Cancellation Glance: Easy Method

What is Glance

Service profile and who runs it

Glance is a subscription-based digital service tied to personalised content and, in some app listings, AI clothing try-on features. The company behind the service is Glance InMobi Pte. Ltd., with a registered office in Singapore, which matters for Malaysian users because support and account handling are not presented as fully local.

For cancellation, the practical point is simple. Glance runs on a monthly subscription model with auto-renewal, and the terms say the subscription renews for successive monthly periods unless you cancel before renewal. That means if you miss your billing cut-off, the next month can be charged automatically.

What users are actually paying for

The available pricing data shows two recurring plans: Lite at $84.00 (RM84.00) monthly and Professional at $140.00 (RM140.00) monthly, both described with cloud deployment features (itqlick.com). If you subscribed through a mobile app, the product name may appear as Glance: AI Clothes Try On inside App Store or Google Play billing menus.

Some users know Glance from lock-screen content on Android phones, while others know it as a paid subscription product. That overlap causes confusion lah, especially when people try to disable a device feature but actually need to cancel a paid subscription in a store account.

How Glance works in Malaysia

For Malaysia, the main issue is not availability but support clarity. The help route publicly provided is Glance Help, while no public customer service phone number, direct support email, or live chat is listed in the verified support data.

Local users also face two recurring pain points from the research data: automated account suspensions and limited customer support options in local languages. If you are paying in Malaysia, treat Glance as a monthly auto-renewing digital subscription and save your billing proof before doing anything else.

How to cancel Glance without getting charged again

Checks to do before you press cancel

Many Glance users get annoyed because the cancellation path is not obvious, then panic when the next charge lands. Before cancelling, check your next billing date, screenshot your current plan name, and save any content or account data you may need because Glance says it does not provide post-termination access to your data after the subscription ends.

If you started with a free trial, watch the deadline closely. The terms mention a 30-day free trial if offered, and regular charges apply when that trial ends unless you cancel before the trial expiry. A same-day reminder in your calendar is not enough. Put one reminder 3 days earlier and one 24 hours earlier.

• Screenshot the account dashboard and current plan
• Note the exact billing date and amount
• Export any needed data before termination
• Check whether you subscribed on web, App Store, or Google Play

Cancellation through the web account dashboard

If you subscribed directly with Glance, the core method is the web account route. The verified instruction is to log into your account dashboard and follow the cancellation procedure outlined in the Terms of Service (glance.com). In practice, you should look for a path such as Account, Billing, Subscription, or Manage Plan inside the dashboard.

The support page to keep open during this process is Glance Help. If the dashboard is unclear, use the help page contact form and attach your screenshot showing the active plan and billing date. That gives you a time-stamped record if a later dispute starts.

If there is a final confirmation page, do not close the tab too fast. Wait until you see a status such as cancelled, expires on, or renewal turned off. Then take one more screenshot showing the date and plan status. This is the part many people skip, then later they cannot prove what happened.

Cancellation through App Store or Google Play

If your payment is handled by Apple or Google, you must cancel there, not only inside Glance. This is one of the most common mistakes. Deleting the app or disabling a feature on your phone does not stop store billing.

For iPhone or iPad, open the App Store, tap your profile icon, open Subscriptions, select Glance: AI Clothes Try On, then tap Cancel Subscription. The available guidance says this should be done at least 24 hours before the end of the current billing period to avoid auto-renewal (postclic.com).

For Android, open Google Play Store, tap the menu or profile area, open Payments and subscriptions or Subscriptions, choose Glance: AI Clothes Try On, then tap Cancel Subscription. Again, do it at least 24 hours before the current billing period ends (postclic.com).

• App Store path: Profile icon > Subscriptions > Glance: AI Clothes Try On > Cancel Subscription
• Google Play path: Profile or menu > Subscriptions > Glance: AI Clothes Try On > Cancel Subscription
• Deadline: at least 24 hours before renewal
• Proof to save: final cancellation screen

Support, contact routes, and written proof

Glance does not publish a customer service phone number in the verified data, and no live chat is listed. The contact route available is the help page, which means written evidence matters more than usual if something goes wrong.

If you want a formal written trail, you can send a message through the help page and keep a copy. A postal letter is also possible if you already know the company address, but for most users it is slower and less senang than account and store cancellation. Some people also use certified digital delivery services such as Postclic for time-stamped proof of sending, receipt, and opening when they want stronger evidence without going to a post office.

After you cancel, what changes and when

Access usually continues until the current paid period ends

If you cancel a monthly subscription correctly, the usual result is that renewal stops and access continues until the end of the current billing period. The terms say the subscription is effective monthly and renews automatically unless cancelled, which strongly suggests you keep the service until the paid month expires rather than losing it instantly.

Example: if Glance bills you on 12 August and you cancel on 5 August, access will usually continue until 11 August or the billing cycle end shown in your account. The key document is the confirmation screen, because that is where the actual expiry date should appear.

What happens if you do nothing

If you do not cancel before renewal, Glance says the subscription automatically renews for another monthly period. This matters for both direct subscriptions and app-store subscriptions, where late cancellation can still leave the next charge in place if the cut-off has passed.

For free trials, the same logic applies. If a 30-day trial is offered and you forget to cancel before it ends, the paid monthly subscription can start automatically under the terms.

Your data may disappear after termination

This is the part many users regret later. Glance states that after termination or expiry, it does not provide continued or post-termination access to your data, and it is your responsibility to export what you need before termination.

So do not treat cancellation as reversible. If you need account records, generated content, settings, or usage history, save them before the subscription end date, not after.

Glance refund rules: strict in practice

The general refund policy is not consumer-friendly

Many users worry about being charged after cancelling or losing money for unused days. Glance’s refund language is strict. The policy says all purchases, subscriptions, and payments are final, non-refundable, and non-returnable, with exceptions only at Glance’s sole discretion or where the law requires otherwise (glance.care).

The same source says there are no refunds for unused or partially used services. So if you cancel halfway through a month, do not expect a pro-rated refund unless there was a clear billing error or a platform-specific refund exception.

Malaysia rights and when a refund argument may still work

In Malaysia, the Consumer Protection Act 1999 does not create a general cooling-off period for ordinary online subscriptions. A 10-working-day cooling-off period exists for certain direct sales contracts, such as door-to-door or mail order sales, but that does not usually fit a standard online Glance subscription.

If you were charged wrongly, billed after a valid cancellation, or hit by an unauthorised recurring card charge, your case is stronger. In that situation, ask Glance for correction through the help page, then dispute the transaction with your bank if needed under Malaysia’s financial consumer protection framework overseen by Bank Negara Malaysia.

How to request a refund step by step

Use the fastest channel tied to your payment source. If you paid Glance directly, submit the request through Glance Help with your account email, transaction date, amount in RM, and screenshots showing cancellation status. Ask for a written reply that confirms whether the charge was valid.

If you paid through Apple or Google, start with the platform billing history because platform-based refunds are often decided there, not by the app itself. Be specific: name the transaction date, the exact amount, and whether the issue is duplicate billing, post-cancellation billing, or unauthorised renewal.

• Include account email and plan name
• Attach transaction receipt or bank line item
• Attach cancellation screenshot with date
• State the outcome you want, such as refund or charge reversal

Chargeback in Malaysia as a last resort

If Glance ignores a valid billing complaint, Malaysian cardholders can ask the issuing bank for a chargeback or dispute an unauthorised or recurring card transaction. The bank usually applies a time frame of around 60 to 120 days from the transaction date or from when the issue was discovered, depending on bank and card-network rules.

This sits within Bank Negara Malaysia’s complaint-handling framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013. Use chargeback when you have proof of cancellation, proof of continued billing, and a failed attempt to resolve it directly first.

Glance subscription terms that matter before you cancel

Auto-renewal and monthly commitment

The terms say the subscription automatically renews for successive monthly periods unless cancelled before renewal. They also say the subscription is effective monthly beginning on the Effective Date, with automatic renewal unless cancelled.

For users, this means there is no long annual lock-in shown in the available terms data, but there is a rolling monthly commitment. The risk is not an exit penalty for early termination. The real risk is forgetting the renewal date and paying another month.

Free trial conversion and the cancellation deadline

If Glance offers a free trial, the terms mention a 30-day trial period. At the end of that period, regular subscription charges apply unless the subscription is cancelled before the trial ends.

That wording is standard but unforgiving. If you plan to test and leave, cancel before day 30, not on day 30 at night. Store systems and time zones can trip users up can or not, so earlier is safer.

Data access after the subscription ends

The terms are very clear here. Following termination or expiration, Glance does not provide continued or post-termination access to your data, and exporting needed data is your responsibility.

That is why a proper exit routine matters. Save data first, cancel second, verify billing third.

Glance plans and pricing in Malaysia

Current subscription plans

Which plan costs more and who may be overpaying

Professional is the most expensive listed plan at $140.00 (RM140.00) monthly, while Lite is the cheaper option at $84.00 (RM84.00) monthly (itqlick.com). Based on the limited public feature data, both are described broadly as cloud deployment, so the public comparison is not very transparent.

If you are on Professional but only use basic functions, review your invoices and actual usage before the next billing date. When plan differences are not explained clearly in public, overpaying is a real possibility.

Billing notes worth knowing

No annual plan savings are provided in the verified pricing data, so there is no published annual discount to calculate here. Also, no separate early termination fee for ordinary subscription cancellation is specified in the available sources.

There is, however, a separate cancellation-fee rule in the research pack mentioning a 30% cancellation fee for cancellations made 3 or more days before a service date and no refund less than 24 hours before the service date. That sounds more like a scheduled service booking rule than a normal rolling monthly subscription rule, so if Glance tries applying it to a simple subscription cancellation, ask them to explain exactly which service date they mean.

Your rights in Malaysia if Glance keeps charging you

The main law that applies

For Malaysian users, the core law is the Consumer Protection Act 1999. It helps with misleading practices, unfair conduct, and consumer claims, but it does not create a blanket cooling-off right for all online subscriptions.

For Glance specifically, this means your rights usually depend on the subscription terms, the payment platform, and whether the billing was authorised. If the issue is an unauthorised recurring card charge, banking rules and Bank Negara Malaysia’s complaint framework become relevant too.

Cooling-off rights are limited for online subscriptions

Malaysia gives a 10-working-day cooling-off period for certain direct sales contracts, including door-to-door or mail order arrangements, when the contract is in writing and includes the required notice. A normal online Glance subscription usually does not fall neatly into that category.

So if you are looking for a no-questions-asked withdrawal right after subscribing online, the law does not generally provide that for this type of service. Your stronger arguments are billing error, unclear disclosure, or charging after cancellation.

Where to complain if Glance ignores you

If Glance does not resolve a valid complaint, Malaysian consumers can escalate to KPDN or file a claim with the Tribunal for Consumer Claims Malaysia, known as TTPM. KPDN is the ministry handling domestic trade and cost of living matters, while TTPM is the practical route for consumer monetary claims.

Prepare a clean file before escalating: screenshots of the active plan, cancellation confirmation, bank statement, transaction receipt, and your message history with Glance. A tidy evidence pack saves time and gives your complaint more weight.

Useful Malaysia contacts

For broader consumer guidance, use KPDN’s official site and TTPM information pages. If your dispute is about a card charge, contact your issuing bank quickly because chargeback windows often sit around 60 to 120 days.

• KPDN official website
• TTPM official website
• Bank Negara Malaysia official website

What customers say about cancellation and device behaviour

Overall verdict from available reviews

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review set provided, Glance cancellation or removal is generally difficult, especially on Android devices where some users say the service keeps returning after being disabled.

That does not prove every paid subscription cancellation fails. Still, the pattern is worrying because the biggest complaints are about loss of control, repeated reinstallation, intrusive behaviour, and weak user confidence. In Malaysia, that lines up with the local frustration points around limited support options and account issues.

Recurring themes table

Sources summary table

Individual user comments

• "Glance for Motorola keeps reinstalling itself after being disabled or after a device restart, and cannot be uninstalled." (Chrome Stats)
• "Glance for realme installs automatically and cannot be uninstalled or fully disabled, leading to frustration." (Chrome Stats)
• "Glance for Motorola is described as intrusive bloatware that re-installs itself, blocks or hinders unlocking, and shows pop-ups/ads with AI features." (Chrome Stats)
• "Glance for realme is widely reported to install automatically and cannot be uninstalled or fully disabled, leading to frustration." (Chrome Stats)
• "Glance for Motorola drains battery and harms performance, with users calling for removal." (Chrome Stats)

Only negative reviews were provided in the research set, so that is the honest picture here. To stay balanced, the service idea itself can still appeal to users who want personalised content or AI-based features, but the available review evidence on user control is poor.

Documents to prepare before and after cancellation

Before cancelling

Make a small evidence pack before you touch the cancel button. Save a screenshot of the account page, the plan name, the amount charged in RM, and the billing date. If your account contains content or settings you may need, export them before the current period ends because the terms say there is no post-termination data access.

• Account dashboard screenshot
• Plan and billing date screenshot
• Last invoice or app-store receipt
• Exported data or saved content

For refund or dispute requests

If a refund issue starts, banks and consumer bodies will expect specific evidence, not a general complaint. Keep the transaction ID, statement line showing the amount, date of charge, and a copy of your cancellation confirmation.

If support replies through the help page, save the message thread as PDF or screenshots. A dispute is much easier when your timeline is clear from day one.

After cancelling

After cancellation, save the final confirmation page and watch your next bank or card statement. If the service renews monthly on the 18th, check the statement again around that date in the next cycle.

Do not rely on memory. Store everything in one folder with the month in the file name so you can find it fast if KPDN, TTPM, or your bank asks for proof.

Common Glance cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A very common mistake is cancelling inside the app but forgetting the actual billing sits with Apple or Google. If the charge came from App Store or Google Play, cancel there. App deletion is not cancellation.

Example: a user disables Glance on the phone and assumes the subscription is gone. The next month, the app-store renewal still goes through because the store subscription remained active.

Waiting until the last few hours

The store guidance says cancel at least 24 hours before the end of the current billing period. Leaving it to the final evening is risky because renewal processing may already be underway.

Example: your trial ends on 30 September. If you cancel late on 30 September, the paid cycle may still trigger. Safer move: cancel on 28 or 29 September after testing what you need.

Expecting a pro-rated refund for unused days

Glance’s policy says purchases and subscriptions are final and non-refundable, with no refunds for unused or partially used services (glance.care). Users often cancel on day 3 of a month and expect the balance back, but the published policy does not support that.

Example: you paid RM84.00 for Lite and cancel after one week. Under the available policy, access may continue to month end, but a partial refund is unlikely unless there was a billing mistake.

Not exporting data before the account ends

Another mistake is assuming cancelled accounts stay readable afterward. Glance says there is no continued or post-termination access to your data after termination or expiry.

Example: you cancel today and plan to download records next week. If access closes at period end, you may lose that chance.

Failing to keep proof when support is limited

Because no public phone number or live chat is listed in verified support details, your written evidence is your safety net. If support later says there is no cancellation request on file, screenshots and receipts are what can save you.

Example: a user clicks cancel, sees a loading screen, then closes the browser without a confirmation capture. A month later, there is no easy way to prove whether the request completed.

Quick comparison of cancellation routes for Glance

Comparison table

How to read this table properly

The web route is usually the most direct if you subscribed on the Glance site. App Store gives strong billing records and clear subscription menus, which is why many users find it easier to prove later even if the process feels more rigid.

The odd 30% cancellation fee language appears in the research pack but does not fit neatly with a simple monthly digital subscription. If Glance tries to rely on that rule, ask for the exact contract basis and the specific service date connected to your account.

What to do right after you cancel

Immediate checks in the first 10 minutes

Right after cancelling, check for a confirmation screen, confirmation email, or a changed renewal status in the account. Screenshot all of it. Then set a calendar reminder one day before the next old billing date and one on the billing date itself.

If you cancelled on 6 July and your normal charge date is the 10th, check your account again on 9 July and your statement on 10 July or the next banking day. This takes two minutes and can save a lot of hassle.

Statement monitoring and chargeback timing

Watch at least the next one or two statements, especially for monthly recurring charges. If a charge appears after valid cancellation, contact Glance through the help page immediately and then your issuing bank if the response is poor.

In Malaysia, this is usually called a chargeback or disputing an unauthorised recurring card transaction. Banks often work with windows of about 60 to 120 days, depending on the card network and the bank’s rules, so do not sit on the issue.

Possible alternatives after leaving

If you are leaving Glance and just want simpler digital tools in Malaysia, several local wallets and app ecosystems offer stronger local familiarity. Touch 'n Go eWallet is widely used for tolls and cashback campaigns, Boost handles bill payments and reloads, and GrabPay sits inside the Grab app for rides, food, and payments.

Those are not direct substitutes for every Glance feature, but they are examples of digital services with strong everyday relevance in Malaysia and familiar local user journeys.

Useful links

• Glance Help
• Glance pricing reference
• KPDN official website
• TTPM official website

Address and where to send cancellation requests

No Malaysia cancellation address was found

No dedicated Malaysia cancellation address was found in the research data. For most users, the real cancellation process is online through the account dashboard, App Store, Google Play, or the help page.

This is why your screenshots matter more than a postal trail in day-to-day use. If you need to escalate, your evidence pack is usually more useful than simply saying you tried to cancel.

Known company location and practical use

A Singapore registered office is associated with Glance InMobi Pte. Ltd. in the research notes. If you ever need a formal corporate address for complaint records, use the one you can verify from company sources before sending anything physical.

For ordinary subscription cancellation, though, do not wait for postal handling. Use the online account route or the store billing route the same day you decide to stop the subscription.