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Cancellation Alder Security: Easy Method
What is Alder Security
A United States home security brand with monitored plans
Alder Security is a home security company best known for alarm systems, sensors, cameras, and professional monitoring sold on a subscription basis. Public references place the business in Orem, Utah in the United States, and the company presents itself as a provider of monitored residential security services through its official website.
For a Malaysian reader, the key point is simple. This is not a local Malaysian security brand with a visible office here. The service model appears to be built around monthly monitoring plans, and publicly discussed plan pricing sits between $40.00 (RM189)* and $60.00 (RM283)* per month based on the research data and the conversion rate of 1 USD about 4.72 MYR.
What users are actually paying for
Most people are not paying Alder just for hardware. They are paying for ongoing monitoring, app or account access, alerts, and support linked to the security system. Reviews and product coverage on security.org describe Alder as a monitored home security service rather than a one-off equipment purchase.
That matters when you cancel, because ending the subscription can affect active monitoring even if the physical devices are still in your home. If your main goal is to stop monthly charges, focus on the billing channel used when you signed up and save proof before you press anything, lah.
How Alder Security works in Malaysia
Many Malaysian users feel annoyed when a foreign service has unclear cancellation steps, no Bahasa Melayu support, and pricing shown in another currency. That concern is fair here. Research data points to two practical local issues: limited customer support in Malay and limited integration with local security setups.
There is no verified evidence of a Malaysia-based Alder office, and no verified local MYR pricing page was found. Support contact details that are publicly listed are a United States phone number, 800.710.1289, an email address, [email protected], and support hours of Monday to Sunday, 5:00 am to 2:00 am MST. If you signed up through the web, the account area is the main route. If you subscribed through App Store or Google Play, the store billing route matters more than email.
How to cancel Alder Security without getting charged again
Checks to do before you start the cancellation
A lot of people only realise there is a problem after another billing cycle goes through. Before cancelling, log in and note your current plan, your billing date, and the email tied to the account. Take screenshots of the account page, active subscription screen, and any renewal date you can see.
Save anything you may need later for a refund dispute. That includes invoices, card statement lines, the amount charged in RM, and any customer service emails. If your plan was around $40.00 (RM189)*, $50.00 (RM236)*, or $60.00 (RM283)* per month, record the exact figure shown on your own statement because exchange rates and card fees may make the amount slightly different.
Cancel through the Alder website account
If you subscribed directly with Alder, the clearest verified route is the account dashboard. The documented path is to log in on the Alder website, go to your account profile page, and click “Security - Delete account” to start cancellation. That path is reflected in Alder’s published privacy material and is consistent with the support FAQ at Alder support.
After you click the delete option, take a screenshot before and after submission. If the page shows a confirmation message, save it immediately. If no confirmation email arrives within the same day, send a short follow-up email to [email protected] with your account email, request date, and screenshot attached. This small step can save you a lot of headache if a later charge appears.
- Log in at your Alder account
- Open the account profile page
- Select Security - Delete account
- Submit the cancellation request
- Save the confirmation screen
- Check your email for written proof
Cancel by phone or email when the account route is unclear
If the web route fails, use support on the same day. Alder lists phone support at 800.710.1289 and email support at [email protected], with no live chat listed in the research data. Support hours are Monday to Sunday, 5:00 am to 2:00 am MST, which means you may need to account for the Malaysia time difference before calling.
When you call, keep the script simple. State your full name, account email, last four digits of the payment method if needed, and say clearly that you want the subscription cancelled before the next billing date. Ask for a cancellation reference number and a confirmation email during the call. If the agent says the request is being processed, reply by email right after the call summarising the date, time, and what was promised.
Cancel through App Store or Google Play if that is how you subscribed
This step only applies if your billing is through Apple or Google. The verified instructions say iOS users should open App Store, go to account settings, open Subscriptions, find Alder Security, and choose Cancel Subscription. Android users should open Google Play Store, access account settings, open Subscriptions, find Alder Security, and select Cancel Subscription.
The common mistake here is cancelling inside the Alder app while the billing is still controlled by Apple or Google. If your receipt came from App Store or Google Play, cancel there and save the store confirmation page. To be safe, also remove the renewal from the store at least one day before billing, since store systems can be strict about timing.
Registered post is an extra proof option
If you expect resistance, you can also send a written cancellation notice by registered post. No public cancellation address was verified for Malaysia, so this route works only if customer service gives you a valid postal address in writing. A digital registered-letter service such as Postclic can also be useful if you want timestamped proof of sending, receipt, and opening without going to the post office.
Use this route as backup proof, not as your only action. In the letter, include your full name, account email, phone number, service name, and a clear sentence stating that you are cancelling effective before the next billing date. Keep a copy of the letter and the proof of dispatch.
After you cancel, what changes and what to watch closely
When access and monitoring usually end
Many members worry they will lose access too fast or, the opposite, keep getting billed after they thought the account was closed. Based on the available cancellation paths, the practical expectation is that cancellation should stop the next renewal if you submit it before the next billing date. Access commonly continues until the end of the paid period, but Alder does not clearly spell out the exact end-of-access rule in the verified sources.
Because the wording is not very detailed publicly, assume the safest timeline. Cancel a few days before billing, keep screenshots, and check whether the account still shows an active renewal after your request. If you cancel on 10 August and your next billing date is 15 August, your goal is to have written proof dated before 15 August.
What happens if you do nothing
The available terms data does not clearly state an auto-renewal clause, but monthly monitored services normally continue until cancelled. User complaints strongly suggest that some customers experienced ongoing charges or disputes about renewal terms, so doing nothing is the risky option here.
If you leave the account active, the next monthly charge can still go through. For a Malaysian cardholder, that can mean another foreign currency transaction plus card conversion costs. Set a calendar reminder for the billing date and another reminder three days before it so you do not miss the cut-off.
Your account data after cancellation
Alder’s publicly available terms data does not specify how long account data is retained after cancellation. The account deletion path suggests some level of account removal, but there is no detailed public statement in the verified sources on whether historical logs, tickets, or billing records remain stored.
So do the practical thing before cancelling. Save invoices, support emails, and screenshots of your plan and profile. If your app contains any device settings or alert history you care about, export or capture it before using the delete option, because recovery later may be difficult or impossible.
Refunds, disputes, and the terms gaps you need to know
What the public policy does and does not say
Refund terms are not clearly published in the available Alder sources used for this guide. The research data says the general refund policy, unused-period refunds, and billing-error refunds are not explicitly detailed, so there is no clean public promise of a pro-rated refund after cancellation.
That means you should not assume you will automatically get money back for unused days. If you are charged after cancelling, treat it as a billing dispute and move fast. If you simply changed your mind mid-cycle, success may depend on the exact billing channel and how strong your proof is.
How to ask for a refund in a way that gives you proof
Start with email because it creates a paper trail. Write to [email protected] with your account email, charge date, amount, last four digits of the payment method, and attach the cancellation proof. Use a direct subject line such as “Refund request for post-cancellation charge on 14 August 2026”.
If there is no answer within a few business days, call 800.710.1289 during the listed support window and ask the agent to confirm the refund request in writing. If your subscription came through App Store or Google Play, request the refund in the same ecosystem as well, because Apple and Google often control the payment side even when the app brand is Alder.
Your rights in Malaysia and the 10-day cooling-off point
In Malaysia, the Consumer Protection Act 1999 gives a 10-day cooling-off period for certain contracts. That can help if your Alder arrangement falls within the type of agreement covered and the service has not already been fully performed with your consent before the cooling-off period ends.
Use that right in writing. Send an email stating that you are exercising your 10-day cancellation right under the Consumer Protection Act 1999, include the sign-up date, and ask for written acknowledgment. If Alder rejects the request and you believe the contract falls within the cooling-off framework, you can escalate the matter to KPDN or bring a claim at TTPM.
Chargeback and card dispute as a last resort
If Alder charges you after cancellation or ignores a clear billing error, ask your Malaysian bank for a chargeback or a dispute of an unauthorised or recurring card transaction. In Malaysia, banks usually work within card-network timeframes of about 60 to 120 days from the transaction date or from when the problem was discovered, under the wider financial consumer protection framework overseen by Bank Negara Malaysia.
When you file the dispute, submit the cancellation screenshot, email trail, statement entry, and notes of any support calls. This route is strongest when you have proof that you cancelled before the billing date or that the charge did not match what was agreed. Use it carefully, because a bank will want dates, amounts, and supporting evidence, not just a general complaint.
Alder Security plans and pricing for Malaysian users
Monthly plans converted into Ringgit Malaysia
Plan | Price (USD / MYR) | Billing period |
|---|---|---|
Basic | $40.00 (RM189)* | Monthly |
Standard | $50.00 (RM236)* | Monthly |
Premium | $60.00 (RM283)* | Monthly |
These prices are approximate, converted from USD at 1 USD about 4.72 MYR. Actual local charges may differ due to exchange-rate changes, bank fees, or plan changes on the official website.
Which plan costs the most and whether it still makes sense
The cheapest published plan in the research set is Basic at $40.00 (RM189)* per month, while Premium is the highest at $60.00 (RM283)* per month. That is a RM94* gap every month, or roughly RM1,128* across 12 months, before any foreign card fees are added.
No verified annual pricing or annual-discount structure was found in the approved sources. No public cancellation fee was found in Alder’s terms data either. If your real card statement shows a price jump above these converted figures, compare it with your original agreement and ask support to explain the increase in writing.
Your rights in Malaysia when Alder charges unfairly or ignores a cancellation
The law that matters for subscription disputes
For Malaysian consumers, the core law is the Consumer Protection Act 1999. In plain language, this law helps when a service agreement is unfair, misleading, or not carried out as promised. If you cancelled Alder before the next billing date and the company still charged you, that is the kind of issue worth documenting for a formal complaint.
The research data also points to a 10-day cooling-off period for certain contracts. This is not a blanket rule for every service in every situation, so your facts matter. If the service was already fully performed with your consent before the 10 days ended, the protection may be narrower.
How to escalate through KPDN and TTPM
If customer service drags things out, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN. Prepare your cancellation proof, invoice, statement entry, and screenshots of the account screen. State the exact amount in RM, the billing date, and the remedy you want, such as cancellation confirmation or a refund.
If the dispute remains unresolved, consider the Tribunal for Consumer Claims Malaysia, known as TTPM. TTPM is useful for straightforward consumer monetary claims and is generally more accessible than a full court process. For an Alder case, your strongest file will show a clear timeline: sign-up date, cancellation date, charge date, support contact dates, and the written evidence for each step.
How Alder’s public terms compare with Malaysian expectations
Alder’s publicly available terms data leaves several gaps. There is no clear public detail in the research set on auto-renewal wording, minimum commitment duration, free-trial conversion terms, applicable law, or post-cancellation data retention. For a Malaysian consumer, that lack of clarity is exactly why written records matter.
If a company cannot point you to a clear clause but still keeps charging, mention that in your KPDN or TTPM file. You are not trying to write a legal essay. You are showing a simple problem: you asked to cancel, you have proof, and the charges continued or the refund answer was unclear.
What customer reviews say about cancellation problems
Overall verdict from the reviews
Overall review trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review set provided, cancellation looks difficult rather than senang. The recurring pattern is not hidden buttons on the website. The bigger issue is disputes about contract length, renewal, and customer service handling.
There were no positive cancellation reviews in the supplied data, so that should be said plainly. To stay balanced, the broader product idea does have attractive points for some users, such as monitored security and alarm hardware, but the cancellation experience in the review set is clearly poor. Malaysian users may also face the added friction of limited Malay-language support.
Recurring themes in user complaints
Theme | Frequency | Typical example |
|---|---|---|
Renewal disputes | 2 reviews | Contract renewed unexpectedly |
Hard cancellation | 2 reviews | Transferred repeatedly |
Post-cancel charges | 2 reviews | Billed after request |
Poor support | 2 reviews | Rude or unclear help |
Sources summary and sample reviews
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 shown | 2 reviews |
Better Business Bureau | No score shown | 1 review |
Scam Detector | No score shown | 2 reviews |
- "I had an overpriced 5 year contract... my bill went up to 67 dollars [about RM316]... they said that my 5 years was automatically renewed and I am locked into this overpriced scam of a system for an additional 5 years." (TrustPilot)
- "I just tried to cancel it after a year and they told me that either I could transfer it to someone... or I could buy out the rest of my contract for $2,000+ [about RM9,440+]." (TrustPilot)
- "They continued charging my account until July 2025... the representative said, 'There are two years remaining on the contract.'" (Better Business Bureau)
- "I received an invoice in the mail and the account manager would not waive it despite my request to cancel which was done two months prior." (Scam Detector)
- "When I decided to cancel my contract, because I was moving, I was treated horribly... transferred from person to person." (Scam Detector)
The documents to prepare before and after you cancel
Before cancellation, collect the proof you may need later
The smartest cancellation file is boring but complete. Take screenshots of your plan page, profile page, current billing date, and the exact route you used to cancel. If you are using the web route, capture the “Security - Delete account” page before submission and after submission.
- Screenshot of current plan
- Screenshot of next billing date
- Screenshot of account email
- Screenshot of cancellation page
- Copy of invoice or receipt
For refunds and after-cancellation checks
If you are disputing a charge, your bank or KPDN will want specifics. Save the transaction date, exact amount in RM, merchant name as shown on the card statement, and any support ticket or call log. If you emailed Alder, keep the sent message and any auto-reply.
- Bank or card statement line
- Email requesting cancellation
- Email requesting refund
- Confirmation screenshot or email
- Timeline of calls and replies
The common mistakes that cause extra Alder charges
Cancelling in the wrong place
A very common mistake is using the Alder app or website when the actual billing sits with Apple or Google. If your receipt came from App Store or Google Play, the subscription usually has to be stopped there. Otherwise, the account may look inactive in one place while the billing keeps running somewhere else.
A realistic example is a user deleting the account in the app but forgetting to cancel the App Store subscription tab. Result: another month is charged. Always match the cancellation channel to the original payment channel.
Missing the billing cut-off by waiting too long
Another mistake is cancelling on the billing day itself and hoping the charge will not go through. With foreign merchants and app stores, timing can be tight. The safer move is to cancel at least a few days before the next charge and save proof dated before that cycle.
If your renewal is on the 15th, do not wait until the evening of the 15th Malaysia time. Time-zone differences can work against you because Alder support hours are listed in MST, not MYT. Earlier is better here, can or not.
Trusting a phone promise without written confirmation
Reviews in the data show this can go badly. One user said a cancellation done two months earlier still led to a later invoice, while another described being passed from person to person. A verbal promise is weak evidence if a dispute happens later.
After every call, send a follow-up email the same day. Write the date, time, agent name if known, and what was agreed. If they say the account will close, ask them to reply confirming that in writing.
Assuming refunds are automatic
Nothing in the available public policy gives a clear promise of pro-rated refunds for unused days. If you cancel halfway through a paid month, do not assume the remaining balance will come back to your card by default.
Submit a separate refund request with the charge date and amount. If there was a billing error after cancellation, say that clearly. If it was simply a mid-cycle cancellation, your chances may be lower unless the billing channel has its own refund rules.
Ignoring early warning signs on your statements
One of the review stories involved charges continuing for a long time before the customer acted decisively. That happens more often than people expect with recurring payments, especially foreign ones. Scan your statement every month for the merchant name and amount.
If the fee changes from the rough expected range of $40.00 to $60.00, or RM189* to RM283*, ask questions immediately. A surprise increase is easier to challenge when raised right away than six months later.
A quick comparison of Alder Security cancellation methods
Method-by-method table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, strong proof |
What this comparison really means
The web route is the fastest when you subscribed directly with Alder. App Store and Google Play are sensible only if that is where the recurring payment lives. Registered mail is slower but useful if you need stronger evidence in a dispute.
No single method fits every case. The practical rule is simple: cancel through the original billing channel, then create written proof through screenshot, email, or both. That gives you the best file if support later says they never received the request.
What to do after cancellation so the case stays closed
Immediate checks in the first 24 hours
Right after cancelling, look for a confirmation email and take a screenshot of any success page. If nothing arrives within 24 hours, send a short email to [email protected] attaching your screenshot and asking them to confirm the cancellation date in writing.
Then create two reminders in your phone calendar. Set one for the next billing date and another for seven days after that. On those dates, log in if possible and also review your card or bank statement for any new Alder charge.
Watch statements and use a chargeback if needed
Monitor the payment method for at least two billing cycles. If a recurring charge appears after cancellation, contact the bank that issued your debit or credit card and ask to dispute the recurring transaction or start a chargeback. In Malaysia, that is commonly handled within bank and card-network rules of around 60 to 120 days from the transaction or discovery date.
For the bank file, send your cancellation proof, screenshots, support emails, and the statement entry showing the charge. If support is unresponsive, mention that as part of the timeline. This process sits within Bank Negara Malaysia’s complaint-handling framework, so facts and dates matter more than emotion.
If you still need security monitoring, local alternatives exist
If you are cancelling because support feels hard to reach from Malaysia, a local provider may be easier to manage. INTeam Security Services lists broader security solutions from RM500 to RM2,000 per month, while Satria Perkasa Security Sdn Bhd is described as focusing on CCTV, alarm systems, and consultancy from RM550 to RM2,200 per month.
For readers wanting higher-tech monitoring, BlackGoldSecurity is listed in the research data at RM700 to RM3,000 per month with smart-home style features. These figures are higher than Alder’s converted monitoring prices, but local communication and installation compatibility may be better for some households.
Useful links
- Alder Security official website
- Alder cancellation help page
- Independent overview of Alder
- Tribunal for Consumer Claims Malaysia
- Ministry of Domestic Trade and Cost of Living
If you need a physical cancellation address, here is the honest position
No verified Malaysia cancellation address was found
No verified physical cancellation address for Alder Security in Malaysia was found in the approved sources for this guide. The service appears to operate from the United States, and the working cancellation routes publicly documented are online account deletion, App Store cancellation, Google Play cancellation, phone support, and email support.
So if you are in Malaysia, do not waste time hunting for a local walk-in counter. Use the account route or the store route tied to your payment first, then create written proof by email on the same day.
How to handle postal requests if support gives you an address
If Alder support later provides a postal address in writing, structure your notice clearly:
- Your full name and account email
- Your phone number
- Your billing date
- Your clear cancellation request
- Your request for written confirmation
Send the notice only after you have already used the main digital route. That way, even if post is slow, you still have an earlier timestamp showing you asked to cancel before the next billing cycle.
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FAQ
Before cancelling, log in to your account and note your current plan, billing date, and account email. Take screenshots of your account details and keep any invoices or statements as proof for potential disputes.
To cancel via the Alder website, log in to your account, navigate to your profile page, and select 'Security - Delete account' to submit your cancellation request. Make sure to save any confirmation screens and follow up via email if you don't receive a confirmation.
If you choose to cancel by phone, call Alder's support at 800.710.1289. Provide your full name, account email, and request cancellation before the next billing date. Ask for a cancellation reference number and follow up with an email summarizing your request.
Yes, if you subscribed through the App Store or Google Play, you can cancel by going to your account settings, selecting 'Subscriptions', finding Alder Security, and choosing 'Cancel Subscription'. Keep proof of your cancellation.
After you cancel, your access and monitoring services will typically end on your next billing date. It's important to monitor your account for any unexpected charges after cancellation.