Cancellation Post Office Broadband: Easy Method

What is Post Office Broadband

Service profile and the company behind it

Post Office Broadband is presented here as an internet subscription service linked to the Post brand, with support touchpoints that route through Pos Malaysia. For Malaysia-facing support, the contact page is Pos Malaysia Contact Us, the phone line is 1-300-30-0300, and the published support hours are Monday to Friday from 8:00 AM to 5:30 PM, plus Saturday from 8:00 AM to 1:00 PM.

The terms used for subscription rules come from Post terms at Post Terms of Service. Those terms say paid subscriptions run on an initial 1 year term and renew automatically every year unless you give at least 30 days' notice before the end of the current term. That one line matters a lot because many people only realise they are in an annual renewal cycle when they try to leave.

What users are actually paying for

The core paid feature is broadband access under a recurring subscription. Research data lists one paid example, PosteCasa Ultraveloce Start at $27.90 (RM132)* per month, but local Malaysia plan visibility is limited, so pricing is not very transparent from the public pages.

In practical terms, users are paying for internet access, account management, and continued service during the active term. Common pain points reported in similar user feedback include unstable connection, buffering, and weak customer service follow-up, while local issue patterns also mention service outages during peak hours and limited rural coverage.

How the subscription model works in Malaysia

If you feel annoyed because cancellation steps are not shown clearly, that frustration is fair lah. The verified cancellation rule is simple but strict: you must send a cancellation request by email to [email protected] at least 30 days before your current subscription term ends, according to "Send a cancellation request to [email protected] at least 30 days before the end of your current subscription term" (post.co).

For paid subscriptions, the model is annual auto-renewal, not a month to month casual setup. The terms do not specify a cooling-off period or a general withdrawal right, and they also say they may delete your data after termination if there is no legal reason to keep it. So before cancelling, assume your access ends at term end and your account data may not stay available for long.

How to cancel Post Office Broadband without getting charged again

Checks to do before you send the request

Many users worry about two things at the same time: being billed again, and losing access too early. Before you cancel, log in to your account if available, take screenshots of your current plan name, renewal date, billing history, and any active add-ons. Save the screenshot with the date visible on your device.

You also need to count backward 30 days from the end of the current term. The terms say auto-renewal happens annually unless terminated with at least 30 days' notice (post.co). If your renewal date is 31 December, your request should reach them by 1 December at the latest. Sending it 35 to 40 days earlier is safer and more senang.

• Screenshot your plan name and renewal date
• Download invoices or payment receipts
• Save any service complaints or outage logs
• Write down the email address used for the subscription

Online route and support page path

There is no verified self-serve click path such as Account > Subscription > Cancel in the public research data. So do not waste time hunting for a hidden cancel button if you cannot find one after a quick check. The verified route is email, and the main support hub for Malaysia is the Pos Malaysia contact page.

If you still want to try a web path before emailing, use the contact page to open chat or find the latest support options, then ask the agent to confirm your subscription end date and whether your email request has been logged. Ask for a written case number in chat. If they refuse to confirm in writing, copy the chat transcript before closing the browser.

Email, phone, chat, and postal letter

The verified cancellation method is email to [email protected], sent at least 30 days before term end. Use a clear subject line such as "Cancellation request for Post Office Broadband" and include your full name, registered email, service address, phone number, and requested termination date. Ask for written confirmation that auto-renewal will stop.

For follow-up in Malaysia, you can contact support at 1-300-30-0300, use the 24/7 chat on the Pos Malaysia website, or email [email protected]. Support hours for the phone team are Monday to Friday from 8:00 AM to 5:30 PM and Saturday from 8:00 AM to 1:00 PM. Phone and chat are useful for chasing confirmation, but the email to [email protected] is the key record you need.

If you want extra proof, you can also send a registered letter to the cancellation address. Some consumers now use a certified digital letter service such as Postclic for timestamped proof of sending and receipt, which can be easier than going to the counter. Still, keep the wording simple and match the details in your email.

Use this mailing address if you choose the postal route:

• Pos Malaysia HQ Building, Jalan Tun Sambanthan, City Centre, 50670 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Send the letter early enough to give delivery time. A practical buffer is 10 business days before your own 30 day deadline, so the company cannot argue that notice arrived late.

A cancellation email template that works

Short messages usually work better than long emotional ones. Put the account details up top and the request in one direct sentence. Ask for confirmation of the cancellation date and confirmation that no further renewal charge will be taken.

• Subject: Cancellation request for Post Office Broadband
• Full name: [Your name]
• Registered email: [Your email]
• Service address: [Your address]
• Phone number: [Your number]
• Message: I am giving notice to cancel my Post Office Broadband subscription at the end of my current term. Please confirm the termination date and confirm that auto-renewal has been stopped.

When the cancellation goes through: access, renewal, and your data

When your service should end

If your notice is valid and sent at least 30 days before the end of the current term, your service should continue until the end of that paid term. The terms do not promise immediate shutdown on request, which usually helps if you still need the line until your replacement broadband is installed.

A realistic example is this: if your annual term ends on 30 June and your cancellation email is accepted in May, access should continue until 30 June. If you miss the notice window, the risk is annual renewal for another term, because "Paid subscriptions auto-renew annually unless terminated with at least 30 days' notice" (post.co).

What happens if you do nothing

If you do not cancel in time, the subscription renews automatically for another year under the terms. That is the biggest trap in this setup, can or not. It is not a hidden monthly rollover. It is an annual renewal rule tied to a 30 day notice deadline.

This means your personal reminder matters. Set calendar alerts at 45 days and 35 days before renewal, then send the cancellation message before the earlier reminder expires. Many charge-after-cancel disputes start because the customer thought a phone call or general complaint was enough, but the system still treated the plan as active.

Your account data after termination

The terms say there is no obligation to maintain or provide customer data after termination and that data may be deleted unless legally prohibited (post.co). So if your account contains invoices, usage records, or service tickets, export or screenshot them before the final day of access.

That matters if you later need to prove a billing error or service issue to the bank, MCMC, KPDN, or TTPM. Once the account is deleted, getting old evidence back can be slow or impossible. Save everything while the login still works.

Refund rules and subscription conditions you need to know before pushing cancel

General refund policy from the terms

If you are hoping for a pro-rated refund after cancelling, the terms are not friendly. The verified policy says there is no refund after cancellation except for termination for cause, and there is no refund for the unused portion of the subscription period when you cancel for convenience (post.co).

In plain language, if you cancel because you no longer want the service, you should assume zero refund for the remaining days in that billing period or annual term. The main exception in the research data is billing error. In that case, refunds may be issued if you contact support and show the charge was wrong.

How to ask for a refund when there is a billing error

The cleanest route is to email the complaint with evidence on the same day you spot the problem. Send your name, account email, invoice date, charged amount, last four digits of the payment card if relevant, and screenshots showing the cancellation request or duplicate billing. Also contact support through 1-300-30-0300 or chat to get a case reference.

If the charge happened after a properly timed cancellation, say that clearly in one sentence and attach the original email timestamp. Ask for two things only: refund of the incorrect charge and written confirmation that future renewals are blocked. Short and factual requests usually move faster than long arguments.

Malaysia withdrawal rights and practical limits

For Malaysia, the Consumer Protection Act 1999 and the Direct Sales Act 1993 are the main consumer frameworks mentioned for cancellation rights. A 10 working day cooling-off period applies to direct sales contracts under the Direct Sales Act 1993, but the Post terms do not specify a cooling-off period, and public data does not confirm that every Post Office Broadband signup falls under direct sales.

So the safe position is this: do not assume you automatically get a 10 day no-penalty exit unless your signup method clearly fits a direct sales contract. If you signed through a sales channel that came to your home or used a direct sales format, raise that point specifically when complaining to KPDN or TTPM.

Chargeback as a last resort in Malaysia

If support ignores a proven billing error, you can dispute the transaction with your card issuing bank. In Malaysia, people usually call this a chargeback or disputing an unauthorised or recurring card transaction. Typical bank and card network windows are around 60 to 120 days from the transaction date or from when the problem was discovered.

Bring evidence, not just anger. Your bank will usually want the cancellation email, any support replies, invoice copies, and your bank statement showing the charge. This sits within Bank Negara Malaysia consumer protection handling under the Financial Services Act 2013 or Islamic Financial Services Act 2013, depending on the card product.

Terms that affect cancellation timing

The subscription conditions are clear on five points. Auto-renewal is annual. The initial paid term is 1 year. Free subscriptions continue until terminated by either party. Data may be deleted after termination. Applicable law is Malaysia (post.co).

The practical takeaway is simple. If you forget the 30 day notice deadline, the annual renewal clause can cost far more than any small monthly saving. For a paid plan example of $27.90 (RM132)* a month, one extra year is roughly $334.80 (RM1,580)* before any taxes or service changes.

Post Office Broadband plans and pricing: what the public data actually shows

Known subscription pricing

Prices marked with an asterisk are approximate and converted from USD at 1 USD approximately RM4.72. Check the official website for the exact local price and billing details.

What is missing, and what that means for value

Public pricing for Malaysia is thin. Research could not confirm a full Malaysia price list for 2025 or 2026, and the official public pages do not clearly show a local subscription catalogue. That makes it harder for consumers to compare value before signing up.

Based on the one published example, the known paid plan sits at about RM132 per month. That places it above some entry home broadband alternatives in Malaysia such as Unifi Home 100Mbps at RM89 and Time Internet 200Mbps at RM99 from the supplied comparison data, though speed and coverage are not identical apples to apples.

Market comparison after cancellation

If you are cancelling because of poor reliability or because the annual renewal model does not suit you, there are clearer Malaysia options. YTL Broadband is listed at RM89 to RM179 per month, Astro Broadband at RM99 to RM199 per month, and Sunway Digital Wave at RM99 to RM249 per month.

The real question is not just headline price. It is whether the replacement plan offers a transparent contract term, decent coverage in your area, and support that answers when the line goes down at night. For rural locations, always confirm coverage before cancelling your current line fully.

Your rights in Malaysia when a broadband cancellation turns messy

The laws that matter for this kind of dispute

For Malaysia, the main consumer frameworks named in the research are the Consumer Protection Act 1999 and the Direct Sales Act 1993. The Post terms themselves say applicable law is Malaysia, but they do not spell out any cooling-off period or withdrawal right (post.co).

That gap matters in real life. If a company says no refund and no cancellation relief, the answer may still depend on how the contract was sold and whether the charge was unfair, misleading, or simply wrong. For service and communications issues, the authority named in the research is MCMC.

Cooling-off rights and when they may apply

The Direct Sales Act 1993 gives a 10 working day cooling-off period for direct sales contracts. If your Post Office Broadband signup happened through a direct sales arrangement, this may help you cancel without penalty within that window. If the signup was a standard online subscription, public data does not confirm the same automatic right.

Because the terms stay silent on a general cooling-off period, you should raise the exact signup channel in any complaint. A screenshot of the sales page, agent message, or contract form can make a big difference if the company later denies what was promised at the point of sale.

How to escalate in Malaysia

If support does not solve a billing or cancellation problem, start with MCMC for communications-related complaints and keep your file organised. For unfair charges, refunds, or service disputes involving consumer loss, you can also complain to KPDN and consider filing at TTPM if the amount and facts fit the tribunal process.

Your complaint pack should include the cancellation email to [email protected], any replies from [email protected], chat transcripts, invoices, bank statements, and screenshots of the renewal date. A simple timeline helps a lot: sign-up date, cancellation request date, response date, and disputed charge date.

Useful authorities and local context

MCMC is the sector authority identified in the research for communications matters. KPDN is relevant when the issue looks like unfair consumer treatment, and TTPM is the practical route for many small consumer claims in Malaysia where negotiation has failed.

When you write your complaint, do not send a long essay. State the service name, the disputed amount in RM, the dates, and what remedy you want. For example: refund RM132 charged after timely cancellation, plus written confirmation that the account is closed. That kind of clarity usually gets better results lah.

What customer reviews say about the cancellation experience

Overall verdict from the available reviews

Overall rating in the available sample: 0 positive and 3 negative reviews. Based on this small but fully negative set, cancellation looks difficult rather than smooth. The recurring pattern is weak customer service follow-up, uncertainty about end-of-contract charges, and fear of being billed unfairly.

That said, the sample is very small, only 3 unique reviews, so it should not be treated as the whole market. Balanced reality: some users may still value a familiar brand or acceptable service where coverage is good, but the review evidence provided here leans clearly negative.

Recurring themes in the review sample

Sources summary

Individual user reports

• "I switched from EE to Post Office a few months ago. The service is terrible. Very unstable connection. Constantly losing connection. Very slow. Always buffering. It’s rubbish! And... the customer service is even worse than the terrible broadband service." (MoneySavingExpert Forum)
• "I have called them somewhere between 25 and 30 times (lost count now). They were willing to give me a mac code due to poor internet but refused to tell me if they would charge me for ending the contract (it takes them 6 - 8 weeks to make that decision)." (ThinkBroadband Forum)
• "I am a Post Office Broadband customer and received a letter saying they are increasing their prices. I'm on an 18 month contract (12 months in) and it states on the letter that if I wish to cancel I can do so without having to pay the early termination charge. I phoned them up to cancel and they said because I'm on an 18 month contract and the price I pay will not be affected (No add-ons etc) that if I want to cancel I have to pay the termination charge for the next 6 months - is this right?" (MoneySavingExpert Forum)

The local issue pattern in Malaysia also flags peak-hour outages and limited rural coverage. So if your reason for cancelling is quality rather than price, document every outage date and speed drop before you escalate.

The documents that save you when support says they cannot find your request

What to save before cancellation

The most useful evidence is boring stuff, not dramatic stuff. Save screenshots of your plan, renewal date, account page, and any support pages you used. Download invoices and note the exact email address linked to the subscription.

• Plan screenshot with date
• Renewal date screenshot
• Invoice PDF or receipt image
• Service address and account email

What to keep for refund or complaint cases

If money is involved, your file should show amount, date, and proof of notice. Keep the sent cancellation email to [email protected] with full headers if possible, plus any reply from [email protected] or chat transcripts from the Pos Malaysia site.

• Transaction ID or invoice number
• Charged amount in RM
• Bank statement line
• Case number from chat or phone

What to keep after the account closes

After cancellation, save the confirmation email and take one last screenshot if the account portal shows closed, terminated, or auto-renew off. Then monitor your card or bank account for at least 2 billing cycles if the payment method is still stored.

This step catches late recurring charges early. If a wrong charge appears, your evidence file is already ready for support, MCMC, KPDN, TTPM, or your bank dispute team.

Common mistakes that make Post Office Broadband cancellation harder

Missing the 30 day notice deadline

This is the biggest mistake by far. People often email after the last invoice appears, but the terms require at least 30 days' notice before the end of the current term (post.co). If you miss it, the account may roll into another annual renewal cycle.

Solution: send the request 35 to 40 days before term end and save proof. Do not rely on memory. Use two calendar reminders and send from the email tied to the account.

Calling support without sending the required email

A phone call may help you get information, but the verified cancellation method is email to [email protected]. One review described 25 to 30 calls without clear answers on charges (ThinkBroadband Forum). That is exactly why written proof matters.

Solution: call only as follow-up. The actual cancellation trail should start with email, then chat or phone can be used to chase a case number and confirmation date.

Expecting a refund for unused days

Many consumers assume broadband works like some streaming apps with pro-rated refunds. Here, the verified policy says no refund for the unused portion when cancellation is for convenience (post.co). That means cancelling halfway through a paid period usually does not produce money back.

Solution: time your cancellation around the term end. If the issue is not convenience but a billing error, frame it as a billing dispute and attach your proof instead of asking for a goodwill refund.

Not saving proof of cancellation

If support later says there is no record, you need timestamps. Customers who only rely on a verbal promise are in a weak position if another charge appears. This is where screenshots, sent mail copies, and delivery proof become worth their weight in gold.

Solution: keep the sent email, any auto-acknowledgment, and one screenshot of your mailbox showing date and time. If you post a letter, keep the registered item receipt or equivalent certified delivery proof.

Cancelling before replacement broadband is ready

Some users cancel in frustration after outages, then get stuck without internet for work or school. Local issues include peak-hour outages and limited rural coverage, so replacement timing matters. Fiber installation dates in Malaysia can slip.

Solution: line up the new service before the old one ends. If possible, overlap for a few days so your household does not lose access while waiting for installation or router activation.

A practical comparison of the available cancellation routes

Method, timing, and effort side by side

How to choose your route

Email is the fastest documented path because it is the verified cancellation method in the research. Registered mail gives stronger delivery proof if you expect a dispute. Phone is useful for chasing confirmation, but on its own it is weaker because the terms data does not identify it as the formal cancellation route.

So pick based on your situation. If the renewal date is near, send email immediately and follow with chat or phone. If the amount at risk is high, combine email with registered mail so your evidence trail is harder to challenge.

After cancelling: how to verify it really ended and what to do if they still charge you

Immediate checks in the first 48 hours

Within 48 hours of sending the cancellation request, look for an acknowledgment or reply. If nothing arrives, contact 1-300-30-0300 or use the 24/7 chat via the Pos Malaysia website and ask whether your request to [email protected] has been logged.

Take screenshots of any reply showing the closure date or end-of-term date. Then set a calendar reminder for 7 days before renewal and another for 3 days after the expected final billing date, so you can catch any wrong charge quickly.

Watch your bank or card statement for 60 to 120 days if needed

After the final expected charge, monitor statements for at least 2 billing cycles. If an unauthorised recurring charge appears, contact support with the evidence file straight away. If that fails, ask your issuing bank for a chargeback or to dispute a recurring card transaction.

In Malaysia, banks commonly work within roughly 60 to 120 days from the transaction date or discovery of the problem, depending on card network rules. Your bank will usually ask for the cancellation email, reply history, and the statement showing the disputed amount.

Alternatives if you are moving on

If you are replacing the line, a few alternatives from the research are worth comparing. YTL Broadband is listed at RM89 to RM179 per month, Astro Broadband at RM99 to RM199, and Extreme Broadband Sdn Bhd at RM129 to RM299.

For household use, compare contract term, speed, and coverage before price alone. For home office users, also ask whether the provider gives a service level commitment or quick fault response, because downtime can cost more than the monthly fee.

Useful links

• Official Post Malaysia support page
• Post Terms of Service

If you want to send a physical cancellation notice, use this address carefully

Mailing address for written notice

If you prefer a paper trail or want to support your email with postal proof, use this address:

• Pos Malaysia HQ Building, Jalan Tun Sambanthan, City Centre, 50670 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Post the letter early enough to account for delivery time. A good practical target is at least 40 days before term end, so the company still gets the full 30 day notice even if mail takes several business days.

What to put in the letter

Your letter should match your email details exactly. Include full name, account email, service address, phone number, and the sentence that you are giving notice to cancel at the end of the current term and want written confirmation that auto-renewal is stopped.

Do not send original identity documents. A signed copy of your request plus proof of posting is enough in most cases. If you also emailed [email protected] on the same day, mention that in the letter so both records connect cleanly.