Cancellation Cardone University: Easy Method

What is Cardone University

Cardone University in plain terms

Cardone University is an online education platform focused on sales training, business growth, and personal development. The service is presented through Grant Cardone training pages, and the available support details point to a US-based operation with phone support at +1-310-777-0255 and email at [email protected] (training.grantcardone.com).

Many members feel annoyed because they signed up for a serious paid training programme, then later found the cancellation path less obvious than expected. That frustration is understandable, especially when the pricing is high at about $96.84 monthly (RM460.00) or $1,162.11 yearly (RM5,520.00), based on the pricing data provided.

What you are actually paying for

The monthly and annual plans include access to more than 800 interactive video segments, weekly mastermind sessions, certifications, and 1-on-1 virtual coaching (training.grantcardone.com). This is not a lightweight learning app. It is sold as a premium training subscription for people who want structured sales coaching.

The annual plan carries the same core features as the monthly plan, but at a discounted annual rate. In practical terms, users are paying for ongoing access to training content and coaching, not for a one-off course download.

How Cardone University works in Malaysia

For readers in Malaysia, there is no local Cardone University office listed in the verified sources. Support hours are Monday to Friday, 9 AM to 6 PM EST, which means Malaysian users may face a major time gap when trying to call, especially during normal working hours here.

There is also no verified sign of Malay language support, local MYR billing at checkout, or a Malaysian helpdesk. The pricing in this guide uses MYR because that is easiest for local readers, but the underlying published pricing is originally in USD and can shift with exchange rates and promotions.

Business model and commitment risk

The biggest thing to understand is the contract wording. The Terms of Service say this is “a legally binding, non-refundable contract for the term provided herein” (cardoneuniversity.com). That line matters because it signals a strict stance on refunds and term commitments.

No verified source clearly explains auto-renewal, free trial conversion, or a self-service cancellation flow. So before you cancel, assume a cautious approach: save evidence, cancel before the next billing date, and do not expect a pro-rated refund unless the company explicitly agrees in writing.

How to cancel Cardone University without extra hassle

Checks to do before you press anything

A lot of people get upset not because they cancelled too late, but because they had no proof after cancelling. Before you start, take a screenshot of your current plan, your billing date, the amount charged, and the email address linked to the account. If you can still log in, save a screenshot of the account dashboard as well.

You should also search your inbox for the original receipt, onboarding email, and any contract or order confirmation. If your latest charge was about $96.84 (RM460.00) or a larger annual amount of about $1,162.11 (RM5,520.00), note the exact transaction date because that will matter if you later dispute a recurring charge with your bank.

Web or account cancellation route

The verified sources do not publish a full click-by-click cancellation path inside the account area. However, the service notes indicate that cancellation appears to be handled online, and the practical starting points are the training portal and the refund policy help page at Cardone help page.

If you still have account access, look for areas usually labelled Account, Billing, Subscription, Membership, or Settings. A sensible path to test is Account > Billing or Subscription > Manage Plan > Cancel. If you do not see a cancel button, take a screenshot showing that it is missing, then move straight to email support and phone support on the same day.

Email and phone cancellation steps

If the web route is unclear, email is the best evidence trail. Send your cancellation request to [email protected] with your full name, account email, date of charge, amount paid, and a direct line such as “I am requesting cancellation of my Cardone University subscription effective before the next billing date.” Ask them to confirm the cancellation in writing.

You can also call +1-310-777-0255 during Monday to Friday, 9 AM to 6 PM EST (training.grantcardone.com). For Malaysia, that usually means late evening or overnight depending on daylight saving timing in the US, so email is often more senang as a first move. If you call, write down the date, time, name of the staff member, and what they promised.

What to write in your cancellation message

Keep it short and specific. Include your account email, plan type, last payment amount, and request for written confirmation. A clean message works better than a long emotional one because support teams can process it faster.

• Subject: Cancel Cardone University subscription
• Account email: your registered email
• Plan: Monthly or Annual
• Last charge: exact date and amount
• Request: cancel before next billing date
• Proof request: please confirm by email

Postal letter as one more option

If email and phone go quiet, you can send a registered letter to the US business address. This is not the fastest route, but it gives stronger proof that you formally asked to cancel. Some users also use digital registered-letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without a trip to the post office.

Use the letter to restate your cancellation request, your account details, and the date of the disputed or upcoming charge. Give the company a clear deadline, such as 7 calendar days to confirm cancellation by email.

Practical warning for Malaysian users

The main local problem is the time zone gap. If you send a request on Friday afternoon in Malaysia, it may only be seen when the US office opens much later, so do not wait until the final day before billing. Send the request at least 5 to 10 days before the next charge if can.

No specific dark pattern was identified in the verified research, but the bigger problem here is lack of a clearly published cancellation path. That alone is enough reason to document every step with screenshots and saved emails.

After you cancel, what changes and what may not

How long your access may continue

The verified sources do not clearly state whether access stops immediately or continues until the end of the paid billing term. Because the Terms mention a contract “for the term provided herein” (cardoneuniversity.com), the safest working assumption is that access may continue until the end of the current paid term, but you should not rely on that unless support confirms it.

If you are on a monthly plan charged on the 12th, for example, ask support to state whether access remains active until the 12th of the next month or ends earlier. This matters if you still want to download certificates or note completed lessons before the account changes.

What happens if you do not cancel

No verified source clearly spells out the auto-renewal clause, but Cardone University is sold as a subscription with monthly and annual billing options. In practical terms, if your plan is still active and no cancellation has been confirmed, you should assume the next billing can still go through.

This is why readers who worry about being charged after cancelling should not stop at sending one message. Keep checking for a confirmation email and monitor your bank or card statement after the expected renewal date.

Your account data and course history

The available sources do not explain what data is deleted after cancellation or how long account information is retained. There is also no verified export tool described for course progress, certifications, or coaching records.

Before cancelling, save what matters: screenshots of completed modules, any certificate pages, receipts, and support conversations. If your employer paid for the training, save proof of completion early so you do not get stuck later.

Cardone University refund policy and what Malaysians can realistically expect

What the refund policy says

The clearest verified line is tough: the Terms of Service state, “This is a legally binding, non-refundable contract for the term provided herein” (cardoneuniversity.com). The help material provided also does not give a broader customer-friendly refund schedule, pro-rated refund rule, or unused-period refund promise.

So if you are hoping for a refund just because you used the service briefly, the odds do not look strong. Many members feel angry here, especially after cancelling early and still seeing a refusal. Based on the verified wording and user sentiment, Cardone University does not appear generous on refunds.

How to ask for a refund anyway

If the charge was recent, send a written request to [email protected] and explain the reason clearly. Good grounds include duplicate billing, unauthorised recurring charges, or a cancellation request sent before renewal. Include your receipt, transaction amount, date, and a screenshot of any cancellation request you already sent.

You can also call +1-310-777-0255 during support hours and ask for the refund decision in writing by email. If they refuse by phone only, follow up by email the same day so there is a record.

Your rights in Malaysia on refunds and future services

In Malaysia, the Consumer Protection Act 1999 can help in some service-contract disputes, especially where consumers paid ahead for future services and the service remains unused in part. The law does not create a universal cooling-off rule for every online subscription, but it does give consumers grounds to challenge unfair practices and unfair contract terms in the right situation.

If the sale fits direct sales rules, there may be a 10 working day cooling-off period, but that depends on how the contract was formed and whether the required written form and notice were present. For a normal online subscription, do not assume the 10-day right applies automatically. If Cardone University rejected a refund after a disputed billing situation, you can raise the matter with KPDN or file at TTPM.

Chargeback as a last resort

If you were billed after a valid cancellation request, or the charge looks unauthorised, contact your card issuer and ask to dispute a recurring card transaction. In Malaysia, people usually just call this a chargeback or a dispute of an unauthorised recurring charge, and banks commonly work within about 60 to 120 days from the transaction date or from when you discovered the problem.

This process sits within Bank Negara Malaysia’s financial consumer protection framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013, together with complaint-handling rules for financial institutions. Bring your evidence: receipts, screenshots, cancellation emails, and any reply from Cardone University. If you paid through a mobile wallet or another payment channel, ask that provider about its dispute process on the same day.

Cardone University terms that affect cancellation most

The contract language that matters

The key contract point in the verified Terms is the phrase “a legally binding, non-refundable contract for the term provided herein” (cardoneuniversity.com). That sentence is the centre of the whole cancellation issue because it suggests Cardone University may hold customers to the purchased term even if they stop using the platform.

No verified source clearly states an early termination fee, and no cancellation fee was found in the Terms. That is helpful, but it does not mean refunds are available. It mainly means the problem is more likely to be refusal of refund rather than a separate penalty charge.

What the Terms do not clearly explain

No verified source clearly explains auto-renewal wording, free trial conversion, data retention after cancellation, dispute resolution, or applicable law. If support later points you to another version of the Terms, compare the wording carefully and save a copy from the day you subscribed if you still have it.

Because these details are not clearly published in the verified materials, Malaysian users should rely on proof-based cancellation. Cancel early, request confirmation in writing, and preserve every receipt and screenshot.

Cardone University plans and pricing in Malaysia

Current subscription plans

Which plan costs more and which gives better value

The annual plan is the most expensive upfront at about $1,162.11 (RM5,520.00). The monthly plan is easier to leave with less financial exposure at about $96.84 (RM460.00), which is why many cautious users prefer monthly if they are still testing the platform.

At the figures provided, the annual total is effectively equal to 12 monthly payments, so the available data does not show a major extra saving beyond standard annual packaging. Since actual pricing can move with exchange rates and offers, check your receipt rather than assuming you got a discount.

Billing notes Malaysian users should watch

The pricing shown here is approximate because it is converted from USD using RM4.75 to $1.00. Your card statement may show a slightly different MYR amount if your bank applies a different exchange rate or foreign transaction fee.

No separate cancellation fee was found in the Terms of Service. Also, no verified source shows a published price increase history, free trial, or onboarding fee.

What Malaysian consumer law can do if Cardone University will not cooperate

Laws that may help you

For readers in Malaysia, the main law is the Consumer Protection Act 1999. It does not guarantee a cooling-off period for every online subscription, but it can still be relevant if there is misleading conduct, unfair terms, or a dispute about services paid in advance but not fairly delivered.

If the subscription was sold under a direct sales structure with the required written contract wording, a 10 working day cooling-off period may apply. The contract must be in writing, signed, and include a statement that it is subject to a ten-day cooling-off period. If those features were missing, the company may have trouble relying on that type of protection for itself.

How this applies to Cardone University specifically

Cardone University’s verified Terms say the contract is non-refundable for the term provided, but Malaysian law can still matter if the charge was unauthorised, if the consumer was misled, or if a prepaid future-service arrangement became unfair in practice. This is especially relevant when a customer cancels promptly, uses little or none of the service, and still faces ongoing billing.

If your complaint is about a post-cancellation charge, gather proof and escalate quickly. If your complaint is about a refund for an unused period, explain the timeline and amount clearly, then attach records showing you requested cancellation before the service was materially used.

How to complain to KPDN or TTPM

Start by sending one final written complaint to Cardone University, giving 7 calendar days to respond. If nothing useful comes back, file a complaint with KPDN and prepare a claim for TTPM if money is still disputed. TTPM is often the more concrete path when you want a refund or compensation order.

In your complaint pack, include your receipts, cancellation emails, screenshots of the account page, card statements, and any review of the contract wording. If the bank dispute is already open, include that reference number too.

Useful Malaysian authorities

• KPDN - Ministry of Domestic Trade and Cost of Living
• TTPM - Tribunal for Consumer Claims Malaysia
• Bank Negara Malaysia - for bank complaint pathways related to card disputes

For online service disputes, KPDN and TTPM are the two names Malaysian consumers should remember. If can, file while the documents are still fresh and before the bank dispute window closes.

What customers say about cancelling this subscription

Overall verdict from available reviews

Cancellation looks difficult, not smooth. The review set provided shows 0 positive and 5 negative unique reviews, so the sentiment trend is clearly poor on refund handling, support quality, and charges continuing after cancellation requests.

For Malaysians, two local friction points can make this feel worse: support hours are tied to US time, and payment options are not especially local-friendly. When a service is already hard to reach, even a simple cancellation can turn into a long follow-up exercise.

Recurring themes

Sources summary

Review summary table

Individual customer quotes

• "Immediately following that meeting, we communicated our decision to cancel the training program... Despite this prompt cancellation... the company has continued to issue invoices and has processed multiple unauthorized charges to our credit card." (TrustPilot)
• "They canceled it, but refused to refund the $297 [about RM1,410.75]. He had the service for 9 days." (Reviewopedia)
• "Their accounting team relies e-mail like every 1-2 weeks... after about a month and half... they told me because I have access to both of the program, I could not return them." (Reviewopedia)
• "Don't fall victim... they give you certainty that if you don't like what they sold you you get a refund but when you request refund they patronize you and never get the refund you were promised." (Reviewopedia)

Only negative reviews were provided in the verified set, so that should be said plainly. To stay balanced, the platform itself does offer a large content library and coaching features on paper, but the cancellation and refund experience in these reviews is poor.

Documents to prepare before and after you cancel

Before cancellation

If cancellation steps are unclear, paperwork becomes your safety net. Save a screenshot of your active plan, the next billing date, and the exact amount charged. Also save the login email used for the account and any welcome email from the service.

• Account dashboard screenshot
• Billing page screenshot
• Latest receipt or invoice
• Original signup email
• Course completion proof

For refund or dispute requests

If you ask for a refund or open a bank dispute, specific evidence matters more than a long explanation. Include the transaction date, card statement line, amount in USD and MYR if available, and your first cancellation message.

• Transaction ID
• Card statement screenshot
• Email cancellation request
• Any support reply
• Phone call notes

After cancellation

Do not rely on memory. Save the cancellation confirmation email, or if there is no email, save a screenshot of the final confirmation page. Then set a calendar reminder for the next expected billing date and another one 7 days later.

This small step can save you a lot of hassle lah if a recurring charge appears again. Once that happens, you already have the dates and proof ready.

Common cancellation mistakes that cause extra charges

Waiting until the last minute

A common mistake is cancelling one day before billing while support operates on US hours. A Friday afternoon request from Malaysia may not be read until much later, which can be too late if the renewal runs overnight on the company side.

Better approach: send the cancellation request 5 to 10 days before the renewal date. That gives enough space for email follow-up and a phone call if needed.

Assuming a refund is automatic

Some users cancel quickly and assume they will only be charged for the days used. The verified Terms point the other way because they call the contract non-refundable for the term provided (cardoneuniversity.com).

Real example: one Reviewopedia user said the subscription was cancelled but the company refused to refund $297, about RM1,410.75, after only 9 days of use. So cancel to stop future billing, but do not budget based on an assumed pro-rated refund.

Not getting written proof

A phone call without follow-up is risky. One of the strongest complaint patterns in the reviews is repeated dispute over what was requested and what happened after. If support says “done,” ask them to email confirmation immediately.

If the confirmation never arrives, send your own follow-up email the same day summarising the call. That creates a time-stamped record that helps with KPDN, TTPM, or a bank dispute later.

Using only one contact channel

When support is slow, sending one email and waiting two weeks is how people get trapped into another charge. The practical fix is simple: use the account route if available, then email, then phone, all on the same day if the cancellation path is unclear.

This layered approach is especially useful for Malaysian users because of the time zone problem. You want at least one written channel and one live contact attempt.

Forgetting to monitor the card statement

Some users think the matter is over once they send the request. But one review described invoices and multiple unauthorised charges continuing after clear cancellation requests (TrustPilot).

Check your statement on the expected renewal date and again within 7 days. If a new charge appears, dispute it quickly while your evidence is fresh.

Quick comparison of cancellation methods for this service

Side by side comparison

What this comparison means in real life

No single route is perfect because the verified sources do not publish a full self-service cancellation walkthrough. The web route is fastest if the option appears in your account, email is strongest for documentation, phone is useful for urgency, and registered mail adds formal proof if the matter turns messy.

Choose based on your situation. If your billing date is very close, combine methods instead of relying on one.

What to do after cancelling so the problem does not come back

Immediate checks after your request

Right after you cancel, save every confirmation page and message. Then log back into your account within 24 hours if possible and see whether the plan status shows cancelled, inactive, or ending on a specific date.

If nothing on screen changes, send a follow-up email quoting the earlier request date. Ask them to confirm the final access date and state clearly that you do not authorise any further recurring charges.

Monitor your bank statement and use chargeback if needed

Watch your card or bank statement through the next billing cycle and for at least one extra cycle after that. If an unauthorised recurring charge appears, contact your issuing bank immediately and ask to dispute it as a recurring transaction billed after cancellation.

In Malaysia, banks commonly work within a 60 to 120 day dispute window depending on bank and card-network rules. This sits under Bank Negara Malaysia’s consumer protection framework, so act fast and submit receipts, screenshots, cancellation emails, and any support replies.

Alternatives if you still want online training

If you are leaving because the support process is too troublesome, there are other training platforms in the same broad self-improvement space. Be10X is priced around $50 to $200 monthly, about RM237.50 to RM950.00. Success Insider is around $30 to $150 monthly, about RM142.50 to RM712.50. Modern Millionaires is around $100 to $300 monthly, about RM475.00 to RM1,425.00.

These are not direct equivalents feature by feature, but they show the market range. Compared with Cardone University at about $96.84 monthly (RM460.00), the pricing sits in the mid to high end of self-development subscriptions.

Useful links

• Official Cardone University page
• Official refund and help page
• Terms of Service
• KPDN official website
• TTPM official website

Where to send a formal cancellation notice

Physical address on record

If you need to send a formal written notice, use the US address associated with the service records:

• 18851 NE 29th Ave, Suite 700, Aventura, FL 33180, USA

Use your full name, account email, transaction date, and a direct cancellation request in the letter. Registered post gives stronger proof if the case later goes to KPDN, TTPM, or your bank dispute process.

Online route is still the practical starting point

Even with a postal address available, Cardone University appears to handle customer contact mainly online through the training portal, email, and phone. For most users in Malaysia, the sensible order is account check, email to [email protected], phone follow-up at +1-310-777-0255, then formal letter if the issue is still unresolved.

If you want the least headache, do not leave this until renewal day. Cancel early, keep proof, and monitor your statement after the next billing date. That is the best way to avoid the classic “I cancelled already, why still kena charge?” problem.