Cancellation Me+: Easy Method

What is Me+

What kind of app you actually signed up for

Me+ is a subscription-based mobile app by Enerjoy Pte. Ltd. built around routines, planning, and self-guided lifestyle tools. In the available research, the service is distributed as an app with in-app purchases, and the public app listing shows a 4.8-star rating with more than 854,000 reviews on Google Play.

Many users in Malaysia feel annoyed because the checkout flow can be quick, but the cancellation path is not always obvious after payment. That matters here because Me+ does not appear to publish a full Malaysia-specific website with clear local cancellation pages, so people often need to cancel through the same platform where they originally subscribed.

What users are paying for inside Me+

The paid part of Me+ is generally tied to premium access, often shown as a VIP or subscription plan. Based on the verified data, one known plan is Me+ VIP yearly at $39.99 (RM189)* per year, while other Malaysia pricing details were not published in the verified sources for 2025 or 2026.

In practical terms, people are usually paying for continued premium features rather than a one-off purchase. The common risk is a free trial or promotional screen converting into a paid recurring plan if you do not stop it in time, which matches several user complaints about unexpected billing after signup.

How Me+ behaves in Malaysia

For Malaysia, the key point is simple: cancellation usually depends on where you subscribed. If you joined through Apple, you cancel in App Store subscriptions. If you joined through Android billing, you cancel in Google Play. If you paid through the Me+ website, the research notes point to email support at [email protected] as the route for cancellation.

Local support details are limited. No customer service phone number was found, no live chat was found, and no support hours were published. The clearest official cancellation guidance available in the research is the MeWe help article at MeWe subscription cancellation help, which confirms the general rule that platform-based subscriptions must be cancelled on the platform where they were purchased.

How to cancel Me+ without getting charged again

Checks to do before you tap cancel

If you are already frustrated, slow down for three minutes lah. Before cancelling, open Me+ and take screenshots of your current plan, the renewal date, and any trial wording you can still see. This is your proof if a charge appears later.

You should also check your payment source the same day. Look at Apple subscriptions, Google Play subscriptions, or your card statement for the exact merchant line and date. Many failed cancellations happen because users try to cancel inside the app, but the real billing sits with Apple or Google instead.

• Screenshot the plan name and renewal date
• Save any trial or promo screen
• Note the last four card digits if charged directly
• Write down the amount charged in RM
• Check whether billing came from App Store, Google Play, or direct website payment

Cancel if you subscribed through App Store on iPhone

If you signed up on iPhone or iPad, the cancellation is usually handled by Apple, not by Me+ support. On your device, go to Settings, tap your Apple ID name, tap Subscriptions, find Me+, then tap Cancel Subscription. If the button is missing, the plan may already be cancelled or may have expired.

Do this at least 24 hours before renewal. Apple billing renewals can process close to the renewal date, and once charged, a refund is not automatic. After cancelling, take a screenshot showing the expiry date, because access normally continues until the end of the paid period.

Cancel if you subscribed through Google Play on Android

If you joined through Android, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, choose Me+, then tap Cancel subscription. Google Play will ask for a reason, but that answer does not itself create a refund claim. It only stops future renewal.

This route is especially relevant because users in Malaysia have reported difficulty finding a cancellation option inside the app itself. If Me+ does not show a direct cancel button in your account, can or not? Usually cannot. You still need to stop the recurring billing in Google Play if Google is the merchant.

Cancel if you subscribed on the Me+ website or through direct billing

The research notes say direct website subscriptions should be cancelled by emailing [email protected]. In your message, include the account email, subscription start date, amount charged, payment channel, and a clear request such as “Please cancel my Me+ subscription and confirm the effective end date.”

No phone number, live chat, or published support hours were found. Because support responsiveness is a reported issue, send the email from the address linked to your account and keep a copy in your sent folder. If you want stronger proof than a normal email, a digital registered delivery service such as Postclic can create time-stamped proof of sending, receipt, and opening without using traditional paper mail.

Postal route and proof options

No physical cancellation address for Me+ in Malaysia was found in the verified research. That means a postal letter is not a primary route here, and sending one without a valid address is not senang and may waste time. Still, if you later obtain a verified company address from your billing records, a registered letter can help create evidence for a dispute file.

Use post only as an extra proof layer, not as your only action. The real stop signal should still be made through App Store, Google Play, or the direct Me+ billing email, depending on how you subscribed.

After you cancel, what changes and what stays

Access usually continues until the current billing end date

Most app subscriptions work on a prepaid cycle, so cancellation normally stops the next renewal rather than cutting you off immediately. If you cancel on 10 August and your annual plan ends on 2 September, you would usually keep premium access until 2 September, unless the platform states otherwise.

This is why the confirmation screen matters. The useful line is not just “cancelled” but the actual expiry date. Save that date and set a reminder for one day before and three days after, so you can verify there is no extra charge.

If you do nothing, auto-renewal is the default

Me+ appears to run as a recurring subscription, so if you do not cancel before the next billing date, the payment can renew automatically. Several complaints in the review data mention users being charged after a trial or after they thought they had already stopped the plan.

That is the practical risk with this kind of app. The billing system does not usually judge whether you used the features or forgot the trial. It simply renews unless the subscription was cancelled through the correct payment channel before the cut-off time.

Your account data and saved content

No detailed public data retention rule for Me+ was found in the supplied research. So the safe move is to assume that account access may change after the subscription ends, while some account data may remain tied to your login unless you separately request deletion.

Before cancelling, export or save anything you care about, such as routine logs, progress history, screenshots of plans, or onboarding results. If the app has no export function, manual screenshots are better than losing everything later and having no proof of what was in your account.

Refunds for Me+: what you can realistically expect

What is publicly clear and what is not

No Me+ terms data or official refund clause was provided in the research pack, and no cancellation fee was found in terms of service. That means there is no verified public statement here confirming pro-rated refunds, partial refunds, or a guaranteed money-back window for Malaysia.

In plain language, you should not assume Me+ will automatically refund unused days after cancellation. User feedback also points the other way, with complaints about unexpected charges and confusion during trial conversion. Success is usually better when the charge is very recent and you can show screenshots.

How to ask for a refund in the right place

If Apple billed you, request the refund through Apple first after stopping the subscription. If Google Play billed you, use Google Play support or the purchase history tools linked to your Google account after cancelling renewal. If Me+ charged you directly on its own website, email [email protected] with the transaction date, amount, account email, and the reason you believe the charge was wrong.

Be specific. A short file works better than a long emotional message. Say whether this was a trial conversion, duplicate billing, or a charge after cancellation. Attach screenshots of the cancellation confirmation and the bank or store receipt showing the date and amount.

Rights in Malaysia if the charge feels unfair

Malaysia does not have a blanket statutory cooling-off period for every digital subscription under the Consumer Protection Act 1999. Still, Section 17 of the CPA is relevant for future services contracts, and it supports cancellation with only limited amounts chargeable in some situations rather than unlimited penalties.

If your issue is a misleading trial screen, hidden recurring billing, or a post-cancellation charge, you can raise the matter with KPDN and, where suitable, bring a claim to the Tribunal for Consumer Claims Malaysia. That route is useful when the merchant ignores your refund request or does not respond within a reasonable time.

When to use a bank chargeback

In Malaysia, most banks call this a chargeback or a dispute for an unauthorised or recurring card transaction. The usual window is around 60 to 120 days from the transaction date or from when you discovered the problem, depending on your bank and card network rules under Bank Negara Malaysia’s consumer protection framework.

Use chargeback as a last resort after trying the original billing channel. Your dispute is stronger if you can show the cancellation confirmation, the merchant contact attempt, the billing receipt, and the date the extra charge happened. If the merchant charged you after the cancellation took effect, that is usually the clearest scenario for a bank dispute.

Me+ plans and pricing in Malaysia

Known subscription pricing

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official app listing or billing screen for the exact local price shown to your account at the time of purchase.

What this pricing tells you

The verified data only confirms one plan, so there is no reliable monthly versus yearly comparison available for Malaysia in this guide. What we can say is that the known paid tier is annual, and annual plans are the ones people most often forget about because the renewal comes only once a year.

If you see a different amount in your own billing history, trust the receipt tied to your Apple, Google, or card statement over memory. The research also states that pricing information for Malaysia in 2025 and 2026 was not fully published, so the app can show different amounts by platform, offer, or region.

Fees, increases, and hidden cost concerns

No cancellation fee was found in the available terms material. No dark pattern was formally identified in the verified research either, but user complaints do mention confusion around trial and charge wording, so the practical hidden cost is not a fee. It is the risk of renewal happening because the billing path was unclear.

If you subscribed at $39.99 (RM189)* for a year and no longer use the app, even one missed renewal is a meaningful loss. That is why it makes sense to cancel immediately after deciding, then continue using the remaining paid period until expiry.

Malaysia consumer rights if Me+ keeps charging you

The law that matters here

In Malaysia, the main law is the Consumer Protection Act 1999. For subscription-type services, Section 17 on future services contracts is the most relevant point from the research provided. It supports a consumer’s right to cancel, while limiting what the business may charge in some cancellation scenarios.

For Me+ users, this matters if the app took payment after a trial misunderstanding, ignored a cancellation request, or continued recurring billing. The CPA does not create a universal cooling-off period for every app subscription, so your strongest case usually depends on proof of misleading presentation, non-response, or post-cancellation billing.

What to do with KPDN and TTPM

If Me+ or the billing party does not resolve your complaint, file it with the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare your screenshots, receipts, dates, and the exact amount in RM. A clear timeline helps much more than a long story.

If you want compensation or a refund claim handled formally, the Tribunal for Consumer Claims Malaysia, or TTPM, is the more direct path for many consumer disputes. This is especially useful when the amount is moderate and you have documentary proof that the charge should not have gone through.

Useful Malaysia contacts

KPDN handles consumer complaint channels and public guidance, while TTPM handles claims. Use the official portals so your complaint record is timestamped and easier to refer back to if the merchant keeps quiet.

• KPDN official website
• TTPM official website
• Bank Negara Malaysia official website

What real users say about cancelling Me+

Overall verdict from reviews and complaint themes

The overall picture is not pretty. In the review set provided, the trend is 1 positive and 4 negative comments about cancellation, billing, or trial handling. On top of that, local issue research says users report difficulty cancelling through the app and weak support responsiveness.

So the practical verdict is this: cancellation is possible, but many users do not find it smooth. The main pain points are not a visible fee or a formal penalty. They are unclear cancellation steps, trial confusion, and charges appearing when users thought they had already stopped the subscription.

Recurring themes

Sources summary

Individual user comments

• "This app set me up with the promise of a 7-day Free Trial, but after a sudden pop-up ad, suddenly changed to 'Special offer, charge now & no free trial' What a scam!" (App Store)
• "I cannot find a way to cancel within the 7 day trial (it’s been day three and I cannot cancel) what’s the point of offering a 7 day trial if you are going to charge a full year anyways?" (AppWereld)
• "Easy to subscribe, hard to cancel." (The Star)
• "I highly do NOT recommend this blasphemous and outright outrageous app. Stay cautious, mindful and check a few times first before you make your purchase." (App Store)
• "I have been using this app for so long and it’s amazing! There’s a test at the beginning and literally, just be honest and it can help you. Thank you Me+ for a wonderful experience." (App Store)

The documents that make cancellation disputes easier

What to save before cancellation

If you are worried about losing access too soon or being billed after cancelling, the best protection is a simple evidence pack. Save the subscription page, renewal date, current plan name, and the exact amount charged in RM. Do this before you hit the cancellation button.

Also save your account email and user ID if shown in the app. If support later says they cannot locate your subscription, those details can shorten the back and forth by days.

• Screenshot of plan page
• Screenshot of renewal date
• Receipt from App Store, Google Play, or card
• Account email and profile details

What to keep for refund or dispute cases

For a refund request, the strongest documents are the transaction ID, charge date, amount, and cancellation confirmation. If you emailed support, keep the sent email and any automatic reply. If you used Apple or Google, keep the subscription status page showing the expiry date.

After cancellation, check your bank or card statement for at least one full billing cycle. If an extra charge appears, download the statement line or take a clear screenshot showing the merchant name and date.

The most common Me+ cancellation mistakes

Using the wrong cancellation channel

This is the biggest mistake by far. A user cancels inside the app, deletes the app, then still gets charged because the recurring billing was actually managed by Apple or Google. Deleting the app does not cancel the subscription.

The fix is simple. Always identify the merchant first. If the receipt is from App Store, cancel in Apple subscriptions. If it is from Google Play, cancel there. If it is a direct card charge from the app company, use [email protected].

Waiting until the last day of the trial or renewal

Several complaints mention users trying to stop the plan during the trial but struggling to find the route. When you wait until the last few hours, even a small delay can leave the renewal in place. That is how people end up paying for a full year when they only wanted to test the app.

The practical solution is to cancel as soon as you decide not to continue. You usually keep access until the end of the active period anyway, so there is no upside in waiting.

Expecting an automatic refund after cancellation

Many people think pressing cancel will reverse the latest payment. Usually it will not. Cancellation stops future billing, while a refund is a separate request that must be made to Apple, Google, or the direct merchant depending on who charged you.

If you want your money back, send the refund request the same day you cancel. State the exact amount, date, and why the charge was improper. This works better than a vague message saying you no longer want the app.

Not saving proof

Another common problem is failing to screenshot the confirmation page. If support is slow or the billing renews anyway, you need evidence of the date and status. Without that, the case becomes your word against the billing record.

Take at least two screenshots after cancelling. One should show the subscription status. The other should show the expiry date or the wording that future renewal has been stopped.

Ignoring a support delay

The research specifically flags support responsiveness as a common issue. If you sent a direct billing cancellation email and heard nothing back, do not assume the matter is done. Follow up within 48 hours and check whether the recurring payment method can be blocked or disputed if needed.

For card payments, monitor closely until the next expected billing date passes. If a new charge appears despite timely cancellation, move quickly to a refund request and then to a bank dispute if necessary.

Me+ cancellation methods compared side by side

Methods table

Key takeaway for Malaysia users

There is no single best route for everyone because the right method depends on where Me+ took your money. Platform subscriptions are usually quickest to stop in App Store or Google Play. Direct billing cases need an email trail, and postal proof is only an extra option if you later find a valid address.

The smart move is to use the original billing channel and keep proof on the same day. That combination gives you the strongest position if a refund or chargeback becomes necessary later.

What to do after cancelling Me+ so the issue stays closed

Immediate checks in the next 10 minutes

Once you cancel, confirm the status straight away. Look for wording such as expiration date, active until, or renewal cancelled. Screenshot that screen and save it in a folder with your receipt and support emails.

Then put two reminders in your calendar. Set one for one day before the old renewal date and one for three to five days after. Those reminders help you catch a recurring charge quickly while the evidence is still fresh.

Monitor your statement and use chargeback if a new charge appears

Watch your bank, debit, or credit card statement for at least one full cycle after the cancellation date. If Me+ or the platform posts another recurring charge, contact the billing channel immediately and ask for reversal. If the charge is not resolved, your bank can handle a chargeback or dispute for an unauthorised or recurring transaction.

In Malaysia, that window is commonly around 60 to 120 days from the transaction date or from discovery of the problem, subject to bank and card network rules under the Financial Services Act 2013, the Islamic Financial Services Act 2013, and Bank Negara Malaysia complaint-handling requirements.

If you still need a digital payment or lifestyle tool

If you are cancelling Me+ and just want simpler digital tools after this, Malaysia has easier everyday options. Touch 'n Go eWallet is widely accepted for tolls, transit, and bill payments. Boost is useful for bills, prepaid top-ups, and in-store spending. GrabPay is handy if you already use Grab for rides or food.

These alternatives are free to use in general, though transaction fees may apply depending on the service. They are not direct substitutes for a routine app, but they are locally familiar and usually easier to manage from a billing perspective.

Useful links

• Official cancellation help page
• KPDN official website
• Tribunal for Consumer Claims Malaysia
• Bank Negara Malaysia

No verified cancellation address for Me+ in Malaysia

What address information was found

No physical or postal cancellation address for Me+ in Malaysia was found in the verified research. The service appears to rely on platform cancellation for App Store or Google Play purchases, and on email cancellation for direct website subscriptions through [email protected].

That means you should not waste time hunting for a local shop lot, office branch, or walk-in counter because none was verified here. For most users, the real action point is the billing platform, not a mailing address.

How to proceed when there is no postal address

Use the channel that actually controls billing. Cancel in App Store or Google Play if that is where you subscribed. If you paid directly, email support and keep the full record of your request, including the time sent and any reply you receive.

If the company ignores you and money is still taken, escalate locally through KPDN, TTPM, or your issuing bank. For a Malaysian user, that is usually faster and more effective than sending letters into the void.