Cancellation Clearcheck Ai: Easy Method

What is Clearcheck Ai

What the service actually does

Clearcheck Ai is a software subscription service for automated background checks and identity screening. The public legal page confirms it operates as a subscription product with credits that reset by billing cycle, and some extra features may be sold separately as one-time purchases "in U.S. dollars unless otherwise stated" (clearcheckai.com).

Many users in Malaysia sign up because they want quick reverse lookup, identity checks, or screening results without doing manual research. The issue is that the company does not clearly publish several key subscription terms on its legal page, including auto-renewal details, commitment duration, trial rules, refund terms, and data retention after cancellation (clearcheckai.com).

What users are paying for

The paid value appears to be access to recurring credits, AI-assisted searches, and specialised reports. The legal material also says users can buy Top-Up credits when they finish their included allowance before the month ends, which means the business model is not just subscription based but can include additional paid usage on top of the monthly fee (clearcheckai.com).

That matters if you are trying to cancel because you may be dealing with two charge types at once. One is the recurring subscription charge, and the other is any separate one-time purchase for premium reports or extra credits.

How it looks from Malaysia

For Malaysian users, pricing is not shown in ringgit on the official legal page. The research data available for this guide lists a Standard plan at $300.00 (RM1,416) per month and a Premium plan at $1000.00 (RM4,720) per month, based on a conversion rate of 1 USD about 4.72 MYR.

Support details are also quite limited for a paid SaaS product. There is a help centre at Clearcheck Ai Help Center, support email at [email protected], no published live chat, no published phone number, and no stated support hours (clearcheck.ai).

How to cancel Clearcheck Ai without getting charged again

Checks to do before you touch anything

A lot of people feel annoyed here because unclear cancellation steps often lead to another charge. Before cancelling, log in, open your account area, take a screenshot of your active plan name, the billing date, the last four digits of the card if shown, and any subscription ID visible in the portal.

If you bought reports or used credits recently, save those receipts too. Since the terms do not spell out what happens to unused time, leftover credits, or stored data after cancellation, assume access could change fast and export anything useful before sending your request (clearcheckai.com).

• Screenshot the account dashboard
• Screenshot the subscription or billing page
• Note the next billing date
• Save the latest invoice or card statement entry
• Export any report or result you may need later

Web or account cancellation steps

The official sources do not publish a confirmed in-account click path such as Settings > Subscription > Cancel. What the available research does confirm is that no specific cancellation procedure is set out in the terms, and users are directed to contact support for help (clearcheckai.com).

In practice, use the account portal if you can access it, then look for Billing, Subscription, Manage Plan, or Cancel Plan. If there is no visible cancel button, go straight to [email protected] and send a short, direct cancellation email on the same day. Include your account email, full name, billing date, amount charged, and a clear line saying you are cancelling effective before the next renewal.

A simple wording that usually works is this: “Please cancel my Clearcheck Ai subscription immediately and confirm by email that no further recurring charges will be made.” Send it from the email linked to the account so support cannot say they could not verify ownership.

If you need a support starting point, use the help centre. User complaints mention a customer portal that asks for an email but does not always send the expected follow-up, so do not rely on one screen only. Take screenshots of every page and every error message.

Email, app store, and postal options

The verified support email is [email protected]. No customer service phone number is published, and no support hours are listed, so email is the main direct route. If you send a cancellation request, keep the sent message, full headers if possible, and any automatic reply.

If you subscribed through App Store or Google Play, cancel there as well because platform billing can continue even if you only email the company. On iPhone, open Settings, tap your Apple ID, tap Subscriptions, find Clearcheck Ai, then tap Cancel Subscription. On Android, open Google Play, tap your profile, Payments and subscriptions, Subscriptions, choose Clearcheck Ai, then tap Cancel.

Postal cancellation is another option if you want a paper trail, although no physical cancellation address is published by the company. If you ever obtain a valid business address from your invoice or card descriptor records, registered mail gives better proof. Some consumers now use certified digital post services such as Postclic for timestamped delivery proof when a company is hard to pin down online.

• Support email: [email protected]
• Phone: no published number
• Live chat: not available
• Support hours: not stated
• Help page: Clearcheck Ai Help Center

After you cancel, what changes and what may still stay active

Access and renewal timing

This is one of the biggest worries for users in Malaysia. People want to cancel without losing access too early, but the terms do not clearly explain whether service continues until the end of the paid month or stops at once (clearcheckai.com).

The safest assumption is that cancellation stops the next renewal, not the current paid period. So if your monthly billing date is the 18th and you cancel on the 10th, expect access to remain until the 18th unless support tells you otherwise in writing. If support confirms immediate closure, save that reply.

Your data and saved reports

The legal page does not specify data retention after cancellation. That means you should not assume your reports, search history, or uploaded information will remain available once the subscription ends (clearcheckai.com).

Download every report, invoice, and billing confirmation before your end date. If you uploaded any personal or candidate data, send a separate email asking what information remains on file after closure and request deletion if you no longer want the data stored.

Refunds, disputed charges, and the weak spots in Clearcheck Ai's policy

What the published policy says

On refunds, the public position is thin. The available research found no refund policy in the terms for general refunds, unused periods, or billing errors, and users are directed to contact support for assistance (clearcheckai.com).

That is not great for a subscription product with high listed monthly prices such as $300.00 (RM1,416) and $1000.00 (RM4,720). When a company does not clearly state refund rules, you should assume refunds are case by case unless support confirms otherwise in writing.

How to ask for a refund in a way that gives you proof

If you were charged after cancelling, email [email protected] with the subject line “Refund request for recurring charge after cancellation”. Attach the cancellation screenshot, the support ticket reference, the charge date, the exact amount, and a card statement image with non-essential details hidden.

If the problem is a billing error, say so plainly. If the charge was RM1,416 equivalent for Standard or another amount shown on your statement, ask for a full reversal and give a response deadline of 5 business days. This keeps your file tidy if you need to escalate later to your bank, KPDN, or TTPM.

• State the date you cancelled
• State the date you were charged
• Attach proof of both events
• Ask for written confirmation and refund timeline

Your rights in Malaysia when the company stays silent

In Malaysia, the Consumer Protection Act 1999 helps consumers challenge unfair service terms and poor complaint handling. The law does not create a blanket cooling-off period for every online subscription, but direct sales contracts can carry a 10 working day cooling-off period when the legal conditions are met.

For future services contracts, Section 17 of the Consumer Protection Act 1999 is useful because a business cannot simply hide behind a “no refund” stance to block withdrawal from future services. In plain language, if the service is for future use, the trader may not lock you in unfairly and can usually only claim limited charges such as reasonable admin costs where applicable.

Chargeback and payment disputes in Malaysia

If support ignores you and the charge looks unauthorised or clearly recurring after cancellation, contact your card issuing bank and dispute the transaction as a recurring card charge. In Malaysia, banks usually handle this as a chargeback or disputed transaction under bank and card-network rules, commonly within about 60 to 120 days from the charge date or from when you discovered the issue.

This sits within Bank Negara Malaysia's consumer protection framework under the Financial Services Act 2013 or Islamic Financial Services Act 2013, depending on the product. Use chargeback as a last resort after giving Clearcheck Ai a fair written chance to fix the problem, because your bank will ask for evidence that you tried to resolve it directly.

What Clearcheck Ai's terms do not clearly tell you before you subscribe

Subscription conditions that are missing or unclear

The legal page does not clearly specify auto-renewal, commitment duration, free trial conversion terms, data retention after cancellation, applicable law, or dispute resolution details in a way that could be confirmed from the research data for this guide (clearcheckai.com).

That does not automatically mean the company cannot bill recurring subscriptions. It means the public terms available to readers do not give a clean, consumer-friendly explanation of several important points you would normally expect before paying.

What this means in real life

If you signed up quickly for a low entry amount and later saw a larger recurring charge, your best defence is documentation. Save the checkout page, receipt, and any wording shown before payment, especially if the subscription terms were not obvious on the final payment screen.

For a practical consumer reading, the missing detail creates risk in three places: unexpected renewal, poor refund handling, and uncertainty about account data after closure. That is why the safest move is to cancel before the next billing date, then monitor your card for at least two billing cycles.

Clearcheck Ai plans and pricing in Malaysia

Published subscription pricing converted to ringgit

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official website for exact local prices.

Which plan costs more and whether the pricing looks reasonable

The Premium plan at $1000.00 (RM4,720) per month is the most expensive listed option. The Standard plan at $300.00 (RM1,416) per month is still very high for a consumer-facing lookup or screening tool in Malaysia, especially when the company does not clearly publish a detailed refund policy or cancellation workflow.

Research also found another ClearCheck pricing page for pay-per-report services at $19.99 (RM94), $29.99 (RM142), $39.99 (RM189), and $49.99 (RM231) per report, but that appears to relate to a different ClearCheck background check offering rather than the recurring Clearcheck Ai subscription covered here (checkthat.ai). So do not assume those lower report prices apply to your subscription account.

Billing notes and possible extra spend

The legal material says subscription limits reset monthly and Top-Up credits may be sold separately (clearcheckai.com). This means your real monthly spend can go above the base plan price if you run out of credits before the billing cycle ends.

No annual plan, no local MYR price list, and no cancellation fee were confirmed in the terms reviewed for this guide. No early termination fee was found either, which is good news if you want out quickly.

Your consumer rights in Malaysia if Clearcheck Ai will not cooperate

The laws that matter for this kind of subscription

For Malaysian users, the key law is the Consumer Protection Act 1999. It is the main law you can rely on if a digital service uses unclear subscription terms, charges after cancellation, or refuses to address a fair complaint about a future services contract.

Where direct sales rules apply, there can be a 10 working day cooling-off period, but this does not automatically cover every online SaaS sign-up. That is why your evidence matters so much. If the company did not make recurring billing clear, KPDN and TTPM become more relevant than a vague support reply.

How to use those rights for a Clearcheck Ai dispute

If Clearcheck Ai charged you again after a documented cancellation request, start by giving support one final written deadline of 5 business days. If there is still no proper answer, file a complaint with KPDN and prepare a claim for TTPM if money is still outstanding.

Use simple evidence, not long arguments. Include your sign-up date, cancellation request date, amount charged, screenshots, and support emails. This is senang for the officer to follow and gives you a stronger case than emotional wording alone.

Where to complain in Malaysia

KPDN handles consumer affairs and unfair trade complaints, while TTPM is the Tribunal for Consumer Claims Malaysia for monetary claims. If your loss is small to moderate and clearly documented, TTPM is often the practical route.

• KPDN: Ministry of Domestic Trade and Cost of Living
• TTPM: Tribunal for Consumer Claims Malaysia
• Use the KPDN complaint channel and keep your reference number
• Bring screenshots, invoices, and bank entries for any tribunal claim

Clearcheck Ai's terms do not clearly set out applicable law or dispute resolution in the reviewed material (clearcheckai.com). So for a user in Malaysia, local consumer channels are the common-sense fallback when support goes quiet.

What customers say about cancelling and refunds

Overall verdict from available reviews

Based on the review set provided for this guide, cancellation looks difficult rather than smooth. The sentiment is 0 positive and 5 negative out of 5 unique reviews, with recurring complaints about missing cancellation controls, poor portal follow-up, and charges that continue after users try to stop the subscription.

That matches the local issue pattern in the research data: trouble cancelling through the customer portal and unexpected charges after attempted cancellation. No strong positive review about cancellation was available in the source set, so it is fair to say the public picture is poor right now.

Recurring themes and source summary

Individual user experiences

• "Scam website doesn’t show any info and no way of cancelling subscription" (TrustPilot)
• "Scam. Says a report is ready when no information was found, and then charges you before disclosing. Subscription model with no way to cancel" (TrustPilot)
• "High Prices and no way to cancel Subscription. Absurdly high Prices for the services" (TrustPilot)
• "Clear check AI is a scam with no refunds! Did not worked at all. Got nothing for my $4.99 [about RM24] with no refund!" (TrustPilot)
• "After paying, the search continued endlessly... from the second week onward, the subscription fee increases to €15 per week [about RM77 per week]. Even worse, you cannot cancel the subscription yourself" (SikayetVar)

To stay balanced, the positive side is that Clearcheck Ai does offer a visible help centre and support email, which at least gives users a contact route. But based on the reviews above, that route does not always feel reliable in practice.

Documents to prepare before and after you cancel

What to save before cancellation

If you are frustrated and want out fast, slow down for five minutes and build your evidence file. Save the subscription page, the billing page, the help centre ticket page if used, and the last successful payment record.

• Screenshot of the active plan
• Screenshot of next billing date
• Copy of latest invoice or receipt
• Exported reports or search results
• Support ticket number or portal reference

What to keep for refunds and later disputes

For refund claims, keep the transaction date, amount, currency shown, and the bank statement line. If a foreign currency appears, note the approximate ringgit value you were actually billed or expected to be billed.

After cancellation, save the confirmation email, screenshot the sent email from your outbox, and check your statement again around the next billing date. If another debit appears, your file is already ready for support, bank dispute, KPDN, or TTPM.

Common mistakes that lead to another Clearcheck Ai charge

Using only the portal and waiting quietly

A common mistake is entering your email into a portal page and assuming the cancellation is done. Several reviews describe being sent to a customer portal that did not properly complete the process, so if no confirmation email arrives the same day, treat the request as unfinished.

Solution: use two records at once. Try the portal, then send the cancellation email immediately with screenshots attached.

Cancelling too close to the billing date

Another mistake is waiting until the last night before renewal. Because support hours are not published and the terms do not explain notice timing clearly, a same-day cancellation request may not be processed before the next charge.

Solution: cancel at least 5 business days before the next billing date. This gives you room if support replies slowly or asks for account verification.

Expecting an automatic refund for unused time

Some users assume a partial refund will be automatic if they stop mid-cycle. The problem is that no public refund policy for unused periods was found in the terms reviewed for this guide (clearcheckai.com).

Solution: ask directly for the refund in writing and state the reason. If you only want future billing stopped, say that too, because cancellation and refund are not always processed as the same request.

Forgetting the payment channel

If you subscribed through App Store or Google Play, emailing the company alone may not stop the platform renewal. This mistake happens often with SaaS apps because users think the product account and the app-store billing layer are the same thing.

Solution: cancel in the original billing channel first, then notify support. If can or not to find the original route, look at your statement descriptor and the invoice sender.

Not watching the card after cancellation

Some consumers stop checking after they receive a vague support message. That is risky because review complaints include charges after attempted cancellation, and recurring payments can reappear on the next cycle.

Solution: monitor your card or e-wallet for at least 60 days. If a new recurring charge appears, dispute it quickly while the bank window is still open.

Clear comparison of cancellation routes and effort level

Methods, timing, and proof level

What this comparison means in practice

If your account shows a real cancel button, the web route is usually the fastest. If billing came through Apple or Google, those routes are often cleaner because the platform shows the status immediately inside your subscription list.

Registered mail is slower and only practical if you have a valid address from invoices or company records. For most Malaysian users, the realistic path is account portal plus support email, then bank dispute if the next charge still hits.

What to do after cancellation so the issue stays closed

Immediate checks after you send the request

Right after cancelling, look for a confirmation email and a visible status change in your account, such as cancelled, expires on, or auto-renew off. Screenshot that page and set a calendar reminder for two dates: one day before the expected renewal and three days after it.

If no confirmation arrives within 24 hours, send a follow-up email with your original message attached. Short follow-ups work better than long emotional ones because they make the timeline obvious.

Card monitoring, disputes, and safer alternatives

Check your bank or card statement for at least 60 to 120 days if you had trouble during cancellation. In Malaysia, if an unauthorised or recurring charge appears after cancellation, ask your bank to open a chargeback or dispute for a recurring card transaction and submit your screenshots and emails.

If you still need a similar tool after closing Clearcheck Ai, you can compare services such as PimEyes for face search, PreCheck for pay-per-search flexibility, or Lenso.ai for reverse image and similar-image search. These alternatives have different pricing models, and some may suit occasional use better than a high recurring monthly fee.

Useful links

• Clearcheck Ai legal page
• Clearcheck Ai help centre
• Clearcheck pricing reference page
• KPDN official website

No public cancellation address for Clearcheck Ai

What address information is available

No physical cancellation address was found in the verified material for this guide. The service appears to rely on online support routes instead, mainly the help centre and support email [email protected].

That means you should not waste time searching random address databases unless you need one for a formal dispute. Start with online cancellation and keep every piece of proof from day one.

How to proceed when there is no address

Use the account portal if available, then email support on the same day and ask for written confirmation that recurring billing has stopped. If the company ignores you and another debit lands, move to your bank dispute process and, in Malaysia, escalate through KPDN or TTPM with your evidence bundle.

For this service, the online-only trail is your strongest protection. Screenshots, timestamps, invoices, and card records matter more than a missing street address, lah.