Cancellation Mypersonality: Easy Method

What is Mypersonality and what Malaysians usually sign up for

Mypersonality is a paid personality test platform with automatic renewal

Mypersonality is an online personality assessment service at mypersonality.net. The service is linked to Character Types LLC, with the mailing address listed in Los Angeles, United States, and its terms say the contract is governed by United States law "unless you cancel it" (mypersonality.net).

For Malaysian users, the big point is simple: this is not just a one-off test in many cases. The service uses a subscription model with automatic renewal, a 7-day trial at $1.99 (RM9.40) and then a recurring charge of $39.95 every two months (RM188.56), according to the pricing page (mypersonality.net).

Many readers feel annoyed because the sign-up looks like a small test purchase, then later a bigger recurring bill appears. That concern is fair lah. The terms say the subscription renews automatically at the end of each billing cycle unless you cancel before the next charge date (mypersonality.net).

What people are actually paying for

The paid offer includes access to more than 40 specialised tests, personalised training, and support that the company says is available 24 hours a day, 7 days a week (mypersonality.net, mypersonality.net/faq). The pricing material also mentions reports and tools built around personality analysis rather than a single free result.

In practical terms, users usually pay for deeper results, extra assessments, and ongoing account access. If you only wanted one result screen and did not realise you entered a recurring plan, that is the exact situation where you should check your billing date and cancel fast.

• Access to multiple personality tests
• Personalised training tools
• Subscriber account access
• Support by email or phone

How the service behaves in Malaysia

Mypersonality does not show a Malaysia-specific cancellation flow in the verified material. Pricing is published in United States dollars, so for Malaysian readers it makes sense to read every charge in both currencies. Using the verified exchange reference of 1 USD about 4.72 MYR, the Starter plan at $27.88 is about RM132, and the 7-day trial at $1.99 is about RM9 (research data).

No verified local Malay-language support page was found, and no local Malaysia office was found either. Support is mainly through email at [email protected] or by phone at 855-342-8558, with no live chat listed and a help page at Mypersonality FAQ.

If you want a free option after cancelling, there are alternatives. 16personalities offers free tests, Truity is freemium, and MindTypo has free basic results with paid premium reports. That can save you money if you only need a one-time personality check.

How to cancel Mypersonality without getting charged again

Do these checks before you touch the cancel button

If cancellation steps feel blur or you are worried about being charged after cancelling, slow down for five minutes and collect proof first. This matters because some users reported long email back-and-forth and trouble getting support to locate the account tied to the charge.

Before cancelling, open your account and note the next billing date, your plan name, and the last four digits of the card used. Take screenshots of the subscription page, the pricing shown in your account, and any renewal notice you can see. If you bought the 7-day trial for $1.99 (RM9.40), count the exact end date of the trial because the plan can roll into $39.95 every two months (RM188.56) if not cancelled in time (mypersonality.net/pricing).

• Screenshot the current plan and renewal date
• Save your payment receipt or bank alert
• Note the email used for sign-up
• Check whether you subscribed on web, App Store, or Google Play

Cancel from the website account page

The verified web method is the main direct route. Log in to your account, go to the account settings page, and select the Cancel Subscription option "to cancel your subscription" (mypersonality.net/terms-conditions).

If the interface is not obvious, use a practical path like Account > Settings > Subscription or Billing > Cancel Subscription. The company does not publish a more detailed button-by-button map than that in the verified terms, so once you are inside settings, look specifically for subscription, billing, or membership labels rather than profile details.

After you click cancel, look for any confirmation screen and save it immediately. If the site sends you to a support page instead of completing the process, keep a screenshot of that page as evidence that you tried before renewal. You can also keep the FAQ page handy here: official help page.

Cancel by email or phone if the account route fails

If the web cancellation is unclear, Mypersonality says you can contact support by email at [email protected] or by phone at 855-342-8558 for assistance, with support listed as 24/7 (mypersonality.net, mypersonality.net/faq). For most readers in Malaysia, email is easier because it leaves a timestamp and full written record.

Your message should be short and specific. Include your full name, account email, transaction date, amount charged, last four card digits, and a direct sentence saying you want to cancel automatic renewal immediately. Ask them to confirm the cancellation date in writing and to confirm that no further charges will be made.

If you call, note the date, time, and name of the agent. If they say the account cannot be found, send a follow-up email straight away with screenshots of the charge and ask them to locate the account using the payment record. This can save you a lot of headache later, especially if you need to dispute a recurring card transaction with your bank.

Cancel through App Store or Google Play if that is where you subscribed

Some readers get stuck because they cancel on the website even though the subscription was started through Apple or Google. If you subscribed through iPhone, open App Store, tap your profile icon, tap Subscriptions, find MyPersonality, then tap Cancel Subscription. If you subscribed through Android, open Google Play Store, tap the menu icon, tap Subscriptions, find MyPersonality, then tap Cancel Subscription (mypersonality.net/terms-conditions).

Store cancellation is worth considering when you want cleaner proof. Apple and Google usually show the status change inside the subscriptions screen, so take a screenshot there too. It may take a few business days for every system to update, which is why it is safer to do this at least 5 to 10 business days before the next billing date if you are cutting it close.

Postal cancellation is possible, but it is not the fastest route

No separate Malaysia cancellation address was found. The service context only lists the parent company mailing address in Los Angeles, so postal cancellation is more of a backup record than a quick fix for an imminent renewal.

If you want a hard-copy trail, you can send a registered letter. Some consumers now use digital registered delivery services such as Postclic because they provide time-stamped proof of sending, receipt, and opening without visiting a post office. For an urgent renewal, though, email and account cancellation are usually senang and faster.

After you cancel, here is what changes on your account

You usually keep access until the paid billing cycle ends

Many users worry that cancelling means losing access immediately. Mypersonality says if you cancel before the end of a billing cycle you already paid for, you will keep access until the end of that billing cycle (mypersonality.net/terms-conditions).

So if your next charge date is 30 July and you cancel on 20 July, you should normally still have access until 30 July. This is helpful if you want to save reports or review test results before the membership ends.

If you do not cancel, the plan renews automatically

The terms are clear on this point: the subscription renews automatically at the end of each billing cycle at the then-current rate unless you cancel (mypersonality.net/terms-conditions). For the 7-day trial, that means the small initial payment can convert into a larger recurring charge if you miss the deadline.

The pricing page says the trial is $1.99 (RM9.40), then $39.95 every two months (RM188.56) if not cancelled before the trial ends (mypersonality.net/pricing). That is the charge many people complain about, so put the deadline into your calendar the same day you sign up.

Your data may stay on file for a period after cancellation

Mypersonality says user data may be retained for a period as required by law or for legitimate business purposes, but it does not give a detailed retention timeline in the verified sources (mypersonality.net/terms-conditions). In plain terms, cancellation does not automatically mean instant deletion of every record.

If there are reports, results, or account details you want to keep, save them before cancelling. Take screenshots, download any available report, and keep your billing emails. If you later ask support about data deletion, do it in a separate written request so there is a clear paper trail.

Mypersonality refund policy and the fine print that matters

The general refund rule is better than many subscription sites

On paper, Mypersonality offers a 30-day refund window from the initial purchase. The terms say that if you request a refund within 30 days of your initial purchase, you will be given a full refund, and refund requests can be made by email at [email protected] or by phone at 855-342-8558 (mypersonality.net/terms-conditions).

That is more generous than many digital subscriptions, but you should still move quickly. The key phrase is initial purchase, so do not assume every later renewal will qualify in the same way. If the issue is a billing error, the company says those refunds are handled case by case (mypersonality.net/terms-conditions).

How Malaysians should request a refund in practice

If you feel frustrated because you cancelled but still got charged, or because you never meant to continue after a trial, write a refund request the same day. Put Refund Request and Cancellation Confirmation in the subject line, attach the receipt or bank screenshot, and state the exact amount in both currencies shown by you or your bank, such as $39.95 (about RM188.56).

Use email first because it creates a written record. In the same message, ask support to confirm three points: the subscription is cancelled, the refund is approved or denied, and no further renewal will happen. If there is no reply within a reasonable short window, call 855-342-8558 and refer to your email timestamp.

Your rights in Malaysia can support your refund argument

For Malaysia, consumer issues around cancellation and withdrawal are mainly tied to the Consumer Protection Act 1999 and, in some situations, the Direct Sales and Anti-Pyramid Scheme Act 1993. The jurisdiction block provided for this guide points to a 10 working day cooling-off period for certain direct sales contracts under the DSAPSA, not a universal rule for every online subscription.

That means a Mypersonality refund claim in Malaysia will usually depend more on the company promise of a 30-day refund, the facts of the charge, and whether the billing was misleading or unauthorised. If you believe the renewal was unfairly presented, mention that clearly when escalating to KPDN or TTPM.

When to escalate to your bank for a chargeback

If Mypersonality ignores you, rejects a clear billing error, or keeps charging after cancellation, ask your bank about a chargeback for an unauthorised or recurring card transaction. In Malaysia, banks usually handle this under card-network rules and Bank Negara Malaysia complaint-handling standards, often within about 60 to 120 days from the transaction date or from when you discovered the problem.

Bring proof, not just anger. Send the bank your cancellation screenshot, support emails, charge dates, and any confirmation page. If you paid through Apple or Google, also use their refund and billing dispute channels because that transaction may sit with the app store rather than directly with Mypersonality.

Terms and subscription conditions that can catch you out

The trial is short, and the conversion is much more expensive

The minimum commitment mentioned in the terms is the duration of the trial period, after which the subscription renews automatically unless cancelled (mypersonality.net/terms-conditions). On the pricing page, the 7-day trial is listed at $1.99 (RM9.40), then $39.95 every two months (RM188.56) if you do not cancel before the end of the trial (mypersonality.net/pricing).

This is where people get caught can or not. They focus on the trial amount and forget the conversion amount. The safest habit is to cancel immediately after signing up if you only wanted to test the service for a few days.

The contract terms are United States-based, but Malaysian remedies still matter locally

Mypersonality says the contract is governed by the laws of the United States and disputes are to be resolved through binding arbitration in the United States (mypersonality.net/terms-conditions). For a Malaysian consumer, that is obviously not convenient for a small subscription dispute.

In real life, most readers will not go anywhere near foreign arbitration over a personality test charge. Local practical routes are stronger for day-to-day problems: contact the merchant, then your bank, then KPDN, then the Tribunal for Consumer Claims Malaysia if needed.

Mypersonality plans and pricing in Malaysia

Current subscription prices converted to MYR

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Actual charges in MYR may differ slightly based on exchange rates and your bank. Check the official site for the latest local amount.

Which option costs more over time

The most expensive recurring option shown in the verified material is the trial renewal at $39.95 every two months, about RM188.56, not the RM9 trial itself. The Starter monthly plan is $27.88, about RM132, which means a reader who only noticed the trial amount may be shocked by the later recurring bill.

There is no verified annual plan in the provided sources, so there is no annual saving figure to compare here. There is also no cancellation fee and no early termination fee found in the terms, which is good news if you want out quickly.

Malaysian consumer rights that can help when cancellation goes wrong

The laws Malaysians can point to

For Malaysia, the main laws named in the research block are the Consumer Protection Act 1999 and the Direct Sales and Anti-Pyramid Scheme Act 1993. The DSAPSA gives a 10 working day cooling-off period for certain direct sales contracts, especially where the contract type falls within that framework.

That does not automatically mean every online personality subscription gets a blanket cooling-off right. Still, if a Mypersonality charge followed a sales flow that was unclear, or if you were pushed into a future service arrangement you did not fully understand, the CPA and local complaint channels can still support your case.

How to complain to KPDN and TTPM

If Mypersonality does not answer, start by preparing a clean file with your screenshots, receipts, cancellation request, and any renewal charge. Then file a consumer complaint with KPDN, the Ministry of Domestic Trade and Cost of Living. Explain the timeline in simple terms: sign-up date, cancellation date, charge date, and the amount taken.

If the issue is mainly about recovering money for an unfair or disputed charge, the Tribunal for Consumer Claims Malaysia, usually known as TTPM, is the practical forum many consumers use for lower-value disputes. Mention that the service promised a 30-day refund on initial purchase if that applies to your case, because that is a concrete representation from the merchant.

Local context matters more than the foreign terms for everyday disputes

Mypersonality's terms point to United States law and arbitration, but a Malaysian consumer dealing with a recurring card issue should still use Malaysian channels. KPDN can look at unfair practices, and your bank can process a dispute on the transaction side under local financial consumer protection rules.

If your complaint is about a post-cancellation charge, focus on facts. Show the exact cancellation attempt, show that the merchant was notified before renewal, and show the later debit. That tends to be more effective than arguing abstract contract language.

What real customers say about Mypersonality cancellation

The overall pattern is negative, and cancellation looks harder than it should be

Based on the review set provided for this guide, the cancellation trend is poor: 0 positive and 4 negative reviews out of 4 unique reviews. The recurring themes are hard-to-find cancellation steps, support friction, and charges that users say continued or appeared unexpectedly.

To be fair, the official terms do provide several cancellation channels, including account cancellation, email, phone, App Store, and Google Play. Even so, the user feedback available here suggests that some people still struggled to actually stop billing or get support to match the payment to the correct account.

Recurring themes from customer feedback

• "I reached out to the support staff at mypersonality.net after seeing reoccurring charges in my bank account. After 36 emails, 5 different support staff members telling me they can't find my account, and 3 weeks of frustration and confusion, I have finally just been told my subscription was cancelled." (SmartCustomer)
• "Five minutes later, I tried to cancel the order and have no way to do this!" (SmartCustomer)
• "They charged me $111.52 [about RM526.37] and I have no idea what for." (ECAUTIOUS)
• "I paid for the membership but was then asked to pay for each additional test that I took." (TrustPilot)

Documentation checklist before and after you cancel

What to save before cancellation

If the process goes smoothly, these documents take two minutes to gather. If the process goes badly, they can save you weeks. Start with the account subscription page, your receipt email, and one screenshot showing the plan name and next charge date.

• Screenshot of account settings and subscription page
• Receipt email or payment confirmation
• Bank or card statement showing the charge
• Screenshot of trial end date or renewal date

What to keep for refund or dispute purposes

For a refund request, attach the transaction date, amount, currency, and any support ticket or email trail. If you called 855-342-8558, note the date and time of the call and what the agent said.

After cancellation, save the confirmation page, the confirmation email, and a fresh screenshot showing the subscription as cancelled if the interface displays that. Then watch your bank statement through the next billing date and one extra cycle after that.

Common Mypersonality cancellation mistakes and how to avoid them

Using the wrong cancellation channel

A classic mistake is cancelling on the website when the subscription was started through App Store or Google Play. In that case, the web account may not control billing. Fix this by checking the original receipt source and cancelling in the same ecosystem that billed you.

Another version of the same problem happens when users only email support but never use the in-account cancel option. If you can access the account, do both on the same day and keep screenshots from both actions.

Missing the trial deadline by a few hours

The 7-day trial at $1.99 (RM9.40) looks harmless, but the next charge can become $39.95 every two months (RM188.56). Waiting until the last day is risky because time zones, delayed confirmation emails, or simple forgetfulness can push you past the cut-off.

The practical fix is easy: cancel right after purchase if your only goal is to test the service. You still keep access through the remaining trial period in most standard subscription setups unless the platform states otherwise.

Assuming cancellation automatically means refund

Some users think pressing cancel reverses the latest charge. That is not how it normally works. Cancellation stops future renewal, while refund is a separate request, even though Mypersonality does say initial purchases can be fully refunded within 30 days (mypersonality.net/terms-conditions).

Write two clear requests if needed: one to cancel, one to refund. Put both in the same email, but label them separately so support cannot pretend they only processed half the issue.

Failing to keep proof when support gets messy

One review described 36 emails before cancellation was finally confirmed. That is exactly why screenshots matter. If support later says they cannot find your account, your bank charge, receipt, and first cancellation email become your proof trail.

Keep one folder with everything dated in order. If you later go to your bank, KPDN, or TTPM, a clean timeline usually works much better than a long emotional complaint without documents.

Quick comparison of Mypersonality cancellation routes

Methods, timing, fees, and effort

The key takeaway for most Malaysian users

If you subscribed directly on the site, the cleanest route is usually account cancellation plus an email record on the same day. If you subscribed through Apple or Google, cancel there instead and save the status screen.

No single route fits everybody. What matters is using the billing channel that actually controls the renewal and keeping proof that shows the exact date you stopped it.

What to do right after cancellation so the charge does not come back

Your immediate follow-up steps

Right after cancelling, look for a confirmation screen or email and screenshot it. Then set a calendar reminder for the original renewal date and another one about 7 days later, so you remember to check whether the charge actually stopped.

If the account still shows active after a few hours, email support with the screenshot and ask them to confirm the status manually. Do not just assume it sorted itself out.

How long to monitor your bank and when to dispute

Watch your card or bank statement through the next expected billing date and ideally one extra statement cycle. If a recurring charge appears after cancellation, contact the merchant at once, then ask your bank for a chargeback or a dispute on an unauthorised recurring card transaction if the merchant does not fix it.

In Malaysia, the timeframe is commonly around 60 to 120 days depending on the bank and card network. Bring your cancellation proof, charge screenshots, and support emails so the bank can see this was not just buyer's remorse but a specific billing dispute.

Alternatives if you still want personality tools

If you cancel because the billing model is not worth it, there are decent alternatives. 16personalities is free, Truity offers a freemium model with multiple tests, and MindTypo provides free basic results with optional premium reports.

For many users, a free or freemium option is enough. Unless you really need repeated reports and ongoing training tools, paying RM132 a month or RM188.56 every two months may not feel justified.

Useful links

• Mypersonality official website
• Mypersonality terms and conditions
• Mypersonality pricing page
• Mypersonality FAQ
• Consumer complaint context and reported issues
• Reference page cited in the research record

The only physical address found for written notices

Postal address on record

No Malaysia cancellation office was found in the verified material. If you want to send a written notice by post, use the parent company address listed in the service context:

• Character Types LLC, Attn.: Legal, 1875 Century Park E, Los Angeles, CA 90067, USA

This should be treated as a backup documentation route, not the fastest cancellation path. For urgent billing issues, use the account page, [email protected], and 855-342-8558 first.

The practical bottom line for Malaysians

Mypersonality can be cancelled, but the safest approach is to act early, use the correct billing channel, and keep proof from every step. The service offers a 30-day refund on the initial purchase according to its terms, no cancellation fee was found, and paid access should continue until the end of the current billing cycle after cancellation.

If the company ignores you or keeps charging, do not just wait. Escalate with your bank, then with KPDN or TTPM if needed. For a subscription like this, speed and documentation are what usually make the difference.