came from Apple, the App Store route usually gives stronger independent proof even if it feels more troublesome. If the charge was direct, chat plus email is often the best evidence trail can or not, especially for a later chargeback.

After cancelling, the follow up steps matter more than most people think

What to do right away

As soon as you cancel, save the final screen, email confirmation, and chat transcript in one folder. Then set two reminders: one for 3 business days later to check for a confirmation email, and another for the next expected billing date.

If support promised access until a certain date, write that date down. This helps if the service cuts access early and you need to ask for restoration or partial refund.

How long to watch your card and when to dispute

Watch your bank or card statement through at least the next one to two billing cycles. If a recurring charge appears after cancellation, contact support the same day and then ask your issuing bank about a chargeback if support does not fix it quickly.

In Malaysia, banks commonly handle these disputes within a roughly 60 to 120 day window, depending on card-network rules and when you discovered the problem. Mention that it is a recurring charge after cancellation and provide the full evidence bundle at once.

Alternatives if you are leaving for good

If you are moving away from Allaroundvpn completely, the provided alternatives include NordVPN, ExpressVPN, and Surfshark. Their listed ranges are $2.99 to $12.99 per month, $8.32 to $12.95 per month, and $2.49 to $12.95 per month respectively, which is roughly RM14 to RM61, RM39 to RM61, and RM12 to RM61 depending on exchange rate and plan length.

If price matters most, Surfshark is the budget option in the data. If reputation and security track record matter more, NordVPN is the stronger mainstream alternative in the same list.

Useful links

• Allaroundvpn Terms
• Allaroundvpn cancellation support
• VPN pricing comparison reference

No clear Malaysian cancellation address has been published for Allaroundvpn

What address information is actually available

No physical cancellation address specific to Allaroundvpn in Malaysia was found in the verified material. The support path publicly available points to online handling through the TotalVPN help page and the support email [email protected].

That means this is effectively an online-only cancellation process unless your own invoice or account area shows a legal mailing address. Do not delay cancellation while hunting for a postal address that may not exist publicly.

How to handle an online-only cancellation safely

Use channels that create evidence: account screenshots, live chat transcript, and email confirmation. If you later need to go to KPDN, TTPM, or your bank, those records are far more useful than saying you clicked a button and hoped for the best.

If you do locate a postal address from your billing record, you can send a written notice as an extra step, but for speed and proof, the online route is the one that matters here.