Cancellation Mypthub: Easy Method

What is Mypthub

Mypthub is a trainer software platform, not a consumer fitness app

Mypthub is a subscription software service for personal trainers, coaches, and fitness businesses. The service is operated by Fitii Ltd, trading as My PT Hub, and its formal office listed for notices is in Burgess Hill, West Sussex, United Kingdom. The official terms are published by the company itself at the Mypthub terms page.

The business model is straightforward. You sign up for a recurring plan, use the web platform or mobile app tools, and manage clients, workouts, nutrition plans, bookings, and messaging in one place. Mypthub also offers a 30-day free trial with no card details required, then billing starts if you move into a paid plan after the trial period according to the terms stated by the company (mypthub.com).

What users are actually paying for

The paid plans are built around coaching tools rather than casual gym content. The Starter plan includes 3 clients, 50 workouts, 50 nutrition plans, payment processing, bookings, habit coaching, metrics, progress photos, and chat. Premium adds unlimited clients, unlimited plans, classes, live streams, automated check-ins, scheduled messaging, compliance tracking, community features, and priority support. Ultimate adds branding, extra trainers, white-label app options, AI check-ins, and concierge support (mypthub.net).

If you are cancelling, this matters because the service is often used as a working tool for client delivery. Before you stop the subscription, export anything you need, especially workout templates, nutrition plans, progress photos, and booking records. Mypthub does not clearly state in its terms how long cancelled account data is retained after the subscription ends (mypthub.com).

How Mypthub works for users in Malaysia

For readers in Malaysia, the service is available online, but the support setup is clearly international rather than local. There is no published phone number, no live chat, and support is handled through the help centre and by email at [email protected]. Support is stated as available 24/7, but there is no Malay-language support promise in the research data.

Two practical issues for Malaysians show up quickly. Local payment options appear limited, and pricing is not published in MYR. That means your bank may convert foreign-currency charges, and the final amount in RM can shift with exchange rates. If you signed up mainly to test the platform, and now the cancellation steps feel blur or you are worried about another charge, you are not alone lah. This guide focuses on the fastest ways to stop billing cleanly.

How to cancel Mypthub without getting charged again

Checks to do before you press cancel

Many users get annoyed at this stage because they cancel in a rush, then realise they forgot to save data or confirm the billing date. Before cancelling, log in and take screenshots of your current plan, your billing page, and any renewal or expiry date shown in the account area. Save those images with the date visible if possible.

You should also download anything you may need later. The terms do not explain data retention after cancellation, so assume access could become limited once your active period ends (mypthub.com). If you coach clients through the platform, save workout libraries, nutrition plans, client progress logs, invoice records, and any proof of add-ons you paid for.

• Screenshot your current plan name and price
• Note the next billing date in your calendar
• Export client and programme data
• Save past invoices or payment receipts
• Write down the email linked to the account

Cancel through the website account dashboard

The main official route is through your Mypthub account on the web. The company states that you should log in, go to account settings, and follow the cancellation instructions there (mypthub.com). In practical terms, look for a path close to Settings > Account > Subscription or Billing > Cancel Subscription. Interface labels can move slightly over time, so focus on the billing or subscription area.

Once you reach the cancellation page, complete the process until you see an on-screen confirmation. Do not stop after clicking into settings only. Some users think they are done when they see a downgrade or account page, but the key proof is the final confirmation screen or confirmation email. Open the support centre as backup if the button is missing: Mypthub Help Centre.

If the page offers a retention deal, pause option, or asks for feedback, read carefully and continue only if your aim is full cancellation. No dark pattern was specifically identified in the research, but retention screens are common in SaaS products. Take a screenshot of the final page that confirms the subscription has been cancelled.

Cancel through App Store or Google Play if that is where you subscribed

This part trips up many people. If you subscribed through Apple or Google, deleting the app is not enough, and cancelling on the Mypthub website may not stop store billing. You must cancel through the same billing channel used at sign-up.

For iPhone or iPad, open the App Store, tap your profile, open Subscriptions, find My PT Hub, and choose Cancel Subscription (mypthub.com). For Android, open Google Play Store, tap your profile, go to Payments and subscriptions or Subscriptions, find My PT Hub, and cancel there (mypthub.com). After that, take a screenshot showing the subscription as cancelled or expiring.

• App Store path: Profile > Subscriptions > My PT Hub > Cancel
• Google Play path: Profile > Subscriptions > My PT Hub > Cancel
• Keep the store confirmation screen
• Check whether access continues until the paid period ends

Email support and formal written notice

If the dashboard does not work, send a clear written request to [email protected]. Include your full name, account email, plan name, cancellation date, and a short sentence asking for written confirmation that future billing will stop. Support is listed as 24/7, with no phone number and no live chat published (support.mypthub.net).

You can also send a formal notice by post to the company office in the UK if you want stronger paper proof. For readers who prefer a digital trail instead of queueing at the post office, services such as Postclic can provide timestamped proof of sending, receipt, and opening for a formal cancellation notice. Use this only as an extra route, not a replacement for cancelling inside your account if that option is available.

After you cancel, what changes and when

Access usually lasts until the end of the paid period

A common worry is losing access too fast. Based on the available policy wording, Mypthub lets you cancel without an extra cancellation charge, and the normal expectation for subscription software is that access continues until the end of the active billing period you already paid for. The company does not promise a prorated refund for unused time, which strongly suggests you keep using the service until that paid period finishes (mypthub.com).

Example: if your monthly charge date is the 18th and you cancel on 10 June, your paid access would usually continue until 17 June or the next renewal point shown in your account. Check the confirmation screen carefully because that is the best place to verify the exact end date.

If you do not cancel, billing can continue when the paid term renews

The terms data used here says the service does not clearly specify an auto-renewal clause, and users should manually renew if they want to continue after the initial period. At the same time, the platform is sold as subscription software with monthly and annual plans, so the safest move is not to rely on silence in the wording. Look at your invoice history and account page to see whether a renewal is scheduled.

If you are in a free trial, the key deadline is before the trial ends. The company says a 30-day free trial is offered with no card details required, and charges apply after the trial if you move to a selected paid plan unless you cancel before the trial end (mypthub.com). Save proof of the exact trial end date so there is no argument later.

Your data after cancellation is not clearly explained

Mypthub does not clearly say how long cancelled account data is stored or whether deleted accounts can be restored later (mypthub.com). That uncertainty is enough reason to export important material before cancelling. Do not assume your client records, programme templates, or media files will stay available indefinitely.

If you run a coaching business, make a clean archive before the last active day. Download reports, copy workout structures, save message threads that matter, and store any financial records elsewhere. This is especially useful if you plan to move to alternatives such as Trainerize or TrueCoach.

Mypthub refund policy and the real chances of getting money back

No general refund for cancellation or unused time

This is the point that frustrates people most. Mypthub states that refunds are not provided after cancellation, and no refunds are issued for unused periods after cancellation (mypthub.com). In plain terms, if you cancel halfway through a month or year, the usual result is that billing stops for the next cycle, but money already paid for the current cycle does not come back.

There is also no cancellation fee found in the terms. So the trade-off is simple: you can stop the subscription without an extra penalty, but you generally do not get a prorated refund for remaining days. If you are close to renewal, cancel before the next billing date rather than right after a charge has gone through.

Billing errors are the main exception worth pursuing

Mypthub says billing errors should be reported to customer support promptly, and refunds may be considered case by case (mypthub.com). This is the best opening if you were charged after cancelling, charged twice, or charged for the wrong plan. Send the request to [email protected] with your invoice, bank statement snippet, cancellation screenshot, and the date you submitted the cancellation.

Ask for two things in the same email: a refund for the incorrect charge and written confirmation that future billing is blocked. Be specific with the amount. Example: “I was charged €52.00 (about RM245) on 14 June after cancelling on 12 June. Please refund this billing error and confirm the subscription is fully cancelled.”

How withdrawal rights work in Malaysia

In Malaysia, the Consumer Protection Act 1999 is the main law to know. A 10 working day cooling-off period is commonly linked to direct sales contracts, such as door-to-door sales, not automatically to every online software subscription. That means a Mypthub subscriber in Malaysia should not assume there is an automatic no-questions-asked cooling-off right for this kind of digital SaaS purchase.

The Mypthub terms themselves do not specify a cooling-off period (mypthub.com). So for a normal online subscription, your stronger practical argument is usually a billing mistake, misleading presentation, or a service issue that caused an unauthorised or unfair charge. If a payment dispute reaches a local complaint stage, KPDN and TTPM are the Malaysian bodies readers usually look at for consumer action.

When to escalate to your bank, Apple, or Google

If Mypthub support ignores a valid billing-error complaint, your final step may be a chargeback with your bank, or a refund request through Apple or Google if that was the payment channel. In Malaysia, banks usually call this a chargeback or a dispute for an unauthorised or recurring card transaction. The practical time window is often around 60 to 120 days from the transaction date or from when you discovered the issue, depending on bank and card-network rules under Bank Negara Malaysia's consumer protection framework.

For card disputes, prepare your evidence in one folder. Include cancellation proof, invoice, statement entry, and your email trail with support. For App Store or Google Play purchases, start within the store ecosystem because Apple and Google control those payment rails. Use the store subscription page, then the refund or problem-reporting path if the charge was incorrect.

Mypthub terms and subscription conditions that affect cancellation

Trial, commitment, and renewal points that matter

The terms data gives three useful points for cancellation planning. A 30-day free trial is offered with no card details required, there is no minimum commitment duration clearly specified, and users can subscribe on monthly or annual billing without a stated long-term lock-in (mypthub.com). That is good news for flexibility, especially compared with software tools that tie users into fixed 12-month contracts.

The weak spot is clarity on renewal language. The terms data says no auto-renewal clause is clearly specified and users should manually renew if they want to continue (mypthub.com). Because billing setups can differ by channel, do not rely on that wording alone. Confirm directly inside your account or store subscription page whether a renewal is active.

Applicable law and dispute handling are not Malaysia-based

The contract is governed by the laws of the United Kingdom, and disputes are stated to go to arbitration in the United Kingdom (mypthub.com). For a Malaysian customer, that is not practical for small billing problems. Realistically, if the issue is a modest recurring charge, your effective routes are support, your payment provider, KPDN, and possibly TTPM for a local consumer claim path.

The terms also do not explain post-cancellation data retention. If client information matters to your work, act as if access may end cleanly at the billing cutoff and data may not stay available for long. That one step alone can save you a lot of headache later.

Mypthub plans, pricing, and whether the cost is worth it

Current subscription plans

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR, and you should check the official website for exact local prices.

Which plan costs the least and which costs the most

The cheapest plan in the verified pricing data is Starter at $22.50 (RM106) per month, while the most expensive is Ultimate at $215.00 (RM1,015) per month (mypthub.net). Premium sits in the middle at $52.00 (RM245) per month. For a solo trainer with only a few active clients, Starter is the easiest one to outgrow because it limits you to 3 clients.

If you are paying for Premium or Ultimate and hardly using the automation, branding, or unlimited-client features, cancelling may be financially sensible. At RM245 or RM1,015 per month, even one extra billing cycle is not small money. Review your real usage before the next renewal date.

Billing notes and value check

The raw pricing text also shows euro pricing on the official pricing page, including annual billing options such as Starter at €22.50 monthly equivalent and Premium at €52 monthly equivalent, with monthly billing shown higher at €25 and €59 respectively (mypthub.net). That means annual billing can lower the effective monthly cost, but it also raises the risk of paying more upfront for a tool you may stop using later.

Add-ons can push the total much higher. Examples listed on the pricing page include a custom branded app at €95 one-time and a white-label app at €145 per month (mypthub.net). If your invoice looks bigger than expected, check whether any add-ons were attached to the plan.

Your rights in Malaysia if Mypthub will not cancel properly

The local legal position in plain language

For Malaysian readers, the core law is the Consumer Protection Act 1999. The 10 working day cooling-off period often discussed in consumer guides mainly applies to direct sales arrangements, not automatically to every online software subscription. So if you subscribed to Mypthub online, your rights will usually depend more on clear billing disclosure, fair dealing, and proof of what was charged than on an automatic withdrawal right.

This matters because Mypthub's own terms do not set out a cooling-off period (mypthub.com). If you cancelled properly but were still charged, that is where your evidence becomes the main weapon. Save the cancellation timestamp, the payment receipt, and the email trail with support.

How to complain through KPDN and TTPM

If Mypthub ignores a valid complaint, start with a direct written complaint to the company and give a short deadline such as 7 calendar days for a reply. If there is still no resolution, you can escalate through the Ministry of Domestic Trade and Cost of Living, known as KPDN, because it handles consumer affairs in Malaysia. For a claim involving money, the Tribunal for Consumer Claims Malaysia, or TTPM, is the practical forum many consumers use for smaller disputes.

Your complaint should be factual and short. State the subscription date, cancellation date, amount charged, and the fix you want. Attach the invoice, screenshot of the cancellation confirmation, and the relevant bank statement line. This works better than sending a long angry message, senang cakap.

• Step 1: Email Mypthub with full evidence
• Step 2: Wait a short written deadline
• Step 3: File a complaint with KPDN
• Step 4: Consider a claim with TTPM
• Step 5: Dispute the charge with your bank if needed

Useful Malaysian contacts to keep ready

For Mypthub-specific billing trouble in Malaysia, the most useful local names are KPDN, TTPM, and your issuing bank. MCMC is mentioned in the research data, but a subscription billing dispute is usually more practical through consumer and banking channels unless a communications issue is directly involved.

Use KPDN for consumer complaint pathways and TTPM if the dispute turns into a money claim. Also notify your bank quickly if a recurring charge appears after cancellation, because chargeback windows are commonly around 60 to 120 days under bank and card-network rules in Malaysia.

What customers say about cancelling and using the service

Overall verdict from the available review sample

The available review sample is clearly negative: 5 negative reviews out of 5 unique reviews, with 0 positive reviews in the supplied dataset. Based on that sample, the overall sentiment trend is poor, and the service appears frustrating for some users, especially when price and performance are compared side by side. That does not prove every cancellation fails, but it does tell you to keep strong records.

For Malaysian users, two local friction points also stand out from the research: limited local payment options and no clearly localised Malay-language support. Those points matter when a billing issue needs quick clarification.

Recurring themes and source summary

Individual user comments from the supplied review set

• "Disappointing experience, especially for the price. I joined My PT Hub in January after the 30-day free trial and committed to a 12-month subscription." (TrustPilot)
• "The biggest issue for me has been performance. In my experience, both the web and mobile platforms are slow and laggy." (TrustPilot)
• "Another frustration has been the exercise library. I regularly found that exercises I wanted to use simply weren't available." (TrustPilot)
• "I also experienced ongoing problems with integrations. MyFitnessPal syncing was inconsistent." (TrustPilot)
• "For £52 per month [about RM301], I expected a much more polished and feature-rich product." (TrustPilot)

Because only negative reviews were supplied, the fair balance is this: the platform does offer a broad feature set on paper, including automation, classes, bookings, and branded app options. Even so, the visible review trend in this dataset points to dissatisfaction with value and performance rather than praise for the cancellation process.

Documents to gather before and after you cancel

What to save before cancelling

If cancellation steps feel unclear, documents save you later. Capture the account page showing your email, plan, and billing cycle. Also save the page that shows the next renewal or expiry date, because that is the date you will compare against any later charge.

• Screenshot of account settings
• Screenshot of current subscription page
• Screenshot of next billing date
• Exported client and programme files
• Recent invoice or receipt PDF

What to keep for refund or dispute action

If you need a refund for a billing error, your best evidence is specific and dated. Keep the transaction ID, invoice number, payment amount, card statement line, and the exact date you sent your cancellation. If you used App Store or Google Play, keep the store receipt too.

After cancelling, save the confirmation email or on-screen confirmation screenshot. Check your bank or card statement for at least the next 2 billing cycles. That gives you enough time to spot a recurring charge and raise it quickly with support or your bank.

Common Mypthub cancellation mistakes that cause extra hassle

Using the wrong cancellation channel

This is the classic mistake. A user subscribes through Apple or Google, then tries to cancel on the Mypthub website only. If the store is the billing provider, store billing may continue until you cancel inside App Store or Google Play.

The fix is simple. Match the cancellation route to the payment route. Website sign-up means account dashboard cancellation. App Store sign-up means App Store cancellation. Google Play sign-up means Google Play cancellation.

Cancelling too late and expecting a prorated refund

Many users feel cheated when they cancel right after renewal and then ask for money back for the unused period. Mypthub's policy says refunds are not provided after cancellation, and unused time is not refunded (mypthub.com). So a late cancellation usually stops the next cycle, not the current one.

A real-world example is cancelling on the 2nd after a charge hit on the 1st. In that case, you may keep access until the next billing date, but the charge that already went through is unlikely to be refunded unless it was a billing error.

Forgetting to save proof of cancellation

If support later says there is no record, your screenshot becomes gold. Users often click cancel, close the tab, and assume the process finished. Then they have no proof of the exact time, date, or wording of the confirmation.

Always save two forms of proof if you can. Take a screenshot of the final cancellation screen and keep the confirmation email. If no email arrives within a reasonable time, send support a follow-up the same day asking them to confirm cancellation in writing.

Not exporting data before access ends

Mypthub does not clearly explain post-cancellation data retention (mypthub.com). That creates a practical risk for coaches who store client history and programme material inside the platform. Once the paid period ends, you may find access restricted or data harder to retrieve.

The safe move is to export before you cancel, not after. Set aside 30 minutes and save your core files while your account is still fully active.

Ignoring small foreign-currency differences on the bank statement

For Malaysians, foreign-currency software billing can create confusion because the amount in RM may not match the advertised foreign amount exactly. Exchange rates and bank charges can make a plan look a few ringgit higher on the statement. That alone is not proof of a wrong charge.

Compare the original foreign amount and the billing date, not just the RM total. If the wrong plan was charged or the same transaction appears twice, then escalate with evidence.

Comparison of cancellation methods for Mypthub

Method comparison table

Quick takeaway for choosing your route

The web account method is usually the fastest if you subscribed directly with Mypthub. App Store and Google Play are just as valid when those stores handled billing, but they add one extra layer because the platform itself cannot override store subscriptions. Registered mail is slower, yet it can help if you want dated proof for a dispute.

No single route suits every case can or not depends on how you originally paid. The practical rule is simple: cancel in the same place where the recurring payment was created, then keep proof.

What to do after cancellation so the issue stays closed

Immediate checks in the first 24 hours

Right after cancelling, confirm three things on the same day. Check for an email confirmation, check the account subscription page again, and save screenshots showing the status as cancelled, expiring, or not renewing. Put a calendar reminder 3 days before the next expected billing date and another one on the billing date itself.

If there is no written confirmation, email [email protected] and ask them to confirm the cancellation timestamp. This tiny step can save a lot of back-and-forth if a later charge appears.

Monitor your bank statement and know when to dispute

Watch your bank or card statement for at least 60 days after cancellation, and preferably through the next 2 billing cycles. Look for the exact merchant descriptor and compare it with your old Mypthub charges. If a fresh recurring charge appears after cancellation, contact support immediately and then your issuing bank if needed.

In Malaysia, this is usually handled as a chargeback or a dispute for an unauthorised recurring transaction. Banks commonly work within a 60 to 120 day timeframe, depending on the card rules and when you discovered the problem, under the complaint-handling framework linked to Bank Negara Malaysia and the Financial Services Act 2013 or Islamic Financial Services Act 2013.

Alternatives and useful links

If you are cancelling because the platform no longer fits your workflow, a few alternatives from the research data are worth looking at. Trainerize focuses on trainer-client delivery with workouts and nutrition. TrueCoach is built around programme delivery and communication. Madmuscles is more personalised on the workout-programme side, though it targets a different use case from a full trainer business platform.

• Mypthub pricing page
• Mypthub help centre
• Mypthub terms
• KPDN official website

Where to send a formal cancellation notice

The physical address for formal written notice

Mypthub does not publish a separate cancellation office for consumers. If you need to send a formal notice, use the company office listed for Fitii Ltd trading as My PT Hub:

• Fitii Ltd, Greenacre Court, Station Road, Burgess Hill, West Sussex, RH15 9DS, United Kingdom

The practical route is still online through your account or by email to [email protected]. Use the postal address when you want extra documentary proof or when an online cancellation attempt has failed.

How to word the notice so there is no confusion

Keep the message short and factual. Include your full name, account email, plan name, cancellation request date, and a direct sentence asking for termination before the next billing date. Ask for written confirmation that no further charges will be taken.

A good example is this: “I am requesting cancellation of my Mypthub subscription linked to [your email]. Please confirm that the subscription will not renew and that no further charges will be made.” That is enough. No need for a long letter unless you are also disputing a charge.