Cancellation Verb Energy: Simple Process

What is Verb Energy

How the service works and what you are actually buying

Verb Energy sells caffeinated snack products, mainly energy bars, through one-time orders and auto-renewing subscriptions on its own website. The key model is simple: you pick a product bundle, save a payment method, and the subscription keeps renewing at the stated interval until you cancel, as stated in the terms, "Subscriptions automatically renew and charge your payment method at the stated interval until you cancel" (verbenergy.com).

Many people get annoyed with services like this because the billing is easy to start but cancellation can feel blur if the account page is not clear. That concern is valid here, especially because user complaints mention unexpected recurring charges and slow cancellation replies.

Main paid features and plan structure

What customers pay for is recurring delivery of food products, not a digital membership with premium content. One verified example is the Peanut Butter Lovers Bundle, priced at $98.00 (RM463)* monthly for subscribers, compared with $70.00 (RM330)* as a one-time purchase, with products such as 16 Peanut Butter Crunch Energy Bars, 16 Chocolate PB Cup Energy Bars, and 12 Choc. Chip Peanut Butter Protein Bars (verbenergy.com).

The terms also say there is no minimum commitment and you can cancel or skip anytime (verbenergy.com). That matters because it means there is no locked contract period and no early termination fee was found in the Terms of Service.

Availability for customers in Malaysia

For readers in Malaysia, the practical point is that Verb Energy prices are published in US dollars, so local card charges may fluctuate slightly after bank conversion. Based on the verified conversion used here, $98.00 is about RM463 and $70.00 is about RM330, but your final MYR charge can differ depending on your bank rate and foreign transaction treatment.

Support details are also very US-based. The listed support hours are Monday to Friday, 9:30 AM to 6:30 PM EST, the support phone is (415) 915-8372, and no live chat was found, with support mainly handled by email (verbenergy.com). For Malaysians, that time difference can slow things down lah, so written proof becomes especially useful.

How to cancel Verb Energy without getting charged again

Checks to do before you press cancel

A lot of Verb Energy members feel frustrated when the cancellation steps are not obvious, and some worry they will still be charged after cancelling. Before you do anything, log in and take screenshots of your current subscription, next billing date, product quantity, and the payment method on file. This helps if the company later says there was no cancellation request or if the order size changed.

Also check your latest renewal email and order confirmation. The terms say you can cancel before the next renewal via your account portal or through a link provided in renewal emails (verbenergy.com), so that email can sometimes give you a faster route than hunting through the website manually.

Cancel through the website account portal

The main self-service route is the recurring orders portal at Verb Energy subscription login. After signing in, go to the subscription area, choose the active subscription, and follow the cancellation prompts. Based on the verified instructions, the path is effectively Log in > Subscriptions > Select subscription > Cancel.

If the regular account page does not show your subscription, try the direct recurring portal instead of the standard storefront login. This is a common issue reported by users, and local complaint data also says some users struggle to cancel through the website interface.

When the cancellation page appears, read every button carefully. No specific dark pattern was identified in the research, but this type of subscription flow often places skip, delay, or discount offers before the final cancellation screen. Do not close the browser until you see a clear confirmation page or email.

Cancel by email and keep the wording simple

If the website does not work, send a cancellation request by email to [email protected] and include your full name, account email, order number, and the product subscription you want cancelled. The verified cancellation policy specifically says you can email [email protected] to request cancellation (verbenergy.com).

Support data also lists [email protected] as a contact email, so if you do not get a reply from the first address within one business day, copy both addresses in the same thread. Mention the exact next billing date and write clearly that you want the subscription cancelled before renewal, not merely paused or changed.

• Subject line: Cancel my Verb Energy subscription before next renewal
• Include: full name, account email, order number, last charge amount, next renewal date
• Ask for: written confirmation that auto-renewal is stopped
• Attach: screenshots of account page and recent billing email

Phone and registered mail options

The listed phone number is (415) 915-8372, with support hours Monday to Friday, 9:30 AM to 6:30 PM EST. Because this is a US number and the time zone is not Malaysia-friendly, phone support is better used as a follow-up after you already sent email proof.

If you want a paper trail beyond email, you can send a registered letter to the company if you are able to confirm its mailing destination from a recent order document or merchant record. A digital certified letter service such as Postclic can also create timestamped proof of sending, receipt, and opening, which is useful if you expect a dispute later.

Registered mail is not the fastest route, but it can help when there is silence from support and you need stronger evidence for your bank, KPDN, or the Tribunal for Consumer Claims Malaysia. Send the letter at least 5 to 10 business days before the next billing date so there is time for delivery and processing.

What changes after you cancel and when charges should stop

Renewal stops, but current paid order usually remains

Once cancellation is accepted, the main effect is that future renewals should stop. Because this is a recurring physical product subscription, you are generally stopping the next shipment cycle rather than losing instant digital access on the spot.

The terms are clear that you can cancel any time before the next renewal is processed (verbenergy.com). In plain language, if your next billing is on 28 August and you cancel on 25 August, the 28 August renewal should not go through. If you cancel after the charge has already been processed, that order may already be in motion and you may need to request a refund separately.

What happens if you do nothing

If you do not cancel, the subscription keeps renewing automatically and your payment method will continue to be charged at the selected interval. There is no minimum commitment, so the real risk is not lock-in fees but forgetting the billing date and getting another shipment you did not want.

User complaints show this is where the trouble starts for some buyers. One reviewer said they paid shipping for a supposed free trial and then got charged $79.00 [about RM373] later without clear notice (TrustPilot). Even though that review is not an official policy source, it matches the need to monitor the renewal timeline very closely.

Account data after cancellation

Verb Energy's available terms do not specify data retention after cancellation. That means the company does not clearly say in the verified sources how long your account details, order history, or saved address remain on file after you stop the subscription.

Because that point is unclear, save what you need before cancelling. Download order emails, screenshot the subscription page, and note your last successful cancellation action. If your card details are visible in the portal, remove them after cancellation if the system allows it.

Refunds, billing errors, and the terms you should know before arguing with support

The actual refund policy for products and subscription issues

Many customers worry about two things here: getting charged after cancelling and not getting money back for an unwanted order. Verb Energy offers a 30-day satisfaction guarantee from delivery, and if you are not satisfied, you can contact [email protected] within 30 days of delivery for a refund or replacement (verbenergy.com).

The policy also says refunds are available if products are unused and undamaged and the request is made within 30 days of delivery. For orders of 2 caddies or more, a return may be required, while for smaller orders, exchanges or refunds can be processed without sending anything back (verbenergy.com).

How to request a refund step by step

If the issue is an unwanted renewal, act on the same day the charge appears. Email [email protected] with your order number, charge date, amount, and a sentence stating whether the order was cancelled before renewal or whether the product arrived unused and undamaged within the 30-day window.

If it is a billing error, the verified policy says support may investigate and could offer a replacement, credit toward future orders, or a refund of fees paid for the affected products (verbenergy.com). In practice, ask for a refund directly if you do not want store credit. That avoids back-and-forth and gives you cleaner evidence for escalation.

• Attach a screenshot of the charge on your bank or card app
• Attach the cancellation screenshot or cancellation email timestamp
• State the delivery date and confirm the 30-day window
• Request a written outcome, not a verbal promise

Malaysia rights and chargeback if support ignores you

In Malaysia, there is no universal cooling-off right for every online subscription under the Consumer Protection Act 1999. For direct sales contracts, the Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10 working day cooling-off period, but that does not automatically apply to every website snack subscription, so your strongest immediate basis is usually the merchant's own 30-day guarantee plus proof of unauthorised or disputed recurring billing.

If support ignores you or rejects a valid cancellation unfairly, ask your issuing bank for a chargeback or to dispute an unauthorised or recurring card transaction. In Malaysia, banks commonly handle these disputes within card-network timeframes of around 60 to 120 days from the transaction date or from when the issue was discovered, under the broader complaint-handling framework tied to Bank Negara Malaysia, the Financial Services Act 2013, and the Islamic Financial Services Act 2013.

Verb Energy subscription terms that matter before the next renewal hits

Auto-renewal and commitment rules in the terms

The most important clause is straightforward: "Subscriptions automatically renew and charge your payment method at the stated interval until you cancel" (verbenergy.com). This means there is no need for the company to ask you again before each shipment unless its own system sends a renewal email.

The terms also say, "You can cancel or modify your subscription at any time before the next renewal via your account portal at www.verbenergy.com or via a link provided in renewal emails" (verbenergy.com). For consumers, that line matters because your cancellation window closes once the next renewal is processed.

No minimum term, plus the satisfaction guarantee

Verb Energy states there is "No minimum commitment; cancel or skip anytime" (verbenergy.com). That is good news for Malaysian buyers because it means no early termination fee was found and you are not stuck for several months once you realise the subscription is not worth it.

The terms also frame the trial-style promise as a 30-day satisfaction guarantee after delivery. If you are unhappy, contact [email protected] within 30 days of delivery for a refund or replacement (verbenergy.com). That is not the same as a broad legal withdrawal right for all online purchases in Malaysia, so use the merchant promise quickly and keep proof.

What the terms do not clearly explain

The available terms do not clearly specify data retention after cancellation, applicable law, or a dedicated dispute resolution process. That lack of detail does not block cancellation, but it does mean you should build your own evidence file instead of relying on the company to document things neatly for you.

If you subscribed after a promo, shipping-only offer, or free-trial-style deal, read each order email carefully. Several negative reviews complain that the recurring nature of the offer was not obvious enough, so your own screenshots and emails may become the most useful record later.

Verb Energy plans and pricing in MYR for Malaysia

Current published pricing

Prices are approximate and converted from USD at 1 USD ≈ 4.72 MYR. Your bank's exchange rate may differ, so check the official website for the exact final local charge.

Is the subscription worth the premium

Based on the verified data, the same Peanut Butter Lovers Bundle costs $70.00 (RM330)* as a one-time purchase and $98.00 (RM463)* as a monthly subscription. That means the recurring version is about RM133 more than the one-time version on the figures provided, so do not assume subscription automatically means cheaper.

This is exactly why you should compare your checkout page before subscribing. If the free gift or bundle perks do not matter to you, the recurring plan may not be good value. For Malaysians paying in MYR through a foreign merchant, there may also be small card conversion costs on top.

Fees and billing notes

No cancellation fee was found in the Terms of Service, and no early termination fee was found either. The real billing risk is auto-renewal, not a penalty charge.

There is no verified annual plan in the supplied data, only a monthly recurring example. There is also no verified price history showing increases over time, but one user review did complain that an order became much larger than expected, so always screenshot item quantities before the renewal date.

Your rights in Malaysia when a recurring snack subscription goes wrong

Laws that matter for Verb Energy disputes

In Malaysia, the main general consumer law is the Consumer Protection Act 1999. It offers protections against unfair practices and helps with claims, but it does not create a universal cooling-off period for every online subscription, so you cannot assume you automatically get a no-questions-asked cancellation window for a website food subscription.

For direct sales contracts, the Direct Sales and Anti-Pyramid Scheme Act 1993 provides a 10 working day cooling-off period. That rule is specific, and it may not fit every Verb Energy purchase route, especially if the order was made online through a foreign website rather than through a direct sales setup in Malaysia.

How the merchant policy and Malaysia rules interact

Verb Energy's own terms are actually more helpful on refunds than the general Malaysian default for many online purchases because the company offers a 30-day satisfaction guarantee from delivery (verbenergy.com). So if you want a practical result fast, rely on both your documentary proof and the merchant's own promise.

If you cancelled before renewal and still got charged, your dispute is less about a cooling-off right and more about an unauthorised or wrongly processed recurring transaction. In that situation, your bank complaint route can be stronger than arguing abstract legal theory with customer service.

Where to complain in Malaysia

If support does not resolve the issue, file a complaint with KPDN through its consumer complaint channels and keep your evidence bundle ready. Include your order emails, cancellation timestamp, charge screenshot, and any reply from support. If the monetary dispute is suitable for a consumer claim, you can also consider the Tribunal for Consumer Claims Malaysia, commonly called TTPM.

FOMCA is also relevant as a consumer advocacy body mentioned in the research, but for official enforcement and claims, KPDN and TTPM are the more practical paths. If your case centres on a card charge, contact your bank in parallel so you do not miss the usual 60 to 120 day dispute window.

Cancellation reviews for Verb Energy point to a rough experience

Overall verdict from available reviews

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the available review set, cancellation appears difficult rather than smooth. The recurring themes are unexpected charges after cancellation attempts, trouble finding the right account page, and delayed or missing support replies.

To be fair, no verified dark pattern was identified in the policy review itself, and the company does offer self-service cancellation plus email cancellation on paper. But the review pattern is still poor, and the local issue data also says users report website cancellation problems and delayed confirmations.

Recurring themes and source snapshot

Individual user reports

• "I ordered a 'free trial' from Verb Energy on May 5, 2025, and paid only for shipping. Nowhere during checkout was I clearly informed that I was signing up for a subscription... But on May 27, they charged me $79 [about RM373] and automatically shipped another box." (TrustPilot)
• "I have been playing hell trying to get a response from them to CANCEL an auto subscription... I am currently working with my bank to try to get them to STOP." (TrustPilot)
• "If you tell them to cancel your subscription they will just not reply. They ignore you." (Revdex)
• "I have tried logging into my account to cancel, but they can't find my account information." (BBB)
• "Recently, I saw that they were adding random things to my flex order... I cancelled my 6 year subscription." (BBB)

Documents to keep before and after you cancel

Before cancellation

Save the evidence before you click anything. Take screenshots of the subscription page, next billing date, product quantity, shipping address, and saved card details if visible. Also save the renewal email because the terms say cancellation may be available through a link inside renewal emails (verbenergy.com).

If you are in Malaysia and your card statement shows only a merchant descriptor later, your own screenshots may be the easiest way to prove what plan you had. This becomes very useful if support replies late or claims the account cannot be located.

For refund or charge disputes

Keep the order number, transaction date, amount charged in original currency and MYR equivalent, and delivery date. For example, if a charge was $79.00, note that it is about RM373 using the same conversion basis in this guide.

Also save any email you send to [email protected] or [email protected]. If you call the US phone line, note the date, Malaysia time, US time, who answered, and what they said.

After cancellation

Keep the cancellation confirmation email, confirmation page screenshot, and a copy of the final support message that says renewal is stopped. Then check your card statement again on the expected billing date and once more about 7 days later in case of delayed processing.

If a parcel still ships after a timely cancellation, photograph the package label and delivery date. That can support either a refund request or a bank dispute.

Common mistakes that lead to another Verb Energy charge

Cancelling too close to renewal

A common mistake is waiting until the charge date itself. The terms only guarantee cancellation before the next renewal is processed, so if billing happens overnight in the merchant's system, your request may arrive too late even if it feels like the same day in Malaysia.

Safer approach: cancel at least 3 to 5 days before the expected renewal and save proof immediately. This gives you breathing room if the website glitches or support takes time to reply.

Using only one channel and not keeping proof

Some customers rely only on the account portal, then later discover there is no confirmation email. Because users have reported delays in receiving cancellation confirmations, do not stop at one step if the system looks uncertain.

Better method: cancel in the portal, screenshot the final page, and send a follow-up email the same day with the screenshot attached. That gives you a second timestamp if there is a later dispute.

Not checking whether the account page is the right one

One review complained that the system could not find the account information at cancellation time (BBB). This can happen when the storefront login and recurring portal are not the same flow.

If your normal login fails, go straight to the recurring portal at the subscription management page. That small change can save a lot of hassle.

Assuming every unwanted order gets an automatic refund

Refunds are not described as automatic. The verified policy says support may offer a replacement, store credit, or refund depending on the issue (verbenergy.com), so if you want cash back, ask for it clearly.

Realistic expectation: a timely, well-documented billing error complaint has a better chance than a vague message sent weeks later. Include dates, amounts, and your cancellation proof in the first email itself.

Ignoring your bank statement after cancellation

Several negative reviews mention repeated charges or ongoing attempts to bill the card. If you cancel and then never check your statement, you may miss the dispute window your bank gives for chargebacks.

Check at least two statement cycles after cancellation if the renewal timing is unclear. In Malaysia, banks commonly work within roughly 60 to 120 days for such disputes, so earlier is always senang.

Side by side comparison of cancellation methods

Method comparison table

Key takeaway

The portal is the fastest option when it works, email gives stronger written evidence, and registered mail gives the most formal proof but takes longer. Because user complaints focus on confirmation delays, many readers in Malaysia will prefer combining portal cancellation with an email follow-up on the same day.

Google Play should not be treated as a standard route here because the verified sources do not show a confirmed app-store subscription flow for Verb Energy. For that reason, the direct website and email paths are the practical focus.

What to do right after cancelling so the issue does not come back

Immediate checks and statement monitoring

Right after cancellation, look for two things: an on-screen success message and an email confirmation. If you only see one of them, screenshot it and set a calendar reminder for the next expected billing date plus 7 days.

Then monitor your bank or card statement for at least one to two cycles. If an unauthorised recurring charge appears, ask your bank for a chargeback or to dispute a recurring transaction. In Malaysia, the common timeframe is around 60 to 120 days, depending on bank and card-network rules.

If you still want the product, just not the subscription

If your issue is the recurring billing rather than the product itself, you can switch to one-time purchases instead of a monthly plan. One verified example shows the Peanut Butter Lovers Bundle at $70.00 (RM330)* one-time compared with $98.00 (RM463)* monthly, so buying ad hoc may be easier on your budget and stress level.

Other products mentioned in the research include Verb Energy Bars at about $2 to $3 per bar [around RM9 to RM14], Verb Energy Shots at about $3 to $5 per shot [around RM14 to RM24], and Verb Energy Drink Mixes at about $10 to $20 per box [around RM47 to RM94]. These are product alternatives within the same brand family if you still like the brand but want to avoid auto-renewal.

Useful links

• Verb Energy subscription login
• Verb Energy Terms of Service
• Verb Energy product and pricing page
• KPDN consumer complaint portal
• Tribunal for Consumer Claims Malaysia

If you need a postal address, expect an online-first cancellation process

No verified cancellation address was found

No physical cancellation address was found in the verified sources provided for this guide. That means the practical cancellation process is online-first, using the account portal or email rather than a dedicated termination address.

If you still want to send a formal notice, use your order documents, merchant billing descriptor, or any support reply to identify the business address before posting anything. Do not guess the address, because a wrongly addressed letter will not help your case.

The safest route when no address is published

For most readers in Malaysia, the safest route is this: cancel through the portal, email support immediately, save all screenshots, and watch your card statement through the next renewal cycle. If the charge still appears, move fast with KPDN, TTPM where suitable, and your issuing bank.

That approach is more effective than waiting for a postal solution that the company does not clearly publish. With Verb Energy, speed and proof matter more than formality, can or not depends on how quickly you document everything.