Cancellation Hubble Contacts: Easy Method

What is Hubble Contacts in practical terms for Malaysian users

What the service actually sells

Hubble Contacts is an online contact lens subscription that ships lenses on a recurring basis through your account portal. The core model is simple: you choose a lens plan, add payment details, and the service auto-renews unless you cancel before the next billing date, as stated in its subscription information and FAQ "Services may renew for successive periods unless you expressly opt-out" (hubblecontacts.com).

For Malaysian users, the key point is that this is mainly an overseas online subscription, not a local optical chain with a Malaysian branch network. Research also shows two local pain points: limited shipping options to Malaysia and higher shipping costs compared with local providers, which can make a cheap lens plan look less attractive after delivery charges are added.

What members are paying for every month

The paid value is recurring lens supply delivered to your address, not just one-off purchases. Verified plans listed by Hubble include Classic by Hubble Daily at $29.99 (RM142)* monthly, Hydro by Hubble Daily at $32.99 (RM156)* monthly, SkyHy by Hubble Daily at $34.99 (RM165)* monthly, and SkyHy by Hubble Monthly at $8.33 (RM39)* monthly for a six-month supply basis (hubblecontacts.com).

That means most people are paying for convenience, automatic replenishment, and a fixed recurring schedule. If you joined because of a free box or low intro cost, do not assume the plan stops by itself. The research data does not confirm any minimum commitment period, so the main risk is forgetting the next renewal date, not being locked into a long contract.

How Hubble behaves in Malaysia

Hubble does not appear to have a Malaysian headquarters, support centre, or public local cancellation address. Support is handled online through the member portal, chat, email at [email protected], and phone at 1-844-334-1640, with stated hours of 9 AM to 9 PM Eastern Time seven days a week (hubblecontacts.com). For Malaysia, that time zone difference matters because support may be available late at night or early morning local time.

Pricing is published in US dollars, not in ringgit, so Malaysian users should expect foreign currency billing unless their bank converts it automatically. There is also no confirmed local payment-method list in the verified data, so if you signed up with a credit or debit card, keep the card statement and merchant descriptor ready before you start cancellation. Senang story: understand that this is an auto-renewing overseas subscription before you click anything.

How to cancel Hubble Contacts without getting charged again

Checks to do before you press cancel

Many Hubble Contacts members get annoyed because the steps feel too thin and they only realise a charge happened after the next shipment. Before cancelling, log in and note your next billing date, current plan name, latest order date, and the card used. Take screenshots of the active subscription page and any upcoming shipment page inside the member portal.

You should also check whether you subscribed directly on the website or through App Store or Google Play. This matters because Hubble says direct web subscriptions are cancelled in the Member Portal, while iOS and Android subscriptions are cancelled through the relevant app store settings (hubblecontacts.com). If you use the wrong channel, the subscription may stay live and continue billing.

Website cancellation through the Member Portal

The main cancellation route is the web account. Hubble’s own instructions say: log in to your Member Portal, go to your active subscription, select the option to cancel your subscription, and follow the prompts to complete the process (hubblecontacts.com). The practical click path is usually Account or Member Portal > Active Subscription > Cancel Subscription.

When you reach the cancellation screens, read each prompt carefully and do not confuse skip, pause, or reschedule with full cancellation. Several negative reviews mention ongoing charges and shipments after users thought they had already stopped the service. If a retention page appears with an offer, only proceed if the page clearly says cancel or end subscription.

After the final step, look for an on-screen confirmation and a confirmation email. If no email arrives within the same day, take a screenshot of the final page and contact support straight away through Hubble FAQ and support page.

App Store and Google Play cancellation if you subscribed there

If your Hubble subscription was purchased through Apple, cancel it in App Store settings, not only inside the Hubble account. Hubble’s instruction is: open the App Store, go to your account settings, choose Subscriptions, find Hubble Contacts, and cancel the subscription (hubblecontacts.com). On iPhone, the practical path is usually App Store > profile icon > Subscriptions > Hubble Contacts > Cancel Subscription.

For Android, Hubble says to open Google Play Store, go to account settings, choose Subscriptions, find Hubble Contacts, and cancel there (hubblecontacts.com). The common path is Google Play > profile icon > Payments and subscriptions > Subscriptions > Hubble Contacts > Cancel. If you delete the app without cancelling the store subscription, billing can still continue. That mistake catches plenty of people, lah.

Phone, email, chat, and registered mail options

If the account route fails, use support immediately and create a paper trail. Hubble lists phone support at 1-844-334-1640, chat through the Open Chat button on the contact page, and email at [email protected], with hours of 9 AM to 9 PM Eastern Time every day (hubblecontacts.com). In Malaysia, send the email even if you also call, because the email gives you a timestamp and written record.

Your email should include your full name, account email, last four digits of the card if relevant, latest order number, and a direct sentence such as: “I am cancelling my Hubble Contacts subscription effective immediately. Please confirm in writing that auto-renewal and future shipments have been stopped.” This is much stronger than a vague message asking for help.

If you want extra proof, you can also send a registered letter, although no public Malaysian cancellation address was found in the research. Some consumers use modern certified digital mail services such as Postclic for timestamped proof of sending and receipt, which can be useful if a trader later disputes your notice. Still, for Hubble, the fastest routes remain the portal, email, and chat.

What changes after you cancel the subscription

Billing and future shipments after the stop request

Once cancellation is accepted, the main goal is to stop future renewals and shipments before the next billing cycle. Hubble’s terms say services may renew for successive periods unless you opt out, so if you do nothing, billing can continue automatically (hubblecontacts.com). That is the exact reason to cancel before the next billing date, not on the same day if you can avoid it.

The verified data does not give a precise “access until” date because this is a physical-goods subscription, not a streaming service. In practical terms, cancellation should stop future shipments, while any order already processed may still be on the way. If a shipment has already been billed and dispatched, you may need to use the returns process rather than expecting the order to vanish automatically.

Data and account status after cancellation

No specific data-retention rule after cancellation was found in the terms data. So, assume your account details, order history, and payment records may remain in Hubble’s system for operational and accounting reasons unless the company confirms otherwise. Before cancelling, save screenshots of your plan, order history, and any open support conversation.

If you wear contact lenses regularly, also note your lens type and prescription from your latest Hubble order before closing things down. This helps if you move to another provider right after cancellation. It also avoids a can or not moment later when you need to reorder urgently and cannot remember the exact product.

Refund rules, returns, and the Hubble Contacts terms that matter

What Hubble says about refunds and returns

Many users worry about being charged after cancelling or losing money on unopened packs. Hubble’s verified policy is fairly specific on product returns: unopened boxes of contact lenses can be returned within 14 days of receipt for a full refund, excluding shipping and handling costs; opened boxes can be exchanged at no cost within 14 days if they are defective or different from what was ordered, and exchange shipping is covered by Hubble (hubblecontacts.com).

The less friendly part is in the terms: “All fees are non-refundable except as expressly stated in these Terms or required by law” (hubblecontacts.com). There is no verified statement promising pro-rated refunds for unused subscription periods, and no specific policy was found for billing-error refunds. In real life, that means success is stronger for unopened-box returns than for partial-month refund requests.

Terms that affect cancellation and auto-renewal

The terms data say there is no minimum commitment period found, which is good news for anyone trying to exit quickly. They also say auto-renewal can continue for successive periods unless you expressly opt out, and you are responsible for keeping payment details up to date (hubblecontacts.com). In plain language, forgetting to cancel is the main billing risk.

No verified free-trial conversion rule was found in the terms data, so if you joined after a free box offer, ask support in writing how the next paid cycle is triggered and on what date. The terms also point to the United States as the applicable law, but if you are a Malaysian consumer buying from Malaysia, you can still raise local consumer complaints with Malaysian authorities when charges or non-delivery become a problem.

How Malaysian users should request a refund step by step

For the best chance of a clean outcome, use one written channel and one fast channel together. Send an email to [email protected] with the subject line “Refund request and cancellation confirmation”, then use chat or phone on the same day. Include the order number, receipt date, item condition, amount charged, and whether the box is unopened, defective, wrong, or undelivered.

If your case is an unopened return, mention the 14-day window from receipt and ask for return instructions immediately. If your case is a billing problem, ask for a refund of the unauthorised recurring charge and written confirmation that future billing has stopped. Attach screenshots of the charge, account page, and any previous cancellation attempt.

When to escalate to your bank, card issuer, or store platform

If Hubble ignores you or keeps charging after a clear cancellation request, a chargeback can be the last resort. In Malaysia, banks usually handle this as a chargeback or a dispute of an unauthorised or recurring card transaction. The timeframe is commonly around 60 to 120 days from the transaction date or from when you discovered the problem, under Bank Negara Malaysia’s financial consumer protection framework and complaint-handling rules.

If you paid through App Store or Google Play, also use that platform’s billing dispute process because platform subscriptions are often easier to trace there. For card disputes, submit your cancellation email, screenshots, order history, and statement showing the charge. If the issue is not just billing but also delivery or refusal to honour a return, you can escalate the consumer side of the dispute to KPDN or the Tribunal for Consumer Claims Malaysia.

Hubble Contacts plans and pricing for Malaysian subscribers

Current subscription prices

Prices are approximate, converted from USD at 1 USD ≈ 4.72 MYR. Check the official Hubble website for exact current local pricing and any shipping charges.

Which plan costs the most and least

The highest monthly published price in the verified data is SkyHy by Hubble Daily at $34.99 (RM165)*. The lowest monthly figure is SkyHy by Hubble Monthly at $8.33 (RM39)*, but that plan is described as a six-month supply basis, so read the fulfilment details properly before assuming it works like the daily plans.

For Malaysian buyers, the true cost is not just the plan figure. Overseas card conversion fees, shipping, and replacement urgency can change the value equation quickly. If you are paying RM156 to RM165 equivalent for daily lenses and also facing expensive international delivery, a local provider may end up cheaper overall.

Your rights in Malaysia if cancellation or refund goes wrong

What Malaysian consumer law says for subscriptions

In Malaysia, subscription-related consumer issues sit mainly under the Consumer Protection Act 1999. The law does not set a general mandatory cooling-off period for subscription contracts in the way some other countries do. That means you should not assume an automatic no-questions-asked cancellation window for every Hubble subscription just because the service is online.

The law does allow consumers to cancel future services provided over time, and a business may only charge limited amounts in some situations under Section 17. For Hubble, that matters if future lens shipments have not yet been provided and you want the recurring service stopped. If the company tries to continue charging after a valid cancellation, that can become a consumer complaint issue in Malaysia.

How Hubble’s own 14-day wording fits a Malaysian complaint

The research data includes a 14-day withdrawal statement from Hubble tied to physical possession of the last item or part of the order. That wording helps for product returns and order cancellation requests made quickly after receipt, but it does not replace Malaysian consumer protection routes if a billing or delivery dispute turns messy. In short, use Hubble’s 14-day process where it helps you, then escalate locally if the response is poor.

If Hubble relies on overseas terms while you are dealing with a charge, non-delivery, or ignored cancellation from Malaysia, document the timeline carefully. KPDN can review unfair trade conduct complaints, and TTPM can be relevant if you are seeking a consumer claim and the matter falls within its scope and monetary limit.

How to complain to KPDN and TTPM

Start with one final written demand to Hubble. State the charge date, amount, what you asked them to do, and the deadline for reply, such as 7 calendar days. If there is no proper answer, file a complaint with KPDN through its consumer complaint channels and attach your screenshots, emails, invoices, and bank statement entries.

If money is still disputed after that, consider the Tribunal for Consumer Claims Malaysia. The tribunal route is often more practical than chasing an overseas support team forever. For card issues, also file the dispute with your bank at the same time so you do not miss the usual 60 to 120 day chargeback window.

Useful Malaysian contacts

For official consumer help in Malaysia, use KPDN as your main starting point. Their official website is KPDN. For Hubble-specific account actions, use the company’s own help centre at Hubble FAQ.

If you prepare a tribunal filing, keep the claim amount, payment records, and proof of cancellation attempt organised by date. That simple file often decides whether your complaint moves fast or gets delayed.

What customers say about cancelling and whether it is actually easy

Overall verdict from available reviews

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews in the research set. Based on that sample, cancellation looks difficult rather than smooth. The repeated complaints are poor customer service, unclear stop requests, charges after cancellation attempts, and frustration with shipments still going out.

To be fair, Hubble’s own official instructions for web, App Store, and Google Play cancellation are straightforward on paper. The positive angle is that there is a self-service portal and written support channels. Still, the review sample provided is entirely negative, and Malaysian users may face extra friction because shipping to Malaysia is more limited and potentially more expensive than local alternatives.

Recurring themes in complaints

Sources summary

Individual customer quotes

• "Customer service is useless. When requesting to cancel my monthly subscription, they kept sending me a bs scripted response spouting the same jargon over and over." (Scam Detector)
• "They are also impossible to cancel. I have emailed, used the online chat and tried to cancel online on the website but they make it very difficult." (Scam Detector)
• "Asked for refund and cancel subscriptions. Waiting for REFUND AND SUBSCRIPTION TO BE CANCELED." (ConsumerAffairs)
• "Hubble had a technical issue which resulted in my automatic shipment never shipping." (Scam Detector)
• "I have asked you 5 times to stop sending me contacts ... you keep charging me for them." (TrustPilot)

Documentation you should keep before and after the stop request

Before cancellation

If you are already frustrated, do not rush and click around blindly. Save the current plan page, the next billing date, the latest invoice, and the order-history screen before making any change. Those four items prove what you had, when billing was due, and what was already ordered.

• Screenshot of active subscription page

• Screenshot of next billing or shipment date

• Latest invoice or receipt

• Order number and account email

For refund and dispute requests

Refunds and chargebacks move faster when the evidence is neat. Keep the transaction date, amount charged in original currency and ringgit equivalent from your bank statement, product receipt date, and photos if a box is defective or wrong.

• Card statement showing merchant charge

• Email request for cancellation

• Chat transcript or call log

• Delivery proof or non-delivery timeline

Common cancellation mistakes that cause extra charges

Using the wrong cancellation channel

The biggest mistake is cancelling inside the wrong place. If you subscribed through App Store or Google Play, stopping only inside the Hubble site may not end platform billing. Real-world result: you think it is over, then the next charge lands anyway.

The fix is simple. Trace the original purchase path, then cancel in that exact billing ecosystem. Web subscription means Member Portal. Apple billing means App Store. Android billing means Google Play.

Confusing skip or delay with actual cancellation

One review complained about having to remember to skip a pack every month. That is the trap: skipping a shipment is not the same as ending the subscription. If the account still shows an active plan after you finish, you have not fully cancelled.

After any account action, go back to the subscription page and confirm the status says cancelled or inactive. If it still shows next billing, act again the same day.

Expecting a pro-rated refund automatically

Hubble’s verified terms say fees are non-refundable except where stated or required by law. So if you cancel halfway through a cycle, do not assume you will get money back for the unused period. Users who expect that often lose time arguing about a refund path that is not clearly promised.

Your stronger refund cases are unopened boxes returned within 14 days of receipt, defective opened boxes within 14 days, wrong items, or unauthorised billing after a valid cancellation request. Focus your evidence on those facts.

Failing to save proof of cancellation

Several complaints in the review sample involve repeated requests and continuing charges. If your only evidence is a memory of a phone call, your bank dispute becomes harder. A written trail wins more often than verbal explanations.

Always keep the confirmation screen, confirmation email, and at least one written support message from the same day. Set a calendar reminder for the next expected billing date and check whether the charge appears.

Comparison of all practical ways to stop the subscription

Cancellation methods at a glance

What this comparison means in practice

The portal is the fastest if it works properly because it should stop the subscription before the next billing cycle. Store cancellations are slightly more fiddly because many users forget where the billing actually sits. Registered mail gives stronger proof but is slower and less practical for an online-first company with no clearly published Malaysian cancellation address.

No cancellation fee or early termination fee was found in the terms data. That is the good part. The real risk is timing, proof, and whether a shipment was already processed before you hit cancel.

After cancelling, what to monitor and what to do next

Immediate checks for the next 30 days

Right after cancellation, save the final confirmation and set a reminder for the next billing date plus another reminder 3 to 5 days later. Check the account page again within 24 hours and make sure there is no active renewal line, no upcoming shipment, and no pending charge. If the status looks wrong, contact support on the same day.

Watch your bank or card statement for at least one full billing cycle. If a recurring charge appears after cancellation, raise it with Hubble immediately and then with your bank if the answer is weak. In Malaysia, banks typically work with chargeback timeframes around 60 to 120 days from the transaction or discovery date, so do not sit on the problem.

Alternatives and useful links

If you are cancelling because of shipping cost or reliability, compare other eyewear sellers before your lens supply runs out. The research list includes Lenskart, which offers eyewear and contact lenses across a broad price range of $10 to $200, and Warby Parker, with eyewear and contact lenses around $95 to $145. Simple Health is listed too, though its main focus is not contact lenses, so it is less directly comparable.

• Hubble subscription page

• Hubble FAQ and support

• KPDN official website

Address and whether you can cancel by post

No public Malaysian cancellation address found

No physical cancellation address in Malaysia was found in the research data. Hubble appears to handle subscription management through online channels rather than a local walk-in office or Malaysian mailing address. Because of that, Malaysian consumers should treat the member portal, email, and chat as the main working routes.

If you still prefer postal proof, you would need to request a valid mailing address directly from Hubble support before sending anything. Without a confirmed address, a posted cancellation letter can create delay instead of solving the problem.

The practical bottom line

If you want the least hassle, cancel through the exact billing channel before the next billing date, save proof immediately, and monitor your card for one full cycle. If Hubble does not confirm or a charge still appears, escalate fast to your bank, KPDN, and if needed the Tribunal for Consumer Claims Malaysia. That approach is the most realistic for Malaysian users who want the matter settled properly and senang.