Cancellation Lasting: Easy Method

What is Lasting

Lasting in plain terms

Lasting is a subscription app focused on relationship support, guided exercises, and mental wellness content for couples. Based on the available public material, it is connected to Talkspace, and support is handled through the Talkspace support email [email protected] and the help page at getlasting.com/help.

If you signed up and now feel blur about what you actually bought, you are not alone lah. Lasting sells recurring access to guided sessions, workshops, and personalised content, with a 7-day free trial mentioned in pricing research, so the key risk is forgetting the renewal date and getting billed automatically.

What users are actually paying for

The paid plans are not one-off classes. They are recurring subscriptions that unlock full access to all guided sessions, workshops, and personalised content, with listed Malaysia price references of RM122.99 monthly, RM245.34 every 3 months, and RM368.91 every 6 months, based on converted pricing data from lovefix.app.

That means the real product is ongoing access, not ownership. If you stop paying, the usual expectation with this kind of app is that premium access ends at the close of the current billing cycle, although Lasting does not clearly publish the exact post-cancellation access rule in the available sources.

How Lasting behaves for users in Malaysia

For Malaysia, the practical issue is that Lasting does not appear to have a local office, local phone line, or a published Malaysian billing desk. Support details available publicly point to online help only, with no live chat, no support phone number, and email support through [email protected].

Pricing is often shown from a USD base and converted to MYR. The research data uses an exchange rate of 1 USD = RM4.089, so if you saw a different amount on your card, it may be due to exchange movement, card issuer conversion, or app store billing format rather than a separate Malaysian price plan.

How to cancel Lasting without getting billed again

Checks to do before you press cancel

Many Lasting users get annoyed because the cancel button is not always where they expect, and some only realise too late that the subscription sits under Apple or Google instead of inside the app. Before doing anything, check your billing email, your App Store or Google Play purchase history, and the date of your next charge.

Take three screenshots before cancellation: your current plan page, the renewal date, and the payment channel. If your plan is the monthly RM122.99 tier or a longer cycle such as RM245.34 every 3 months, these screenshots give solid proof if a renewal goes through after you cancel.

• Open the app and note the account email used for signup.
• Search your inbox for Lasting, Talkspace, Apple, or Google Play receipts.
• Save the latest transaction amount and date.
• Check whether you started with a 7-day free trial.

Cancel through your account or the web route

The available sources do not publish an exact Lasting web click path. Because of that, the most practical route is to open the official help page at getlasting.com/help, sign in if prompted, and look for subscription, billing, or account options linked to your active plan.

If you can access an account page, the usual route for this type of service is Account, Settings, Subscription, then Cancel or Turn Off Renewal. Since Lasting does not spell out the exact labels publicly, do not stop after deleting the app. Deleting the app alone does not cancel a recurring subscription.

If you want written proof through a formal route, you can also send a short cancellation notice by email and keep the sent copy. For readers who prefer a tracked letter, a digital registered-mail service such as Postclic can serve as a modern alternative to paper mail, with timestamped proof of sending and receipt.

Cancel through App Store on iPhone or iPad

If you subscribed on iOS, this is often the real cancellation point. Local complaints mention that some users try to cancel inside the app and miss the fact that billing is actually controlled by Apple, which then leads to another renewal.

Use this path on iPhone or iPad: Settings, tap your Apple ID name, Subscriptions, find Lasting, then tap Cancel Subscription. Apple subscriptions should ideally be cancelled at least 5 to 10 business days before the next billing date if you want enough buffer and clean records.

• Open Settings on your iPhone.
• Tap your name at the top.
• Tap Subscriptions.
• Select Lasting.
• Tap Cancel Subscription.
• Take a screenshot of the confirmation screen.

Cancel through Google Play on Android

The research confirms user complaints about app-based confusion, including cases where users needed to go to Google Play rather than the app itself. So if you signed up on Android, check Google Play before assuming you are done.

Use this path: Google Play, profile icon, Payments and subscriptions, Subscriptions, Lasting, then Cancel subscription. After that, save the on-screen confirmation and your Google Play email receipt, because surprise renewals usually become easier to dispute when you have both documents.

• Open Google Play.
• Tap your profile icon.
• Tap Payments and subscriptions.
• Tap Subscriptions.
• Select Lasting.
• Tap Cancel subscription.

Email support if the platform route fails

If the app or store page looks stuck, email support at [email protected]. Put your account email, last charge amount, billing date, and a direct line such as “Please cancel my Lasting subscription and confirm that auto-renewal is off” so there is no confusion.

There is no published support phone number and no live chat in the available sources. That makes email your best direct escalation channel with Lasting support, especially if your case involves a billing error, a trial conversion, or a renewal after an earlier cancellation attempt.

After you cancel, what changes and what stays

Access to premium content after cancellation

A common worry is losing access immediately after pressing cancel. Lasting does not clearly state in the available sources whether access ends at once or continues until the end of the paid period, so you should assume the safest position: cancellation stops the next renewal, but current access may last only until the billing cycle closes.

Example: if your RM122.99 monthly plan renews on 28 August and you cancel on 20 August, the likely outcome is access until 27 or 28 August. Since Lasting does not publish the exact rule in the sources provided, save anything important before the cycle ends.

What happens if you do nothing

The service appears to run on recurring billing. If you do not cancel before the next charge date, the subscription can renew automatically and another payment may be taken, including after a free trial if the trial has already converted into a paid plan.

This matters because one negative review reported a charge after the user believed cancellation was complete. That kind of case is exactly why your confirmation screenshot, email trail, and renewal date record matter more than simply relying on memory.

Your account data and saved progress

The available sources do not explain Lasting’s post-cancellation data retention policy. There is no public detail here on whether guided session history, relationship check-ins, or saved progress stay in your account after cancellation or eventual account deletion.

Because that part is unclear, export whatever you can manually before the final access date. Save screenshots of progress summaries, workshop names, and any information you may want later, because once premium access ends, recovery can become leceh.

Refunds, billing disputes, and when to push harder

What is known about refunds

Lasting does not clearly publish a refund policy in the available sources. The research data says the general policy, unused period refund rule, and billing-error handling are not specified, so you should not assume a pro-rated refund for unused days on a monthly or multi-month plan.

There is also no cancellation fee found in the available terms data. That is good news, but it does not mean refunds are automatic. In practice, cancellation and refund are two different requests, and you may need to ask for both in the same email.

How to ask for a refund properly

If you were charged after cancelling, send one focused email to [email protected] with the subject line “Refund request for Lasting charge after cancellation”. Include the account email, the transaction date, the amount, your cancellation date, and attached screenshots of the confirmation page and bank or store receipt.

If the charge came through Apple or Google, also use the refund or problem-reporting route inside that payment ecosystem because the merchant of record may be the store, not Lasting itself. Users in Malaysia often lose time by arguing with the app first when the bill was actually processed through Apple or Google Play.

• State the exact amount charged.
• State the exact date you cancelled.
• Attach proof of cancellation.
• Ask for written confirmation of refund status.

Your rights in Malaysia on cancellation and refunds

In Malaysia, subscription complaints are generally shaped by the Consumer Protection Act 1999. The law does not create a universal cooling-off period for every online subscription, but it does provide consumer protection against unfair practices and can matter in disputes over misleading billing, missing refund information, or unauthorised recurring charges.

A 10-working-day cooling-off period exists for certain direct sales contracts, such as door-to-door or mail order sales, where the contract is in writing and includes the required statement. For a digital app like Lasting, that specific rule will usually not be the main refund path, so your stronger route is often proof of cancellation, proof of charge, and then a complaint to the merchant, bank, KPDN, or TTPM if needed.

Chargeback and card dispute in Malaysia

If Lasting or the app store does not resolve an unauthorised or recurring charge, ask your issuing bank for a chargeback or to dispute a recurring card transaction. In Malaysia, banks usually work within card-network timeframes of about 60 to 120 days from the transaction date or from when you discovered the problem.

This sits within Bank Negara Malaysia’s financial consumer protection framework under the Financial Services Act 2013 or the Islamic Financial Services Act 2013. Bring your cancellation proof, charge record, and any support email reply, because the bank will ask for a clear timeline.

Lasting plans and pricing for Malaysia

Current plan table

The pricing research also mentions a 7-day free trial on all plans, with MYR values converted from USD pricing using RM4.089 per USD (lovefix.app). That means your actual card amount may shift slightly if billed in foreign currency through a store.

Which plan costs more and which gives better value

The highest upfront cost is the 6-Month Plan at RM368.91, while the highest monthly burden is the Monthly Plan at RM122.99. Broken down by month, the 3-Month Plan works out to about RM81.78 per month, and the 6-Month Plan to about RM61.49 per month.

Compared with paying monthly for 6 months, the 6-Month Plan can save about RM369.03 versus 6 separate monthly payments of RM737.94. That is a big gap, but it only makes sense if you are sure you will use the service beyond the trial and remember the renewal date.

Consumer rights in Malaysia if Lasting keeps charging you

Laws and bodies that matter for a Lasting dispute

For Malaysian users, the main law is the Consumer Protection Act 1999. If the issue is misleading subscription flow, unfair refusal to address a clear billing mistake, or a “cancelled but still charged” situation, KPDN and the Tribunal for Consumer Claims Malaysia can become relevant escalation points.

For card disputes, your bank and Bank Negara Malaysia’s complaint-handling framework matter as well. This is practical, not theoretical: if your cancellation was on 2 May and a recurring charge still hit on 10 May, your path is support email, then bank dispute, then consumer complaint if the matter is ignored.

Cooling-off and withdrawal rules

Malaysia does not give a blanket cooling-off right for every app subscription. The 10-working-day cooling-off period applies mainly to certain direct sales contracts made through door-to-door or mail order channels, with specific paperwork conditions.

So for Lasting, do not rely on a general “I changed my mind” argument unless your purchase structure clearly falls within those protected categories. A stronger case is billing without consent, failure to stop recurring charges after cancellation, or unclear trial-to-paid conversion.

How to complain to KPDN or file with TTPM

If support does not respond within a reasonable period, prepare a short case file with your account email, screenshots, charge record, and the exact amount in dispute. Then lodge a complaint with KPDN and consider TTPM if you are claiming money back and have enough evidence.

Your complaint should be simple and dated. State when you subscribed, when you cancelled, when the charge happened, how much was taken, and what response you received. That clean timeline is what makes a complaint senang to assess.

Useful Malaysian contacts

KPDN handles consumer matters and TTPM is the Tribunal for Consumer Claims Malaysia. Use KPDN for complaints and guidance, and TTPM when the issue becomes a claim for loss or refund that the merchant refuses to settle.

• KPDN official website
• TTPM official website

What real users say about cancelling Lasting

Overall verdict from the limited review data

Based on the review data provided, cancellation looks harder than it should be. The general sentiment is 0 positive and 1 negative unique review, and the recurring problems line up with local complaints about cancelling through the wrong channel and getting charged after cancellation.

That does not prove every cancellation fails, but it does show one clear risk pattern: users may think the subscription is off, then later find a renewal or a reactivated billing link. If you are cancelling, assume you need proof at every step.

Recurring themes table

Sources summary table

Individual user feedback

• "I am extremely disappointed with this company. After I had already cancelled my subscription, I received an email confirming that no further payments would be taken. However, somehow a new subscription was activated without my knowledge. Now, almost a year later, €211.49 [about RM865.18] has suddenly been charged from my account without my consent. I have not placed any new orders and have not used the app since cancelling my subscription." (TrustPilot)

Only negative review evidence was supplied here, so that is the honest picture. The positive side, based on product design rather than review data, is that Lasting offers structured guided content and multiple plan lengths, which some users may still find useful if billing is handled carefully.

Your Lasting cancellation document checklist

What to save before cancelling

Before you cancel, save proof of the exact product you bought. At minimum, keep a screenshot of the active plan, the renewal date, and the payment channel, especially if your account might be billed through Apple or Google rather than directly.

• Screenshot of subscription page
• Screenshot of next billing date
• Copy of latest receipt
• Account email used for signup

What you need for refund or dispute cases

If you request a refund, your evidence should show amount, timing, and cancellation attempt. This means transaction ID, date of charge, exact amount such as RM122.99 or RM245.34, and the cancellation confirmation email or image.

After cancellation, keep checking your card or bank statement for at least 2 billing cycles. If a fresh charge appears, you already have a complete file ready for support, your bank, KPDN, or TTPM.

Common Lasting cancellation mistakes that cause extra charges

Using the wrong cancellation channel

The biggest mistake is cancelling inside the app when the subscription was bought through App Store or Google Play. Real complaints in the research data point to exactly this problem, and it is one of the easiest ways to get billed again.

Solution: trace the original receipt. If the email receipt came from Apple, cancel with Apple. If it came from Google Play, cancel there. If it came from Lasting or Talkspace support flow, use account support plus email confirmation.

Deleting the app and assuming the billing stopped

Many people remove the app from the phone and think the job is done. It is not. App deletion only removes the software from your device and has no direct effect on recurring billing.

Solution: always look for a cancellation confirmation page or a cancellation email. No proof, no peace of mind. If you cannot find either, assume the subscription may still be active.

Missing the trial or renewal date

The pricing data mentions a 7-day free trial on all plans. If you wanted only the trial but forgot the deadline, the account may roll into a paid cycle such as RM122.99 monthly or a longer package.

Solution: set a calendar reminder at least 5 days before the trial or renewal date. That buffer gives you time if the app is slow, the store route is confusing, or support takes time to answer.

Not saving evidence after cancellation

One user review describes a charge long after the user believed cancellation was confirmed. That is why screenshots matter. If the subscription status screen changes or an old email disappears in your inbox, your saved image still shows what happened on that day.

Solution: save the confirmation screen, the support email, and a screenshot of your bank statement when the last valid payment was made. These three items usually carry the case.

Quick comparison of cancellation methods for Lasting

Method comparison table

Key takeaway from the comparison

No single route fits every user because the correct channel depends on where you bought the subscription. The safest approach is to identify the billing source first, cancel there, and then keep your proof in case a later renewal appears.

If your case is messy, combining the platform cancellation with an email to [email protected] gives you two records instead of one. That extra step can save a lot of hassle later.

What to do in the days after cancellation

Immediate follow-up steps

Right after cancelling, confirm that auto-renewal is off and save one final screenshot of the status page. Then set a calendar reminder for the expected last access date and another reminder for the next statement date on your bank or card account.

If the cancellation happened on 12 September and your renewal would have been on 18 September, check your account again on 13 September and your card statement after 18 September. This double check is boring, but it works.

Watch your bank statement and dispute fast if needed

Monitor at least 60 to 120 days if you are worried about an unauthorised recurring charge, because that is the common chargeback window used by banks and card-network rules in Malaysia. If a new charge appears, contact your bank immediately and say you want to dispute an unauthorised or recurring card transaction.

Give the bank your cancellation proof, the amount charged, and the date you discovered it. Under Malaysia’s financial consumer protection framework, banks are expected to handle such complaints through proper complaint procedures, so do not wait too long can or not.

Alternatives if you still want relationship or therapy support

If you are cancelling Lasting but still want support, there are a few alternatives in the research data. Talkspace offers online therapy with licensed therapists at $65 to $400 per week (RM265.79 to RM1,635.60), while BetterHelp is listed at $60 to $90 per week (RM245.34 to RM368.01).

For lower-cost access, 7 Cups offers free listener support and therapy from $150 per month (RM613.35). ReGain, which focuses on couples, is listed at $60 to $90 per week (RM245.34 to RM368.01), which may be a closer fit if your main reason for using Lasting was relationship counselling.

Useful links

• Lasting help centre
• Malaysia subscription pricing reference
• Lasting pricing research
• KPDN official website
• TTPM official website

If you are looking for a postal address, here is the reality

No Malaysian cancellation address was found

No public Malaysian physical cancellation address for Lasting was found in the available English-language sources. The service appears to operate as an online-only subscription product, with support directed through the help page and the email [email protected].

That means your practical cancellation route is digital, not postal. For most users in Malaysia, the real action point is the original billing platform plus written evidence kept by email or screenshot.

How to proceed when there is no address

If you wanted to send a formal notice, use email and keep the full message header, timestamp, and attachments. State your name, account email, last charge date, and a simple request to cancel the subscription and stop auto-renewal immediately.

If the matter escalates, your evidence file matters more than a postal address. KPDN, TTPM, your bank, and the app store will all care about dates, amounts, screenshots, and confirmation records rather than whether you mailed a paper letter.